Complaint Rating:

Company information:
First Van Lines
Orlando, Florida
United States

This is the worst moving company I have ever dealt with. Randy in Customer Service is horrible and extremely rude. Not only were they 3 hours late with no apology, they over charged me $575. I was told it would be $300 for 3 hours including the travel fee. They worked for a total of 5 hours, so it should of been a total of $450 including $75 for each extra hour. They charged my card $950 saying that there was a fee of $575 for packing fees. Are you kidding me??? That was more than the move. All they did was take garbage bags full of clothes and random items that should of just been moved onto the truck and they packed them in their boxes so they could charge me. If you do not want to get robbed, I highly suggest using another moving company. They should not be called movers but boxers because that is all they will do is box up your items and charge you for it. The best part is they said "we gave you a discount". Really??? A discount, $575 is a discount for you packing items that should of never been packed. They were just to lazy to bring the items to the truck. So they packed them so they would not have to make to many trips to the truck. That would be hard for them to do, remember they don't move your stuff, they box it and charge you for it! Please save your money and work with another company. How can people be so greedy with the Economy being so bad? But guess what, they have to answer to God in the end. Good luck with that!