FirstSource Solutions
reviews and complaints

We are self pay by CHOICE. We used Baptist Hospital for a service recently. A few days later I started recieving calls from First source. When I asked the caller which company she was calling from she claimed she was with Baptist Hospital which was a LIE. After telling her I didn't need help paying the bill I looked at the number she called from and reliazed it was an out of area phone number and called it back to discover this was ACTUALLY First Source who made the call and not the hospital. I did not authorize the hospital to give out our information to third party collection agencies for bills that are NOT EVEN DELEQUENT. Not to mention that First source committed fraud (wrongful or criminal deception intended to result in financial or personal gain) when their rep lied to me about who they represented.

Hello, my name is Jennifer Garner, and I was employed by First source for almost a year until last Friday November 18th, 2022. Ok, I lost a love one in my family on the November 14th, and then again in November 16th, I lost 2 Auntie in a row, so I made contact with my supervisor about the first aunt that passed the very same night that it happened, so when I asked about bereavement, Oleevia, immediately stated that our policy at FS does not include aunt's and uncle's and she sent an email to HR, and a few hours later HR responded and told her that our policy does include extended family, so once I got that email, I responded with the proof from the funeral home the passing of my Aunt to Oleevia, and to HR and the next morning when I returned to work I got an email from Oleevia stating that I could only take off Monday and return on Tuesday which was not my 3 days of bereavement. I have discussed this with HR and a full investigation has been started and also, I have other events that has taken place to make me fill as it I will bulled during the whole time, I was at firstsource. I would like for someone in this dept to reach out to me at any time so we can talk about this [protected].

Repeated to the point of being harassing phone calls and other contacts asking for my personal information to apply for "medical payment assistance" to pay my hospital bills. Present themselves as working with Norton hospitals and doctors and as a free service to Norton patients. Having family in the Norton system, I know this is not true. I also have an issue with Norton's allowing a third party like this to be aware that I was hospitalized.

My son had an American Express card which was put into Collections. The total amount due was $3, 076.24, He never received a written letter from these people and may have received phone calls, but he wasn't sure. This past Sunday, January 14, my father-in-law who has the same name but is Sr (my husband is Jr and our son is the Third) started receiving phone calls from India from First Source Advantage about an amount owed to American Express. He has an American Express card which is current. He is 89 years old and told them he was not sure why they were calling him. They said he owed them money but could not tell him how much it was because it was not his card. They called him back 2 more times Sunday, 2 times Monday, 2 times yesterday and again this morning.

He became so upset over this calling him for a debt that was not even his. It was his grandson's. He asked them how they got his name and phone number since it is not his account, and they could not give him an answer -
they kept saying that he needed to pay the debt. Still, would not confirm the amount because he was not authorized to talk to them by his grandson.
Yesterday, I was at their house when they called again. He told them he was going to get it paid. Finally, a supervisor did tell him that the amount owed was $3, 076.24. He told them yesterday afternoon the debt would be paid this week and they said, "We're going to keep calling you until this is paid." And, they called him again this morning at 8:15 am.

I called this company today and spoke with 2 people and finally got a Supervisor who got mighty humble when I told him I was going to file a complaint with American Express, the Better Business Bureau, Federal Trade Commission for Consumers, AARP because he is elderly and was being preyed upon by these people. He literally begged me to not file a complaint, said everyone makes mistakes, and I told him that ship has already sailed. He told me he would forgive the debt and not to pay it. I told him our family pays our bills and it might be my son's debt, my father-in-law's grandson's debt - but this bill would be paid TODAY. He said he could not talk to me because I wasn't authorized, so I had to call my son on my cell phone and hold it up to my office phone so he could get the authorization to let me pay this bill. My son approved for me to pay this bill and I took care of it.

He apologized profusely and asked me not to complain. All I wanted to do at that point was get off of the phone. I told him our business was completed and to have a nice day. I called American Express and I filed a complaint with Customer Service and I am about to write them a letter along with the other entities listed above.

These people broke the law in so many ways - 1) They had no right to contact any one else but my son - it is his account and his debt. 2) My father-in-law's phone number or relationship with his grandson is not even listed on the account so they obtained his phone number through illegal means. 3) The amount of harassment is obscene - they knew he was elderly - he talks like an old man, can't hear and has you repeat almost everything on the phone. To make 8 phones call in 3 days is unheard of. My father-in-law always answers his phone, so he won't ignore a phone call. To call someone at 8:15 am and then to call back at 3 or 8pm is obscene.

My Father-In-Law is 89, he has health and heart issues. He has been so upset over this situation, I was worried we might have to take him to the hospital. I have his Legal and Medical Power of Attorney - so I am able to speak on his behalf. Now, this bill has been paid, and the account has been closed, but I am furious with the techniques and methods used by these people. I do not want other people to have to go through what my family has gone through. This has to stop.

Dear Sir, I am Deep Kumar Das Employee of First Source Solution LTD, SILIGURI, Emp Id 1000382, I am writing this letter to inform you about the harassment I am being subjected to, by my TL Pinaki Mitra .

On various occasions in the past, Mr. Pinaki has been putting me down because I was do notice period from my post for my family reason.But Mr. Pinaki Mitra was not accespted my notice and aslo tell me to doing for abonded.So i bound to do abonded and also inform me to impact my fnf.

So, i heardly requestd to accept my resine and don't impact my salary and also inform you please going for a step for Pinaki Mitra's Attitude.

Thanks
Deep Kumar Das
Emp Id.1000382

The company took out $388.86 on 6/30/2016 from my credit union without my permission. I cannot afford to pay out that kind of money all at once as I am not working right now. It shows a check of that amount and I never received a letter saying they were going to do so. I want the money put back into my checking account(all of it). I did not get letters or anything from them either regarding this.

I have been receiving threatening calls from an individual by the name of Williams at [protected]. It appears First Source Advantage or Alliance Data attempted to debit my account for $30. and the account did not debit. Now I am being threated with suit by Williams he says he is Officer Ben Grow a Prosecution Officer with Dade County who is pursuing suit against me for failure to pay a debt that I am unaware of. He is a person with little to know patience and a thick accent. He is consistently recording our telephone calls; however when I request a contact telephone number for the creditor he is referring to he will not give me a telephone number. Please avoid borrowing on line this is a scam.

We are receiving harassing phone calls at all hours of the day and night from an outfit called First Source Advantage. They say they need to contact my husband's brother about "a business matter." They won't tell us what it is, but we're guessing they're trying to collect on a debt. My brother in law lives in the same town and we are the only people with our last name, so I guess if he's not responding they're going after us. We block their number each time they call, but their Caller ID changes and sometimes there's no Caller ID at all--just "unavailable" or "out of area." Each time they call they use a different number, so it's almost futile to block them---they just call on another line. I've looked online and see complaints about them accessing people's bank accounts and taking unauthorized payments. I'm concerned because with our unusual last name in a small town, they may try that next. I have reported them to the Better Business Bureau, but don't expect it to do any good.

This company has called my cell phone on several occasions asking for a male with the initials W.D. and a reference # of [protected]. I (female), kindly returned the calls stating I don't know a W.D. or anything about this issue. During this past call I spoke with Ed Bell who stated he was a supervisor. During our conversation, I never raised my voice or cursed. I can't say Mr. Bell did the same. All I was asking for was to remove my cell phone number from their system. The people, for the most part, who are employees of this company are RUDE and UNHELP! I have don't have outstanding debt and I'm being harassed by FIRST SOURCE ADVANTAGE!

I have received many phone calls on my cell and home regarding some kind of "business matter" which is probably an old, old debt from my divorce.
Today the collector called my sisters father in law who is in no way related to me, I don't even know where the collector got the number. When we ask them to stop calling, they just argue. I never received any type of letter or anything from these people.
I googled them and found out they are based in India or something. They seem very shady.
I don't know how to get them to stop, other than sending a cease and desist letter, which I don't know if they would even honor.
Any ideas would be very helpful.

Make the Towel Heads Stop! 1) I can't understand an "English" word they are saying. 2) They bought bad papers to people who have settled their debts and are trying to gain their lives back from the banker thieves who put these people where they are. 3) The Towel Heads hide behind English names like Neil Mak and Neil Jadhav who have no business threatening anyone with credit slandering and creating hostile situations on a phone. The harassment is beyond unnerving and has ignited stress and mass confusion to the victims this dirt bag of a company is controlled by, one Matthew Vallance and his Towel Head Gang. America was meant for Americans who live here to better our Economy. Not to take advantage of its own citizens by outsourcing the dirty work to dirtbags in India. India is the armpit of America and the country serves absolutely no purpose other then brothels and spices. Matthew Vallance is just one of the many used-car salesmen like grave diggers who is stupid enough to profile himself on the internet and who will surely receive what he shares.

This collection agency is very rude and malicious. I made a payment on a medical bill that I had not heard from, nor received any correspondence from in several months. After I lost my job, I lost my medical insurance, therefore, the insurance company would not pay the claim. Being disabled and finally recovering from financial and economic disaster, I finally paid the debt off. Right after I paid the debt, without any warning, contact, statements or letters, First Source placed a negative collection account on my credit report for a balance of $36.00. Now, after trying to repair my credit and financial situation, they maliciously lowered my credit score with this fraudelent fee.

Dear Sir, I am Abhisek Acharya Employee of First Source Solution LTD, SILIGURI, Emp Id 559139, I am writing this letter to inform you about the harassment I am being subjected to, by my TL Dipak Gupta & HR Amita Biswas.

On various occasions in the past, Mr. Dipak has been putting me down because I was ill and sufering from Tonsil problem. Then he and Amita Biswas start there comments harassment went way beyond my tolerance levels. He not only made extremely racist remarks against me but also misbehaved with me.

In all the 6 months that I have been working in this company, this is not the first time I have ever had to encounter such problems.

I request you to kindly look into the matter at the earliest and take suitable action. Because they both are not perfect in there jobs.

Dear sir,
My name is Anusha .E .V my employ id: - 404798. I was worked as customer care Agent in First source solutions. My joining date 31st march 2008 my reliving date is 16th march 2009 after that I didn’t get my PF still now. There were not informing me about my PF details. One time know that my cheque was out dated, and I didn’t see the HR Department in the First source. I don’t know that cheque for what? I want my PF and their Clarification at immediately so please take immediate action against it.
Information for con:tact-
Name:- Anusha Mol .E.V
Mail ID:- anusha.[protected]@gmail.com

Thanks & Regards
Anusha Mol E V

This is vinoth My number is [protected], i take this connection for 3 years, now i got a big problem, while reach my home i can't able to call anyone. i got a error lile Unable to connect' last one month onwards i got a same problem, i already informed to customer care to resolve this issue, but there is no proper resolution from your end, so i pls rectity this issue immediatly..

Mobile Number = [protected]

This collection agency was attempting to contact my son and left a message on my telephone answering machine stating that they were attempting to collect a debt. This is a clear violation of the Fair Debt Collection Practices Act. Further they contacted various family members requesting information for debt collection.

My husband and I keep receiving calls from this company about an account we do not have. Our son set up the account and they have been calling us several times a day from early morning till late night telling us we need to settle this account. Each time the amount needed to settle is different, if we listen to their spill! We have asked them not to call us we do not know the arrangements our son made or his financial status. When I asked them why they were calling us, as we had nothing to do with the account they said it was the only number they had. I then politely asked them to quit calling my home and was told they would continue to call and get an attorney and I wouldn't like that. I then said they wouldn't like it if I got an attorney to get them to stop calling my home. He asked if I was threatening him and I said no, all I am asking is that you stop calling and hung up. The rep sounds of Middle Eastern descent and he is rather rude most of the time.