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First House Financial Complaints & Reviews - wrong information customer service

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First House Financial

Posted: 2011-08-09 by    Dirk de Boer

wrong information customer service

Complaint Rating:  80 % with 45 votes
I was looking on craigslist for a rental home and found a nice place offered. To be able to see the house I had to go through First House Financial. I called them and they told me I just had to pay one dollar ('trial') fee to make an appointment to look at the house. I called their customer service twice and both times they told me I only had to pay one dollar fee once and that there were no strings attached to it. In found another place to live and didn't think about FHF anymore. Then, one week later I get a $19.95 bill for my account. Turns out that they automatically turn your free trial into something more. I called right away to cancel, they charge $5 for that too. I feel mistreated because I asked their customer service several times whether there were no strings attached to the firs trial and they said no it is just one dollar once. Of course it is stated in the terms that I agreed to but I think it is very unprofessional for a service such as FHF to not provide my with the right information over the phone when i specifically ask the for the terms of condition.


Comments United States Home & Garden
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First House Financial - Misleading


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 15th of Aug, 2011 by   John2321 +1 Votes
Hello,

I had a great experience with FHF actually. If you just look at their website they do inform you about the $19.95 charge 3 times before and while registering. How could you miss that?
 29th of Aug, 2011 by   veteranwife 0 Votes
Actually I agree with the post, they do NOT inform you about the other fees other than the dollar, which they say is for verification purposes. This is all a big scam. I have researched them and they have more complaints than testimonials of good service. I had my information processed even after I told the lady I did not wish to go through with them before I got off the phone I was told that was fine and that my information was not to be processed. That was one BIG lie!! I have been calling and asking to speak with a manager and each time I am passed on to a supervisor who has no clue as to the legality of what they did. I was charged a $20 fee from some credit group I never applied to. This group is rediculous to say the least. Also they obviously have no clue as to their jobs, the supervisor dared tell me he couldn't pass me to a manager because they were ALL in a week long closed door meeting. I couldn't get a number or a message with the supposed manager's secretary. He said he couldn't do anything about my issue, when asked what he does do he said it was none of my business! Really?
 16th of Sep, 2011 by   Operation: Death Wish 0 Votes
http://newyork.craigslist.org/mnh/abo/2602144699.html

I called the number. The guy Tony Powers told me to go to this website http://www.firsthousefinancial.com/signupsc.html
It's only $1 to get a listing. No way. I did not bite the bait. I asked for First House Financial's office address. He said: 40 Anita Street Suite 105, San Fransisco, CA. 94661. I looked it up, GPS, Garmin, Google, TOMS, you name it. Nothing. Nilch. Nada. Nein. So, I called him back again literally in 5 minutes and a female voice answered. She sound like she's from South East Asia...specifically Filippino. I know that sound. I have lots of Filippino friends and been there a few times myself. So, I recognizes that she's Amercian but an immegrant/Filippino born.

I finally got a hold of this Tony Powers and demanded that he give me the correct address and he stammered and said the address is correct. Wrong again. I told him it's not on my GPS, Garmin and he got flustered and told me to hold on. I waited for 7 minutes 23 seconds and he never got back on. So, I hung up. I did more research. This is what I found out.

https://www.plimus.com/jsp/buynow.jsp
http://whocallsme.com/Phone-Number.aspx/4157424411

Folks, do yourself a favor. REPORT HIM! AND First House Financial!

Tony Powers : (415) 742-4411. He told me he's Philippino. I knew it. By the way, I never filled out the form/$1.00 sign-up fee. I wanted to make sure I know what I was getting into before signing up.

I will now report Craig list. SCAM!! BEWARE FOLKS.

Signed,
Operation: Death Wish
 11th of Oct, 2011 by   lilimia0821 0 Votes
I had the same problem with them except i changed my card and information because i refused to allow any charges without my permission. They sent me some list of home and no phone numbers! how do you try to rent out a home with no contact information. And on top of it they want you to write a letter to the owner of the house and sit around and suck your thumbb!!! everytime i call im only hold for 30 mins then someone gets on the phone i ask them questions and they say let me transfer you to customer service. this place is a scam and their postings on craigs list are too good to be true. they say they have offices everywhere they are liars!!!
 1st of Dec, 2011 by   joegonnacatchyou 0 Votes
40 Anita Street Suite 105, San Fransisco, CA. 94661 is located in chula vista, ca - same place the number i called is located. it shows up as landline and as a cell phone - its slowly coming together...we can get these scammers and turn them in!!!
 1st of Dec, 2011 by   joegonnacatchyou 0 Votes
to clarify - Anita street is located in chula vista
 6th of Dec, 2011 by   benjicorey 0 Votes
these guys are scamers. I got the same response when I asked about the fees. I was told to go to their website. these agents are rote reading from a script. they can't even answer your questions when you ask them. I had to cancel my card and my bank is filing a dispute for the fraud.
 18th of Jan, 2012 by   dishtbi1262A 0 Votes
We have the signature!
 18th of Jan, 2012 by   dishtbi1262A 0 Votes
vfffs


 19th of Jan, 2012 by   mickeybettyboop 0 Votes
I called tonight also about a house and they told me I had to go to their website and when I asked for information about the company they hung up on me. I then went back to Craigslist and found they are using 3 different phone Numbers... 619 309 1232, 202-567-6167, and 770-325-9318
 20th of Jan, 2012 by   benjicorey 0 Votes
they refuse to cancel my account because I refuse to pay them $5.00. This company needs to be put out of buisness. They are fraudulently advertising for rent homes when they really don't own these property.
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