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2.6 164 Reviews

First Data Complaints Summary

66 Resolved
98 Unresolved
Our verdict: Dealing with First Data, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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First Data reviews & complaints 164

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5:59 pm EST
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First Data Fraudulently altering contracts

I was not happy with the crappy services that Canadian Payment Services has been providing. Steven King kept lying to me. He lied to me about the rates and fees. I called First Data to complain. They said that I would have to talk to Canadian Payment Services. I called my representative, and she gave me a copy of the contract. She had been having a lot of problems with Canadian Payment Services and First Data, going behind merchant's back and their sales representative's back and fraudulently altering contracts. I asked her for a copy of the contract, and she immediately emailed it over. She told me to get a copy of the contract from Canadian Payment Services and First Data and compare them for fraud. I called First Data and asked for a copy of the contract, and they immediately faxed it over to me. First Data told me that they are investigating Canadian Payment Services for fraud. I asked why would First Data do business with a company like Canadian Payment Services? I called Canadian Payment Services, and they said that it was First Data altering the contracts. My sales representative told me that First Data only does what Canadian Payment Services tells them to do as Canadian Payment Services has the exclusive to sell First Data in Canada. I told her that is not true as my credit union sells First Data. The sales representative says that it does not surprise her that Canadian Payment Services lies, cheats and steals. When I compared my original contract with the contract that First Data has...it is clear that Canadian Payment Services fraudulently altered it. Donna Dunn at First Data said that they have been receiving a lot of complaints of Canadian Payment Services changing contracts, as Canadian Payment Services does not expect anyone to complain to the RCMP or their local authorities. My sales representative has been encouraging me to file Criminal Charges.

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James Daudney
Thunder Bay, CA
Apr 20, 2014 9:33 pm EDT

I work for a differenct company in the industry. The minimum processing fee is almost universal, I suspect that your sales rep forgot to write it down (I see the $20 added in the right hand column)... Although that doesn't change anything in my opinion, They should have at least contacted you and told you the rep had screwed up and beg your forgiveness, then send the rep out to do the contract correctly with the minimum fee in place (also explaining the problem). The right thing to do wouldn't be what they did: assume it didn't matter and add the minimum fee and hope you didn't find out. The reality of the situation is that you only get charged that fee if you do a tiny amount of card business, it is waived if you do that $20 minimum. But definitely the situation might have been handled a whole lot better. From my experience, every merchant service company suffers these kinds of screw ups, and its not really acceptable. Although if you think this is bad you should see some of the debacles from the big two Moneris and Chase!

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faker alert
, US
Mar 21, 2012 6:07 pm EDT

they are all cheats liers and Whitney Willams is a big one that really is CPS harlot the is sleeping with Simon a big racist russian

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First Data Fraud

I received a box from First Data. When I opened it up, it was a debit/credit card machine. I called the number on the box, and the customer service representative, said that I had signed a contract with Canadian Payment Services. I indicated that there must have been a mistake, as I had applied with Canadian Payment Services, but cancelled six months prior, as the sales representative told me that my application was rejected because First Data could not provide me with the rates that Moneris was giving me.

I asked for a copy of the contract that First Data had and called the sales representative for a copy of the original contract. When I compared the two...contract that First Data had provided me was completely altered. Rates were whited out, and tripled. The date on the contract was still the same. I called First Data and indicated that this was fraud, as I did not agree or sign the contract that they had in their possession. The next day, Edward from Canadian Payment Services called me and said that the sales representative had not worked there for 6 months, and that he was managing my account. He was rude and pushy. I told him that First Data told me that Canadian Payment Services had submitted my application, and that the contract that First Data had on file was altered from the original that the sale representative had. I asked him for a copy of the contract...and he refused to produce it. I called First Data, and they told me that the application from Canadian Payment Services was submitted to them a couple of weeks ago. Very fishy.

I am worried that First Data will steal monies out of my account, as per complaints posted with the Complaints Board.

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CPScrooks
Winnipeg, CA
Mar 05, 2012 6:50 pm EST
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OMG! The exact same thing happened to me. I applied in December, 2011 and on December 29th my application was rejected by Steven King at Canadian Payment Services. I then went to Chase Paymentech. On January 20th I received my Chase terminal, and the rates matched the contract signed. On March 2, 2012 I received a terminal from First Data. I did not know what was going on. I contacted my sales rep, and she said that the application was cancelled last year, and that Steven King had rejected the application because they could not do the rate of 1.49%. She emailed me a copy of the rejection letter received by Steven King which was dated December 29th. On March 3, 2011, an Edward called me from Canadian Payment Services demanding that I connect the terminal. I called my representative and she said that she does not know who an Edward is, and that Canadian Payment Services was just trying to scam me into connecting to their terminal so that they could steal monies out of my account. I indicated that I did not agree to the services nor did I sign a contract. I called First Data, and they said that Canadian Payment Services submitted my application on February 28, 2012, and that is why I received a terminal on March 3rd. I told First Data that I was rejected on December 29th, and as a result my application was cancelled. On March 5, today, Canadian Payment Services called again, and asked if I was going to hook the terminal up. I told them to get lost as I do not know who she is nor do I know who an Edward is. My representative emailed me a copy of the contract that she had, and it was clearly marked as cancelled. I can not believe that Canadian Payment Services would stoop so low. What type of company does that? From the posts on this website it is clear that no one should trust them.

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First Data Mis-representation and illegal changes to contract

I signed up for 2 debit and credit card payment services from Canadian Payment Services in partner with First Data. They ended up illegally changing my contract like adding "30" in front of "0" set up fee!
So I made a website and facebook about it. Please support me by checking out my website!
www.cpsmerchantsfraud.com

You could read the full story there.

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First Data / CPS Victim
Winnipeg, CA
Feb 14, 2012 8:23 pm EST

I signed with First Data through Canadian Payment Services. Sales Rep called me and said that she received a dozen complaints from merchants telling her that their rates are twice or three times higher than what is in the contract. She said that she is no longer with Canadian Payment Services as they have been fraudulently altering contracts that she signed with her merchants, and that First Data refuses to do anything about it as they are turning a blind eye to the fraud. I checked my statement, and I was being over charged twice as much. I called First Data and got a copy of the contract that they had on file. Canadian Payment Services had blantantly changed and increased the rates. The sales rep had original contract and it was not altered, and it matched my copy. First Data said that they would honour the rate, and then called Canadian Payment Services. Steven King, the VP at Canadian Payment Services said that it was Nataly Chaborka in the accounting department that altered the rates. He admitted to the fraud. I told him that I would call the RCMP, he said they would not do anything as they are an American company located in the USA. I called First Data, and asked why they did not honour the agreement, as the rates were the same. First Data said that I would have to deal with Canadian Payment Services as they are their exclusive sales organization for Canada. I told First Data that this was a fraud, and they hung up on me. I gave my sales rep. permission to file a complaint with Consumer and Corporate Affairs, as Canadian Payment Services is not incorporated or registered to do business in Canada. Apparently they have scammed hundreds of merchant's throughout Canada.

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badguysbegone
Guelph, CA
Mar 03, 2012 6:19 pm EST
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She is right

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First Data Fraudulent leases

Signed First Data application with Canadian Payment Services. Was told that the rate would be 1.39% for Visa and Mastercard. Once machine arrived, and I called First Data, they said that they did not know who Canadian Payment Services was. I checked into Canadian Payment Services and found out that they were not Canadian. They were operating business out of New York. I found out from First Data that the rate was actually 2.75% and that it was a scam. I found out that Canadian Payment Services was taking money out of my account with out my permission. I stopped payment at the bank, and tried to cancel the services. When I went to cancel the services, I found out that Canadian Payment Services had put me on a lease agreement without my knowledge or consent. I asked for a copy of the lease, and First Data could not provide it. All they could provide is a letter that I never received.

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First Data Canadian Payment Services refusing to pay commissions to sales representatives

Steven King, the Vice-President had blatantly refused to pay commissions on 8 deals that were completed. He took the 20 plus deals that were processing and circumvented me on my commissions. He emailed me and threatened and in fact did circumvent me with my merchants. I informed the merchants that he refused to pay me my commissions, and if they would consider cancelling their applications with First Data. I called and emailed Canadian Payment Services more than two dozen times over a period of 3 weeks with no response. I then emailed the other sales representatives, and found out that some of them been shorted on commissions. Canadian Payment says that they have been in business since 2003 http://www.careerbuilder.ca/Jobs/Company/C8C2N06NGLDZPZQZ33Z/Canadian-Payment-Services/?Comp_DID=C8C2N06NGLDZPZQZ33Z&cbRecursionCnt=1 But, the were only incorporated in Ontario in April 2011. They are not registered to do business in any other province in Canada. In fact they are located in New York, USA. It is hard to sue them as they are outside of Canada. I called First Data, to provide them with a copy of a taped sales meeting whereby Steven King is encouraging sales representatives to commit fraud on the merchants by telling them there is an administrative statement fee baked into the lease of the machines and that is why the machines are $49 per month and up, when in fact the starting point is $24 per month and there is no statement fee with First Data. First Data does not acknowledge Canadian Payment Services existence. I tried to attach proof in PDF with documents from Corporations Canada, and Revenue Canada but your website only takes other formats.

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badguysbegone
Guelph, CA
Mar 03, 2012 6:13 pm EST
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As a former employee, I too was scammed and in my opinion have being fraudulently handled with money owing to me. I was one of with the company from inception Jan, 2011, and was told all the right stuff. I was always one of their top performers and all was fair, with some, growing pains. It was all crap. CPS started to dig the hole deeper by allowing my contracts with sincere people to be changed and misrepresented the truth. The costs to some merchants was embarrassing, and I could do nothing, other than hang my head in shame to be part of this scam. I am currently owed approximately $11, 000.00, which I was told for three weeks would be coming. The company is now "not paying me", as they have conveniently shifted all blame and responsibility to me. A NY based company, and I have no recourse to extradite my money. I have been scammed as well. Simon ?, is the CEO, and Steven King is his mouth piece. Stay away and stick to BBB companies with A+ ratings. There is a huge list of former employees stuck like us, and the CPS company will fold, as they all will (I.E. MSI). I have been told by many this is fraud and it's a matter of time. Beware, and good luck; there are decent people in this industry, just get referrals and the BBB to back them up. CPS would never join BBB, and the 2 suppliers they work for are rated D rated. The government is investigating, and it is just a matter of time. To prey on small business is almost sacrilegious. They are some of the vultures out there.

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First Data I was sent a collection notice - I never signed up for their account!!!

A notice was sent from their collections department to my p. O. Box, addressed to a business with a similar name as my business, and in the same service industry. It says I (The business with the similar name) owes $89.90 for a merchant service account. I never, ever, signed up for an account, never even crossed my mind to do such a thing. My business is in a small city, and I do not know of a business with the name they are calling it, so I believe they are fraudulently sending this out, thinking i'm not going to pay attention that I have no such account and that I am just going to pay for it! Well, they do not know my business's correct name, nor my name, because this is not my account, I never signed up for it!

Do not do business with these scammers. You will only be looking for trouble.

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Rainbow66
San Francisco, US
Jan 02, 2015 5:43 pm EST

I have the same experience. I had send the complaint letter to BBB. I hope it would give others small business owners alter. Don't use this SCAM company products and services.

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Watching4u
Atlanta, US
Dec 28, 2011 8:52 pm EST

Try calling them and sort it out. Because they can ruin your business credit if they report it.

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2:25 pm EST

First Data dishonest business

Dishonest business! Lied to us about monthly fees. Told us we wouldn't have any regular monthly fees other than transaction fees. After we looked at our statements we realized we were being billed $50 a month! That's $50 a month even if we didn't run any cards at all. And when we called to see if they would work with us on the fees they refused. This is a company that is dishonest and thrives off of screwing people over. Do yourself a favor and take your business some place else!

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First Data scam, fraud, what contract??

Submitting an application for a quote does not mean you accepted the deal! The rates were high and I REFUSED the quote, said thank you but NO THANK YOU and goodbye. First Data Global proceeding to approach my employee and had her sign a contract that I have never even seen. When I tried to return the equipment I was told by a First Data Global representative: DON'T WORRY ABOUT IT, IT'S NOT GOING TO MAKE A DIFFERENCE". After reading the complaints already posted on this site explaining how the return of the equipment made no difference I decided to hold on to it until something happened. Now that the business has been shut down for almost a year, and after numerous attempts to cancel these charges for a service that I am not receiving, I get a phone call from Jackie Morgan with Johnson, Morgan and White explaining that I will be receiving paperwork in the mail with reference to a case #125096 and in this regard. FIRST DATA GLOBAL LEASING IS THE KIND OF COMPANY THAT SCAMS, TRICKS, EXPLOITS AND ABUSES SMALL BUSINESS OWNERS WITH NO REGARD, RESPECT OR CONSIDERATION WHATSOEVER. THEY DON'T CARE OF IF THEY SINK AND DRAG YOU DOWN AS LONG AS THEY MAKE THEIR PENNIES. FIRST DATA GLOBAL LEASING IS A DISGRACE TO AMERICAN COMPANIES AND BUSINESSES. To the gentleman with the complaint labeled "Forgery/Lies/Extortion at http://www.complaintsboard.com/complaints/first-data-global-leasing-c422829.html - [protected] ... I spoke to you briefly and look forward to getting with you soon.

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First Data fraud and cheating!

I found this first data company from sam's club, sam's is a big company, I allways trust big company, on dec. 2009, I was looking for a credith card machine for my buisiness, 1 day at sam's, the cashier told me that if I upgrade my membership to plus, I can gat a free machine and no charge for monthly fee, so I upgrade it and come to fine down I only gat a pin pad free, it ok I might be mis understood, now I need a machine, I call and speek to a rep, she told me that I can buy 1 or lease 1, and recoment me to lease 1, she say if I lease, if it broke they'll fixt it for free, so I lease 1, and I say I only needed for one year, she say ok i'll lease it to you for one year, she email me the lease agreement that was like 50 page long, i'm not good in english, I read slow, and all the team and date are blank, but I trusted sam's club, big company will do me right, so I say ok, and she told me that just go to the bothom of the page and click ok, so I click ok, than she send me the machine, I only used this machine for 3 weeks, my business is seasonal. 12 month later I call the company to tell them I need to return the machine, they say that your lease is 48 months, I say no, I sign the lease for 1 year, they put me on hold, 1 minute later another person come and told me to send back the machine, and they will send me a emty box with return address, week later the box come, I put the machin [it still looks spenking brand new] carefuly in to the box and mail it back, 3 months later I look on my bank account they still charge me very month $69.99. I call them up they say they have recieve the box and is in good condition, but your lease still have 36 month to go, I say I only sign 1 year lease, they say even thou I have no machine they still charge me for the rest of the 36 month, that's crazy! It is cheating, I stop payment on my bank account, the bank say only stop for 6 month, and not geranty for after 6 month, I might have to close this account and open a new one; the last 5 month they call me everyday and want to see me in cout, I don't mind to go to the cout.
Now I don't trust sam's club, they are togeter.
Don't do buisiness with these company, when you see (First data) stay away from them.
Thank you for reading my story.
My lease # [protected]
My merchant #[protected]

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First Data fraud

This company Sales Representative came to my store offering a government service to accept EBT payments. We were sure that this lady was a government representative and no a sales person from a leasing company. She was not clear at all on how the charges were goin to be and said that we are not going to have to pay anything until the first month of using the equipment is done. She didn't even installed the equipment, nor gave us any training. But told us to say that everything is working fine if someone from the verification company calls to verify us. This is what we did. Then on next day we had a $20 charge for no reason at all on out bank account, and another $78.78 charge for the first month of leasing. And we don't even have the service set up. Also the contracts that she told me to say was a 6 pages contract, I never have it on my hands, I only show me the places to sign and never show me the last page of this contract and also didn't let me a copy of this contract. Anyway, when I called to cancel this contract, they told me I need to send a letter and that there is a charge of $30 for no reason, and also $934.00 to be able to cancel the contract. I talked to a representative on the company to see if he can help me with this cancellation, but after all these bad reviews I am reading I doubt he will do anything for me. I just hope somebody can do something so these people cannot operate anymore. I don't understand how they can work like that. It has been very dificult for us get all licences and permissions to have our store working and people like that is just there doing all this and nobody does anything about it.

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Ron Ray
, US
Mar 31, 2016 9:35 am EDT

First Data Global Leasing (affiliated with Northern Leasing Systems and Wholesale Merchant Processing, Inc.) has allowed a sales rep to forge a contract for leasing equipment. This appears to be a "normal" process with the company. Are other similar victims still interested in joining together to pursue legal action together? If so, get in touch.

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Twin Cities Furnace Cleaning
Saint Paul, US
Oct 08, 2010 2:14 pm EDT
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First they sent me a machine that didn't work. Then a representative told me he could get me a machine that did work. It worked, but they are still charging me for both machines claiming "the lease is non-cancellable" I've had to shut down my bank accounts twice. Now they are calling me several times a day from an anonymous phone number and leaving messages. Every time I called it was a run around and always the same response "the lease is non-cancellable" This is the worst company I have ever dealt with and I am sure there is a major class action lawsuit brewing if not already one. Also, TCF BANK should be ashamed of having their name associated with a scam company like this!

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RIPPED OFF BY FDGL
Albuquerque, US
Nov 19, 2010 2:47 am EST

This company fraudulently takes money from my checking account. My account has been closed with this company for approx.7 yrs and they pop back up and state that I still owe them money and start taking funds from my account without notification or authorization. When they have your account # they continue to take funds whenever they want to.

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First Class Jewelry
Bensalem, US
Dec 01, 2010 3:13 am EST

Merchant Lynx was the company I though I was signing a contract with. It was not until I started seeing all these extra fees being withdrawn from my business acct. from an unknown company. When I called Merchant Lynx about the withdraws, this is when they told me it was from First Data Global Leasing and it was never revealed to me by my Salesman, Matt Mills about another company involved in this contract. Furthermore, my salesman gave me his business card with a corporate number out of Atlanta Ga. When I tried to get in touch with him through corporate, they would not give me his direct number nor would they pass on a message to him. That my folks is very suspicious. Once I had gotten the number for First Data, the representative name Arlene told me that I had signed a non cancellation contract and that I was bonded to this lease. I told them that Merchant Lynx misrepresented them by not mentioning First Data on the contract nor did the salesman speak of First Data Global as the leasing company for the machine. This is fraud and the contract should be null and void. Since May of 2007 of my signing of the contract, I have had several bottom feeders "debt collectors" trying to get money from me. I don't even owe them money, I sent their machine back on February 2008 certified, signed receipt. To Date I now have a district court date with a Bottom Feeder. With all my data against First Data Global and Merchant Lynx, I am hoping that the District Court Judge will see what scammers these companies are and not give them anything. As I read all the complaints about this company, I see that it is similar to most complaints. My question is why Merchant Lynx and First Data still in business scamming small businesses? Why aren't the Feds going after them. They need to be stopped, they are hurting a lot of businesses and getting away with it.

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Tonyasung
, US
Dec 28, 2010 11:53 pm EST
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In July 2006, I signed a contract leasing a credit card machine from Data Global Leasing for 4 years lease. In July 2010, my contract is up. I called them what should I do to close my lease account. They told me that I have 2 choices, one is to buy out the machine for $177.86 by sending the money and I will be clean and clear and two, to send them the machine and the last payment rent for $ 47.96 then they will close my lease account. I chose the number two choice by sending them $47.96 and the machine to the address that they provided. One week later I called and asked if they receive the payment and the machine, they claimed machine that I sent was broken (I perfectly wrapped with buble wrap and packed in a strong box). I asked what was wrong with the machine they could not tell me at that time and she told me she would call back and let me know later, but I never received her phone call. On December 16, 2010, I received a bill from them for $202.96 without explanation what was for. My husband called them and asked she told my husband there was a missing part from the machine that I never received with the machine at the first place. Now, they demand $202.96 to close my lease account. I'm not sure if they receive the money they will leave me alone.

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dennis lyman
Spring Valley, US
Jul 17, 2011 12:40 am EDT

This happened to me, real similar. I never used it but they kept taking unauthorized funds. Rake them to small claims court with you;re bank statements but also list and total all inauthorized then total it. Make triplet copies. In a magazine or internet find a similar new processor for sale $749, 00 average retail value. In writing explain and underline what was promised and what you actually got in you're agreement. Make triple copies of everything and put in three different folders. When you go to trial bevause they lied to you and oh yes, bring articles and complaints fro oters posted on the internet, they will probably not be there and commit perjury. At court one copy to judge one to defendent if there and you keep one/ Even though defendant is not there the judge will ask you to explain you're case. You task her to read the the file, she will agree and then ask you a couple of questions and you will win. Not only was fraud committed but the contract is overbearing to a small business person. It is also unconscionable, where cost what they are charging you is many times greater than the actual value, furthermore they made it impossible. You most likely win by default.

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Trixie07
Urbana, US
Jun 28, 2011 3:33 pm EDT

I also had a card machine from FDGL that I first got in 2007 with a four year lease. I switched and got a second machine - again from the same FDGL - but was told that I would have to pay the remainder of the lease - 2 years of payments at $49.95 a month for NOTHING! I paid it in full and sent the machine back with a confirmation receipt request. They received it and signed for it on 16 May 2011. Yet, they continue to take the $49.95 out each month and trying to get an answer is so damn frustrating - told three times a supervisor would call me back - they always seem to be in meetings! I am going to the bank today to close my account and I am also sending their other machine back too! I dare them to ask me to pay the remainder of the lease on it! I will be going to www.processpremier.com to get a lease through a REAL and responsible supplier! Never, never get a card machine through FDGL! BEWARE!

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First Data illegal fees

After paying the set up fees for this service, I used it to take an order. My customer's account was debited right away, my account was almost 2 weeks before receiving the money. Then when I called to complain and discontinue services, they informed me that I would have a premature termination fee of almost as much as the $41.15 times 12 months, they were debiting from my account each and every month. My contract, which incidentally I was roped into, was for 1 year and I could not get out of it. So not only did I sign up for poor quality service, but expensive service and on top of it all, I couldn't even use it and serve my customers in a timely fashion. I chalked it up to a lesson learned, and paid my monthly fees until my contract expired and promptly discontinued that abominable service. Then about 6 months later, I started receiving calls from a collection agency. The collection agency, Transworld Systems, has a recorded calling device, that leaves you a message. Upon calling the number back, they keep you on hold for last count was 4.5 minutes. Then you have to pull teeth to find out how much and for whom they are representing... Anyway, DO NOT SIGN UP FOR THEIR SERVICES! They are very poor business people, only wanting to steal money from unsuspecting people...

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mad_user
Alexandria, US
Apr 24, 2012 11:22 pm EDT

It is bad I have to join this club of bad service receivers from First Data Merchant Services IT IS really as bad as they paint them here. After a couple of years of so so services from them suddenly they come up with a monthly fee of 40-times my average fee for the low volume transactions I have. They are playing the escalate, research, call you back game. But almost 30 days after the issue nothing has happened now I'm dealing with a supposedly account specialist which doesn't call back as promises and when I call never picks up the phone or reply the messages. Users run away from this company if you want to avoid cases like the others and myself have expressed here. Citibank recommends them I'm getting very suspicious of them also. The fact they only list a Florida PO box as their address would be enough to really doubt this company they even refuse to give me their actual physical address.

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First Data unknown 48 month lease

I am a twenty nine year old female and a first time business owner who was scammed by a first data global leasing specialist. I never considered myself to be nieve, but after reading everyone elses stories, I now know that I was merely just taken advantage of. I met my sales agent in a neutrel place to talk about what I wanted for my business. All I wanted was a basic credit card processing machine that I could process credit and debit cards with. It was explained to me that being a salon owner that I should have a computer with the register to keep my money in and the card machine all in one to help grow my business. That sounded great to me at the time, more expensive then what i was asking for, but I could handle it. After everything was processed and I signed the electronic device, the actual papers were mailed to me days later stating that I had signed a 48 month ( 4 year) contract!... I never knew this!...Tried to send the equipment back but even then I have to pay out my contract of $7, 000!...Currently up in the air on the issue and so dissapointed in myself:-(

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First Data excessive hidden fees

BEWARE! I used this company for 3 years (shame on me) before I started analysing my statements are realized how many hidden charges I was paying for. Not to mention, their transaction fees for credit card processing is MUCH higher than any of the other merchant service providers I eventually looked into. I am ashamed at how much I paid over the years for their services. I did cancel the account, 2 months ago, yet, I find myself continuing to be charged for service fees. I've called to complain and they give me some b.s. about "back fees" from months ago. Basically, I'm paying $39.95/mos. for NOTHING. I haven't used their services for months, yet I am still being charged fees, even after the account was cancelled. I've called twice over past 2 months and both times it the same story with very snobbish customer service. I see many other complaints on the web about this company. If you are a business owner, you are doing yourself a disservice by using this company and their ridiculous fees. It all adds up over time... trust me.

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kkalih8153
Wood Village, US
Aug 12, 2011 2:53 am EDT

How did you get out of your contract with First Data?
We are leasing for five years in a non-lease to own contract...didn't realize that at all!

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First Data - taking money from bank account

Feb 15, 2011 signed Merchant Services Agreement with Canadian Payment Services & Terminal Equipment Lease Agreement with NLS Leasing. Received a Terminal & on March 1st our Canadian Payment Services rep. Les Rogers came to set up the Terminal & said the wrong terminal was shipped. Les phoned Canadian Payment Service in New York & spoke with Frank...

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First Data excessive charges

Do not use this company!. We canceled this service because the "additional charges" kept getting higher and higher each month. When I called in, the rep could not tell me what the charges were for. He took my number and said someone would call me back. When I get to work the next morning, I have a voice mail from them from 11 pm! Do they really think my business is open at 11pm? Now, 6 months later, I get a charge on my bank account (Just says i-payment and no name), and my bank says it's from first data. They claim it's a pci charge for 2010. Wouldn't they close out all fees due when I closed the account 6 months ago?

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First Data fraudulent charges

First Data Merchant Services and First Data Global scammed us into signing a blank contract. We've read through other complaints and it's all the same. What we are trying to do is gather people who have been scammed as well to form a strong lawsuit against them. Please email me at [protected]@gmail.com for any questions and information that could help. We are located in Washington state and four of our restaurants in the Seattle area have been affected. We could use any help we can get since they will be stealing $75, 000 from us.
Thank you,
Las Margaritas, WA

Hemos leído que estas empresas trabajan juntos y se alimentan de pequeños empresarios de restaurantes mexicanos. Si usted está leyendo esto, hablen para formar un grupo fuerte para presentar una demanda exitosa contra ellos.
Gracias,
Las Margaritas, WA

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hhan
new brunswick, US
Jul 01, 2011 3:01 pm EDT

hello...I would definately like to get in on this lawsuit. I closed out my account as of may 5, 2011. I was still charged for june and july. Everytime i call i get, " our system is updating and we need to call you back" im really getting tired of this and someone needs to put a stop to this. we work too hard for our money.

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First Data contractual extortion

First Data embedded a 3 year equipment lease for a credit card terminal and pin pad. The lease agreement terms is not abundantly clear in the contract, fyi. I was able to successfully terminate my First Data credit card processing contract but when I tried to cancel the terminal/pin pad portion, was advised I have 12 months remaining with no early termination provision in the contract. Here's the worst part of all: I pay $35.00 monthly for 3 years and after that time, I do not own the terminal or pinpad. My recommendation: go to premier merchant processing (www.processpremier.com). [protected]. You can obtain a 1 year contract, a free terminal, negotiate the best rates in the industry without being terrorized for extra fees and undeclared costs. The Premier contract is incredibly short and clear. I RECOMMEND PREMIER TO EVERY BUSINESS. They are one of the few companies that will attempt to match any rate you have that might be better.

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First Data forgery /lies/extortion

Who are these people, First Data sales rep who called himself "Scott Ransom"misled me about the monthly charges and the so called "contracts"that I did'nt even know existed until they tried to extort money from me by threatening to ruin my credit report.Now I find out that they forged my signature on documents.These people are out of their minds, as soon as I obtain the forged documents I intend on prosecuting them to the fullest extent of the law.Anyone filing a class action suit feel free to contact me, I want in.[protected]

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Cosmo Girl Boutique
Folsom, US
Sep 27, 2011 5:39 pm EDT

I will be in touch.

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First Data extortion

I never thought of posting this until I saw other complaints, but in brief, I slowly (over several years) built up an Internet business until I was doing $1M a month. First Data calls and says that they will "transition me out of the portfolio", which is a euphamism for closing my account. This would, of course, have shut us down. Keep in mind we had chargebacks well under 1%, toll free customer service, and generally happy customers.

Then First Data proposed a solution: if I let them hold back $300, 000.00 of my money (yes, 300K) they'd let me stay open. Five years later, I finally convinced them to put it in a CD that at least generated interest. And a couple years after that when I sold my business, and with a lot of legal fees, I finally got my money back. Now keep in mind they just held back $300, 000.00 from my deposits: not even a letter to confirm it. I was worried for a while they'd deny having even kept the money, but to be clear, I eventually did get it back. But it still felt like complete extortion at the time.

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First Data misrepresentation took money no work

This company sold me credit card service for my business with the offer of a FREE key pad for processing debit cards. Then the salesman added a monthly charge and three year contract after I signed the contract. I received the machine in the mail but could not get anyone to set it up with the proper codes to work. After numerous phone calls, letters and faxes I finally reached a Relationship manager who gave me a postage return code and accepted the key machine, but never canceled the contract. Finally I reached him again and he acknowledged the receipt of the machine, but said I had not sent the proper form to cancel the contract. HE stayed on the phone and recorded it while I faxed the form and recorded the agreement to cancel, however the leasing company still harasses me for payment and for insurance on the machine I never asked for n never contracted for, and had returned. No one will accept responsibility. There is always someone else that needs to deal with it, but no one ever calls. They have never returned the money that they charged my account for the machine that they never made work. I have filed with BBB

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First Data contacts

Phone numbers

1800 243 444 +1 (866) 965-8330 More phone numbers

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www.firstdata.com

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