Firestone Complaints & Reviews - Do not be fooled by Internet or other coupons from Firestone

Review all Firestone complaints

Firestone

Posted: 2010-05-21 by

Keanne

Do not be fooled by Internet or other coupons from Firestone

Complaint Rating:

Company information:
Firestone
United States
firestonecompleteautocare.com

Do not be fooled by Internet or other coupons from Firestone !! They get their money back in the end. I went online for a quote and a "coupon" for four new Destination tires. I was so excited to find a buy three get one free deal! The quote they gave was all four tires for $550.00, wat a deal!! Well once the tires were on my vehicle and it was time to pay, the final bill was $678.00!! Due to the "required" warranty that you have to purchase and other fees that they do not tell you about up front. SO, if you think you are getting a good deal from Firestone because you found a "coupon" do not be fooled, it is a rip off!!

Comments

United States

Cars, Parts & Vehicles

Share with others:

More Firestone complaints

Firestone - no on completion of work

Firestone - bad service

Firestone - RIPOFF

Firestone - Stay away from these dogs

Firestone - Scam

Firestone - Falsifying repairs and costs

Firestone - Terrible Service

Firestone - This is not the way someone treats their customer

Firestone - Not Impressed

Firestone - Scam

Comments

Sort by:

Date | Rating

29th of Jul, 2010 by

Leer0604

0 Votes

When they create a workorder they are required to get your signature verifying the service requested and pricing. If you did not sign this at that time then you are not required to pay for any service and they have no defense on what was originally quoted to you. The road hazard warranty which I assume is what you are referring to is also "optional" so whoever told you it was required needs to find a new employer. Firestone is a great company that always puts the customer first and has given the manager an incredible amount of room to take care of the customer. Unfortunately this did not happen in your case, although being that it is still fairly recent it may be worth a phone call to the district manager of that area and I'm sure they will be more than happy to resolve your issue. I wish you the best and hope that you will give Firestone another shot at earning your business.