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Company information:
arb rebt cnslrs
United States

The Customer service line at Verizon was overloaded when I tried to call on a Monday;
after patiently waiting for 30 minutes, the
call line simply dropped me.

When I called back, and finally got through, the service rep calmly informed me that Mondays are not a good day to call and that yes, when the queue gets too long, the service center center simply drops its waiting callers.

Of course, the problem could be solved by adding a few more cutomer reps, but apparently Verizon doesn't think it needs to bother with that.

Their "service is our priority" is very hollow.