Complaint Rating:

Company information:
Verizon
Takoma Park, Maryland
United States

I have has Verizon Fios since 2/18/2008. I have never received the service promised since 2/18/2008. I have receive the switch and bait, the run around and the "oh some one will get back to you" bit. I ordered the "Triple play" like everyone thinking I would save a little money. It has been nothing less than a nightmare. I've had intermittent intenet connection issues. The router was swapped out twice. I was told I was turning it off every three hours. I was told there was a known issue with Windows Vista and the TCP/IP configurations. BULL! I'm a IT Technician and several of my co-workers have it working fine with Vista. Finally flat out my neighbor who I convinced to order it is have the same problem. So it's definitely hardware or network related on the Verizon end. The y need to get their act together now. Who ever suggested a class action law suit I'm in it to win it. Finally to boot they billed me for dates before my installation.