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1.4 279 Reviews

Fingerhut Complaints Summary

29 Resolved
240 Unresolved
Our verdict: With Fingerhut's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fingerhut reviews & complaints 279

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3:50 am EDT
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Fingerhut incompetent pathetic filipino #s why do companies hire these goons??

I dont get why these horrible stupid companies hire these idiotic filipinos to work for them? Every company seems to be outsourcing to the philippines... The problem is... Philippino #s in these call centers are totally brain dead stupid rude and pathetic. Incompetent as hell and liars... Yes they are cheap but you are wasting your money for nothing... Nothing gets done with these brain dead idiots on the phone lines... They do nothing except spew incompetency and lie to customers. I have been dealing with filipino trash from companies now for three weeks. First with at&t... They lied they were incompetent insane... Liars psychos their 'techs"who were idiotic females couldnt handle a simple username/password issue. It took an american to finally resolve my issue... Why are you f*cking idiotic companies hiring these illiterate filipino nutjobs to take what you could be giving to at least competent intelligent americans? As stupid as people might say they are... Any american I talk to at least gets the job done but the filipinos are basically useless employees... They do fuking nothing for anyone. I had 10 filipinos screw with me with at&t,,, for three days while I had no internet, totally lie to me and screw me over.

Then I dealt with filipino lying psycho trash from fingerhut... Same nonsense. They are liars, incompetent psychos freak... The filipinos that work for fingerhut are nutjobs... Or any company...
I had a filipino # lie to me about giving me a discount and so much other nonsense... It was absurd... Stop outsourcing to the philippines you fuking stupid cheap crap companies... Stop wasting your money on incompetent idiots who just mock customers... As long as you get a psycho filipino on th ephone..."nothing" will get done... Fuking nothing... Just lies and more lies...

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beautyfulmiel
, PH
Apr 22, 2013 3:03 pm EDT

no one deserves such drastic and nasty words.. you're such a racist and no customer service can satisfy a person like you. if you don't have enough patience, don't call a customer service. just fix your own problem!

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allan C.
, PH
Apr 02, 2013 2:13 am EDT
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i dont think you should tell bad words against the filipinos.maybe these people that you had talked to are not good as americans but compare to other countries filipinos are better

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4:10 am EDT
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Fingerhut horrible reps, they lie to customers liars freaks won't cancel account

fingerhut is horrible...so basically...I got an increase in credit limit and decided I wanted to get some things I've wanted for a while. However, there was a coupon code that got messed up during an order so I called it in the next day. I got a rep...some male, who basically told me that if I placed the order with him he'd honor the coupon code, but just as a one time courtesy. Of course he was LYING. He placed my order, then said he'd use the coupon code to adjust everything...to take 15% off. When I checked my account I noticed the code wasn't used. So basically this jerk lied to me...fingerhut has the WORST CUSTOMER SERVICE YOU CAN ###ING IMAGINE. all they do is give DIFFERENT ANSWERS TO EVERYTHING, LIE LIE AND LIE...their reps just LIE FOR NO REASON ...they dont KNOW what they're talking about...they are TERRIBLE!

so this jerk lied to me and told me he took a discount...but he didn't. then i called back and got the stupid FILIPINO CALL CENTER which is the WORST...the DUMBEST REPS EVER...HORRIBLE CUSTOMER SERVICE NO KNOWLEDGE OF ANYTHING STUPID INCOMPETENT RUDE. the filipinos are liek braindead robots who spew the same nonsense like idiots..they have NO clue what they are talking about and they LIE like hell. my question is...why do they OUTSOURCE to the philippines when these reps have NO CLUE WHAT TO DO AND ARE STUPID AS HELL? i had a similar issue with AT&T and the HORRID filipino REJECTS there...DUMBEST MOST INCOMPETENT ###S TO EXIST and with FINGERHUT TOO?

so then the white jerk who lied to me...didnt apply my discount, so i called the number and got a filipino ###...this [censored] basically...then said no discount was applied and she then claimed SHE applied the discount...but i'll only see it on my next billing cycle...again WTF? i checked my account and there was NO DISCOUNT. i asked the [censored] to cancel my order but she siad that there was NO guarantee the order would be cancelled and would STILL be SHIPPED even though I had JUST PLACED THE ORDER AN HOUR PRIOR? so fingerhut cannot CANCEL AN ORDER ONE HOUR AFTER YOU PLACE IT? [censored]...these sickos are LIARS and do ANYTHING to not cancel an order which is ABSURD.
so then...the 2nd rep a filip [censored] HUNG up on me after not letting me cancel and i called BACK...then some stupid MALE filipino told me...after looking into it that YES the discount was applied...he was LYING again...and then basically...i said when will i see it and he said in 24 hours...again ALL LIES...
then i called back...to try to cancel the order and they said they put in a REQUEST and that i'd have to call customer service...this FILIP liar too also said the discount was there...but i wouldn't see it yet...
OMG? then i call back TODAY with TWO FILIPINO reps and an incompetent braindead supervisor saying there was NO DISCOUNT there...WOW...and to call customer service...becaues they can deal with that and that i can't cancel through them...again WTF?

this is the WORST CUSTOMER SERVICE EVER? these sickos that work here are LIARS PSYCHOS LIARS...they LIE to customers...LIE LIE AND LIE..aer the MOST incompetent people ever...its the WORST SERVICE YOU CAN IMAGINE? they wont let u cancel...they lie and say discounts are there...huh? FINGERHUT SUCKS AND THEIR CSRS ARE THE WORST EVER ALONG WITH THE FILIPINO REJECTS AND IDIOTS THEY OUTSOURCE TO...STOP THIS SICK COMPANY...!

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2greeniz
Seminole, US
Mar 23, 2014 12:51 am EDT

Hmmm? I guess you DON'T LIKE FINGERHUT! AND something else?...a FILIPINO?

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RobertSpur55
Visalia, US
Feb 21, 2014 10:42 pm EST
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Try not going over the deep end when stuff happens like this, i know it hard, you may be in your every right to be totally pissed off about it but...you must remember they people you deal with are not running the company, and in a way they are allowed to do only so much, you make them mad and it wont help, now there angry cause your venting to someone who is just trying to earn a paycheck. Try speaking with a supervisor or emailing a complaint to someone else up the foodchain. If all else fails bit the bullet pay the thing without the discount, and tell everyone you know of your experiece. Go to there face book if they have one and voice your story. Bad reps and press hurt companys in the wallet so raise a big stink. Do like I did. I bought stuff and made more than mimimum payments and in a year I had a low interest credit card and said good bye to there over priced crap. There good for one thing, getting your credit score out of the gutter. move on.

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Mad in Bx
, US
Jan 08, 2014 5:45 am EST
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To my surprise I got an alert from my credit monitoring account. Some crappy half ### company name fingerhut/webbank ran my credit without my permission and now I have another hard inquiry on my file. I am in the process of buying a house and these people
are ruining my life. How do I prove that I did not authorize this invasion and get them off my report?

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jack77777
, US
Apr 03, 2013 7:46 pm EDT

I agree..i hate dealing with these foreign rodents

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3:44 pm EST
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Fingerhut poor consumer service

Fingerhut sells obsolete products at premium prices, has absolutely no way to cancel an order in the event that you change your mind or make an error, keeps you on hold for an unacceptable time frame and tries to rip you off at every corner.

The order
I placed an order for a cell phone: htc hd7 windows phone. I mistakenly thought this was the newly released windows phone (Which I soon realized is the htc hd8 not hd7). I went ahead and ordered. Then as I viewed a review of the phone on youtube I realized that i'd purchased the hd7 from them not the hd8. The hd7 was released in 2010 and is obsolete as far as smart phones go. It is available at all other outlets for between $149 and $199 because it is an older model. When I realized the mistake (About 2 hours later) I sent an email requesting to cancel. This is when my problems began. Unlike most all other vendors, fingerhut does not cancel your order. They claim that they begin fulfilling it as you check out and therefore can't guarantee a cancellation. Almost every vendor I know begins filling orders upon checkout but as long as the order hasn't shipped they can cancel and fingerhut can too, but they refuse to. I received an email saying that they attempted to cancel my order. I called to confirm. I was on hold 45 minutes. A representative answered the phone and told me that it was indeed cancelled and that it would take 24 hours to process and receive my cancellation number and that I wouldn't be charged.

Surprise surpise
After 24 hours I did not receive a confirmation of the cancellation so I sent another email. No one ever responded. After another 24 hours I sent another email, again no response. Then I receive an email saying that my package shipped. This was 2 days after I requested cancellation. I call again and tell the representative that this order was supposed to be canceled 2 days ago. The item shipped 48 hours after i'd requested cancellation and you're telling me that's not enough time to cancel an order? The representative kept telling me to try the 30-day-in-home-trial. No. This item was requested to be canceled and then you shipped it 48 hours later? The representative tells me he will send me a return shipping label. So now i'm supposed to pay to ship it back just because you refused to cancel? I cannot be the first or last person to place an order in error. I told him to forget the return shipping label I will track the package, stay home and refuse your garbage shipment.

Refused shipment
I stayed home all day waiting on the ups man. They were not going to stick me with a package that I didn't want. Trying to sell me an obsolete phone for $379? If that's not a rip off then what is? The new version was released december 3rd and it is $369 so why would I pay $379 for a version from nearly 3 years ago (Its almost 2013 and the phone fingerhut is trying to pawn off is from 2010). The tracking label shows that I refused the shipment because I cancelled the order and it was sent in error. The phone was delivered to the vendor on december 7th as confirmed on the tracking information

Back to the phone
I call back to find out what the next step is after refusing shipment. I was on hold for 45 minutes. That's completely and utterly unacceptable. We're talking about a 1.6 billion dollar company and they don't have enough agents to answer calls in a timely manner? What a joke. This company is despicable and i'd say pass on them no matter how desperate you are for credit. The agent tells me to wait 7 business days for the item to return and then I will be credited. It's been 12 days since the item arrived at the vendor and still no credit. I demanded that my account be closed immediately, however they are still charging me interest on a phone I don't have and still showing my outstanding balance as $379.99 instead of $0.00? On top of that — when you close your account they keep all your details active, they never delete your account!

Their loss
I was a good customer. Never paid late. Never took out more credit than I needed. Only ordered one item at a time and paid it off. They even raised my limit from $200 to $500. The fact that you cannot cancel any orders made in error is ridiculous. They just want to stick you with their sub par obsolete premium priced crap so that you will either give in and keep it or they will charge you an outrageous re-stocking fee and shipping and handling fee. Never in my life have I ordered something from a merchant and they refuse to cancel it. Meanwhile, you are expected to pay on an item they refused to cancel and that you don't have in your possession while they take you through the ringer. They are trying to profit no matter what, whether its on re-stocking fees, interest on an item they refused to cancel or whatever. Their goal is to make it easy to order but difficult to receive any real service or assistance thereafter.

Demographics
Fingerhut banks on the fact that their demographic are mostly consumers with damaged credit that are looking to rebuild. They trick you into thinking they are a good option and as long as you're ordering and paying on time they will play nice. The moment there's an issue with your order, forget it, you're on your own and its their opportunity to take advantage of any mistakes or errors you make. They are banking on you being incompetent and uneducated. I'm college educated and my credit score is 620, no perfect, but not terrible either. You've fugged (Purposeful spelling) with the wrong person fingerhut.

Take them down
Wait until the shenanigans are over and cancel your accounts people. Hit them where it hurts, which is their bottom line. Don't give them your good business. They will no longer get mine. I will file complaints with the consumer affairs department of california. I am also a journalist for the los angeles times and plan to do an article on the poor service and illegal tactics that fingerhut uses to get your money and keep it, meanwhile keeping you on hold close to an hour and refusing to cancel your order, or acting like they "attempted" to cancel and couldn't. I'm going to interview other consumers. The los angeles times has circulation of just over 1 million. Take that fingerhut. I'm going to make sure you don't get more potential customers to torture from any time soon. I am also filing a complaint with the better business bureau and filing complaints on every single consumer web site in existence. I will spread word-of-mouth to all of my friends and family. I also run a very popular consumer blog and I will inform my readers of this. I get over 68, 000 page hits per month from all over the united states so this will help spread the word further since my los angeles times article will be local. I will also file complaints with the ftc and every consumer protection agency.

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chelseacortes09
killeen, US
May 02, 2013 2:54 pm EDT

Did they ever credit it back to your account? I refused a mini fridge from them march 11th 2013 and it was then signed for as returned by the direct shipper on march 19th and still has not been credited to my account. They say they have not heard back from the direct shipper after making 4 requests. Now they are making me jump through hoops such as having to wait 10 more business days to receive a form i must fill out and return before they will do a full investigation. I have called then weekly since match 24th and still no where. It is now may 2nd 2013. The customer service reps are rude and ive caught themi lies on multiple occasions such as when they said they were going to put in a referral 3 times before and i call back and am told no suh referral was put in. They have no way as to contacting the people i need to speak to directly and thus can not transfer me to the department. So im stuck making these payments for a mini fridge that was returned and documented by fedex and they wont do anything to help me. I asked if i would be returned all payments/money once the item was finally found and was disconnected... Twice!

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7:34 am EDT
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Fingerhut adding charges without my consent

Finger-hut has got to be one of the biggest Scam Companies in America, I bought a Microwave Oven from finger-hut in may of 2011, paid extra for insurance, Microwave worked good for about 6 months just paid it off and it quit working. I contacted Finger-hut three tI'mes got the run around three tI'mes, so i just gave up, then in June of 2012 Finger-hut started sending a statement with charges at $20.00 dollars for what i don't know, i called finger-hut they was unable to tell me what the charges were for, told them I'm not paying for something i never bought, now their adding late charges. unbelievable

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8:03 pm EDT
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Fingerhut dispute and civil account issues

"The Company lied about Delivery Service pick-ups with DHL and have collection agencies drafting and arranging money and bill payments for returned merchandise on my Policy agreement with my Fingerhut account not handled years and years later with customer service but they Company has yet to Guarantee customer Policy terms and conditions from a debt they have on my Credit Report I have disputed in 2012 and will continue until they fulfill all legal rights noted and applied for assistance."

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6:49 pm EDT
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Fingerhut overall customer service

On Jan 3 I receive a letterfcromFingerhut informing me they were closing my Credit Account with a whopping line of creit of $400. Now rememberthey contacted me with offer of credit. I had place 4 orders which contained multiple products within each order. I received7 different product for promotional coed creits and shiupping and handing allowances. THE LAST TIME I CHECKED THAT WHAT PROMOTIONAL CODES ARE USED FOR. I almost forgot they send me a free hooded sweatshirt as comphensiontin. Frm the letter it stated the number of times that you hjave requested credit and other exceptions is greatly in excess of that which occurs with other customers and is no longer acceptable. Therefore we do not believe this relationship is mutually beneficial and we are notifyingb yourthat we are closing your Credit Account. As of that Jan 3 i could no long be allowed to place order using fingerhut credit card. You are still responsible paying the balance inf full. I was not satifieid with the orders I freceived and as a customer I have the right to any and every promition avalable! Of course I called their customer Headquarters and given the generl so sorry speech. I still had $40 of merchandise coupons to use and was told if I used my own credity card they would still accept the mercvhnadise coupons. Of course I tried several times with my other credit cards and when put in merchandised coupon was denied.
I raised cain with customer service and called corporate headquarters and got no response. I received a letter from the same person who wrote in Jan which ruined my Christmas Holidays. This lettter dated March 27 informed me ath I was no longer allowed to contact any entity of Fingerhut via telephone due to excessive unnecessary contacts.I am no longer alloed to email Customer Service Departments. If I must contyact them to discuss issue about remaining balance must be done in writint ti address they require.The credited the $40 to my account they had just denied me using it. Thye now consider this matter closed and will not respond to any further communication received from me regarding the discount coupon, the business decision to close your account or the decision to block you from contacting Fingerhut via telephone or email. I am a retired NAvy vet of 20 years and when I wanted other items or questioned why I did not get a promotional credit I did finall get it after contacting their customer service via telphone and e-mail. I asked for my complaINT TO GO TO THE ceo AND RECEIVE A LETTER OF APOLOGY AND GOT THIS RUDE LETTER! And on the bottom of the letter is a sign of the BBB accredited Business! I would not recommend fingerut to anyone or ever shop their again! I am stuck with some jewelery I wanted to send back! I would like to know who these high and mighty people think they are treatment of their customers andf lack of respect for me as a veteran!

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5:39 pm EST
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Fingerhut scam

I've had a Fingerhut card for a year now. I bought a couple things and have been paying them off ever since. I recently noticed on my January bill that there's a charge for $29.95 from some insurance company. I tried to call Fingerhut but of course they have bankers hours it seems. So I called the number on the transaction charge that went directly to the "supposed" insurance company. I got a hold of an extremely rude man and when i told him these charges (which go back 6 months I found out) are fraudulent, he said that I gave them permission and they have it on recording. I said to hell I did! I never speak to phone salesman and I would never buy disability insurance from a damn credit card! He said they will pull a recording that says otherwise because they wont charge anyone without expressed permission. I said go ahead and pull the call because i guarantee you dont have one! When i said i want these charges reversed he said he can reverse the last charge but not any of the other 6, OR i could dispute it and if they find a recording that can prove i said okay to these charges i wont get any money back. Of course I said i dispute it! Beware of Fingerhut! They used to autodial me all the time trying to sell me crap and i would just hang up. I finally called them to let them know that if they dont stop calling me to buy crap im going to report them for harrassment. I guess they took that as I wanted to buy disability insurance!

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BigBob3
, US
Sep 21, 2010 1:20 pm EDT

Ordered a set of dishes from Fingerhut and when they arrived some were damaged. I contacted their so called customer service and was promised replacement pieces. That was 3 months ago and everytime I contact 'customer service' they either ignore me completely or tell me how sorry they are for any inconvience that this has caused and my replacement pieces are being shipped.It does absolutly no good to to contact them as they have the next thing to no customer service. The company even sent me a $20 gift check for being such a good customer. I sent it back and told them I would not be ordering any more from them. I have also filed complants against them with the Better Business Bureau and the Attorney General's offices in my state and theirs. Nothing seems to motavate them to treat people with respect.

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Goddess1
, US
Dec 20, 2010 11:36 pm EST

I bought one item from Halstead Jewelry company. I was billed through Fingherhut, and then they started sending items I didn't order. I returned three items, which they credited, but they charged me $6.98 shipping and then started tacking on exorbitant finance charges on top of that. When I called Fingerhut they said they could do nothing because they were just billing for Halstead. When I called Halstead, they claimed to have credited my account but I kept getting bills from Fingerhut. And many harrassing phone calls morning noon and night. After many called to customer service they claim to have finally settled the account. Fingerhut and Halstead are both ripoffs!

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EdgarVon
, US
Jan 10, 2011 1:38 pm EST

Fingerhut used to be a joke in our family because they lure in old people - in our case, our 80-something grandmother who spoke about 10 words of English - but her German was perfect. She thought they were a German company by the name.

My mother has now succumbed. She ordered me a present and the woman hit the order before asking her to confirm the shipping address, then said that there was no way to change it. Then, my parents paid an extra 20 bucks to fedEx it to me by Christmas.

It arrived broken.

Now, they won't give me a refund. They'll only credit back my father's account. Of course, they have to send me a label in the mail. No, they can't email the label. No, they can't issue me a check for the refund. And after they get the package back from me, they'll take up to 2 months to credit my parents. Meanwhile they can invest that cash for those two months, but aren't obligated to give us the interest they earn.

I am so furious I want the world to know this is the WORST company in America to do business with in 2011.

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11:37 pm EDT
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Fingerhut bad people

SmartA$$ customer service ..
After always making payments 2-3 times the minimum I was surprised to find a credit limit loss. I emailed them about a credit limit change (lowered) and the customer service rep that responded said ..
" We have responded to you request to close your account " LOL I didnt ask to close it but after reading ALL these complaints I am glad/lucky they did.
Thanks Guys ..

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p.khan
, IN
Apr 22, 2013 8:35 am EDT
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sambhadit department meri help kare..
Our area old delhi jama masjid.
Gali godo wali haveli azam khan chitli qabar jama masjid delhi, 6
hamari gali ke kuch log nasha kar ke danga karte hen or un logo ne gali walu ka jina mushkil kar rakha he...

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5:23 am EDT
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Fingerhut I never approved this $69.99 charge

This charge appeared on my statement. I never approved such a charge. I would never pay $69.99 for it. I have my own from my bank at $12.99, why would I need another? I am so angry. I did a search on this and there were MANY similar complaints! I will take this to another level of investigation. My name is Donna Duffy. My telephone number and address are provided above. Thank you. I hope to get a response soon.

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3:11 pm EDT

Fingerhut stay away

Poor choice of mine to make Christmas purchases for my husband with Fingerhut using the pre-auth'd credit limit they gave to me. I was making my payments as required. Only a couple months later I received a notification from Fingerhut stating that I was getting a credit increase. Fabulous, I thought, because it would improve my credit rating -- or so I thought! Turns out, the additional $200 credit increase is something I'm having to pay off, even though it's not a purchase?!?!?! Does it make ANY SENSE that I am required to PAY UP to my new credit limit? From what I can tell from my statements, I have paid off my purchases, and yet Fingerhut wants me to continue making payments on an increased credit limit amount that I did not request! I have since closed my account; I am DONE with Fingerhut!

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2:58 pm EDT
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Fingerhut overpricing

I checked out the guitars that Fingerhut sells. If you notice, they never include the model number. A program I have installed on my computers to help me find better prices for items that I am interested in purchasing, found the same guitars at several other retailers. What a shock. The guitars were researched using the found model numbers and were of beginner/amateur quality. This is no big deal, what is the big deal were the prices. Every web site that sold these guitars were pricing them at between 30 and 70 percent of the price that Fingerhut was charging. I don't mind overpricing, that is part of the game in today's retail market. What is the scam is that they will not provide model numbers to allow the customer to comparison shop. I even emailed them asking for the model numbers, no surprise when there wasn't a response.

So fellow shoppers, beware, they want to trick you into the "advertised quality of the product" and then overcharge you for the low quality item that they actually sell you.

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Fingerhut harassment

I have an account with them and I was recently laid off. I am fully aware they are allowed to call on an open debt, as this was the job that I was laid off from. Today alone they have called 5 times with me calling once to speak to a supervisor. 3 of the calls came after I already spoke to someone about this issue. This is harassment plain and simple. You are not allowed to call someone back in the same day after speaking with them unless they give you permission to do so. My job was outsourced overseas, I am fully aware of the extent to which call centers operate overseas. Our IT department was in India. Every representative that I have spoken to has had an accent, none of sound like they are from Minnesota, as I was told all of their reps are in the US. Fingerhut's parent company is BlueStem Brands and they in fact do have call centers all of the world. This is misrepresentation on their part. In my previous position we were told that if a customer flat out asked us where we were calling from or what company we worked for we had to tell them, full disclosure. It is illegal to misrepresent your company in any way. They are not to be trusted and if this situation continues I will be contacting BlueStem's president John Darrow. On top of already high prices and insanely high interest rates, they are guilty of harassment.

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Update by dcunturso1
Apr 20, 2011 2:25 am EDT

And just to add, when I started to advise one of the rep's that they were breaking the law, she blatantly said that she was not aware of the laws.

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pobarjenkins
Minneapolis, US
Apr 21, 2011 5:35 am EDT
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http://www.creditcards.com/credit-card-news/help/fair-debt-collection-practices-act-6000.php

I recommend sending a cease communication letter or something similar. Anyways, there IS Fingerhut customer service in Minnesota. I just don't know how much of it is handled there.

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8:28 pm EDT
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Fingerhut customer service/shipping

On April 9, 2011 I ordered an 18" grill that I have not been able to find elsewhere from Fingerhut. I did this online, and applied for and received a credit limit of $700. The total cost was approimately $70, including shipping...so it was not a high priced item. This is my first order from them, having received MANY catalogs. The order processing went fine, but all went to hell after that. The confirmation on 4-9-11 claimed they would ship between 1 and 5 days. By the way, there was a "free" gift involved, which they shipped on 4-11-11, and I received on 4-14-11 via USPS. Prior to the actual grill shipment, I sent Customer Service emails asking who the carrier would be. They have NEVER returned any of my emails! I received a shipping notice on 4-13-11 saying "Your order is being shipped", along with a tracking number...but without a carrier name. On that notice it also said that " shipping within 10 shipping days". Not knowing for sure whether it actually shipped, I called them and found out that it shipped via "Speedy". They also said it could take up to 30 days for the shipment to arrive, which REALLY irritated me. I eventually found out that "Speedy" operates out of Canada, could not get any tracking on it, so I called them back. They (Fingerhut) claims the shipment is in transit, but could not give me an estimated delivery date. Via email, I asked to cancel my order, but have not heard from that either. Anyway, my order is supposedly on it's way, so I am forced to sit and wait. Have not ever heard of "Speedy" delivery service in the USA. I am an elderly gentleman, and only am able to get out for grocery shopping, doctor appts and general small shopping trips. For the past 3 years all of my main shopping for all holidays, birthdays, etc. has been online through some great companies. Have experienced shipments via USPS, UPS and FedEx, all with excellent tracking. This is the first and last time that I will order anything through Fingerhut. For the hell of it, I returned their "free" item at a cost ($6.65), which I absorbed. The "free" gift was a cheap "throw" of very poor quality, which I would not have in my apartment. Maybe they will give it to a charitable organization, which is what I should have done.

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Fingerhut constant calling

This company constantly calls my home number looking for a person I have told each operator who does not live here. I wouldn't mind problem is the phone calls are always between 6am-9am and I work shift work. y phone number is on the "do not call list" a whole lot of good that does. There excuse why they always call is that my number is listed under an automatic dialer system. Well I really don't care whether it is manually or auto dialed take my number off your list. This morning they called at 8.13am woke me up as I just got home from work I waited through the automatic message system to finish to speak with a operator..."Urgh hullo is Jamal there" there is no Jamal here "click" she hung up on me. I call back and ask to speak to a supervisor because I am sick of the last 6 months every other day of this. Apparently I am being put through to a supervisor "click" hung up again...are you kidding me! I call back this time I am told it's the automatic dialer and a request will be put through to that department to have my number removed, didn't get any apology. Really is it? Is it really going to be removed? Because no Jamal lives here and my number is on the "do not calling list" 1 more call from them and I am pushing legal action. I should not have to change my phone number or account because of 1 company that are too lazy or "don't care" attitude to remove my number btw I am not turning off my phone I have kids, and why should I have to.

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Fingerhut charging monies w/out my approval

I began purchasing Fingerhut products when Holsted Jewelers asked if I wanted to choose a piece of jewelry; that it would appear on my Fingerhut bill. Thinking that it was approximately $29, hesitantly I accepted, even though I do not have lots of money, and hardly wear jewelry. I am a student who is busy studying, and on the go the majority of time. I am not working, but live on a limited income. I do like many of Fingerhut products, but unable to purchase everything I see on their catalogs due to lack of monies. I have a limited budget. I have tried to call Holsted Jewelers many times; each time their recorder states that the phones are not working. I have also called Fingerhut and not allowed to speak to management/supervisor. Yet, they continue to add the cost of jewelry without my knowledge/approval. This tells me that my bill will continue to grow, even though I pay my monthly bill. Today, again I was refused to speak to a supervisor at Fingerhut. Also, I was told that jewelry was sent to me, and $50+ added to my bill. This not only takes me away from my studies, i.e. going to the post office everytime they send the jewelry; this is absurd. I informed the Fingerhut Customer Service Agent that the phone number they give customers is no good; also, that I will be submitting a complaint to our Attorney General for the State of California, in Sacramento. I began purchasing Fingerhut products when Holsted Jewelers asked if I wanted to choose a piece of jewelry; that it would appear on my Fingerhut bill. Thinking that it was approximately $29, hesitantly I accepted, even though I do not have lots of money, and hardly wear jewelry. I am a student who is busy studying, and on the go the majority of time. I am not working, but live on a limited income. I do like many of Fingerhut products, but unable to purchase everything I see on their catalogs due to lack of monies. I have a limited budget. I have tried to call Holsted Jewelers many times; each time their recorder states that the phones are not working. I have also called Fingerhut and not allowed to speak to management/supervisor. Yet, they continue to add the cost of jewelry without my knowledge/approval. This tells me that my bill will continue to grow, even though I pay my monthly bill. Today, again I was refused to speak to a supervisor at Fingerhut. Also, I was told that jewelry was sent to me, and $50+ added to my bill. This not only takes me away from my studies, i.e. going to the post office everytime they send the jewelry; this is absurd. I informed the Fingerhut Customer Service Agent that the phone number they give customers is no good; also, that I will be submitting a complaint to our Attorney General for the State of California, in Sacramento. I just wonder how they are charging people, possibly stating that they sent the jewelry, while the customer never knew anything – more so Fingerhut entering/adding to our bill without approval. (I could not attach 2 copies for proof; only accepts proof photos.)

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john
none, US
Mar 26, 2011 1:25 pm EDT
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4, 000 comments Stealth? I bet you even in my poorest momment I have more money than you (lol).
.
cut and past link: http://www.piggybankblog.com/2008/03/25/stealth/
.
My name is John Wright AND I AM FIGHTING BACK!
.
John Wright
piggybankblog.com

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9:24 pm EST
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Fingerhut credit scam

Credit scam
I called to sign up for the restart credit program. They informed me, and I asked several times to verify, that my new line of credit through this program was $170.00. I then placed an order for a 139.99 item, the total after taxes and shipping came to $185.49. They told me my payment would be $81.52, which included the required $30.00 downpayment plus taxes and shipping. They then informed me that the item was over my credit limit.
Funny, if you do the math, it is way under the credit limit.
$185.49
- $ 81.52
_
$103.97
Now they tell my the total cannot be over the $170.00 no matter how much I put as a down payment, because of the program. That is illegal and disceptive. I asked again... What is my line of credit? They told me $170.00. This falls under the usery laws as a fraud. They insist on this line and say it is not. My line of credit is not $170.00 with fingerhut because when the balance in well under, it is still not accepted.

Do not sign up for the restart credit program!

Walker

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12:47 pm EST

Fingerhut this company offered me a pre-approved credit line and when I placed an order they did not ship

This has to be the sorriest Company out there in its dealings. I was sent a pre approved credit amount and placed an order by mail. They have not sent my order that was a fourth of my credit approval amount.The website has to be the worst of all. I type in my account number given to me on there catalog and the catalog number . The website said they did not have a record of me. What a Crummy Company! I do not know how they continue in business. The order I placed was for NH 381 an Ab Glider. It was advertised at $16.99 per month with a rubber mat for an extra $3.00 per month.

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6:34 pm EST

Fingerhut sold me damaged wedding set

The day after christmas i recieved my anniversary wedding set from fingerhut. within 24 hours two stones had fallen out. i called customer service and they said they were sending out a label to mail it back for credit or an exchange. now remember this was like the 28th of december. im still waiting for the label. i even called customer service back and they didnt know anything about the first phone call, but said they would resend the label. still dont have it and while im waiting another stone fell out of the ring. fingerhut has the worst customer service i have ever seen in my life. most of them can barely speak english. and the rest cannot seem to place the order. by the time i get a label it wont even be diamonds anymore it will probably have turned back into coal. for real this place sux bigtime.

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Allan22
Dallas, US
Jan 27, 2011 7:13 pm EST

really? a wedding ring from fingerhut?

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2:16 pm EST

Fingerhut false advertising

FingerHut was helping those who were poor to purchase items with monthly payments. I ordered from a magazine and threw it away after I made the order. The order in the magazine advertized that is you bought two products together You would receive a discount. I looked my account and no

order was processed. They had told me it would be delivered Dec 10th.

I called then about my order and they would not give me any discount. I told them, I wasn't the one that made the mistake, I tried two more times

and asked for a supervior. All three said that their was no such deal and I did not know the magazine number. I told them it was the catalog sent to maryland in Dec. I told them what the add said and they acted like they

had no information or catalog. That is bad business.

They found the items but not the discounts. I am unhappy the way they did

not try to help me and the $35 dollar shipping charge.

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12:51 pm EST

Fingerhut bad business

I was a loyal customer of Fingerhut fir many years...until one Christmas they sent me a defective item (it was a toy for my son) I called and told them about it but they did not feel they were responsible and refused to replace the item. Mind you...I didn't ask for a refund I wanted them to replace the item but they would not!

But yet they continued to bill me every month. I stopped doing business with them and asked that they discontinue sending me the catalogs. Well they continue to send them for three more years.

I called numerous times regarding this and they claimed it takes a while before the catalogs stop. I suspect they hoped that I would change my mind but I did not. Customer service was not accommodating at all...in fact they were very rude.

I have vowed to never do business with them again neither will I recommend them to anyone!

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Don'tBeAMoron
Tyler, US
Jan 07, 2011 2:27 pm EST
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What was the defect, what was the toy?

Fingerhut Customer Reviews Overview

FingerHut is an online retailer that offers a wide range of products, including clothing, electronics, home goods, and more. The company has received generally positive reviews from customers, with many praising its selection of products, competitive prices, and convenient payment options.

One of the most commonly cited positive aspects of FingerHut is its credit program, which allows customers to make purchases and pay them off over time. Many customers appreciate this option, as it allows them to buy items they might not be able to afford upfront. Additionally, FingerHut's credit program can help customers build or improve their credit scores.

Customers also appreciate the variety of products available on FingerHut's website. The company offers a wide range of items, from clothing and accessories to electronics and home goods. Many customers find that they can find everything they need in one place, which saves them time and hassle.

Another positive aspect of FingerHut is its competitive pricing. Many customers report that they are able to find items on FingerHut's website for lower prices than they would pay at other retailers. Additionally, the company frequently offers sales and discounts, which can help customers save even more money.

Overall, customers seem to be very satisfied with their experiences shopping on FingerHut's website. While there are some negative reviews, the majority of customers report positive experiences with the company. If you're looking for a convenient and affordable way to shop online, FingerHut is definitely worth considering.
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