Complaint Rating:

Company information:
Katy, Texas
United States

Don't even know where to begin with all the lies I have been told over the past 3 weeks. I purchased a new Studio computer and Laser printer in June, then waited to receive a statement. I told the sales person I had purchase a computer several years ago but that I had sold my home and moved to another state. All the address and billing information were given to her at the time, and I was told I would receive a statement in 30-45 days.

I kept calling the only number I had and never being able to get a person on the line. Even entering my SS# did not help me to get account information because I did not have a current account number.

Finally in September a real person called me and agreed to send me a statement and said they were sorry, but this happens all the time. I was assured that as soon as my account was current any charges they had made to the account would be removed as it was their fault I could not access my account. They had put a "LOCK" on it so I could not pay anything on the account.

Now I am current and the story has changed. It is not Dell's fault but mine and they are not going to remove the additional charges they made and sorry but the promotion I bought the computer under no longer exist and I have to pay the interest rate they decided since my account went deliquent.

I firmly believe Dell does this deliberately to charge interest to customers so they do not get to pay their computer off during the promotion. This is the last time I will ever purchase a computer or any other product from Dell. I will also never recommend them to anyone in the future.