Complaint Rating:

I was in JACK IN THE BOX in Coeur'd Alene Idaho 8 am although the place had recently been remodeled it was filthy the kind of filth consistent with laziness and neglect. Dried food splatters on the tables, black side walk coated with grease floor mat caked with food, even a used cloth hankercheif on the drink station. I got cold fries which in itself wasn't a big deal, but when I told the employee she put her hand on top of a huge pile of fries under a heatlamp, determined they were indeed cold and ordered more which was dumped on top of the cold ones. I asked for the manager's name, one employee didn't know what it was the second employee knew her name but when asked when she would be in, said "thats a good question" I called later was put off called again the manager was at the bank, I left my number for her to call back several hours passed with no return call so called back once and finally talked to her. When I told that it was first time that I never saw this type of filth at her restaurant before. She exclaimed "that the last manager was fired because of the sh** that he let happen". I asked for the number of her area manager she said "he's right here do you want to talk to him" as she was handing him the phone I heard her say "Do you want to talk to this du***ss". The conversation with guy went nowhere when he suggested that I did'nt know what I was talking about I apparently don't know the difference between busy dirt and lazy dirt. He told me that I shouldn't assume that the mess I saw was due to laziness which it obviously was at 8 am with no other customers but me and two other guests and the fact that the dried food was left over from the night before.

Later I sent e-mail to cooperation headquarters telling them that I had digital phone images of the filth that might get a lot of attention if I were to upload to the internet. This was quickly responded to with a threatening phone call from an apparent company lawyer who promptly PUT ME ON NOTICE he told me that he was going to contact the restaurant manager and the restaurant security manager to stop me if I show up with a camera again. I asked "They have a security manager but not a Clean the restaurant manager"? This only made him mad and he said "I've put you on notice and I'll leave it at that". the company seemed more interested in the video than correcting the problem.