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Files Express Complaints & Reviews - Exchange Rate Rip-Off

Files Express Contacts & Informations

Files Express

Posted:    Wyndham Clampett

Exchange Rate Rip-Off

Complaint Rating:  65 % with 54 votes
Contact information:
Files Express
United Kingdom
files-express.com
I signed up to Files Express attracted by their special offer of $28.66 (US dollars) but when I received my confirmation email this had turned into £26.88 (GBP). I had expected this to be about £16.50 at today's exchange rates.

This is a rip-off!

Not only that, they had added several other items taking the charge to over £57. I have bought many things on the internet and am used to keeping an eye out for these sorts of unwanted additional charges and these were not spotted - which means they must have been displayed in such a way that they couldn't easily be seen.

I was able to find a telephone number to call to complain and they cancelled the charge, except that they kept back £7.50 which they claimed was for processing charges (or something). This is also a rip-off!

I have contacted the UK Consumer Credit agency and the matter has been reported to Trading Standards.
Comments United Kingdom Online Scams
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More Files Express complaints
Files Express - Scam


Comments

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 26th of Sep, 2009 by   Dave1000 +3 Votes
Yes, Files-NetExpress.com (aka Files Express) is a scam! They state they have a "Private Download Directory, " from where you can download the program/file you're looking for. Of course, they say they have the exact file you're looking for. Well, both statements are false! They don't!

After you join for $26.88 you have to download and install a P2P (Peer to Peer program) and that's all it is; it's not like Rapidshare (files stored online) and it's not even a good P2P program. It's, very slow, and of course the file that you're looking for, the one on the sign up page they say they have, they don't have. It's nothing but a scam... stay away from it. They even connect you to a different login page from the Files-NetExpress.com site. The Files-NetExpress.com site is only used to make it look like they have an online storage site like RapidShare.. which they don't have.

Luckily, my bank issues an online virtual credit card good for only one transaction (which evaporates after use), for the amount I make it out to be. So, I created a virtual credit card for the amount on $27 so the scam site couldn't keep charging me.


How do I help protect myself from websites and credit card purchases from charging me over and over again? See next paragraph.

I use Bank of America. You have to go into a branch and sign up for "Shop Safe" a free virtual credit card service that you use online. Also, don't forget to get the "SafePass" free service also, which makes it so that to access your online banking site requires an additional code besides your password to log onto your account. Safepass will either send you a credit card looking device that uses a mathematical algorithm to create a different number each time you log on to your online account or they can text you the pass code to you personal cell phone. Works great!

Hope this helps protect some of you from this scam!
 30th of Oct, 2009 by   benT2 +2 Votes
I have found these comments invaluable.
I too am a very wary and tech-savvy user (CCNA).

Glad I checked for comments about these people.

My current status with them (their spelling) is
"Account Type: Not payed".

Can't spell, can rip.
 31st of Oct, 2009 by   ClaudioP +1 Votes
Again, I should have check the comments about File-Express beforehand.

I signed up to the interesting offer of 26.88USD. Minutes after I received an email confirming a charge of 102.6USD on my credit card!

Nowhere, absolutely nowhere I was told about the additional charges. I called the support number provided in the email immediately and curiously, the first option on the robot is to get a refund! Not surprisingly. I called by Credit Card company to cancel my card and send me a new one. The transaction is not billed as of yet, only the funds are 'freezed' for the moment. I will have to wait the transaction to be close before contesting the charges. I keep screenshots of the offer which says 26.88USD up the ultimate payment confirmation.

I bought a lot of things and services on the Internet. I will be much more caution next time. The more people sharing their experience about this scam, the better.

Claude
 31st of Oct, 2009 by   Nadinne +1 Votes
I was just ready to sign up and thought I had better look around to see what people's experiences might be with this site since I've never dealt with them and I'm SO glad I did.

Thanks to you guys for sharing your bad experiences there, I'm leaving the site never to return.
 6th of Nov, 2009 by   Nitl +1 Votes
Thank You so much for the review. I was about to sign up when I found this. I think I escaped from an online scam.
 7th of Nov, 2009 by   Hamtek +1 Votes
the site struck me as fishy... too good to be true ... that little voice that I should listen to said check them out before sending money... I'm glad I did and thank you for your scam watch !!!
 6th of Dec, 2009 by   Peter001 +1 Votes
Thanks for your comments. Shame I didn't read this before I signed up. Right now it says that I have not paid even though I have gone through the whole sign up process. I have sent a support ticket but I don't fancy my chances. I think the way they get the additional charges is by the 0.11 cent fast download and privacy protection box's. I have unticked them so I should only get charged the normal amount, I hope. I'm normally pretty good with shopping on the web I'm an IT engineer but I fell for this one and now feel very stupid. The only thing is they may have bitten off more then they can chew with me. I have family who work for a little known international policing agency who concentrate on white collar crime. Oh dear, for there sake I hope there reading this and I better get my refund :)
 17th of Dec, 2009 by   JessiRain -1 Votes
What a surprise...I've been dealing with this company for about a few months already and what I read here dazzled me a lot...I remember having some problems with the software right after purchasing it, but the issue was fixed as soon as I contacted their support center and since than I don't have problems, the software works properly and I truly believe that I'm not the only one who don't complain about it. Is there anyone with positive reviews???
 19th of Dec, 2009 by   RoboChrist +1 Votes
I was going to sign up for the three day deal, I think it was $0.26 a day. When the payment page came up the amount being charged to my card was going to be 411.95 HRK. That turns out to be Croatian currency!...I was going to be dinged about $82 US. I didn't complete the final transaction but now they have my email and possibly credit card info.
 30th of Dec, 2009 by   jimdrane +1 Votes
Dont go near them is my advice. I thought I was signing up for a 2 day deal and got charhed $120 Austarlian. when I tried to ring their Australian support no it was disconnected
 7th of Jan, 2010 by   eiwlhunter +1 Votes
Same shit here!! WTF?! I just paid 26.65 dollars for a premium account, and it came out a 4times amount!?!
06/01/2010 14:14 RBSYS1887626562 SB
AGREB HR
$115.43


--------------------here are what they replied----------------------
Dear customer,
1. You paid for Lifetime Full & Unlimited Access for $26.65.
You also bought:
1) Blazing Fast Downloads for 0, 11 cents per day (39$ for year) - you will get Free Updates & New releases all files which we will add in our system.
2) Stay protected, download all you want everywhere and forget about any possible pretentions for downloading prohibited content! Get 66% off of PrivacyRescue.com access for $39.95! These options were marked on payment page. Please let us know if you need further assistance.

"You must make sure that you have selected the desired membership plan before submitting your credit card details".
This wrote in our Terms and Conditions, with which you agreed before payment:
http://filez-express.com/terms.php

2. We apologize for any difficulties you may be experiencing with the program you obtained through your membership. Please be aware that your membership includes a program 360share, the greatest file downloading software which is compatible with Windows and Mac. It enables the sharing, searching, and downloading of MP3 files. 360share also lets users share and search for all types of computer files, including AUDIO, VIDEO, DOCUMENTS, IMAGES, and PROGRAMS. You may use the search option that best matches your desired search. You can find The 360share link and User Guide in your member area.

Best regards, Administration
 7th of Jan, 2010 by   eiwlhunter +1 Votes
Plus, all the links the sites providing are DEAD or directing to free downloads of other sites.
I had reported to my bank. Banks said I will need to call them again once the money is authorised and debited (the transaction is not authorised yet). They will do the investigation and possibly have a refund.
 10th of Jan, 2010 by   strami10 +1 Votes
Entirely agree.
I was offered $1.99 for a three day trial (too good to be true). This turned out to be $26.85 but $84.14 is in the process of being charged to my credit card. Am in the process of disputing this with my bank and putting a stop on the authorisation.

And when you get to the pointy end, there is no help or support. And the bitter part is that the ebooks I thought I had purchased just arent listed by the 360share software. The nearest it decided to offer to me was material that is inapproppriate and distasteful - together with with two surprise nasties. My security software stopped these.
 13th of Jan, 2010 by   umesh2909 +1 Votes
hi,

i recently tried to search for a file and this FRAUD site has shown that the file as available. i was tempted to make the payment using my card. later i found this is a big cheater.
FRAUD No. 1. they charged more than what they disaplyed on the payment page.
2. the file what i searched for was a junk. they showed as 5000 people are currently downloading. even if you search with 'aaaabbbbb xxx yy', you will see the result as aaaabbbbb_xxx_yy.zip is available and 4500 people are downloading.

files-express IS A BIG FRAUD, CHEATERS, STAY AWAY.
 23rd of Jan, 2010 by   John2006 +1 Votes
I wish I have researched them before I made payment. What supposed to cost me $0.69 for 3 days turned out to be $80.62.
Was looking for display driver for my laptop ... and they assured that they have it .. but I just have to pay the 3 day trial. Now the transaction is pending - bank said it has to go through before they can start dispute.
STAY AWAY From This GANG OF SCAMMERS. Below is a list of associated with them sites - Hope search engines pick up on this comment when new victims will research them in the future.

http://privacyrescue.com SCAM
http://myfiles-member-area.com SCAM
web-support-center.com SCAM
http://filesfreedom.com SCAM
 27th of Jan, 2010 by   eiwlhunter +1 Votes
Hey guys, this is the update. Sorry for the delay. In fact, I had got the money back after I made a serious warning:
#################################################################
Sender: User
Subject: Re[2]: Files Express Premium Membership registration code
Time: 07-01-2010 08:09


Dear customer,
1. You paid for Lifetime Full & Unlimited Access for $26.65.
You also bought:
1) Blazing Fast Downloads for 0, 11 cents per day (39$ for year) - you will get Free Updates & New releases all files which we will add in our system.
2) Stay protected, download all you want everywhere and forget about any possible pretentions for downloading prohibited content! Get 66% off of PrivacyRescue.com access for $39.95! These options were marked on payment page. Please let us know if you need further assistance.

"You must make sure that you have selected the desired membership plan before submitting your credit card details".
This wrote in our Terms and Conditions, with which you agreed before payment:
http://filez-express.com/terms.php

2. We apologize for any difficulties you may be experiencing with the program you obtained through your membership. Please be aware that your membership includes a program 360share, the greatest file downloading software which is compatible with Windows and Mac. It enables the sharing, searching, and downloading of MP3 files. 360share also lets users share and search for all types of computer files, including AUDIO, VIDEO, DOCUMENTS, IMAGES, and PROGRAMS. You may use the search option that best matches your desired search. You can find The 360share link and User Guide in your member area.

Best regards, Administration
Sender: User
Subject: Re[3]: Files Express Premium Membership registration code
Time: 07-01-2010 12:04


Your answer is not acceptable. I am not receiving any service from your site. The websites/URLs listed in your email are almost dead links.
You totally cheat!!
I will report to my Credit Card service to make a further investigation.
Such hidden costs are bringing you site into a very bad reputation!
Dodgy bastards!!

Sender: User
Subject: Re[4]: Files Express Premium Membership registration code
Time: 08-01-2010 07:46


Dear customer,
We apologize if this membership did not fulfill your expectations. Your request has been accepted. Your payment on Files Express Premium Membership has been refunded in full.
The refund will be credited back to your card within next 4-5 business days.
Please let us know if you need further assistance.

Best regards, Administration
 27th of Jan, 2010 by   zenDecision +1 Votes
Filez-express almost hooked me today. It had a copy of the only horror movie Humphrey Bogart made ready to be downloaded -- so it said; then it presented the payment deal of a 75%-off lifetime membership: $1.95!

Tempting, but thanks to your warnings, I resisted.

I'll keep looking.
 28th of Jan, 2010 by   JamieDov 0 Votes
Very interesting points of view, but not too convincing...I've been dowloading files from Files Express for couple of months already and know for sure they are not scammers though sometimes it seems like they are. First of all they have a support center for customers who have some problems and the statement that it's not working isn't correct - I contacted them not once and always got response even if it took some time. It was them who explained me a few helpful things, which happened to me for the period of my membership:
1. Sometimes while downloading files the speed isn't high enough and firstly it bothered me a lot, but they told me that if the file is rarely requested, it is located only on a few servers or even one, so the speed gets lower...anyway if the file is desirable I can wait...
2. The reason why some files couldn't be found is too simple to be true - they could be removed or renamed. In those particular cases they advise immediately contact support representatives to clarify the situation.
3. And by the way, guys, be careful enough chosing the appropriate membership package if you don't want to be overcharged...I used to have negative experience concerning this issue, so now whenever I purchase something on the internet I doublecheck everything I do there.
So my advice to those who are not aware of what to do is to contact people who can help. Good luck.
 29th of Jan, 2010 by   panpedro 0 Votes
Hi,

glad I found this site.

The web sites are :
www.myfiles-member-area.com/index.php
http://ineedfile.com/xxxxx (where xxxxx is any rubbish)

I entered the subsription/membership area and it offered 3 day trial, .66c and .11c for various functions.

Noticed tucked at side of subscription page a box offering PrivacyRescue.com access for $39.95 which I deactivated.

Next thing I know & without warning I'm getting charged 26.22 GBP.

That's the other devious point about this scam is they don't send an email detailing the charges immediately after starting the subscription.
Suppose it keeps people in the dark long enough to get the funds from their banks.

Left a some complaints with their support page at http://myfiles-member-area.com/support.php but not sure they'll get back to me.

Its 8am & I'm waiting for my banks customer services to wake up then I'll discuss this with them.

Keep you posted.

Thanks again,
Pete
 29th of Jan, 2010 by   panpedro 0 Votes
Hello,

It appears that the issue has been resolved and a refund may appear next week.

Here's the communications with http://myfiles-member-area.com/support.php which resulted in closure.

///////////////////////////////////////////////////////////

Support
Sender: User
Subject: Gross overhcarging
Time: 29-01-2010 07:38


Hello,

I have just discovered your website is grossly negligent in it's appropriation of funds from visitors bank accounts.

I originally signed up for 3 day trial at .66c per day

Sender: User
Subject: Gross overhcarging
Time: 29-01-2010 07:38

Hello,

I have just discovered your website is grossly negligent in it's appropriation of funds from visitors bank accounts.

I originally signed up for 3 day trial at .66c per day & additional charges of .11c per day.

I know you know this because of the many complaints on the internet about your company. I trusted you to only take out the trial fee when I entered into the agreement for trial use.

You have illegally taken 26.22 GBP from my account.

I will be contacting LLoyds bank if you do not make an immmediate refund.

Peter

Sender: Support
Subject: Re: Gross overhcarging
Time: 29-01-2010 11:05

Dear Peter,
Your request has been accepted. Your payment on Popular Files Membership has been refunded in full.
The refund will be credited back to your card within next 4-5 business days.

Best regards, Administration

The ticket is closed.
///////////////////////////////////////////////////////////

Note: The support page where you enter the issue has a habit of "losing" a large part the text entered which can make the message garbled. You have to go back into the issue and press the "Answer" button and re-type the issue text and it should save the complete text in a 2nd box.

I gained the knowledge and confidence from the other contributors in this thread to approach the site and recover the overcharge.

Thank you to all you who help others.

Pete

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