Complaint Rating:

Company information:
Files Express
United Kingdom
files-express.com

I signed up to Files Express attracted by their special offer of $28.66 (US dollars) but when I received my confirmation email this had turned into £26.88 (GBP). I had expected this to be about £16.50 at today's exchange rates.

This is a rip-off!

Not only that, they had added several other items taking the charge to over £57. I have bought many things on the internet and am used to keeping an eye out for these sorts of unwanted additional charges and these were not spotted - which means they must have been displayed in such a way that they couldn't easily be seen.

I was able to find a telephone number to call to complain and they cancelled the charge, except that they kept back £7.50 which they claimed was for processing charges (or something). This is also a rip-off!

I have contacted the UK Consumer Credit agency and the matter has been reported to Trading Standards.