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Fifth Third Bank / 53.com
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Fifth Third Bank / 53.com
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2.1 400 Reviews

Fifth Third Bank / 53.com Complaints Summary

106 Resolved
293 Unresolved
Our verdict: When using services from Fifth Third Bank / 53.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fifth Third Bank / 53.com reviews & complaints 400

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J
5:03 pm EDT

Fifth Third Bank / 53.com fifth third bank as an employer

If you think being a customer of Fifth Third bank is treacherous, you should should try working for them.

1) They frequently "forget" to pay you your shift differential. You have to argue to get it, and they will fix it on their own time, a couple months after you point out that it is missing.

2) They sometimes forget to pay you your overtime, and like the shift differential they forget to pay you, it will be adjusted months later.

3) Always get offers of salary increases in writing. You will find out why after you don't see it on your paycheck for a few months, and after mentioning this for a dozen times or so, the person who told you about the pay increase 3 different times, forgot they told you and will claim the conversation about your pay increase ever happened.

4) An overwhelming majority of the staff in certain departments are females and for some odd reason the handful of men who work there are quickly promoted to management, leaving women with far more accomplished backgrounds behind. If you are a woman at Fifth Third Bank, forget your advanced degrees, previous management experience, and directly related banking experience. They are not relevant at Fifth Third Bank.

5) The HR department doesn't even respond to many employment inquiries. I have heard of people applying several times to get an entry level job, even with years of related experience. They will reject your application for such tiny things as not holding your last job for more than 1 year. It doesn't matter how qualified you are or what wonderful talent you'd bring to the office. Sometimes they will contact you months after you originally applied. Amazingly, you'd think such tight application process would improve the quality of people allowed into the doors, but no, this is not the case. I see many employees with bad English and limited logic.

6) They have bonus incentives that are so hard to get, hardly anyone qualifies to get them. Employees make jokes about them. To qualify for them, you must pass a series of somewhat subjective criteria.

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rocksanchez1
Royal Oak, US
Aug 06, 2010 10:12 pm EDT

I love working there. Hours are great, over time is always an option, tons of vacation, great pay, bonuses are great and easy to get if you are GOOD at your job. Most of this complaint seems to be sour grapes as far as hiring.

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Crymeariver00
Cleveland, US
Apr 29, 2010 10:11 pm EDT

Bogus! There is more to this story that is not being said obviously...cry me a river

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Jon
Indianapolis, US
Jan 03, 2009 12:49 pm EST

The lack of logical thinking by both the teller and her manager was obvious. My friend lost her ID and asked me to help her cash a check from her student loan. I currently have 3X the amount of the check to be cashed in my checking account. I have been banking with 5/3 for 8 years. The teller refused to cash her check to us because she had no picture ID to confirm she was who the check said she was. The various other IDs she had available (w/o picture) and the word of this loyal customer of 8 years, with enough $ in his checking account to cover the third party chac weren't enough to help us out. Basically, for the idiotic staff that practice "no logical thinking" my word wasn't good enough to vouch to identify my friend. Why does anyone banking with them for more than 8 years and enouigh $ in their checking account would want to defraud them by depositing in their account a third party check from a "ghost" individual. Again, these people shoewed no compassion for the extrenuous circumstances or motivation to help a loyal customer. I'm closing all accounts in the next few days and move to another bank that provides intelligent employees to interct with customers. I have no time to deal with idiots, making me waste my time and who can't thgink outside the box making customer to feel being treated like delinquents!.

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J
12:56 pm EDT

Fifth Third Bank / 53.com credit card ripoff

Fifth Third bank promoted their credit card to me with a 0% APR for one year. Then they charged me a $35 over limit fee at the end of a month when the acct was under the limit, but the fee put it over the limit incurring another $35 fee they post at the end of the month and they did this three months in a row putting me over the limit with their fee and then charging another fee each month. Then they started charging me finance charges 6 months before the 0% APR expires. When I asked why they said they could not answer that question so I asked to spoeak to a supervisor and the customer service agent refused to put a supervisor on and hung up on me. A 0% APR deal has now cost me $155 because I was over limit on just one day because of my own charges. Customer service sucks but the execs responsible fo these kind of policies are nothing but white collar crooks and belong in jail.

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11:17 pm EDT

Fifth Third Bank / 53.com predatory charges!

My gripe is that on the 04-04-08 my wife and I had the sum of $392 in our checking account, last weekend we done things and went places the same as any Kentucky resident would do, well on Sunday night we were left with a balance of $165 in our account and I was the lucky bidder on eBay to the amount of $131. Being straight up I paid the amount owed realizing that we'd have $35 left in the account and with payday being on Wednesday this seemed ok. Well to my shock and horror and an ear bashing from the wife she'd checked the account on Monday morning and our Vonage bill had come out also leaving us with the grand total of $4 in the account. Meanwhile our KY Utilities bill was due also and this is where the nightmare begins. As there were insufficient sums in the account it was not paid and we were charged $33. I can live with that yet the Fifth Third Bank has charged us overdraft fees on an additional 11 items with charges totaling $396!

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Disgruntled Daniel
, US
Sep 12, 2017 8:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Whereas you ought to have been more careful regarding automatic bill-payment withdrawals, I sympathize with your having been charged multiple (lumped) fees for what ought to have been regarded as a single overdraft event. My complaint is similar, but related, in that Fifth Third Bank charges very high interest, relative to prime, to credit card customers (13.99 / 24.99% to me currently), uses customers' deposited funds at no cost to them, then charges multiple service fees within debit card accounts: $11.00 Monthly Service Charge; $3.95 World Debit Monthly Fee. And whereas the monthly service charge is waived if conditions are met ($500 per month in direct deposits, for example), I still doubt the equity between fees and cost of service, virtually all of which is done electronically. Or have electrons just become that expensive? Here's the (very rough) math: If I have on deposit, on average, $1, 000 (not a lot of money these days), and Fifth Third charges the lower credit card interest rate (13.99%; up from 12.99% a year ago), they make well over $1, 500.00 per year on my money, while charging me almost $50 per year just to use the debit card, not to mention the nearly $1, 500.00 or so per year they're charging me on credit card balance. Add to that the transaction fees they charge merchants (4% on $20, 000 of transactions = $800; that's $3, 800.00 per year for one customer's two stinkin' cards! I plan to pay off my 5/3 credit card asap; shop for a better provider and quit using credit / debit cards whenever possible. I'm fed up with feeling like this bank has me by the short hairs.

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mark chud
Fremont, US
May 07, 2008 4:12 pm EDT

This happened to me also, Although I had much more in my account when I deposited $4, 000.00 in my account on Monday Morning. 5-05-08. The deposit is held until the next morning. meanwhile I had about 2, 300.00 in incoming debits all in varing amounts. The bank "Batched them all and now I was overdrawn. They charged me 264.00 in fees and did not even touch my overdraft protection. Some of the debits could have cleared, but they just lumped them all together and screwed me. Well, I am pulling my personal accounts, my IRA, my business accounts, and whatever else I have with them.

Bye bye Fifth Third.

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10:19 am EDT

Fifth Third Bank / 53.com tax deposit missing

For three months I have been asking 53 to provide the IRS with an advice of credit to track my tax deposit for my employee witholding. My branch has assured me that the matter has been settled twice, only to have the IRS contact me again stating the matter is not settled due the failure of fifth third to provide an advice of credit.

Either 53 can't or won't provide this information as requested which leave me with the desicion of whether to find a new bank.

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Patricia
Galien, US
May 10, 2009 8:37 pm EDT

We live in Galien Michigan and refinance our home to have a new home put on our property that we have resided on for 25 years. Come to find out a year after we have lived in our new home fifth third forclosed on our home and sold it in a sherriff auction with them rebuying the home w/o even letting us know. We cash our payroll checks there every week and visiting the same branch for the last 52 weeks we never were told that there was anything wrong with our mortage. Now it's been almost a year and we have called the bank everyday twice a day location after location and no one gives us advice on how to keep our home. We find this a little odd as we never were given notice no letters nothing the only notice we did get is that in the local paper on a sunday morning that our house was in a sheriff auction for monday. We have tried so many times to ask them for copies of our statements and they wont give them to us. We thought maybe the payments were being place accidently in another account with the same name but nothing. I have two children and am married but my grandmother raised my mother on this property I was raised here and not all I wanted was to raise my children here and we didn't even get a Hey Mrs. Beadle there's a problem with you mortage. I have been members else where and if you were a couple days late on a payment they would tell you. I asked them the phone number that they had for us and it was a number that had never been ours which was a typo for them as we have had the same phone number for years. Something fishy is happening and you would think when we are telling them we will pay the mortage and they say no somethings gotta give. Maybe since we refinance we only owed 20K on the house they will beable to make some money back. Why else would they re buy the home at the auction. Fifth Third Bank is Unruly and has many faults but I would have never thought they would go this far. Maybe the President of the company should think if this was his daughter in our shoes. Maybe will just take the house from her without giving her any answers
Galien, Michigan

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8:33 am EDT

Fifth Third Bank / 53.com steals money with their overdraft!

Even though I deposited $250 at 7:30 in the morning - this bank decided not to actually deposit the money until that evening, and also decided to put through any charges for that day and then charge me overdraft charges for them, EVEN THOUGH THEY HAD THE FUNDS IN THEIR BUILDING AT 7:30 A.M. I have contacted them and told them to close my account IMMEDIATELY as they charged me $124 in overdraft charges for ONE DAY. They are a scam and a rip off! I can't afford to work to pay them to sit on their ###! If they do not close my account immediately I will be seeking an attorney to sue them. WORSE BANK IN THE WORLD!

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charles jones
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Aug 23, 2008 7:58 am EDT

Please let me know if you found an attorney. I have a similar compaint against 53 and how they handle their overdrafts. I was charged 269.00 in over draft fees because of the way they pay their charges I was charged for 7 overdrafts when I should have only been charged for one. Because they pay the largest amounts first then the smallest amounts last. Which can cause you to get charge more in over draft fees. They say they do this to help their customer but they do this because 9/10 times this will benefit them in fees. Again I would have only had to pay one over draft fee instead of 7 if they would have processed the payments in the order they came in.

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L
6:02 am EST

Fifth Third Bank / 53.com deceptive business practices

I refinanced my home and took out a 2nd mortgage of $21,100 in May of 2007 to pay to have a new well dug and a mold problem fixed. I thought I was getting just a 15 year loan on the 2nd mortgage, but found out yesterday during a solicitation call from Countrywide that a 15/30 loan, which is what I was told I have, means that at the end of the 15 years I will owe a balloon payment of about $17,000! When I went back and looked very closely at the monumental stack of paperwork I had been presented with and rushed through signing, I saw that this is exactly what the case was. This was never explained to me by my loan officer. I would never have agreed to a balloon payment loan. I don't believe in them. I think they're just putting off the inevitable and are for people who just live for today without thinking down the road about the future. I am so disgusted. I was told my only option was to pay more toward principal each month to pay it down quicker. READ YOUR AMMORTIZATION SCHEDULES VERY CLOSELY. LOOK AT THE LAST PRINCIPAL FIGURE!

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fifth Third Bank / 53.com terrible customer service!

As an excellent Fifth Third customer, with no late payments, excellent credit history and score, I'm now faced with some of the scenarios that I read about here. My payments are due the 5th of each month. I make (send) my payment in on the 19th of the previous month. I sent a payment on Jan 19th for my Feb 5th bill.

On Feb 4th, my online checking showed it had never cleared and I called Fifth Third. Their customer rep, though sympathetic, said it was lost in the mail and to stop payment of that payment and send another as I had a 10 day grace period. I suggested stopping the payment and I'd do an electronic check with him over the phone. His reply was that I could not do so until the payment was actually late. So I stopped the check, was charged $29 by my bank to do so and mailed another payment.

Checking my online account on Feb 12 (two days before my grace period was up) I saw my second attempt at payment had not been posted to my account. Again I call and was told to wait another day as they had not received it but the first payment did arrive on the 4th after my first call (what a coincidence) but of course they couldn't post it as it was stopped by my bank. I wait till today, called Fifth Turd and still they have not received it and of course use the excuse of the postal service. I asked for a supervisor (an unsympathetic and unfeeling person) who again blames the postal service and says if it does not arrive until after the 14th that I will be assessed a late fee.

From here on out I will be sending the checks with a receiver confirmation and catch them at their little game but in the meantime I'm at their mercy and being held hostage. I'll keep you all posted and any comments will be appreciated.

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Marcey11587
Allendale, US
May 26, 2008 6:16 pm EDT

You should try and get another loan ASAP. 5th 3rd is really dishonest with their customers and your home is your dream. Right now I am having to hire an attorney because of their lack of communication and theie poor follow up. I can not trust anything they say.
5th 3rd can ruin your credit score. If your credit score is ruined you are stuck with their home loan. Then they can say you are late with your home loan payments and include extra fees and you are screwed. Next they will have your home sold right from your you. I would get out from their "wings" so you do not have to be at their mercy. Once your credit score is poor they know they have you where they want you.
Best of luck, Marcey

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J
12:00 am EST

Fifth Third Bank / 53.com Failed to cancel credit card and accumulated fees!

Created Credit Card Error then Failed to robustly close/cancel credit card - then abuse starts In Oct-2007 Fifth Third bank failed to mail billing payment invoices on a credit card I had just opened. This resulted in late fees. I went to the local branch and the Fifth Third representative canceled the account for me, but the main office failed to execute and complete the closure. Over the next 4 months charges and late fees continued even though the account was canceled.

Fifth Third turned the account over to their internal collections and the calls began. The collections representative refused to hear that their office had created the problem and was working to correct it however the main office failed to close the account and began a run of abuse.

02Feb2008 - three phones calls progressively more abusive. I went to the local 5/3 branch and worked with the representative to get the account resolved one more time - which he did professionally and politely. 4 hours later the 5/3 collections called again and began yelling and cursing me as I attempted to politely explain that their branch office was resolving the issue.

5/3rd collections: [protected] 5/3 collections rep John 04feb08 1155am - he refuses to give his extension number so I can call him back. He also refuses to call the main office or any other 5/3rd representative to check on the problem. He refuses to hear the results of their own branches review of the issue. He is apparently not the person that called Saturday. He did confess, on the phone that they use yelling and cursing and do not apologize for it.

5/3rd main office customer service: Diane ext 65414 at 1147am 04feb08. Gave me the number of the 5/3rd collections. She also refused to assist in resolving the issue. Similarly, would not apologize for the abusive treatment and reported that this is accepted policy of the bank – however 5/3 knowingly partitions the two offices (collections and banking) for efficiency.

Meanwhile the collections continue to call my wife, who has medical problems, and progress the abusive calls.

An email was sent from the customer rep at the local branch, who is attempting to correct the issue, this is ignored by the rest of 5/3 management and collections even though their banking records (Which the rep gave a copy to me) clearly show they have an account error.

Such abuse and unprofessional behavior as never experienced before. And that 5/3 reps and management actually feel that this is appropriate behavior. Furthermore, they refused to help or acknowledge that their system has an error even though their own branch rep demonstrated it clearly. He had to work through their convoluted system by himself. If there were not that ONE person in all of 5/3 who listened, I would be in dire straights.

My lawyer, acknowledging that 5/3 is an unprofessional company, recommended that I move my accounts to another bank to avoid retribution. They are that bad as to try to further abuse me for proving them wrong.

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december79
fremont, US
Feb 24, 2011 12:48 am EST

There is no way any collections rep at 5/3 bank would yell and curse at you, thier calls are recorded and montiored by supervisors and the supervisors work right with them. Besides you would get statements and letters, then auto dialer calls YOU WOULD KNOW IF YOU WERE PAST DUE before any collections rep would call you. Stop making excuces for debt you have not paid.

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12:00 am EST

Fifth Third Bank / 53.com bogus fees added to mortgage payoff!

As a REALTOR, I was asked to help a client work out a short sale on her home, after she lost her job. The 1st mortgage was thru 5/3 and the 2nd was thru PNC. I spoke to 5/3 and they agreed to let me handle the account for her and began conferring with me. We aggressively marketed the property and received an offer in less than 3 months, in which 5/3 would be paid off including the fees, penalty and interest and the 2nd would get about half of their payoff. PNC agreed to this, since they had an ex-husband to go to collect the rest of their money from. We had everything in order and was waiting for the final payoff from 5/3. They managed to drag their feet for another 2 weeks until their was 1 day left until the closing. The prospective buyer had inspections done and had to have utilities turned on to do so. The day before the closing, an employee of 5/3 strategically emailed me the final payoff and it was over $7200.00 more than the payoff that had been given to both me and the 2nd mortgage co. ! Since they had refused to give me anything in writing the entire time I had the property listed, I had no recourse. They were already going to get COMPLETE PAYOFF PLUS ABOUT $4500.00 AND THAT WASNT ENOUGH. They claimed the excess fees were attorney fees, however, it is over a month later and they still have not served papers to the owner, nor is there any evidence that Foreclosure is in process. About a week ago,they told me to go ahead and continue to try to sell it because it wouldn't go into foreclosure for a while. I asked if it hadn't gone to foreclosure yet, what were the excess fees for. I talked to the manager of the loss mitigation dept, after much ado, and he said he would make sure someone didn't make a mistake. I have yet to hear from him.

THE END RESULT:

1.the house is sitting empty and un-winterized.
2.The seller is going to file bankruptcy.
3.The prospective buyer (single parent of 2) found out 3 days b4 Christmas that her and her 2 kids were NOT getting the house they had anticipated and are now out several hundred dollars. 4.Both the buyers agent and I wasted a lot of time and effort to find out that Fifth Thirds' staff are LIARS, THIEVES, and flat out CRIMINAL.

ALL REALTORS AND 5TH3RD MORTGAGE CUSTOMERS BEWARE: DON'T EXPECT THEM TO CARRY THRU WITH ANYTHING THEY SAY. GET IT IN WRITING AND THEN HOLD YOUR BREATH. FROM WHAT I'VE READ ON THIS SITE AND MANY OTHERS, THEY ARE GETTING AWAY WITH ROBBERY!

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robdis7
Columbus, US
Jul 13, 2011 2:45 am EDT

Still in 2011 things have not changed. I am 90 days into being in contract and still have not closed on the home, and 5/3 just wanted there 3rd extension. It seems like they don't do there job until a day or two before closing and come up with something they missed and need right now or something I have already given them and need it againg because they first time it was misplaced. This has been the most frustrating experience and I wouldn't ever recommend anyone to do business with them. If I didn't have so much time invested in it, I would tell them to stick it!

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sharmich
houston, US
Oct 05, 2009 5:03 pm EDT

Working for an agent who's buyer is using Fith Third for Mortgage...file has been in underwriting for "3 weeks"...will tell all REALTORS to stay away from this company.

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sharmalar
Dallas, US
Aug 17, 2009 3:25 pm EDT

This bank is screwing me on my auto loan. I am unable to talk to anyone. The operators send me in circles and ultimately I end up right where I left off...no where. They tell me three different things at any given moment. They will not give me a pay-off amount. They wont deposit my checks for weeks at a time. I found a fifth third bank in roswell, georgia and plan on visiting there in person. Maybe that will help but I doubt it.

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Ron
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Feb 15, 2008 5:57 pm EST

We're doing a short sale, or so I thought. It seemed to be going along in the disfunctional way we thought it would...but that was o.k. and expected. In the end, when we thought we had it all worked out, boom...it's time to make the sellers life a living hell. I'm not going to go into details but take my word for it they'll find a way to make it "not work". Having delt with them for a few weeks I find it hard to believe they can function at all. Want to complain about it? Hey, maybe go to someone in charge who can "really" make things happen? Good luck. You'll never get to that person. It will take you hours on the phone just trying to get some meaningful help. The people at the top don't want to hear from you. In fact, they so much "don't" want to hear your problems they don't even give their phone operators access to their office. The only way you're going to get to them is to parachute in!

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Pauline Traverse
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Jan 30, 2008 7:44 pm EST

I agree with your assessment of 5/3 professionalism and follow through. I had a mortgage with them and after falling behind in ayments due to medical leave from work- my home went into foreclosure. I wanted to work with them and they said - on a number of occasions when I called that they were reviewing my file. In the end they NEVER contacted me to set up a repay agreement or loan modification and ultimately I lost my home. Pass along to your prospective buyer that 5/3 is crap and not to EVER use them. They don't care about the family applying for the mortgage - all they want is to make the money even when it is not there.

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12:00 am EST

Fifth Third Bank / 53.com stealing money through overdraft fees!

I have a Fifth Third Student Checking account with them, and once I went only $7.70 over my current balance. Within an hour of discovering it, I had brought my account to $0.05 in the black. However, I checked my balance the next day and found that I was $32.95 in the red because of an overdraft charge! I anticipated that, so it didn't bother me too much at the time. However, my paycheck was deposited today and I found out that they had assessed me a total of $103 in overdraft charges. They took my whole paycheck and still left me $3 in overdraft. I called them and they say if I put the $3 in today that I won't be assessed any further fees. If they do assess me again, there will be a fresh complaint on here and a call to the Better Business Bureau.

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Brett Click
, US
Sep 23, 2021 2:18 am EDT

The Senior Vice President of Fifth Third Bank Is scum. He just sent me a threatening letter saying that if I didn’t pay my overdraft fee of $237.82 right now he was going to turn me over to a collection agency. Fifth Third Bank is a criminal institution. They are scum too. Yes I agree with the person who said in these hard times Fifth Third Bank should be helping people not robbing them. Fifth Third Bank is nothing but greedy parasites feeding off people who are struggling to keep their head above water. Fifth Third Bank is the reason my account is overdrawn.

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A. Jones
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May 31, 2008 5:41 am EDT

I have so many complaints about 5/3rd there is not enough room to get them all in. The most recent is, I had a $3.10 charge on my account which caused a $33 charge. Well I disputed the charge and got reimbursed by vendor. I talked with the manager of the bank and he said when it was actually put back in my account I would get the $33 back. Okay that was done on the 19th and it is now the 31rst. Not only that I actually took him at his word and added it into my balance, which I should not have because it caused my account to be overdrawn. I was expecting him to do what he said and put in our account. So by him not giving us back what was ours it cost me $198. When I called the 800 number to ask about it, she stated that "because the $3.10 did not cause our account to be overdrawn she did not know if I would even get the charge back" How does that make sense, if I never would of been charged incorectly for the $3.10 I would of never received the $33 charge. This bank is full of theives and when you catch them doing something wrong they will not live up to it. Do you know they actually told me it was against the law to tell me how a check I wrote to someone (who also banks at 5/3) was cashed? I was disputing it because it was post dated, the teller actually took the check, checked my account, seen I had a deposit posting to cover it and cashed it. However then they come back through and charged me $396 in overdraft fees for that check. If they cashed it knowing I did not have the money in my account at that moment because they seen the deposit how is it my fault? Of course they sent the check back because I did not have the money to cover the check and the $396 in fees. What can I do?

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Jaime
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May 23, 2008 7:25 am EDT

I have been dealing with issues with Fifth Third for months now, as so has my father. I have been with them for over 5 years now, and they treat you like crap. On the 20th I was overdraw by .36 cents and got charged $33.00 for it. Though in their rules and regulations is clearly states that you have 3 DAYS to pay them back without any more charges being done, on the 22nd I get charged another $24 DAILY OVERDRAFT FEE! The same just happened to my father last week. Of course, as him being a male, when he called to tell them that he has the print out of their rules on there, stating that you do have the three days before charges apply, he gets them reversed. I call and do the same this morning, and I am told that's not correct. That I WAS IN THE WRONG! Two weeks prior I get almost $300 overdraw fees taken out of my acct. Though I kept putting money in. They were saying that the cahrges wern't taken out until Midnight, and that was from the day before, so thats why my money keeps being taken out. Though it says that you are only suppose to be charged a $6 fee per day, I was getting $24 per day. When I call, or go down to the bank, they tell me that my online checking means nothing, that I have to call them to see. I specifically asked the girl, that since I'm talking to her, ARE THERE ANY MORE CHARGES PENDING? She tells me NO! But, of course, I get charged the next DAY! I get on the phone again, and they tell me to check my online checking from now on so I can see. I was speechless, due to them just telling me less than 24 hrs prior, that i have to call THEM to see. They are the ABSOLUTE worst bank I have ever had. The only reason I had them in the first place is b/c they took over our small intown bank. I will be taking my money out of their bank and never deal with the rude harsh condesending people again. The way our economy is now, they should be helping people. Not robbing people.

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12:00 am EST

Fifth Third Bank / 53.com poor customer service!

We have been customers for at least 10 years and have not missed a payment or deadline. I called on November 27th, 2007 for a payoff balance of our mortgage. Our coupon booklet printed by the bank stated to call for a final balance. I was given an amount and therefore sent a money order to the above address dated the same day as the phone call. During the phone call, I reiterated that this is for sure the final balance of our loan and the customer service representative assured me that it was the total. He also said that we would receive a check in the mail for the balance of our escrow account, our title/deed of the house and the copy of the bank statement saying that we are paid in full. The customer service representative told me to expect all this in the mail within two weeks. I waited until December 11, 2007 and called the bank again. The customer service representative said that we still owed money for the interest accrued on the loan. When I asked if the final payment was received, the representative said the check was received on December 5th and that the check was posted wrong at the bank and that we still had a balance due on our mortgage.

I informed the representative that I called for a final balance on Nov. 27th of this year and that our booklet said to call for a final balance. The representative still said we had a final balance of interest to pay and that the person I talked to should never have given the balance over the phone, that it was to be sent via fax, or mail. I took the representative at his word and sent the check promptly. I feel that the bank was in error and that the posting of the check caused more interest to be accrued. I was all set to put the balance on our visa, but the bank hung up on me. I called the bank back right away and I talked to a different representative. This gentleman said that yes we still had an interest balance due on our account, however they could use our left over escrow monies and pay the balance and that they would send us a check for the balance to close the account. I told the representative about the run around that I received. I also told the representative that I want confirmation about the closure of our account, a check for the balance from our escrow, a copy of the statement stating that our account is now closed, and finally a copy of our title/ deed for our house.

My major complaint is that every time I called the customer service at the bank, I received different information. I also feel that the interest accrued after the check was received should NOT have been charged to our account. I feel that the bank owes us an apology and a prompt response. I have tried to call the bank to complain directly to them, but they don't seem to be listening. I hope that I don't have to wait another 2 weeks for confirmation about our closure of our account. Any suggestions?

Thanks,
Linda LaCross.

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fairwaywarrior
Lexington, US
Apr 29, 2009 9:52 pm EDT

Usually, when they are talking about escrow, they are assuming that you are selling or refinancing, and in that case, a few days of extra per-diem interest is added into the payoff amount given by the bank (always, always, always by fax. Phone payoffs are never never never correct, and should not be used to judge how much to auctually pay off the mortgage.) The details of how to auctually pay off the mortgage will be on the written, faxed payoff statement. I suggest you get a faxed payoff statement sent to you, and make it good through a week or two after you request it, then send wire transfer to the wiring instructions on the statement to ensure that the funds are recieved by the lender, and your wire confirmation will be your proof that the loan was paid off ie. no waiting around for cancelled checks.

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Fifth Third Bank / 53.com lost funds, stollen money

Fifth third can't even handle basic math. They made a mistake with a deposit (put it in someone else's account)then charged me hundreds in fees for the privilege of taking my money. After confronting them with proof(deposit slip, original check stamped "Fifth Third for deposit only") they finally admitted their mistake and put my money back in my account(unfortunately my account was charged so many overdraft fees that almost all of it was taken.) This is their mistake, they admitted it, I have proof. Now my home has a lien on it due from some group of criminals that Fifth Third uses to collect from people they have screwed. This institution should be closed and the leaders imprisoned with rapists and murderers. We need a Gitmo for white collar crime.

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Rachel
,
Apr 06, 2008 3:16 pm EDT

My husband has be out of work for some months. He has a job now and was working with the fifth bank about his car payment. He paid two payments on the car and the man at the bank, which was not nice, said that if we will paid two payments on the car, That someone will not come and take it away. That was a big lie. It was a Sunday and they got the car anyway, we just have two more payment to pay on it to be up to date, but now we will have to get the car back now. Do not trust this bank, the customer service is ugly. They just tell you anything to get some money.

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Fifth Third Bank / 53.com car payment.. being screwed over

I have never made late payment on my acct.. last month I tried to refinance and made an appointment to meet at a branch at 11 am on a Saturday. I was told not to send my payment because we were refinancing. I had to drive an hour away to go to the appt and when I got there I was turned away because they "didn't have time" to help me before they closed at 12. I tried to contact the woman I had been dealing with over the phone and none of my calls were returned. I ended up mailing my payment late because I couldn't resolve anything. In my car payment book it shows that my payment is counted late if it's received on or after the 14th and I have about a $8 late fee. I got a letter on Oct. 17th that was dated for the 12th saying that my payment was late and that I owed them $16 in late charges (my actual payment cleared my bank on the 14th.) I sent a letter this month with a check that included the $8 - not the $16 and told them the reason my payment was late was their own fault. I sent this month's payment on the 2nd... and now here it is the 13th and in one day my payment will be late again.. I've never had a payment take this long to clear. The payment center is only one state away and every month it's taken 2-3 days for my check to clear after sending it. So, why hasn't it cleared after 11 days now? I have a feeling they're holding my payment to make it late again this month because I tried to stand up for myself by sending them a letter that wasn't even nasty... Talk about great customer service.

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Thomas Stoll
,
Dec 22, 2007 3:57 pm EST

Never ever bank with Fee Third Bank and Fraud company! If you have a mortgage or car loan, Refinance with another lender. If you have an account close it. If someone tries to pay you with a Fifth Third check don't accept it. "This can easily be resolved.".. yeah, right. if you believe this I have some Enron stock I can sell you cheap. I would rather get a loan from Al Capone. They will Fee Fee Fee you until they take every penny they can and then charge 2/3rd's more in fees! They have an awful reputation in Cincinnati.

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Ima Banker
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Nov 17, 2007 11:26 am EST

All fees due to bank error can be reversed with proof. It is company policy. No bank delays a payment as retaliation.That is absurd.
As with many larger companies, payments can be delayed due to MAIL time.

Many clients have chosen to automate their payments to avoid this. Nothing is fool proof in this day and age. Technology isn't perfect, nor are humans - at ANY company. This can easily be resolved.
Advise to all... make your loan payments on time. No matter what you are told. The best person to protect you - is YOU.

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Fifth Third Bank / 53.com fees charged

I am a small business owner and an employee accidentally charged a customer $2702.70 instead of $2.70. The customer contacted the number on their card right after the transaction occurred and was told it would be taken care of. As the merchant I was unaware of the charge until after we had settled out that evening and contacted my bank rep. the next day and was told to doa refund so at 2:00 a.m. I was trying to do a refund and did not have all of the numbers on the card to complete it. I called the customer the next day and offered to give them a check to deposit in their account so they would not be over drawn. The customer declined based on the banks advice to file a dispute and told me the bank would be sending me the form to sign and return. I checked our mail each day and never received the form. I told the customer this on Sunday evening (1 week after transaction occurred) Monday I was contacted by the customers wife and called their bank to talk to Teresa. She tells me they let them use their card in the mean time and have racked up over $1200 in overdraft and nsf fees and are expecting me to pay for the fees and that she has gone above her duty and regional will not let them remove the fees. I ask to talk to someone from regional and she tells me they won't talk to me and the person I need is out of the office on this day. By now I am furious and feel like someone from 5/3 is trying to scam me out of money I do not have. I went and did a refund for the full amount and gave the customer a copy. The next day thew customer contacts me and says their basnk wants me to give her cash because the credit didn't go through. I told her I can't because I've already done the refund and I contact my bank rep that tells me her bank (5/3) has to go in get the money and deposit it in to her account. The last thing I heard 2 days ago was Teresa was unaware of this and thought it wouls go in automatically and she would have to check on it.

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putter
, US
Apr 19, 2010 7:04 am EDT

Also I might add this:
When I married my hubby and tried to add him to my checking account
they told us he had to have a credit card or they could not add him.
I went on the other side of town to a 53rd there and they said they had
never heard of such practices to add someone to a checking account.
I hate banks and when will the pres start looking out for the hard working middle class?
These banks are disgusting and predatory and have helped to destroy the middle class.
Now we just wait till my husbands direct deposit goes thru and then withdraw
all our money and use cash all week.We avoid using our debit card like the plague!
I am considering going back to paper checks and just pay $3 to cash it at the walmart next
door to 53rd.Its far cheaper then the thousands of dollars they have ripped me since I opened my account in 1993.And if you think they are bad, Huntington and Chase are worse! Its one big nightmare till they change some laws to protect us consumers!

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putter
, US
Apr 19, 2010 6:58 am EDT

Yes fifth Third does all the above and more!
And the sad thing is all the banks do!
Chase is the worst!
They claim they dont make a profit yet charge you high
interest loans but pay 1% on savings accounts?
They are a legal scam!

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momof6
Rainelle, US
Apr 22, 2009 9:14 am EDT

I had given my attorney a check for 300.00 on a friday, monday I looked at my account online, all of my transactions had cleared and I was 61.00 short to cover the 300.00 check I had written. On tuesday, 5/3rd reverses all of my previous transactions that had cleared and post the 300.00 check then charges me overdraft fees of 296.00. When I called to complain the girl tells me that it is their right to process transactions the way they want and I signed the agreement when I opened my account. I'm closing my account today, and if they ever read this then, I HOPE YOUR BANK FAILS! Mr. President, DO NOT BAIL THEM OUT! LET THEM FAIL! THEY DESERVE IT!

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Rodney
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Feb 27, 2008 6:31 am EST

I can't stand 53rd..I had my money in my acoount to cover my check...I went in and deposited another chesck..A few days latter I was called about an overdraft...They told me that it takes 24 hours for my check to post...I never heard of it..I had over 1000.00 in my acount and deposited 200.00 with a check...My checks to clear were a total of 1120.00.They said you are only available 100.00 at that momement and it takes 24hours for the other to clear.They said there policy changed last year...They said if you deposit a payrol check of 500.00...you are only allowed to use your card for 100.00 and if you go over you will be charged overpayment fee..I hate 53rd..

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b.j.
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Dec 29, 2007 8:15 pm EST

I deposited a check of 200 dollars (in cash) at a 5/3 branch and was told that it would immediately be counted as "Availably Balance". We we where already cutting it close on our balance, but the$200 dollars would leave us breathing room. I then went to the gas station, got gas then went home and checked my Internet banking. The $200 deposit had posted along with the $39.00 in gas. I had receipts with the times of the deposit and gas purchase. Two days later, I'm charged $33.00 for the overdraft of the gas purchase because fifth third posted the gas purchase before the cash deposit. I called customer service explaining that I had proof of the time on the receipt only to hear that deposits go through at the end of the day. Do Not Bank With Fifth Third!

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Fifth Third Bank / 53.com harassing calls!

I have never ever dealt with a company that their collection agency was based in the PHILLIPIANS! In mailing a car payment on September 30, 2007, (our grace window was Sep 29 - Oct 10) we started receiving phone calls all hours of the day/night. When finally speaking with a Customer Service Rep it was RUDE; THREATENING'; VERY UNPROFESSIONAL... then to top it off when I told him it wasn't my fault that the check from SOUTH BEND to CINCINATTI hadn't arrived, that was the mail services problem... he very rudely informed me he wasn't in OHIO, but calling from the PHILLIPIANS! WHAT? He had my account information; my personal information and I was talking to someone who didn't even live OR work in the U.S? I was appalled! Is this the way to get CHEAP LABOR? My payment was not LATE; I didn't deserve to be harassed. I will not deal with this bank again! IF possible I will refinance my loan with someone else.

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CAT101
West Palm Beach, US
Feb 09, 2011 3:53 pm EST

Fifth Third Bank is not only calling me directly but, calling my office as well. I feel it is total harassment to call me on my mortgage loan when it is not late until after the 15th of the month. Furthermore, it is 02/09/2011 and I still have not received my 1098 Interest for my line of credit with Fifth Third Bank. If they want to call me after the 15th of the month that is fine because then I would be late but, to call me asking me why I have not paid my mortgage and could I make a payment today when it is not even past due is absolutely rude and HARASSMENT! Also, I think it should be against the law to call my office!

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Bill1966
Sarasota, US
Apr 17, 2010 9:16 am EDT

Fifth Third banks automated system starts calling at 8:00 in the morning and every 30 minutes after that. We pick up to talk to them but there is nobody there. We are happy to talk with them and work out our payments but all this does is harass and irritate us. We have pulled all other accounts from the bank as a result but cannot with this account. Bad Business ! Bad Bank !

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j cannelli
Old Hickory, US
Nov 21, 2011 4:32 pm EST
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I was forced to file a civil suit against 5/3 bank case number 2011-cv-2340 Wilson County, TN, for receiving 784 phone calls in a 6 week period . This action was a direct result of me being a full month behind in my payment. This case was ruled in my favor under the current Fair Debt Consumer protection Act. ( section 807(4) and section 806 (5). I understand that 5/3 is wanting their money and I have that financial responsibility to ensure that payment is made. However, after filing 11 hardship packages, all denied, 9 registered letters to stop and desist letters, I sought relief from the courts. Debt is a responsibility and should not be taking in a light manner. However, when an individual who has attempted to work with debtor, has failed and harassing phone calls have ensued to the level of 784, documented by phone records and logs, in a 6 week period one may consider a civil matter to get the calls to stop. Don't be intimidated by the court process, it is designed to work with fairness, for the most part. These cases can be filed by the individual under $140 . without the aid of an attorney when they are filed in small claims court

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Becky
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Aug 16, 2008 8:28 am EDT

I completely agree with every complaint posted regarding Fifth Thirds' harassing phone calls. I NEVER would have personally chosen them to handle the financing of my truck beause I actually had never heard of them, but the dealership said 5th 3rd offered the lowest rate at the time. I later found out that wasn't the truth, but the damage was already done.
My grace period ends on the 16th, but the harassing calls start way before, and it' always the same hard to understand foreign speaking man. Prior to exploding on this guy I explained that my payment was always received before the end of the grace period & asked why he was calling. He rudely made reference to the actual due date & bluntly stated he would call every month that it wasn't. There was absolutely no reasoning with this guy so I hung up on him. He called back immediately, but I wouldn't answer the phone, so he repeatedly continued to call.
I will never use 5th 3rd again & advise everyone I know about my experience.

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Diane
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May 26, 2008 7:54 pm EDT

We get harassing phone calls from Fifth Third Bank regularly even after we requested the number be removed. We do not have an account with them, and never will have. Very poor business conduct.

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Mike Robinson
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Apr 30, 2008 6:16 pm EDT

Fifth Third nak is a scam. I have had a car loan with them sence 2001 and have never missed a payment. Sever time when they did not recieve the payment by the due date, not after the grase period they begin calling, 3 and 4 time a day. I am then asked to wait for the next aviaiable agent. they always call eary on Saturday and Sunday mornings. After I explain to them that the payment is in the mail, and that there is still over a week before the grase period is up, they try to talk me into making a paymeny over the telephone. When this first happened I did not want a late payment on my credit report and I agreed, but guees what, they charge a fee for the service that is more then the late payment. Not only did I have to pay a "fee", 2 days later my check was cahsed by fifth third bank, so I made a double payment, plus paid a fee that was more then the late charge. I think this is a out and out SCAM. I pay bills over the phone and online all the time, but no one else charges a fee for the service. I qwould really like to know who I could report this to, because I really bleive this a is a money making scam.

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Fifth Third Bank / 53.com - worst bank ever!

This bank is the worst bank ever. They go out of their way to find opportunities to charge overdraft fees. I currently have three accounts with them, and I have been charged overdraft fees even when both of the following occurred: 1. I had money in my other accounts to cover the expenses and 2. I transferred enough money from one account to the other...

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Fifth Third Bank / 53.com customer service is harassing me!!!

I am being harassed by Fifth Third bank. They are calling 5-6 times a day and my truck payment isn't even late! I received a called yesterday on Labor Day and spoke to a non english speaking witch. I tried to ask a question about why I am being called so much and late into the night (8:00-9:00pm). She immediately interrupted me, I told her how rude it is to interrupt and the witch hung up. I called the customer service number back immediately and received a recording saying the office was closed for Labor Day...they called me, it wasn't closed. Today I called the company and asked to speak to a Supervisor, I was told they were All in a meeting and someone would call me back, that never happened. 6 hours later and 3 more harassing phone calls later I received yet another call from a non-English speaking rep. I asked to speak to a supervisor, She refused me, saying she could help me. I told her no thanks and I need to speak to a supervisor. She refused 2 more times then finally transferred me to a supervisor. A non English speaking woman got on the phone, I asked if she was a supervisor, she said Yes. I told her I have a complaint about yesterday's customer service, she interrupted me almost immediately. I told her that was one of my complaints. Our conversation if you can call it a conversation consisted of me trying to talk and her interrupting me. I told her I wanted to speak to whoever is over her and she refused. She stated it was none of her supervisors business. I told her I was being harassed with all of the phone calls when my payment is not late. She kept saying so what, it was not harassment and the phone calls would continue. This went on for several minutes, me telling her to put her supervisor on the phone. I eventually gave up, called her a F-ing (B) witch and hung up. I am looking into refinancing my truck note to get away from this bank. I am beyond pissed. Bad, Terrible customer service

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scscsc
, US
Sep 14, 2007 7:45 am EDT
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I too am being harrassed every month for my car payment + the next month's car payment. I am on time every month and I even pay extra. Yet, I am getting calls every hour sometimes for DAYS at work and at home. Thank GOD they do not have my cell.

I just argued with the guy at 5/3 to STOP THE CALLS... and he hung up on me.

Stay AWAY from 5/3 bank. I am so furious... i cannot wait to transfer this loan

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Fifth Third Bank / 53.com - bank card scam!

Hellooo!! I have a 5/3rd debit/credit card with no overdraft protection of $500 because I have never used credit so I have no score. I have had this card for two years. When using this card you can choose credit or debit. Credit causes a lag of 24 to 48 or more hours before any items hit your account. Obviously debit takes it immediately. On a few...

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Fifth Third Bank / 53.com fift third bank is a rip off!

I had overdraft protection on my account. Some how it was overdrawn by $1.45 they charged $6.00 a day fee on day 53 I attempted to view my balance at an ATM and it refused to show the Balance so I went into a Branch and was told the fees had accumulated to $624.00. I told them to close the account.I paid the $1.45 only. Now I recently get a statement from nationwide collection agency the balance is over $2000.00 and claiming on a closed account and now there are collection fees. imagine that! It could continue to increase but i refuse to pay. Please don't open your account with them it will not be safe.

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Sharon Hanna-Cox
, US
Nov 30, 2015 11:40 pm EST

Fifth third is the worst bank in the world. The Customer is the worst ever, the personal bankers have no idea what they are doing, and the OD fees are unethical and plain highway robbery. The employees are rude and will never go out of their way to help or listen. In anyway. I opened a trust account for a minor. My daughter received a large sum of money for an accident. My court order the account was suppose to be a Minor Trust account. Therefore, nobody with out a court order can touch that money. Well, I found out that's not how it was set up. Money was being used to cover OD and they are crooks Dressed up in cheap polyester suits. I will shut you down if it's the last thing I can do !

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novodka
Hudson, US
Aug 31, 2011 2:29 am EDT

They are bunch of crooks, I am going at it with them now. Because of an old account I have not used in almost a year
I have filed complaints with The BBB the Federal Reserve. I am also filing a complaint with the state where they have their charter(headquarters) Ohio.
They have me up to almost $600 in BS fees. Does ### will not see one Red Cent !

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rsss
, US
Aug 23, 2011 9:51 pm EDT

All the above complaints are true to the word -5/3 is a money sucking machine -- with pit bull customer service - but as we write our little stories here it just doesn't matter for they will only continue and laugh all the way to the bank - which likely will not be their own bank because they already know better than to bank with themselves because they suck so bad...

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BobD1126
Springboro, US
Jul 14, 2011 5:39 pm EDT

I watch make accounts especially the checking account if things get tight. I checked my account online and everything was good, but I transferred some money and deposited my payroll check. According to 5/3 my pending account went negative (they were only allowing for 100.00 of my payroll check) by $ 18.00. They transferred the money out of my savings account and charged me the transfer fee. I was told, had I cashed my check and then deposited it, it would have not gone negative. However in the past when I have tried to deposit my check as cash, I have gotten guff. Mind you my savings account had enough to cover the payroll check. The only way my pending account hit negative was for 5/3 to record all the debits and then the credits. My actual account never went negative. The branch mangers in Springboro use to fix this and apologize, but the current manager does not care. 5/3 is no longer a bank of customer service, my advice is to go elsewhere where you my be appreciated.

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livid ex-customer
Tampa, US
May 12, 2011 11:28 pm EDT

My husband and I keep very close tabs on our account because we want as much in savings as we can get. We are no longer in a position where we live paycheck to paycheck, but we were there when we were younger. We always check to make sure our checks are posted before we spend any money. Our check was listed online as POSTED, so we moved our money into savings. They assessed $66 in bounced check fees even though our account was never listed as negative. How is a person supposed to manage a check register when the bank reports money that it does not count? When we spoke to a CSR, she said that she can understand our frustration and promptly refunded us HALF of the money. She says NO ONE in the company has the power or ability to refund the full amount, even if the bank was wrong. She then pointed out that we should have understood bank policy well enough to know the computer was wrong. HOWEVER, the bank regularly makes things available earlier. How were we supposed to know that the money was NOT really there even though it was listed as posted? This is the first time in YEARS that we have had anything like this happen because we do manage our money responsibly. It was disappointing and upsetting to have a company we have been faithful to and donated to and recruited for turn on us like this. We will no longer be banking with Fifth Third, and we strongly recommend that no one else does either. No matter how good things seem to be going, the bottom line is that they DO NOT CARE!

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5/3 Sucks
, US
Feb 03, 2011 10:52 pm EST

Even though they don't close til 6pm, I called 7 locations after 5:45, and NOBODY ANSWERS THE PHONES. They just ignore the calls, like a fast food restaurant would. Terrible!

And the reason I was calling was because my cash deposit didn't go into my "available balance" by closing, even though I made the deposit at 9:13am this morning!

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IchiHime
conway, US
Feb 01, 2011 10:58 pm EST
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5/3 finds every possible way to screw a customer out of their money. Their overdraft protection is a farce and I will be filing on that class action lawsuit for the time they ripped me off 800 bucks due to the way they processed checks through. I am also sick and tired of trolls coming onto these boards belittling people with snide comments and yet have no complaints of their own filed. It is suspicious when the negative comments are from people who have no complaints about any business in the world. They make everything into a personal attack and seem to get off on upsetting people who may or may not have legitimate claims of being ripped off or screwed. To those who do this, who troll boards, you are worse than the bankers themselves and need to get a life and stop harassing people with negative comments.

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NikkieWalker
, US
Dec 09, 2010 4:51 pm EST

fifth third is a rip off. I do believe the charges of now $7 a day start on day 3 or something, but if you dont realize something has overdrawn your account it can and will accumulate. I had the same thing happen to me, and they stated they tried to reach me to resolve it but I never got paper statements or any phone calls and I rarely check the online, as I hadnt written any checks or used my card in awhile. I happened to go into the bank one day to make a deposit and they told me my account was closed and overdrawn nearly $500, all for being overdrawn by .23 cents...

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lightfoot
Dayton, US
Dec 03, 2010 12:27 am EST

oh, by the way, 5/3rd has agreed to repay 95.5 millon dollars in robbing people of thier hard earned cash in U.S.CLASS ACTION LAWSUIT.printed in cincinnati enquire paper dec.2 2010. go after your money people, they dont care about you!

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lightfoot
Dayton, US
Dec 03, 2010 12:11 am EST

this 5/3 banking system is the worst i, ve ever been a customer with unfair, unfair, unfair, how do these bank managers sleep at night.i closed my account on the 19th of nov. thats right, closed, an on nov.29 i recieved my small amount that was left in the account in a check sent to me by mail.the following day i recieve a letter that says i am overdrafted by 90 cents. explain this one to me 5/3rd bankers.now my retirement check an s.s.i check has been lost in the mail, was this out of spite or just a lack of co-operation with these dirty dogs that call themselves bankers?my question is, can i stand out front of 5/3rd with a sign telling others to quit banking with crooks that lie an decieve anyone they can.extreme measure, s call for extreme action.born in america, raised in vietnam.

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Fifth Third Bank / 53.com - poor customer service!

I am a new customer to 5th 3rd...never again! My finace and I bought a Ford Explorer in march of 07. It was used, and the car company stuck it to us charging us more then its worth...ok my bad...but the loan was finalized through 5th 3rd. Everything was fine for awhile and then my hubby to be lost his job...Sheer panic set in as I tried to figure out how to...

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Fifth Third Bank / 53.com In-depth Review

Overview: Fifth Third Bank, also known as 53.com, is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, Fifth Third Bank has built a strong reputation in the industry.

Products and Services: Fifth Third Bank provides a comprehensive selection of banking products, including checking accounts, savings accounts, loans, and more. Their offerings cater to various financial needs and goals. Additionally, they offer specialized services such as investment banking and wealth management, providing customers with comprehensive financial solutions.

Customer Service: Fifth Third Bank is known for its excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. Furthermore, they provide a range of online banking tools and resources, empowering customers to manage their finances conveniently and independently.

Fees and Charges: Fifth Third Bank's fee structure is transparent and competitive. They disclose fees and charges clearly, ensuring customers have a clear understanding of the costs associated with their services. Comparatively, Fifth Third Bank's fees align with industry standards and remain competitive among their competitors.

Technology and Innovation: Fifth Third Bank excels in digital banking capabilities. Their online and mobile banking platforms are user-friendly and highly functional, allowing customers to perform various transactions and manage their accounts seamlessly. The bank also integrates innovative features and technologies, such as mobile check deposit and biometric authentication, enhancing the overall banking experience.

Security and Privacy: Fifth Third Bank prioritizes the security and privacy of customer information. They implement robust security measures, including encryption and data protection protocols, to safeguard sensitive data. The bank also complies with industry regulations and standards, ensuring customers' trust and confidence in their services.

Branch Network: Fifth Third Bank boasts a widespread branch network, providing customers with convenient access to physical locations. Their branches offer excellent services and facilities, catering to various banking needs. Additionally, the bank has a vast network of ATMs strategically located for easy accessibility.

Financial Stability: Fifth Third Bank demonstrates strong financial performance and stability. With favorable credit ratings and industry rankings, the bank has established itself as a reliable and trustworthy institution. Recent mergers, acquisitions, and significant events have further solidified their stability in the industry.

Community Involvement: Fifth Third Bank actively engages in corporate social responsibility initiatives. They are involved in community development programs and have established partnerships with non-profit organizations. Their philanthropic efforts contribute to the betterment of the communities they serve.

Customer Reviews and Ratings: Customer reviews and ratings for Fifth Third Bank are generally positive. Customers appreciate the bank's comprehensive range of products and services, as well as their excellent customer service. Comparisons with competitors' ratings and reviews highlight Fifth Third Bank's strong standing in the industry.

Conclusion: Fifth Third Bank is a reputable financial institution that offers a wide range of banking products and services. With excellent customer service, competitive fees, and innovative technology, they provide a comprehensive banking experience. Their strong financial stability and commitment to community involvement further enhance their appeal. Overall, Fifth Third Bank is recommended for individuals and businesses seeking a reliable and customer-centric banking partner.

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Contact Fifth Third Bank / 53.com customer service

Phone numbers

+1 (866) 671-5353 +1 (513) 579-5353 More phone numbers

Website

www.53.com

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