Fidelity Information Corporation
reviews and complaints

I'm trying to clear up my credit and fidelity information corporation has got two charges on my record one for like $200 and the other one for like 4500 that says it originally it was around 2, 000 I tried to dispute it it came back verified one I don't owe this to them definitely not double what was originally owed to an apartment complex and two it says they're not even open company anymore when I try and look them up under GoogleI don't understand how it can be verified if the company isn't even around anymore for you can't get a hold of them please help me

Fidelity Information Corp apparently allowed an individual to file a false account and an amount owed.l. Fidelity cannot provide validation of any monies owed or that an account with the individual was ever opened by me.

The name on the account is from a gay stalker whom has texted emailed me and wife lewd sexual content while demanding money to stop electronically delivered messages! We have had to send documents to the FBI and Local Mississippi Police. Now this individual has created a fake account I supposedly had with him and has given an amount owed to Fidelity Information Corp, of which shows on my credit report. Fidelity has yet to provide documents of any account I supposedly had with this malicious and vile stalker.

On February 21, 2016, I filed a complaint to Texas DA Office and Consumer Financial Protection Bureau about the violation of Fidelity Information Corporation. The complaint is as follows:

I'm filing this complaint with your agency to implore your help to investigate the violation of the Federal Financial Credit Reporting Act (FCRA) of the debt collection organization, Fidelity Information Corp. From my story below and the evidence attached, it is proven beyond any doubt that Fidelity Information Corp has clearly and intentionally violated FCRA by:

• Inaccurately inflated the disputed amount to 20 times (from $71.40 to $1, 321.40)
• When I contacted them and sent them the explanation and evidence that I did not owe its client any money, not only did they not bother to reply to me, they also reported me to two Credit Bureau agencies (Experian and Equifax) with the inflated amount.
• When I contacted them the 2nd time by phone, the lady at Fidelity Information Corp (Sandra at extension 420) admitted that the amount was only $71.40 and promised to send me a breakout within five business days, but nothing was sent.
• When I contacted them the 3rd time via certified letter to ask for a breakout on my account three weeks ago, I have still not heard from them.
• When I disputed my claim with the Credit Bureau (Experian) with proofing documents 3 times, every time the credit bureau sent the disputed evidence to Fidelity Information Corp. for review and they advised the Credit Bureau to remain the negative credit on my report. I called Experian and asked them why they did not look at the evidence I submitted to them. The response was that the bureau would trust the collection services more than an individual because the collection service was required by law to report accurately. In this case it is not.

What Fidelity Information Corp has done to me, it has certainly done to other consumers. Therefore, I implore your help to investigate and stop this collector from abusing its power and acting outside the law to protect consumers.

Regards,
 
Story:
In June 2015, I signed up for one year alarm monitor service with A.S. Alarm Services for $71.40 ($5.95/month) as advertised. However, I was charged $125.35 with hidden fees. When I contacted the technician at AS Alarm to get assistance to connect my house alarm to the company monitoring line, the tech indicated to me that to connect I must have a phone jack outlet by the alarm panel, which was never required by previous alarm monitoring companies. I didn't know what to do as it was almost impossible for me to fulfill the requirement. Then, the AS Alarm Services made unauthorized charge of $99.00 to my credit card in addition to a one year pre-paid fee while my connection has not been even connected and not ready for monitoring.

I immediately contacted the company and inquired about the unknown charge. The customer service was not able to offer any reason besides a suggestion that it would be returned in two weeks if I cancel the service. I canceled the service that day and waited for two weeks but no refunds were given. I filed a dispute with Chase bank. Immediately, the bank gave me a temporary credit while they investigated the charge with the merchant. About two months later, I received letters from the bank which stated that the full credit has been reinstated to my account as the investigation has been completed.

Later I received an email from AS Alarm service attempting to collect $71.40 citing that I violated the contract. I never signed any contract with them. On the invoice where the amount $71.40 was listed, it clearly stated that “ … CANCEL ANYTIME BASIC MONITORING SERVICE …”. This meant to me that I should get a full refund upon cancellation when the monitoring had not started. In addition, the merchant failed the investigation from Chase bank. During the investigation from the bank, the merchant was given two months to respond, but it chose not to do so. I have letters from the bank as a result of the investigation provided in my documentation.

On 10/02/2015, I received a bill from Fidelity Information Corp to collect $1, 321.40 on behalf of its client AS Alarm Services. I sent a letter to the collection service to explain that I did not owe any money along with proofing documentations. Fidelity did not reply to me, instead it reported me to the two credit bureau agencies, which has caused me lots of headache and financial distresses.

On 01/08/2016, I called Fidelity and spoke to Sandra at Ext. 420 and inquired about my account. On the phone, Sandra admitted that the balance was $71.40 and not $1, 321.40 and promised to send me a breakout within five business days. I'm sure the conversation was auto recorded by Fidelity as I was warned before being connected; however, nothing was ever received.

On 01/29/2016, I sent Fidelity a certified letter and requested for the breakout of my balance and I have not heard from them.

Account number is D146958N1 ... I moved out of this apartment I believe April
2006 my apt was in great condition when I moved out one of
the rooms was never even slept in within the year that we lived there. I
recently pulled my credit report and saw this company on there so I
disputed the issue FIC verified that this was in fact my account. I had a
$1200.00 Deposit that was never returned to me and upon moving out
I told the manager that I was moving to Louisiana, she informed me that she
would send me my deposit there. I contacted these people twice
before calling them yesterday and that was a month and a half after I moved out
regarding my deposit I was told it was' not ready yet and to
give a call back in two weeks. I called two weeks later and the manager told me
they didn owe me anything and hung up the phone in my face.
My husband at the time told me to just let them keep the $1200.00 deposit
because we would have to come back to Kern county to press the
issue and because we were out of state it just made more since to let it go. I
now have them on my credit as owing $1, 726 and I am just
finding out about this. I pulled up multiple articles on Google of people
stating valley springs kept their deposit and they have just been getting
away with this fraudulent act for years.
THE WORST OF IT ALL IS THAT THEY SAY THEY HAVE A JUDGMENT AGAINST ME BUT I WAS NEVER SERVED OR CONTACTED IN ANY WAY...PERJURY

My own initial problem was more with Experian than FIC, since it was their clerical screw-up that started the problem-- they apparently confused my name/address with another person in the same city who has a similar name & address; causing an "account" with FIC to suddenly appear on my credit report… and they then compounded this by filing a "fraud dispute" rather than a "mixed identity dispute" (their terms) when I wrote them to complain.

The problem I've got with FIC is their total lack of cooperation in straightening out the issue! Not only did they not provide any clarifying information to Experian other than "confirming" my name and address (which they now had on file thanks to my initial call to them), but the attitude of EVERY person from their company that I've dealt with has been exceedingly rude, dismissive, uncooperative, lazy, and frankly, flat-out arrogant.

Their "solution" to any query is simply that the caller must send in an extensive dispute, in writing, to them requiring a lot of VERY personal information, including SS#, etc. Even if you don't have (or want) an account with them, they insist on getting as much about you as possible, and won't even talk to you otherwise. Any attempt to escalate to a supervisor, request further information, explain the situation, etc., is met with a complete stone wall… and indeed they won't even let you complete a sentence, opting instead to "take control" of the call by rudely cutting you off and repeating the same crap, over and over.

Only one of the three people I dealt with (different calls and departments) would even give me their name, let alone any real assistance. Their whole purpose, it seems, is merely to intimidate callers, dismiss and divert any complaints or problems, and convince a caller that it is completely up to them to "prove" the validity of their case, rather than acknowledging any responsibility whatsoever for FIC to be accurate, fair, or even polite.

This is completely consistent with the descriptions given by other complainers on several complaint sites, and no amount of copy/pasted "false allegations made" statements and fake "updates" by FIC drones will change this.

All I can say is thank God I don't have to do any real business with these creeps! If you have ANY choice in the matter at all-- DON'T DEAL WITH THEM. There have got to be better, more legitimate alternatives out there, somewhere…

"Fidelity" my foot!

My own initial problem was more with Experian than FIC, since it was their clerical screw-up that started the problem-- they apparently confused my name/address with another person in the same city who has a similar name & address; causing an "account" with FIC to suddenly appear on my credit report… and they then compounded this by filing a "fraud dispute" rather than a "mixed identity dispute" (their terms) when I wrote them to complain.

The problem I've got with FIC is their total lack of cooperation in straightening out the issue! Not only did they not provide any clarifying information to Experian other than "confirming" my name and address (which they now had on file thanks to my initial call to them), but the attitude of EVERY person from their company that I've dealt with has been exceedingly rude, dismissive, uncooperative, lazy, and frankly, flat-out arrogant.

Their "solution" to any query is simply that the caller must send in an extensive dispute, in writing, to them requiring a lot of VERY personal information, including SS#, etc. Even if you don't have (or want) an account with them, they insist on getting as much about you as possible, and won't even talk to you otherwise. Any attempt to escalate to a supervisor, request further information, explain the situation, etc., is met with a complete stone wall… and indeed they won't even let you complete a sentence, opting instead to "take control" of the call by rudely cutting you off and repeating the same crap, over and over.

Only one of the three people I dealt with (different calls and departments) would even give me their name, let alone any real assistance. Their whole purpose, it seems, is merely to intimidate callers, dismiss and divert any complaints or problems, and convince a caller that it is completely up to them to "prove" the validity of their case, rather than acknowledging any responsibility whatsoever for FIC to be accurate, fair, or even polite.

This is completely consistent with the descriptions given by other complainers on several complaint sites, and no amount of copy/pasted "false allegations made" statements and fake "updates" by FIC drones will change this.

All I can say is thank God I don't have to do any real business with these creeps! If you have ANY choice in the matter at all-- DON'T DEAL WITH THEM. There have got to be better, more legitimate alternatives out there, somewhere….