Complaint Rating:

On July 12, 2007 I made an online payment of $1200 to my FIA Card Services account. For some odd reason, the payment was posted to a closed account I had had with them years ago rather than to my current account. I received a bill on my current account with a late fee for no payment and I received a statement on the closed account with a $1200 credit on it. I called them on July 20th to figure this out. The representative assured me the problem would be fixed right away and they would apply the payment to the proper account. A week later, the $1200 payment showed up on my husband's AAA Visa! On August 10th I made my regular online payment of $400 and again it was applied to the closed account. I called and the rep assured me it would be corrected. On the 17th I received my statements on both accounts. They had subtracted the $400 payment from the previous $1200 payment and then actually charged my closed account with a $800 charge! Still, the proper payment had not been corrected on my current account or my husband's visa! I called back and asked to talk to a supervisor. On August 17th at 1pm, Schloma in payment research assured me all would be corrected. Doubting her, I called again on August 18th and talked to Paulette Gordon at 4:32pm. She told me my accounts would all be correctly credited on the 21st of august. On the 21st they actually transferred the charge of $800 they had created on my closed account to my current account! It was supposed to be a credit! Meanwhile I incurred another late fee for august as they incorrectly posted the payments again. The account numbers were all very different and I cant figure out how they could not correctly post payments by matching an account number! I went into my bank with whom I hold the visa and asked the bank manager for help. She called with me there and reached Sharon Johnson at 11:50am on Aug. 27th who also assured us all would be taken care of. We were on the phone in the bank office for over 2 hours! We talked to Lisa Hay who gave us a bogus phone number and asked us to call her back. We talked to Anne Buoio on Sept. 6th and were told the supervisor would call me back within a few hours. Never heard from anyone! We talked to Nicole Perry on 9/10 who actually did her job and saught out help from supervisors! Thanks Nicole! Finally, on Sept. 12th the $800 was credited to my account and the $1200 was credited also. As of Sept 19th they have yet to credit my late fees! UGH! I AM CANCELING ALL ACCOUNTS WITH THIS COMPANY AND RECOMMEND YOU DO THE SAME!