Can someone please help, I purchased a timeshare with Festiva in New Orleans June 4, 2010. I have been very disappointed and dissatisfied with Festiva from the very beginning and wish that I would have canceled my services within the seven day cancellation period. For starters I called last summer after a sales person took advantage of us and caused us to spend twice the money we wanted to for vacation. We bought the timeshare in June and explained to him that we couldn't afford to buy at the time because we already had a vacation planned for July 2010 that would cost us right at $1, 200.00 to stay a week at Residence Inn in San Antonia Texas. He assured us that we can cancel our stay there and that he would see to us staying at a nice resort for no money at all if we bought the timeshare with Festiva. So we agreed and had to pay Festiva $1, 355.00 down payment for a lifetime of beautiful vacations and pay $ 187.00 per month. Since we were going to pay Residence Inn $1, 200.00 we were convinced that this was a much better deal and we agreed. After this we made numerous calls to him most to no avail and finally when we talked to him, he said that he couldn't get us in a resort but he had a really nice hotel to put us in. This hotel was the Hawthorn Suites in San Antonia and that the cost was $656.82. He said that he couldn't get it for free but that he would pay half the cost and he did. We meet him at a gas station in Gonzales and he gave us $ 350.00 to pay for our stay at Hawthorn. Well, we arrived at the hotel on July 5, 2010 to find that the hotel was more like a motel, the stove was filthy, carpet was torn, the room was stuffy it was not a place for me and my family to stay comfortable for a week. We tried to call and text him to inform him of the situation but he did not respond. Needless to say, we left and went to Residence Inn and had to spend $ 1, 153.00 of our vacation money to stay at a more comfortable place. Money we needed for other things because we had just gave Festiva $1, 355.00 that was for vacation. When we came back I called and voiced my complaint to a rep and his supervisor and explained this whole problem and nothing was done about it. The supervisor said that he would call me back and never did.
Well, to add insult to injury, we were promised at the time of purchase a free 5 day carnival cruise and that we will receive the certificate 6 months after our payments have been made in a timely manner. I called Festiva on May 10, 2011 to inquire about the certificate and they said that it was mailed in December 2010 of which I never received. They said that they will mail it again and by June 2, 2011 I called back because I still didn't receive it. On May 10, 2011 they told me that I had to pay $1, 1311.69 for maintenance and late fees before I can schedule a vacation so I made that payment that day. I called back again on June 2nd and spoke with a young man and he asked for my email so they can email me the certificate and that I will receive it within 24 to 48 hours. June 14th I called back and spoke with another young man to inform him that I still didn't receive the email and he said the email address was wrong in the system and that he fixed it and I will receive the certificate within 24 to 48 hours. Well I called back on June 18th and spoke to a young lady because I still have not received the email and she said she was putting in another request to VTT. I asked her who was VTT and she said that she didn't know but it was the company that sends the certificate. She didn't know what VTT meant, she didn't know their phone number or how I can contact them. I asked to speak to a manager and she said that no manages was at work that day. So I called back on June 20th and spoke with a manager and he didn't know who VTT was and couldn't give me any information.
Therefore, today I am very disappointed and very dissatisfied because I feel as if I have been lied to since the very beginning and if at all possible I would like to talk somebody about all of this to see what is really going on. This time share is not cheap and so far I have paid over $ 6, 000.00 and just received a bill for a $200.00 fee for God knows what and I have not gotten anything in return but lies and frustration.
We still have not even used the timehsare. i have been trying to call Festiva in New Orleans and have left messages and no one have called back. I even tried emailing a couple of the managers and the email is a fake because it keep coming back and fatal.
I am in the process of seeking legal actions because it is obvious based on my experience and seeing these comments that Festiva is a hoax.