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Vonage Complaints - fees and charges

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Vonage
Posted: 2008-12-04 by Rob  [send email]
fees and charges
Complaint Rating: 0 % with 0 votes
Company information:
Vonage
United States

I have been a vonage customer for almost 2 years. I recently had my vonage # ported to a local provider. That request took several weeks to coordinate with vonage and complete. The local company (Qwest) was on site to complete the intallation on 11-25-08. the original vonage # was operational on the Qwest line at that time. On 11-28-08 vonage charged my debit card for December service. On 12-3-08 Vonage sent e mail confirmation of the number being ported. I called to cancel my vonage service today (12-4-08). Vonage informed me that i will be charged $39.99 deactivation fee and refuses to refund any portion whatsoever of the amount billed for december service.
Comments United States Mobile & Cell Phones
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Comments

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 122 days ago by   RobbinJones 0 Votes
I had the same issue with vonage. When we called to disconnect they continued billing me for the next 6 months. When I called back they said well your two years is not up and to cancel we will also charge you 39.99 fee. I told them no way where they getting more money out of me they charged me for 4 months they said i did not pay, which I provided bank statements proving otherwise. Never once did i recieve any of my money back only for them to try charging me again this past month. I went to my bank and signed papers refusing to allow them to take anymore money out of my account. This is a free service by your bank or at least should be. I haven't had service since this past February and low and behold I received and email the other day stating they could not charge my card for fees dues to them for this month. Wow go figure that one, they are stupid and take peoples money. One of the biggest thieving companies I know of. Talk to your banks and go sign papers refusing them to take any more money from your accounts, either your checking or debit card. This is the only way to stop them.

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