FedEx
reviews and complaints

I was trying to pull out of a parking lot onto a four lane highway with a middle merge lane. I got into the merge lane and noticed the left lane was open and a Fedex van (#112618) in the right lane. As I was half way into the left lane, the Fedex driver changes lanes and cuts me off. I raised my hands in the air like in a "what-the-hell" gesture, and I notice he gives me the finger from his left mirror. He continues down the road changing lanes several times when vehicles are not going fast enough for him. I thought Fedex drivers were supposed to be professional. I guess not.

For the third time I have ordered from a company who uses FedEx to deliver and I have had the same problem each time. I take the day off work to wait for the package, it never comes. I check the tracking number on the website and it says failed to deliver because business was closed or person did not answer. So call them up and they say no one answered when they buzzed the apartment. I never heard it, next day I wait again and hear nothing. Phone, same thing again, so I test the apartments buzzer, works perfectly. So each time I have had to take a cab across town ($33.45 there and $33.45 back) which defeats the purpose of getting it delivered. Not to mention FedEx has cost me over $190.00 in cab fees. AND they tell me it's my fault for not answering and I have 3 days to pick up my package or they send it back. Not using FedEx or any company that uses FedEx ever again.

So my dog is thee friendliest, most happy dog I've ever had/known. This guy pulls up, and without honking, which they're supposed to do if they're to scared of a dog wagging his tail, walked right up to the door. My dog jumped up and gave him a little two inch scratch on his leg. My mom was sitting in our office in the front of the house and saw the whole thing. When she came out she asked if he was ok and he said yea just a scratch...or maybee his tooth caught my leg and he bit me. Which is a truly embarrassing lie for my dog would never bite. Now we get a letter in the mail from a local lawyer saying he's suing us for a serious dog bite. What a low life ###. These people deserve to get a broken nose and leg and arm and then see what a real injury feels like. Better yet let's have them meet our war veterans who have given there arms, legs, and lives to serve our country for us...and then see how bad a itty bitty scratch is. Wonder who the great men and women of the us military can sue for getting shot or blown up? Such a low life ###, punch yourself in the face.

On 3/2/2013 fedex ca driver lincese plate # 71353e1 run red light causing me to stop in center of insection while my light was green. The person behind me almost rear ended me.

I ordered something from amazon It was shipped by smartpost. But it never arrives. I waited and waited, thinking that fedex would deliver it in front of door or at least leave a tag. When I found it was delivered online, and there was nothing around, I contacted Fedex. They said they had delivered it to USPS. I went to USPS office, they said it had been delivered. I went back home, and waited and waited for one week. Nothing showed up. USPS called once, asking me to check around, even my neighbors. I don't want to judge that there might be potential thief around, because I saw too many complaints about Smartpost online. The USPS customer made me feel like I lied to them. And they confirmed that someone had left something in front of door. This is extremely funny, because USPS NEVER NEVER leave a item in front of my door. They only leave a tag, every time! And this item certainly can not fit into the parcel lock of my apartment. Another funny thing is: USPS asked me to check neighbors on other floors. Hah, imagine why they would take something that obviously does not belong to them!

Same experience happened on my wife. She waited for her online order from the Carter's. The order was delivered by Smartpost. For one week, the tracking system was always showing: arrived at XXX (her city). Until today, she saw online (delivered attempted, check local office). She and her roommate were at home the WHOLE DAY. There is NO TAG, NOTHING AROUND!

Anyone who has ever received a package delivered by Smartpost?

Please do not deliver anything using smartpost!

FEDEX is a poor excuse for a delivery service. They were supposed to deliver my package on Dec 21st (according to the website) well I tracked the package on Dec 21st only to see that they had changed the date to Dec 22, a saturday, and my office is closed on weekends. I then check on Monday and there is a delivery exception. I call them and they tell me that someone at my office told them that the office is closed on Monday... BULL! I work for a NATIONAL payroll company... we are NEVER closed on non holidays. I asked the person who did they speak to.. did they call and they said they didn't know... further lies. The package was a christmas present and because of FEDEX and their poor service I am now forced to try and find something to present to my child... I now understand why my company has severed all ties with fedex and uses UPS.

On dec. 14th at 11:29am I received a call from fedex stating that I would receive a delivery on dec.15th that had to be signed for by someone over twenty-one. I responded that I would stay home all day to sign for the package. I waited all day and called fedex twice in the early evening to make sure I would receive the package. Twice I was told it was on the truck and that it would be delivered by 8pm. At 7:21pm the driver entered in the computer that no one was home. Three people were sitting within five feet of the door plus four dogs. Their is no way that driver tried to deliver the package. I believe that the driver lied. If he got back to the west chesterfield location before 8pm (Which is over one hour from my home) he must have wings.

For several years I had a great Fedex delivery guy for my area. He knew all his customers and where best to leave packages safely. I asked the temporary new delivery person where he went and was told he was upset with Fedex and quit. I know the feeling. My house is situated on a lake with the mailbox 1/10 of a mile from the house on the roadside along with 9 other mailboxes. A couple of months ago I filed a case with USPS since myself and my neighbors have repeatedly had our mail stolen. Not really happy with USPS since their solution was to get a P.O. Box. My solution was to use Fedex for anything important. Yesterday I was home all day yet I went to the mailbox to find a Fedex door tag hung on the outside of my mailbox, inside was the Fedex envelope which contained a check from my company. I called Fedex explained the problem and I am still waiting to hear back. Fedex it is ILLEGAL for you to use a USPS mailbox! Companies are only as good as their employees. I suspect this employee was hired for less than my previous delivery guy and was simply too lazy to do his/her job of making deliveries. I will wait until tomorrow to hear back from Fedex and see what type of action they will take. Otherwise I will figure out who the proper authorities are to contact and let Fedex answer to them for their offense.

i was waiting for two packages from different companies both delivering with FEDEX.
when the driver came i took a small package witch was some cooking utensils signed for it and carry on waiting for the other package, a play station.in the evening frustrated that the play station was not here and was next day delivery i tracked the parcel, only to see that it has been delivered and sign for by me.quickly tracked the other parcel that i received and it was showing that is not even at the local depot. called FedEx only too find out that the parcel that i actually received in my hands was missing, and that the play station was delivered (not). after many calls and investigations i took a closer look at the package from FedEx only to realize that there are two labels on the parcel.one on top of the other one.
the play station tracking number was on top.the one for the utensils was well hidden underneath.so of course i signed for my play station...since that was the label that the driver scanned.so now the utensils are in my hand but in FedEx system are missing and the play station is nowhere to be found but in they system i signed for it.
please if anyone knows here i should go from here help me please!

Fedex home delivery is not only awful, but ridiculuous and unacceptable. This happened twice already and despite my calls to the customer service (Which were of course nice and courteous) their hired driver is probably the laziest of all! He said he rang my bell and I was right here at home waiting! No one rang my bell! He lied! Did he actually come and tried to deliver? You would question this! I am very very angry and upset. I got a call from them that he will try to come back in the afternoon and that means I will wait for the worst delivery service ever again! I hope those companies who send their products online will not use fedex anymore really really disappoints in all aspects of customer service!

FEDEX has NO customer service. The FEDEX website allows customers to find out how to do business with them, but they do nothing to receive or respond to complaints. Example: I put official government documents into a FEDEX Letter for fast, reliable delivery...HA! HA! I placed the envelop into a FEDEX box feeling that I was doing business with reputable organization...HA! HA! The recipient contacted me asking why the FEDEX Letter had been repackaged and the documents were water damaged? I tracked the letter, but there was no indication that that the FEDEX Letter had been repackaged. I found a way to send an email to FEDEX related to delivery, but no way to file a complaint. I received three emails all telling me that my issue was being forwarded to the person who could best handle my issue...then nothing. There was no way to reply to the email...no one who took responsibility...no telephone number to call (except to ask about delivery...automated asking for the tracking number and telling me that it had been delivered). I will NEVER do business with FEDEX again. I paid $50 to have water damaged documents delivered with no accountability for damaged delivery. I had to resend the documents since the agency couldn't use the water damaged documents.

We had some business with Korea. We ask them to send some aluminum tanks to us.
1st time, we used UPS, it cost 1200USD for 4 tanks.
2nd time, we send back 3 tanks (unfinished one) to Korea by UPS, it takes around 1, 300 USD.
3rd time, we request Korea side to send that same 3 tanks that we sent back (completed ones) to us, we provide UPS and FedEx account.
All tanks hase same size. 2nd and 3rd time, we used same box for shipping.
The Korea company this time used FedEx, and we agreed to pay at our side.
When we got invoice, it was 7, 300 USD. I could not believe my eye. What is FedEx business here?
It is my fault that I did not check their rate, quote. But I think it's very un-reasonable price here.
Any one have any idea what should we do to get better price? Thank you very much.
*** My lessons: Never use FedEx international service, UPS is much much better.

Approximately 2 years ago, the reliability of Fedex has declined precipitously and is now to the point of ridiculous. You are lucky if you receive a package on time 50% of the time. They give one excuse after another...weather problems, plane problems, mis-routed, mis-sorted, etc. You will get a different excuse each time you call. UPS and the usps are providing far better service and reliability now than Fedex is. Fedex used to be the best courier service...now it is the worst. I know vendors who have stopped using them as shippers due to their increasing unreliability...and hope that soon, the usps and UPS will knock them off the pedestal they no longer deserve or merit. In fact, if the usps is smart, they will jump right into this huge opening the Fedex is providing right now and replace them as better courier. The usps needs the business and this would be the time to take advantage of the failings of Fedex that have just continued to increase the past 2 years or so. Shame on Fedex. Hope you go down.

Almost every time I order something and they use FedEx ground it is usually 2-3 days later than the Est delivery date, so since I was going out of town and had my cell phone in for repair 2 weeks prior, when it came to pay for deliver I opted for the Priority Overnight (CRAZY expensive.) The repair company had already told me it would take anywhere from 5-12 BUSINESS days, so I wanted to make sure I got it on time. Also I thought the more expensive the shipping the more they would be pushing to get it to you on time. 4 days ago I got notice and tracking number that my phone would be shipped, 3 days before I was to leave (cutting it close, but still hopeful) The Est delivery date was NOT overnight, but still the day before I leave. I took the day off knowing I could not miss it, and it never showed. Finally that early evening I called and tracking had not changed in 12 hours, and was 60 miles from my house (after it was 30 miles away at the biggest city in the area the day before.) They told me FOR SURE it would be before 1230 the next day. I decided to meet my family at the destination 5 hours away after it arrived because I didn't want it to be sent back to sender if I was not home. Tracking had progressed that night to the big city 30 miles from my house (although I noticed checking everything clearly that it had already been there before?) I waited until 1, and they never showed. I called FedEx asking about it, and they said it was in a container that was held up, and not scheduled until after the weekend! I asked about my Priority Overnight and the promise it was to be here by 1230 that day, and she said that didn't matter, there was nothing to do about it. BUT they can call me when it arrived! I explained it was my phone in the package and I have been using a neighbors, and how would calling me help? She then asked what phone number should she call. No answer, I think she was just trying to get me off the phone. I gave her my husband's who was 5 hours away, and asked she re-route it to my neighbor's (They wont.) Ended up driving the whole 5 hours alone with no phone, and I'll probably make it home before my phone does does.

Here is my email correspondance with Fedex customer service. This package has been in my state for 2 days. I'm leaving for vaca 7/19/12 early am. I am requesting info to at least tell me where I can go to pick up the package so I don't have to wait an additional 2 days and miss my package. PS you can drive the entire state of NJ N.to S. in 3hrs and E. To W. in 1 hr.
----- Forwarded Message -----
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 3:03 PM
Subject: Re: Customer Support E-mail Form [Incident: [protected]] [Incident: [protected]]

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
Re: Customer Support E-mail Form [Incident: [protected]]

Discussion Thread
---------------------------------------------------------------
Response (Ron ****** L.) - 07/18/2012 03:03 PM
Dear Mr. E*******:

We received your inquiry. We regret any inconvenience caused by this situation.

Our network does not enable us to locate a package for customer pickup. If you need the package sooner, you can call your merchant and reorder with an expedited shipping method. When the original package arrives from the US Postal Service, you can refuse the package and it will be returned to the sender.

Thank you for your patience in this matter, and for shipping with FedEx.

R** P****** L.
FedEx Customer Service

Customer (Joseph ********) - 07/18/2012 01:40 PM
Incident created due to reply to expired incident [protected].

The tracking information states it is in R*****, NJ. That is the next town over from C****** . Why would it take 2 MORE DAYS TO REACH ME? Is there anyway I can pick it up from FedEx? Is there any info you can provide me so I could pick it up today. This is the most ridiculous type of delivery system I've ever heard of FedEx smart post service. There is not a thing that makes sense about it. I would like to drive myself to the fedex facility in R***** and pick it up. Please provide me with information
and details on how to do so. Thank you
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 11:44 AM

I have been awaiting a package since Thursday. On Friday I was sitting less than 5 feet from the door and there was never any knock on the door. The FedEx driver then left the door tag stating they attempted delivery at 1:39 pm. I was sitting on the couch less than 5 feet from the door awaiting a friend at the supposed time of the attempted delivery. After dozens of painful and unproductive phone calls later, we still have no package and found out that they never even loaded our package for delivery this morning. The final manager that we spoke with at the FedEx today actually hung up on us when we asked for her name and contact information. This does not even include the dozens of telephone calls that we made and were promised return telephone calls. The complete lack of honesty, accountability, professionalism, and any kind of good business practice is disgusting in such a company as this.

I ordered from Amazon to which the person shipping used FedEx. When the shipment arrived the box was obviously thrown and abused. I opened the package to find that also my product was destroyed.

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ​​a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00.

The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: [protected]

Claim #: [protected]

The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.

http://hatefedex.tk

http://www.fedex.co.cc

http://www.fedex.me.uk