FedEx reviews and complaints 1770
Keywords
package driver delivery service mailbox manager home tracking property house location customer service claim shipped address customer problem shipping lying streetNewest FedEx reviews and complaints
another delivery failure
This is the 3rd or 4th time I have complained about FedEx. I have filed a complaint with the Better Business Bureau, of which FedEx is a member (how discriminating is BBB?). The claim is that my package was delivered on Oct 6 to my front door. I live in a complex, and you know that package was nowhere to be found. There was no attempt to contact me to let me know the package had arrived, they did not leave it at the manager's office, and it has simply vanished. The claims process is completely useless. Now HP has my money (they were of no help, either), FedEx has -or has lost- my package, and I have no working printer. I cannot drive or get out of the house, so what am I supposed to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
delivery mess up
Fedex was to deliver software that I needed for my work. Delivery person came when I was home, but did not delivery the item the first time. Second time, delivery person came when I was not home, but said s/he had run out of notification stickies. Third time, delivery person said s/he placed notification sticker by bells, but no notification sticker was seen, either by this customer or by the super of our building. Took all afternoon to locate the package and arrange another delivery time. Station in Lawrence New York, dropped my call, and in addition, I had to call back. More than four hours to solve the problem. THIS IS THE SECOND TIME this happened.
The complaint has been investigated and resolved to the customer’s satisfaction.
non-delivery of packages, extreme poor judgement
FedEx Ground it's a terrible company to do business with. They shouldn't even be in this business. Agriculture is probably better suited for them! It took them a 11 days to deliver a package which UPS would've delivered in two days. They claim to have made several attempts to deliver the package to a business location, but all the attempts were after 6pm, or much later. And even when someone did wait for the FedEx guy after the business hours, they didn't bother to ring a door bell. They just left a sticker on the door claiming they attempted to deliver. Why bother going to the address and fake a delivery? ...just to put a sticker on the door? I made several phone calls to the customer support and every time they apologized for the inconvenience, promising to deliver the next day during they normal business hours, just so that the next the guy would make another attempt late after the business hours.
SHAME ON FEDEX!
The complaint has been investigated and resolved to the customer’s satisfaction.
fedex inconsistant stories & the run around
I sent this complaint to FedEx after getting the runaround I'm sure others have had this problem! Sign me, FEDUP WITH FEDEX
Our family has used FedEx, to ship packages out of state, for quite some time. We send material to Knoxville Tennessee, to an elderly/disabled person frequently. We always mark on top of the packages: Attention Carrier: Please put on front porch elderly/disabled recipient. The person that we ship to is an 81 year old woman, with a hearing disablilty and arthritis. We have this delivery request, due to all of the listed issues. We use the tracking number to keep track of the shipping, so we can call her when the package indeed arrives. She then opens the door and picks up the package, and the shipping is successful. However, this last package that we shipped to her, encountered several problems...When we seen that the package had been delivered online, we called her as usual, but the package was not there. We called FedEx and reported that the package had not been delivered as shown online, and I was told that they had to wait until the driver returned, to question him about the delivery, and that they would call me back that night, or the next day. When I woke up this morning, I had a message from whom I assumed was the driver, saying that he wanted me to call him to confirm the address. I returned the call to his request, only to talk to a representive. She in fact, proceeded to tell me that the package had been delivered a second time, on the night before, because the driver took it to the wrong address the first time, and had to redeliver it to the correct address, 10 minutes later, but no one was home to receive the package. I told her that it couldn't have happened that way, due to the fact, the recipient is always home. She has no means of transportation, and that she would not be able to hear anyone knocking at the door, due to her hearing problem, and that is why we request all packages be left on the front porch. The representative proceeded to tell me that, it is up to the carrier, as to how to deliver material. By this time, I was very discouraged in the service we
had received, up to this point. I then called back, and tried to speak with someone else about the matter of getting this package delivered. I explained that we had already received conflicting stories, about the delivery of this package, and whether it in fact, had even been delivered or not, on the previous day, and why the instructions on the box was requested in the first place, and that we were told, it was up to the carrier, as to whether to follow the instructions or not, yada..yada..yada.. Thank God, the third person that I spoke with, somehow got the material delivered correctly, today! I appreciate the third persons effort in getting the package delivered finally, but am really disappointed, in all the run-around and conflicting stories surrounding this delivery, and am really concerned about the "up to the carrier, as to whether he follows the delivery instructions" comment. And I really do not understand, how they can scan the material, saying it's delivered, when in fact, the driver still has it in his possession?!? What good is the tracking process, if the package is not in fact, where it says it is. Also, what good is it to give delivery instructions, if it is only followed "if" the carrier wants to follow them? I have always liked the way FedEX does business here in Florida, and in fact, all the way to Tennessee, but once it gets to Knoxville, the service seems to deteriorate very quickly! Regretfully, it doesn't matter how well the service is from here in Florida, all the way to Knoxville, if the final stage is disrupted so badly, because the package does not get delivered correctly, and on time. Therefore, we have to look elsewhere for our shipping needs...I wonder what kind of service, and if the drivers have to follow shipping instructions, at UPS?
Sincerely,
Mary Ann Cornell and family
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a new iPhone 3gs (a 700.00 phone might I add) the other day, and FEDEX tried to deliver the package on Friday, unfortunately I wasn't home, but the left the door tag saying they would try to redeliver on Monday at 12:30. I was happy to see this because I was going to be home all day :) so 12:30 rolled around...nothing. I left my home to go get my son at 2:30, and returned promptly, I checked my mail and then parked. I sat in my car and opened my mail when I seen the FedEx truck go by. The driver pulled to the next apartment building and I just figured she would walk to my building when she figured out she was at the wrong apartment. So I got out, and stood looking in the driver's direction. She walked up to the other apartment, then turned around and looked a little upset, walks back to her truck and takes the box in her hand AND THROWS IT INTO THE TRUCK...not just lay it down, but THREW IT...ughhhh, so anyway, at this point smoke is coming out of my ears, and she had got back in the truck and began to pull away. I waved and said are you looking for apt ***? She says yes and stopped the truck. When she got out, I said "Did you just throw my package into your truck?" which I already knew the anser, and her reply was - "No, I laid it down", so that to me is calling me a liar - and I said "I SEEN YOU DO IT"...she never said she was sorry or anything, just started saying she didn't understand why they didn't put the apartment number on my package, and said I don't know why the other driver didn't just leave the package here Friday - we don't have to have a signature for these phones! and then she turned and walked away, got in the truck and shut the door. (Which was probably a good idea for her) So for one, she threw my package, for two - she called me a liar, she never apologized and was disrespectful, and then didn't make me sign for a SEVEN HUNDRED DOLLAR PHONE! OMG - So the fact that FedEx is giving you crap over sitting the box on the porch is beyond me! I am so mad at the situation...I think if I hadn't flagged her down - she would have driven off with the phone, and I would have had to track it down. I read another review that said that "complainers" should remember the drivers have to deal with traffic and idiots all day. HA! I am a nurse, and at times I deal with some pretty stupid people and equipment, so that means that when I get frustrated with my job I can take it out on patients? NOOOOOOO She better be glad nothing happened to the phone, or I would have probably done more than raise my voice and just let her walk away :0) ha ha
delivery/billing
Twice in 6 months, I depended on Fedex to deliver. In both cases, they got billing wrong, didn't deliver on time, forced me to drive somewhere for pickup (in the first case, a 12 hour drive or a $700 airline flight) and failed to remedy the situation.
You would think they were just learning or trying to go out of business.
I cancelled my accounts with them and am going to try Purolator. Thought there are complaints on here, Fedex has by far more complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
inside job, dishonest employees
Internationally shipped an expensive phone in a standard FedEx carton. Goods were declared with clear print however the description did not explicitly state which phone model.. Box arrived as an empty carton instead. There is no way any external party would have known that it was a desirable phone. FedEx reimbursed the cost after 6 weeks of investigation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Fed Ex shipped a Honda Fit lower window molding from a Honda dealer in Rhode Island to Kansas. When I discovered the box on my front porch this afternoon, it was totally smashed in the middle...complete with the black footprint on the box. The molding inside was also pinched and flattened in the center...totally unusable. I could not believe it was even delivered. I waited for two weeks to get the molding...and when I called the Honda dealer, they said they would just send me another. I was told to send the old one back to them. So...who pays for the second molding? Does the Honda dealer have to eat it? Or does Fed Ex reimburse them? Does Fed Ex get paid to ship it again? In my work - Collision Repair - if I don't do something right, I have to re-do it for nothing!
So many people have such a crappy work ethic...they do the bare minimum to get by...nobody wants to take the extra effort to do a little extra...take a little extra care. So...I'm totally disappointed with Fed Ex...
recieved a suspicious mail
Hi
Myself Saba from India. Every day I recieved 1000's of mail regarding business oppourtunity, transfer of fund for investing in for those who needy of money, yahoo lotery winner, sweeptake etc. The mail which I got today is mentioned at end of my letter & I can delete the mail like others but when I got a mail stating DD amount send through one of the best courier name I was surprised because the name was of urs organization.
Kindly go through the letter & confirm me is it your group or this is scam mail. If the are talking about brand name of any organization that means their is somebody from your employees who is helping to deliver or recieved delivery charges in the name of your organization. 99% I am sure itz mere a spam & 1% could be true. So, my request is to go through the mail recieved to me from unknown sender is true or false.
Saba
--------------------------------------------------------------------------------------------------------------
From: "fedex delivery" | Add to Address book |This is spam
To: [protected]@live.com
Subject: NOTICE OF CLAIMS
Date: Fri, 07 Aug 2009 08:28:03 IST
Greeting!
I am Mrs. JENNIFER ANDERSON, suffering from cancer ailment.I am married to DR
GABRIEL ANDERSON an English man who is dead. My husband was into private
practice all his life before his death.
Our life together as man and wife lasted for three decades without a child.My
husband died after a protracted illness. My husband and I made a vow to
uplift the down-trodden and the less-privileged as we have passion for
people who can not help themselves due to physical disability or financial
predicament.My husband died leaving the sum of 2.8 Million United States
Dollars which he derived from his vast estates and investment in capital
market. Presently, this money is with FEDEX EXPRESS DELIVERY, WEST AFRICA.The
Confirmable Bank Draft was deposited with FEDEX EXPRESS DELIVERY WEST AFRICA.
I have decided to donate this fund to you and want you to use this gift which
comes from my husbands effort to fund the upkeep of widows, orphans,
destitute, physically challenged children, barren women and people who are
genuinely handicapped financially.
I got your informations during a discreet search in the internet for someone
to help me.I took this decision because I do not have any child that will
inherit this money and i have been told by doctors that i have less than two
weeks to live.Please assure me that you will act just as I have stated
herein.If you can give me this assistance, you can then contact FEDEX COURIER
SERVICE, WEST AFRICA as soon as possible to know when they will deliver the
package to you because of the expiring date.
For your information, I have paid the delivery Charges, Insurance premium and
Clearance Certificate Fee of the Cheque showing that it is not a Drug Money
or meant to sponsor Terrorist attack in your Country.The only money you will
send to the FEDEX COURIER SERVICE to deliver your Draft direct to your postal
Address in your country is ($250.00 US) Dollars only being Security Keeping
Fee of the Courier Company so far. Again, don't be deceived by anybody to pay
any other money except $250.00 US Dollars. I would have paid for the security
keeping fee but they said no because they don't know when you will contact
them and in case of demur rage.You have to contact FEDEX DELIVERY SERVICE,
WEST AFRICA immediately with the following informations:
Full Names:
Telephone:
Country:
Age:
Sex:
Occupation:
Delivery Address:
DISPATCH OFFICER:Mr MICHAEL HOYTE
Email Address: [protected]@live.com
Telephone: +[protected]
You are adviced to contact them as soon as you receive this mail to avoid
any further delay and remember to pay them their Security Keeping fee of
$250.00 US Dollars for their immediate action.
Yours Faithfully,
Mrs. Susan Jones.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful company
I took a day off to wait for a package delivered. I heard the door bell and when I open the door the Fedex truck was driving away. The worst is that I cannot go and get the package. The driver is a contractor and the Fedex facility will be closed by the time the driver returns. Fedex customer service informed me that there is no way they can contact the driver until Tuesday! Today is Saturday. So, there is no way I can get the package myself. Customer service informed me that maybe they would be able to contact the driver Tuesday, but they are not sure.
The complaint has been investigated and resolved to the customer’s satisfaction.
FedEx lies. Period. They have never been on time at my home. I boycott anyone who uses them now.
Who is FedEx hiring as Drivers/Deliverers? When "specific" instructions are given to deliver to the Apartment, they obviously don't care and leave Packages in the Lobby, Then when you "call" about it, they lie and lie and lie!
If I ran my business this way, I'd be out-of-business!
Its already been 11 days and our package has been 20 minutes from our NorCal house twice! It then went to SoCal and AZ and back to CA. Today tracking said out delivery on Sat and never arrived, now we're suppose to wait until Tues, really?! Customer support is in Latin America. Rep won't elevate me to corporate or give me his boss. We've been tracking it and manufacture too and we still can't get it here. Worst experience ever. Do not use FedEx home ever!
ridiculous window for signature delivery, expect you to be there all day
Fed ex Home Delivery is horrendous! Ive been waiting for my package for 8 days now and there has still been no attempt to deliver after multiple calls to customer service. Meanwhile UPs has delivered over 12 packages to me on or before time. Fed ex has gone down the drain.
I dread it when I have ordered something and find out the shipper sent it via Fed Ex Home Delivery. I usually try to avoid using Home Delivery any time I can. Standard Fed Ex, UPS, USPS all deliver my packages just fine, but Fed Ex Home Delivery is always days slower, and they routinely will say delivery attempted when they never even stop at my address. I've also had a few times where they will say a delivery could not be made because the address was wrong, which it wasn't, of course. Just yesterday (Fri), I had a package which they said the address was wrong, so it couldn't be delivered. I called Fed Ex and told them the address was correct. They said they would make a note to the driver to call me if they can't find the address the next day, they said maybe it's a new driver. The next day (Sat), online tracking doesn't show the package went out, I call Fed Ex again, and they tell me they were not able to get the message to the driver. Really? Your drivers can't get phone calls or emails? Nor do you have any way to get messages to the sorting facilities or drivers? Get real! In any event, they say they will try to get the message to the driver next Tuesday. This package was suppose to take 3 days to get delivered, it's been 9 days so far, and looks like Tuesday will make it 12 days, if it actually gets delivered then. For Christ sake, I can get packages From China in that time frame... Fed Ex Home Delivery truly does suck!
Drivers attitudes suck! Being asked to sign for another company's packages is RIDICULOUS, just because I sit at the front desk. There are MULTIPLE companies in my building. We have had issues getting our product before because a driver let someone else, (not an employee of our company) sign for OUR package. But as he's leaving our building I hear his smart ### remark of WOW because I wouldn't sign for his package. Well suck it up princess because I'm NOT putting my John Henry on a document for someone else's stuff, and then have to be responsible for it! If you don't like your job, leave it!
Or get off your lazy ### and sign for your own company package. People complain, yet I'd love to see you do their job, butter cup.
If you Absolutely, Positively, want your items destroyed, use FEDEX!
It has gotten to the point, where FEDEX has broken so many things I have ordered, that if a company ships FEDEX, I refuse to buy from them. I make sure and let the vendor know as well. If enough vendors, lose business because of FEDEX, they will start using a shipper that doesn't think its funny to screw the customer, and with any luck, FEDEX and its tribe of losers will shut down.
I have the license and truck # of the Fedex truck - Fedex says it is a contracted driver, but still wouldn't you want to make sure it stopped - bad image for fedex
A Fedex contractor who lives near me hangs out on his back deck from 2 - 5 am - loud talking, laughing, loud music, drinking...
Only happens when the Fedex truck is parked in front. Usually all night every 2 weeks. Cops are called, but stories of death in the family etc... are told. Bad press for Fedex I would think?
fedex employs thieves
This is my letter of complaint to FedEx:
On June 30th, 2009, my fiancé sent a package through your (FedEx) service containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at your Memphis, TN, facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, 2009, at 8:42 a.m.
When I opened package, the ring was not in the package, but the two lipsticks were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for my missing ring.
Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th, 2009. As 5:00 p.m. EST, I was told by the FedEx representative that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiancé, since he is the one who bought and shipped the ring. My fiancé told FedEx that he would like your organization to search a little while longer for the ring.
After searching the rest of that week, FedEx told my fiancé that the ring could not be located and was offered to begin the claim process. My fiancé started the claim process on Tuesday, July 14th, 2009 and concluded the claim process on Thursday, July 16th, 2009.
My fiancé insured the package for $500. Although the ring’s actual worth was more than $500, my fiancé was told that this was the maximum amount the package could be insured for. My fiancé received a check on Friday, July 24th, 2009 for $564.00, the $500 insurance amount plus the shipping costs.
The official story is that your organization “lost” my ring, but obviously, FedEx employs people that are thieves, and one of your larcenous employees stole the ring since it was the only item that was missing from the package. And, because of your predatory insurance and claim policies, my fiancé lost a great deal of money by not receiving the full amount of the ring that your organization stole from the both of us.
After this entire experience, I have to say that I feel doubly victimized by FedEx. Not only was our merchandise (the ring) stolen from us but we were also cheated out of our money by only receiving a small portion of the ring’s worth.
Receiving an engagement ring is a dream for many women. Unfortunately, your organization has destroyed that dream for me. I have included a picture of the ring that your organization has stolen from me and my fiancé.
Needless to say, I will not be using FedEx ever again and will actively try to avoid ordering from companies that use your delivery service. I am more than aware, however, that this letter will have no effect on my personal situation or FedEx’s business practices. No, I felt compelled to write this letter for my personal peace of mind. I needed to get my feelings of anger and disappointment with your organization off my chest not to elicit a response or action but to help me get closure from this awful experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
It happened to me with a $7, 000 diamond ring, F-VS1 1.02ct.
I've ordered it online in NY.
FedEx had to deliver it to Belgium.
When the package arrived, I noticed a lot of tape.
First I thought it was because of the customs.
When I opened the box, I found the certificate and all the paperwork, but no ring.
Luckily, the seller did file a claim and FedEx did reimburse.
A very shocking experience.
When shipping valuables, it is crucial to use tamper evident tape to avoid these situations. You never mentioned how the package arrived; was it damaged, resealed, torn? I highly doubt that someone would open your package, reseal it, and send it on its way.
delivery notificatio
I have received yesterday a Delivery Notification from FedEx Express Orbit Couriers at 11:20 am in the morning. Of course I wasn't at home because I am a working man till 14:00 pm in the evening . I have called them today 03/07/2009 (a day after the notification delivery) and asking them to bring the package on 15:30 pm .They say they could not do that and I asked them to bring the package today 03/07/09 at my work in the middle of the town in Thessaloniki at any time in the morning. They still replied that they cannot bring the package today at work.
They will only bring the package on Monday and only in the morning.
Is this a service for the customers from FedEx? I am very disappointed and very angry because my package will be delivered to my 4 days after it has arrived in my Country (GREECE) .. Very awful service from FedEx. I am very sorry about this company.
The Airwaybill Number is : [protected]. This is impossible now days to have such an awful service from FedEx. I am very sorry again.
The complaint has been investigated and resolved to the customer’s satisfaction.
package deliver to wrong address and preson
i order a cell phone on line and had it ship 1-2 day delivery but phone never made it to my address but fedex say package was deliver at 9:00 a.m to a j.belis and my name dont even start with a j my name had to be on the box to be ship out to address i know and fedex haven't told me anything they say they'll call and never do who do ineed to talk to i paid for my phone and now it lost
The complaint has been investigated and resolved to the customer’s satisfaction.
delayed shipment
I read a lot of complaints about FedEx services on the web. If anyone Google FedEx complaints they will find a tons of unhappy customers. The fact is FedEx never deliver ontime. I recently purchase two cell phones online. I waited for it anxiously so i select a 2 days shipment vs overnight which cost too much. The tracking number indicate it is scheduled for delivery on the 28th. I track it online and at work. The status said it was out for delivery at 6:30 AM. I waited and waited. I check the status at work around 3 PM again online at 6:30 PM and no show. I then check again at 7:30 PM and it shows "Exceptions Delayed". How in the world FedEx driver take over 12 hours and still can't deliver my phone! I paid for 2 days shipment and now have to wait for 3 days. UPS always deliver on time. Lesson learned is never use FedEx again. They are notorious for late shipment. I hope that someone from FedEx is reading this and realize they have many dissatisfies customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I mailed necessary medicine to my wife that was scheduled for Fri 29th delivery, It was on the truck for delivery according to the tracking information. At the end of the day it showed up as a delivery exception, delivery not attempted will attempt delivery on next business day, Which will be the following monday, A delay of my wife's medicine of three unnecessary days. Which is total crap.
I will never use Fedex for a vital shipment again. As of this date UPS has never failed me.
My tracking number was [protected], My e-mail is merv@tonkindental.com, The driver probably took the afternoon off, and should be reprimanded. He or she will certainly get an ear full when delivery is finally made.
lost package
I ordered a package and selected 2-day priority FedEx delievery. Two days later I checked the FedEx website and the status of my package was "delivered, left at front door". I live in an apartment complex and they claimed to just have set the package outside my front door ! Almost 2 weeks later, FedEx is still avoiding the issue claiming they are "investigating". Foruntately it was only $50 lost. Avoid FedEx if at all possible.
The complaint has been investigated and resolved to the customer’s satisfaction.
I used a FedEx drop-off box outside a Post Office, this package was not scanned and is untraceable. I sent the following two e-mails to FedEx about it:
September 2, 2008
This is an e-mail I sent today to FedEx:
After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ theives, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.
I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.
If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.
As to not employing theives, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.
Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?
Today:
There are video cameras outisde the Post office on MacDonald Avenue, Brooklyn which should have recorded the package being dropped off on August 16, it was after the last pick up time for the day. Your research, I assume, included contacting the Post Office on this, as I have told you about the cameras before. Either it was not scanned or it was opened becasue I had "do not overheat" on the address label. When you deny my claim, which incidently I have not yet actually made, you are suggesting that I am trying to defraud you out of $50. In other words you are calling me a a liar. This is unacceptable to me personally, I do not take defamation of character likely and if I do not receive complete satisfaction, I will certainly take this matter further. If your research did not include checking the Post Office tapes, you are being negligent in your investigation which will be brought up in any legal action.
Anne Kamlet
I'm surprised people continue using Fedex ... This must be the worst company of all! They were supposed to deliver an envelope to a friend's apartment last week; this envelope contained a new Credit Card. The envelope was never delivered although Fedex promised day after day that they would deliver it ... and then stated that they were there and nobody opened the door... BS... nobody came... Well, thank God we called the bank on time and cancelled the account - they advised that the Card had been activated...LOL... Unbelievable! Hope the whole country could read this post!
The same thing happened to me. Except I was sending my laptop for service with a preprinted address label (FedEx) at one of their drop off boxes. My laptop was never scanned, on top of that, the pick up driver, according to witnesses, left the box on top of the drop off box for days. Yes, he just left it there, because he didn't recognize the manufacturer's preprinted FedEx shipping label. Needless to say, it was stolen quickly. My $3, 600 laptop going in for a simple fix. After all that, and FedEx's intolerable customer service, I camped out at the local station and talked to the manager several times, begging for any sort of compensation. The driver even admitted to this lapse of judgement, all the while standing in the lost items section of the local fedex store where they keep ratty old sweaters and odd objects left in boxes for people to claim, but NOT packages with their own labels? Wow. I have vowed never to use FedEx by choice again in my life, and I'm opening my own company now which will be heavily using delivery. I will only use USPS or UPS, never FedEx again. Over my lifetime, their loss will be in the hundreds of thousands at the minimum. Idiots. (yes I'm still angry).
You think your problem is bad. Read this!
www.goodmaid.com
If you read this you will NEVER use a maid service again!
First off, I had a hot date and hoped to take her back to my place..."you know, to have some milk and read the Bible".
I can't believe I tried to use this service but I didn't have time to clean up myself. I needed maid service so I thought I would try someone that I found online. Big mistake! Even their website is down now. It's now just a bunch of lewd advertisements.
I talked to them and they said they could come out the next day but it would cost me an extra $20 bucks. I guess I'm a sucker.
I left the door of my apartment unlocked so they could get in.
When I got back home, they had left a note on the door saying it was going to cost extra to clean my apartment. WTF! I already paid an extra $20 bucks for same day service. When I went in they had not even cleaned and you will NEVER believe what I found in the bathroom. You have got to look at the pictures. Prepare to be disgusted. Warning! Graphic! Not for youth.
I was really upset! I am on a tight budget anyway. I save most of my money my cigarettes (Benson & Hedges) and I like to eat out once in a while. That's about all the pleasure I get out of life. (well, except for an occasion date)
I have posted pictures of my apartment on this website. When you see these you're gonna see why I was disgusted.
http://www.houston-imports.com/dirty/dirty.html
It wasn't all that dirty. I even left some cleaning supplies out and I took my cats to a friends so that they were not in the way.
I'm really pissed! I want my $20 bucks back that I payed with my credit card.
Thanks for listening.
Cheers. Chad
chad.bradley@ymail.com
FedEx drop-off boxes DO NOT EXIST on US Post Office premises. You are devoid of any intelligence or ability for cognitive reasoning and rational thought. I'm continually amazed that people like you manage to avoid accidental death resulting from tying your shoelaces.
terrible service
Understaffed and ill trained. After being told my simple color copying job (400 copies) could not be done until the next day, I used a color copier to self service print what I needed. Using paper I purchased from them (gloss finish) I attempted to copy. After numerous mis feeds, paper jams (which I cleared myself-no staff available) and an fee meter that seemed multiply instead of add I left w/o finishing my job as my fee added up to close to $475.
Lesson learned-it's cheaper to color print at home. For $75 in printer cartridge ink and a ream of gloss paper I could have done the same thing w/o the frustration and outright price gouging.
The complaint has been investigated and resolved to the customer’s satisfaction.
My response is not so much about customer service. Although I will say that my recent experiences using FedEx Kinko's copy machines have been good. Since they seemed willing to tell me how to use their machines and was refunded for all bad copies.
So my complaint is about their sideline of accessories such as pencils, pens, etc. Because I recently purchased a three-pack of mechanical pencils going on three dollars. And found that two of them wouldn't spin out their lead, as well as having both erasers pop off the back. However, the third pencil was a lucky charm and worked. So I went back to the store to get a refund. But instead, got a clerk who managed to fix one pencil by getting the lead to spin out. But then preceded to tell me that they don't give refunds on opened packages.
So then, I have two good pencils. But my question is, does anyone think that FedEx Kinko's no-refund policy for opened packages to be a fair one for both store and customer, (even after being told by the asst. manager that they've never had a return on any non-paper items?)
I too worked for a Kinkos in Bozeman, Montana and had a similar experience. They are just massively understaffed. There are many complicated machines in the customer 'Self-serve' area, and most of the customers have trouble using them, so a staff member takes care of them. They offer packing and shipping through Fedex, which is handled by another staff member. There is an order taker, an order production person, and a quality control person. Lastly, an assistant manager and a store manager. Seven people. When I was working there, it would routinely be me and one other person, plus a pair of worthless managers who sat in the back office writing emails all day. Stress doesn't begin to describe it. I eventually burnt out completely, started making trouble for the worthless managers (asking them to do their jobs!), got written up for a bunch of meaningless crap everybody did, and quit.
Kinkos Employee Insight
I work at a kinkos in the valley and run production. The person in question should have assisted you in feeding the paper the correct way in the printer. There is no excuse for the poor customer service you received, and I would definitely bring it up and ask to speak to a manager. With the economic downturn, most likely a manager will be available during office hours (9-5) on weekdays. Unfortunately employees are spread thin and those with tenure are spread few and far between. It seems the person you dealt with had no expertise in the production part of the business. We definitely need more training in most areas, as you can never learn too much, but our customers also need more advocacy, but since we are a corporation, they tell us to say yes we can, no matter how tight the schedule.
We have our ups and downs, however there are some duds that are burnt out and only stick around for the paycheck. This is not my chosen career path, it pays my bills, but irregardless, it boils down to work ethic. Either you got it or not. I come in everyday and try to exceed my customer's expectations by providing pleasant knowledgeable service. This company is concerned w/ its bottom line. TWe have fewer people on each shift, sometimes having to work by ourselves, handling Shipping, Production, Signs and Banners ancd Customer Service.
I get it is part of the game, but the company has let us down. They are not staffing sufficiently, They cut our bonuses, they stopped matching our 401k. they launch a new campaign called "Clean and Bright" - where we basically have to double as the cleaning crew. The CEO yes you Mr Fred Smith has the audacity to Insult President Obama. All this while sponsoring a Nascar driver/car and footing the bill for SuperBowl commercials. Get back to the basics man. Stop giving it to the little man Show some Corporate Responsibility if that still means anything today.This is just my twenty cents, Thanks for the platform. Kinkos Employee Valley of the Sun
I completely disagree with you 100 percent. I recentally went to a fed ex kinkos to have 150 copies printed out because my charished parrot had flown off my shoulder and I was headed out to place these around the neighborhood, and on doors.
Story behind this is, Sunny flew off my shoulder when the shut of a car door startled him, it was night time, so when he flew away I only knew what direction he went not where he was. So I printed off one flyer that I was going to place a colored picture to. I Left for walgreens to get the picture printed off, on the way there I got hit head on by a drunk driver, mind you this was at 11pm at night. My seatbelt did not hold me and I hit my head on the windshield and knee on the dashboard, I was taken to the hospital. They put me on pain meds en route and they kept pumping me with them through the night, but I had to remain awake through all of this because I had a concushon. I was finally released from the hospital at 4 am, I had dislocated me knee and had a concushon but no horrible injuries. By the way whiplash showed up a couple of days later, and I suffered the side effects from the concushion and whiplash for six months afterwards.
ANYWAY THIS STORY IS BESIDE THE POINT, its just letting you know a little of the night I had before I dealt with kinkos .I stayed awake until the sun came up and went to have the picture made and then went to kinkos. Not only did they help me with getting the copies made, they did this all at no charge. I am not saying go there when you need flyers for your lost pet and they will do it free, BECAUSE I AM SURE THAT IS NOT THE CASE, I am just saying that they are caring and compassionate.
By the way, while handing out the flyers I found Sunny in a tree at about 10 am that day and after four hours of coaxing him he finally flew into my arms. Moral of the story
1. Kinkos Fed Ex are AMAZING
2. Get your pet bird a leash and harness, even with thier wings clipped the wind can carry them away on you
fraud
Dear Friend,
How are you today? I hope all is well with you and your family and i also hope that this email meets you in a Good condition since i have lost contact with you for so long.
I have been waiting for you ever since to contact me for your Confirmed Bank Draft of $850.000.00 United States Dollars that was allotted to you but I did not hear or receive any email or phone calls from you ever since that time, Then I went and deposited the Bank Draft of $850, 000.00 with FedEx Couriers Limited, West Africa, I then traveled out of the country for a 3 Months Course and I will not come back till end of December.
What you have to do now is to contact the FedEx Couriers Limited as soon as possible to know when they will deliver your package to you because of the expiring date. For your information, I have paid for the delivering Charge, Insurance premium and Clearance Certificate Fee of the Cheque showing that it is not a Drug Money or meant to sponsor Terrorist attack in your Country.
The only money you will send to the FedEx Couriers Limited to deliver your Bank Draft directly to your postal Address in your country is ($250.00 US) Dollars only being Security Keeping Fee of the Courier Company so far.Again, don't be deceived by anybody to pay any other money except $250.00US Dollars.
I would have paid for that also but the FedEx Courier Group said no because they don't know when you will contact them and in case of demurrage.You have to contact the FedEx Couriers Limited now for the delivery of your Draft with this informationbellow;
Contact Person: Mr. Jacob Walter
Email Address: [protected]@yahoo.pl
Telephone:+[protected]
Finally, make sure that you reconfirm your Postal address() and Direct telephone number to them again to avoid any mistake on the Delivery and ask them to give you the tracking Pin Number to enable you track your package over there and know when it will get to your address.
Let me repeat again, try to contact them as soon as you receive this mail to avoid any further delay and remember to pay them their Security Keeping fee of $250.00 US Dollars for their immediate action. You should also letme know through email as soon as you receive your Draft. Yours Faithfully,
Mrs. Marcia Oliveira.
United Nation Grant Allocation Officer
Compensation Board Organisation
The complaint has been investigated and resolved to the customer’s satisfaction.
Of course not I know it didn't come from FedEx Couriers, I new that it was not for real. I just thought I'd post it to show how cunning they are and how stupid they are for believing they could get away with this and to show others like you that
it is a scammmmm. STAY AWAY FROM SCAMS.
This is a recent email sent to me about a winning I should receive. My question does the woman below work for your company Mrs Kimberly Allen.
Regards
Helen
Package
31/10/2010
Reply ▼Delete
Show details
Hide details FedEx Delivery Add to contacts
From: FedEx Delivery (malievan@cable.net.co)
Sent: Sunday, 31 October 2010 3:17:03 PM
To:
1 attachment | Download all attachments (82.9 KB)
FedEx-1.pdf (51.9 KB)
This message is here because your junk email filter is set to exclusive.
Wait, it's safe! | I'm not sure, show content
Dear Customer!
We have been waiting for you to contact us for your Confirmed Package that is registered with us for shipping to your residential location. We thought that the sender gave you our contact details and that you would have contacted us by now. We would also let you know that a letter is also attached to your package. However, we cannot quote its content to you via E-mail for privacy reasons.
We understand that the content of your package itself is a Bank Draft worth $800, 000.00 USD, in FedEx we do not ship money in CASH or in CHEQUES but in Bank Drafts only.
The package is registered with us for mailing by your colleague, and your colleague explained that he is from the United States but he is in Nigeria for a three (3) month Surveying Project. for he is working with a consulting firm in Nigeria West Africa. We are sending you this E-mail because your package is been registered on a Special Order. What you have to do now, is to contact our Delivery Department for the immediate dispatch of your package to your residential address. Note that as soon as our Delivery Team confirms your information, it will only take us one working day (24 hours) for your package to arrive at its designated destination. For your information, the VAT & Shipping charges as well as Insurance fees have been paid by your colleague before your package was registered.
Note that the payment that is made on the Insurance, Premium & Clearance Certificates, are to certify that the Bank Draft is not a Drug Affiliated Fund (DAF) neither is it funds to sponsor Terrorism in your country. This will help you avoid any form of query from the Monetary Authority of your country. However, you will have to pay a sum of $105 US Dollars to the FedEx Delivery Department for the Security Keeping Fee of the FedEx Company as stated in our privacy terms & condition page. Also be informed that your colleague wished to pay for the Security Keeping charges, but we do not accept such payments considering the facts that all items & packages registered with us has a time limitation and we cannot accept payment not knowing when you will be picking up the package or even respond to us. So we cannot take the risk to have accepted such payment incase of any possible demurrage.
Kindly note that your colleague did not leave us with any further information.
We hope that you send your response to us as soon as possible because if you fail to respond until the expiry date of the foremost package, we may refer the package to the British Commission for Welfare as the package those not have a return address.
Kindly contact the delivery department (FedEx Delivery Post) with the details given below:
FedEx Delivery Post -:
Contact Person: Mr. Uche Davids
uchedavids@wss-id.org
Kindly complete the below form and send it to the email address given above.
This is mandatory to reconfirm your Postal address and telephone numbers.
FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
AGE
MARITAL STATUS:
COUNTRY:
OCCUPATION:
Kindly complete the above form and submit it to the delivery manager
on: uchedavids@wss-id.org
As soon as your details are received, our delivery team will give you the necessary payment procedure so that you can effect the payment for the Security Keeping Fees.
As soon as they confirm your payment receipt of $105 US Dollars.
They will not hesitate to dispatch your package as well as the attached letter to your residence. Which usually takes 24 hours being an over night delivery service.
Note: That we were not instructed to email you, but due to the high priority of your package we had to inform you as your sender did not leave us with his phone number because he stated that he just arrived Nigeria and he has not gotten a phone yet.
We personally sealed your Bank Draft and we found your email contact in the attached letter as the recipient of the foremost package. Ensure to contact the delivery department with the email address given above and ensure to fill the above form as well to enable a successful reconfirmation.
Yours Faithfully,
Mrs. Kimberly Allen.
FedEx Online Team Management.
All rights reserved. © [protected]
--------------------------------------------------------------------------------------
This E-mail is only for the above addressees. It may contain confidential or Privileged information. If you are not an addressee you must not copy, distribute, disclose or use any of the information in it or any attachments.
---------------------------------------------------------------------------------------
FEDEX INTL>>>LICENCE OF FEDERAL EXPRESS CO-OPERATION.
I think you're just terrible at life if you think this e-mail was really sent from Fedex.
This is a scam, that you fell for. By that I mean, you actually thought it was from Fedex.
Just to make things clear for you, it was not from Fedex.
Good luck in life my friend, I would advise never speaking to a salesman because they'll sell you anything.
additional charges several weeks later!
I recently shipped a book to a friend in Vietnam and was charged an outrageous price of around $70, I forget the exact amount, but that is not what this complaint is about. After several weeks my friend has still not received her package and now I receive a letter in the mail from FedEx telling me I owe them $66.37. No where in the letter did they explain where this magical number came from or why they think I owe them money. They just expect me to blindly pay whatever amount they claim I owe them without any reason or justification. I am so angry at FedEx that I will probably never use them as a shipping agent again, despite their proximity to my home and workplace. Their business has acted completely unethically in this matter. This is not a valid debt and I do not intend to pay it. If their employee made a mistake and failed to charge me the proper amount when he weighed the package (unlikely when the price is $70 for a book), then it is the employee's mistake and FedEx needs to resolve it. The thing that galls me the most though, is that FedEx didn't even have the courtesy to send me a letter saying there was a mistake, they just send me a bill and expect me to pay it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Some horrid candles, a gift from a well meaning American friend, were delivered as an Christmas gift last November. We did not ask for them, or order them or import them and were not informed in advance of delivery or, at the delivery, of any charges. In January a bill from Fedex arrived for £16.50 Import VAT plus their service charge £10, a total of £26.50. We rang them and told them we were not paying this as we played no part in the order or import. Their operator said 'it was up to us' which was the way we saw it and forgot about it. Long story short; after more demands and faxes and mails from us- none of which were answered- we now have a debt collection agency on to us.
Are they serious? That anyone can dump stuff on you unsolicited and then claim £26.50 a time from you?
I have a horrid feeling about this!
they gave my package to someone else
i thought my package was taking a while so i tracked it and it said delivered and sign for by R Gonzales i was so upset that was not me they actually took my package somewhere else.i have been in contact with fed ex and they have yet to help me fix the problem they made all i want is my 54 dollars back fed ex sucks and form now on im gonning to make sure the shipper is not fed ex good job people of fed ex
The complaint has been investigated and resolved to the customer’s satisfaction.
fedex driver hit my car
My workplace sends packages everyday by Fedex. We have a regular driver but on March 31st of 2009, we did not. I was leaving work and noticed that Fedex had arrived and he was parked in the isle as usual. The van was parked with no lights on and it wasnt running, so I continued to back out my spot. i was almost cleared and more than half way out of my spot when i noticed the Fedex van flying backwards towards me! i quick pulled forward back into my spot as i laid on the horn and the driver never even slowed down until he hit my driver side rear fender of my NEW car! The driver never said anything, no apology, even when the police were called and now I am dealing with their insurance company. It took me 2 weeks to for them to file the claim and the driver never even notified his manager and he has the nerve to say the whole thing was my fault when his insurance had to call him... he had no damage to his vehicle but took pictures of my car's damage?... please! the damage isn't too bad, its just an inconvenience now. according to others, Fedex's insurance is something great but i have yet to see this 'greatness' people talk about. The girl handling my file is a complete dip and she first told me Fedex would pay for the damage and then she took it back and said i will have to front half if i want my car fixed... hell no. i will never use fedex again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Same situation with the driver.. He gets out the truck says it's my fault and begins to snap photos. Doesn't ask how I'm doing, if I was hurt. He says he has witnesses saying it is my fault and was being such a dick about the whole situation. It was clear the driver ran a light and hit me as I was switching lanes.. I have his info I just can't get a hold on their insurance
Can I have the insurance number you called?
horriable service/ theft of packages
You people LIE! First after your mistake I waited 4 days for Edward to call me back( manager at Fed EX Kinko's). FUNNY he never got back to me with any type of explanation as to where my packages are. So I got ahold of the next manager Brandon after another four days he showed that he is worthless also. Brittany is the only employee that even tried to help. The whole mix up was due to a small mistake she made. I know none of us are perfect. But your employees have failed over and over again. They have lied to me giving me different bogus stories on where my stuff is at. It figures now FedEx has lost the original paper work for my shipment. Tomorrow is Easter and after three weeks of dealing with this crap my nieces and nephews will not have their Easter baskets. Your company as a whole is dishonest and crappy! I was told today, "We technically have until 7:30 to deliver toady". You have had my stuff for THREE weeks. You did not have anyone sign for the package and there is no report of it being to be picked to be redelivered! Figures, you failed again. I have tried to get my stuff back so many times it has giving me high blood pressure. If I end up in the hospital due to too high of a blood pressure I will own a bit of your company. If you Corporate have any concern for your customers will find out why you all failed to do your jobs and why you are paying so many slackers when many people could use a good job in today's economy. I will be filing theft charges Monday morning on your driver. He did not scan the packages in according to any of your employees so he must have stolen them!
Stacy Falcon [protected] PS I hope your kids are happy with their baskets!
The complaint has been investigated and resolved to the customer’s satisfaction.
Never received package
I order some tickets for my husband birthday March 21, 2017 and was suppose to recieve them the 25th, I never recieve them and the game was for April 5. As of this day I never recieve any tickets, ive been calling them and no one was able to solve my problem. The driver claim he left them at my door step they were never there. So finally some one contacted me yesterday from the local office that she had my package in her hand. So basically I paid shipping for nothing. Also had to get more tickets and I believe the driver had stolen my package. I will never ever do bussiness with fedex again if I can help it.
The complaint has been investigated and resolved to the customer’s satisfaction.
Check status in afternoon when I realize delivery not made. Called fedex, told that they made a mistake and put it on the wrong truck. Told them when it gets back, put it on another truck and deliver it. No can do, it will be delivered tomorrow. Not good enough, I say, can I pick it up. No you cannot. Well than deliver it today. No can do. You made the mistake, why should I suffer for it. Sorry, we really are sorry, but there is nothing else we can (will do) for you.
Item returned to facility at 1:22pm per tracking on-line, plenty of time to get it to me. But that would inconvenience fedex in Bethlehem, PA.
On June 1, FedEX picked up a package for delivery to my home, their website showed it was on truck for delivery to my home. On June 2, it was returned to FedEX because they said they could not locate address.
FedEX has delivers here at least 4 times year, but now they can't find it. On June 3, they said it is back on truck for delivery. We call them at 8:20 pm and are told it will be here in 30 minutes.
On June 4, their website shows it attempted to deliver but customer was not home. I have been here for 8 days without leaving the property so they obviously lie.
This morning, June 4, they say it is on truck for delivery and they can't take it off truck because it will take 2-3 days to return to company. We are told someone has to be here for delivery. We had other appointments scheduled for the day. FedEX ***!
Come on FedEx you are not leaving planet earth!
FedEx used to advertise "When it absolutely, positively needs to be there overnight". Well, I've had two negative experiences in a row now. I spent an ungodly amount to ship an overnight package to Canada. Two months later and no info from FedEx in between, it got delivered. I understand Customs issues, but would think FedEx would have been able to provide info on delivery status. They couldn't. Now my dryer went out. I found the needed part online and could get it next day (had FedEx done their part) as opposed to two days from a local supplier. I paid double the price of the part in shipping to get it a day sooner. Well, it's been five days now and FedEx cannot find it. Their "customer service" couldn't give two hoots. I am all for private enterprise vs. government, but this company has made me prefer the US Postal Service. Quite an accomplisnment, and not in a good way.
Hi,
We went to the FedEx office at Huebner Oaks, San Antonio, Texas; to print some black & white pictures. We have been to FedEx office (Same Location) before and printed pictures several times. We used to print 16"*20" sized pictures. We were charged 2$ approximately for each copy. But today we were charged 5.14$ for just a single copy which is absurd. We are so much disappointed by the service provided. The Team member on the bill is Melissa L. And the bar code is [protected]. We have been using FedEx service regularly, but this one is truly disappointing. Please look into this and make sure u regulate the costs which should not vary according to the person who generates the bill.
Thank you.
Mrs.Sumaya Asath.
Fed ex makes insuring and delivery of packages very troublesome. First they do not really insure packages and if you do with shipper a signature is required in person. I was off Saturday and Fed Ex says they made a delivery attempt at 10:00 but driver missed me ( probably in back yard mowing). Called to see if they would make a delivery attempt Monday because I was off, but they do not make delivery attempts on Monday. Asked if I could come pick up-- again facility for pick up not open on Monday. So my options are to take my time and drive the Greenville to pick up or set up another day for a delivery attempt and hope that I see them at the particular time they make their attempt.
I just wanted to let everyone know that fedex isnt as bad as everyone says! we del. pkgs on time if the weather isnt a factor. Or anything else out of our control! Plus i just wanted everyone to know if you would actually take a look at our service guide in the back there is a thing called surcharges it lets you know what you pkg could get charged for while in route! I have used fedex a many of years and they have never failed on me! so everyone who has an issue with fedex keep it to yourself ! omg if you people wouldnt call in ### all the damn time over a penny or a dollar then fedex wouldnt be adding add. surcharges to your pkgs in the future please be aware of the fine print! IT MEANS ALOT WITHIN FEDEX! ALSO JUST SHUT UP! UPS ISNT BETTER AND DHL WENT OUT OF BUS!
I am yet to get a package delivered by FedEx Ground on first try. They never can find my address, they even say it doesn't exist. If they do find it, they don't come before 6 p.m. when I am definitely home.
Why do I never have a problem with FedEx but I always have a problem with FedEx Ground? I cringe when I see that is how they are going to send my package.
I recommend to everyone I can, never use FedEx Ground if you can help it. FedEx Ground are the worst carriers ever!
I ordered my kids christmas gifts from a large online retailer. Order was shipped using 2 day shipping. It never turned up. After contacting the shipper they have said that Fedex lost the package 'in transit'. However the website says that the package is at 'fedex facility'. Now this is a pretty large box and weighed 68pounds. Tried to contact these folk to find out what is going on. Got an automated reply, but they never bothered to reply...
Never again FEDEX.
My God im about to explode in anger, so today they send me a txt message saying that my package in which was containing my allergies pills was being deliver today by a FedEx Truck, well the txt was send at 10:52am so ii told my boys lets chill outside and wait for the FedEx guy and than we go and play some ball, well at after hours of waiting at 1:10pm ii received another txt saying (item(s) has been attempted for delivery by the carrier and will try again tomorrow.) ii made this order tuesday july Fuking 3rd Ok they Dnt work on July4th so That's 3 days for the delivery really was expecting it today saturday july 6, but since they Dnt work on sundays my pills will be arriving July 8th monday, in others words ii pay for 2 the shipping and its been deliver to me on the 5th day, can you Fuking believe this bullcrap, hate they're service team in NJ, they need to steep up, now ill have to buy expensive over the counter allergies pill to hold unitl the ones ii order on 2 day shipping have to arrive on the 5th un fuking believable...
Fedex uses shady practices they picked up a item from Washington dc and were supposed to deliver to my home in nyc within 1-5 business days i called on the 4th day to get the status of the delivery they told me the package had been delivered and no one was home to accept it! I work out of my home I am always there.Then they told me that the package never got on there truck and that I would receive it the next day .I am still waiting for it. I live about 2hrs from dc I could have drove there and picked up the package myself about 20 times by now and spent less money on shipping which was 75 dollars. Then i found out that they use private carriers to do there services these people are really not part of there company they are just hired contractors what a surprise! It just goes to show you that the major companies in this country are not what they used to be they downsize for bigger profits and leave the consumer out to dry do not use there services try dhl or go pick it up yourself good luck and god bless America!
FedEx In-depth Review
Shipping Services:
FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.
Customer Service:
FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.
Pricing and Value:
FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.
International Shipping:
FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.
Technology and Online Experience:
FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.
Reliability and Security:
FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.
Sustainability and Environmental Initiatives:
FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.
Corporate Social Responsibility:
FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.
Additional Services:
In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.
Overall User Experience:
Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.
5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.
9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.
Shiply
40 reviews
Inbox & More Pack Ship & Print
16 reviews
J & S Transportation
13 reviews
Webster Hauling
15 reviews
United Global Logistics
4 reviews
Most discussed FedEx complaints
Fedex don't deliver on time!Recent comments about FedEx company
Shipping/trackingOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with FedEx?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FedEx Customer Service. Initial FedEx complaints should be directed to their team directly. You can find contact details for FedEx above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about FedEx. Discuss the issues you have had with FedEx and work with their customer service team to find a resolution.
FEDEX EXPRESS SERVICE
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager FEDEX,
Dear Natasha A,
Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.
Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.
Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.
Contact Name:
Residential Address:
Sex:
Age:
Occupation:
City:
State:
Postal Code:
Country:
Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.
The options, together with their associated conditions
are presented below:
Option:1
FEDEX EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD
Option:2
FEDEX PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
TOTAL...£463.00========$875 USD
Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD
The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.
This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.
This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.
Please respond to this email by making a selection from the three options above.
Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.
Best Regards,
MR. Ryan Gibson,
Client Service Manager
FEDEX COURIER SERVICE.
Open 7days-24hrs-365days.
TELE : (+[protected]
WHAT DO I DO?
Is this true? or a Fake?
if they steal my money i will sue fedex...