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1.4 1757 Reviews

FedEx Complaints Summary

164 Resolved
1588 Unresolved
Our verdict: If considering services from FedEx with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FedEx reviews & complaints 1757

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1:07 pm EDT

FedEx rotten customer service

Have been waiting for a delivery to my business via FedEx for a few days, understood that with the 4th of July it would be delayed a bit, expected delivery date of July 7, 2010. Our business hours are CLEARLY posted on the front door, the driver showed up before we were even open, left a tag on the door and left. We came into the office and called right away to see if we could get it delivered as it is something needed for work, was told they would try to call the driver and call us back. 2 hours later with no return call, we called back yet again and were told the same thing. 3 hours later we called back, asked for a supervisor and was told the driver was already home for the day and still had our package with him at his house. If we needed it, we could call him and see if it was ok for us to drive there. 35 miles one way of driving and poor customer service on everyone's part we finally got our package. Needless to say, not very happy with FedEx and they have probably lost a customer for life. I will also talk to our corporate office and discontinue using them at all 457 locations we have across the US.

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10:01 am EDT
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FedEx failure to resolve payments made

Fedex has a horrible billing system. Beware everyone who do business with fedex.

**** IF you make a payment by Bank Bill payment without a invoice (electronic mostly ) then your money is lost.
fedex simply take your money and will not apply to your account, fedex will not refund you, You have to spend
months, years to get that money back, if you can afford go to Court ****

in brief here is my issue

**** fedex kept money - it neighter apply to any invoice nor refunded. I submitted all evidences and proof from my bank statements and each single payment sent to fedex proving that i sent payment, but after 4 weeks still fedex has money but suspended my account and sending collection notices **

Take a look at this detailed proof of payments. ( i have the detailed report sent to fedex billing department and no action was taken to resolve this)

For one customer like me this much money is in air, what about millions of customers? is this the practice at fedex? if a payment is made without a reference to a invoice, means fedex will keep that money? what should i do?

My fedex account number - xxxxxx
i am a good customer overpay my bills.

** Contacted fedex and all i hear is we are researching this is the answer i got since 3 weeks will it take 3 weeks to research billing issue **

*** Main issue with my fedex account is - i made payments to fedex without reference to invoice which fedex did not apply the payment to any of open invoices. which resulted in $5000+ payments up in the air ***

** just one simple question, when i mail a payment to fedex without a reference to invoice, and if fedex is unable to apply to a invoice, why fedex is keeping my money since 2 years it is happening ***

for being a good cusotmer fedex penalized me and put my fedex service on hold since 4 weeks.

not only fedex held my money, but sending collection notices, stopped me from using fedex.
This is not only me with many, i am the victim.

Since i opened my fedex account i paid total $25000+ dollars to fedex and still fedex has credit.

i sent several emails to fedex corporation but no use

spoke to several people, but everyone telling we will research.

So this is my last attempt to resolve this, if not i guess i need to go to the court to resolve this.

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2:54 am EDT
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FedEx - drunk driver

We have a regular fedex delivery driver that reeks of alcohol and red eyes every time he comes to our facility I just dont understand how fedex can employ a drunk driver when so many good drivers need a job. One of our employees saw the guy drinking a 40. Oz from a paper bag in the parking lot. Un-believable! I know his name is "jon jensen" but goes by...

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4:50 pm EDT
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FedEx lazy drivers

So, we ordered a 46 inch tv. The window of delivery was 6/23-6/28. FedEx's tracking showed the package at our local hub on the 23'rd, with a delivery date of the 24'th.

Before I left for work yesterday, the tv was "out for delivery". Had someone wait at home for them to show up. Checking in on the tracking later, we had a Delivery exception: No attempt made, delivery scheduled for next business day.

But, because it was still inside the delivery window I didn't call them to complain. I gave them the benefit of the doubt that perhaps the truck it was on broke down. Not that a lazy driver didn't want to attempt to lift the box.

Waited around today for them to arrive as well. Didn't ring the doorbell, didn't knock. Just looked outside at around 10:30 am to see the tv sitting at our front door, easily seen from the roadside. We have a sign on the door to make all deliveries to the back porch (which is out of sight from the road, and safe from weather)

The kicker is what it said on the tracking "9:49 am - Left at back door. Signature Service not requested." Apparently the driver thinks that the "back door" actually means the "front door." Thankfully none of our neighbors saw the tv in time to steal it.

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Laurie14607
, US
Apr 22, 2011 12:13 pm EDT

Every time I have a fedex delivery, I have a problem. I never have trouble with UPS. This time the driver dumped a 52 lb package on the front porch of a multi-unit dwelling and didn't attempt to let me know it was there. I had no way of getting the package up one flight of stairs to my apartment. Why couldnt he bring it to my apartment door?I complained, and for the second half of my shipment, several days later, they promised me it would be delivered to my door. It was, but the driver didn't even bother to knock. I had to struggle to get a 115 lb box 2 feet over the threshold and lay it down flat. Several cuts and bruises layer, and a scraped wooden floor, I'm pissed.

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KixStar
Your mom, US
Jun 25, 2010 6:52 pm EDT

I would just be happy you got your tv within the time frame they promised. Just call your local depot, ask to talk to a supervisor, and let them know you would appreciate it if drivers read signs about where to leave deliveries.

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5:37 pm EDT
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FedEx payment of the fees stolen

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently, thank you
its last message:
FEDEX DIPLOMATIC COURIER COMPANY SERVICE LTD BENIN REPUBLIC .

[protected]@live.fr

ATTENTION : MSITTEF ABDELHAKIM /VALUEABLE TRUNK BOX TO BE DELIVERED TO YOUR DESTINATION

You are welcome to FEDEX COURIER COMPANY LTD with world wide delivery at its best. We are pleased to be at your service. FEDEX COURIER COMPANY LTD is Regulated and Stipulated by the Delivery Service Authority(DSA), the delivery institutions that REGULATES all delievry activities in the Benin Republic.This office has been Notified by your partner Mr.Goerge Udo about your Sealed Mettalic Consignment Box deposited in our door step.

Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

MODE OF DIPLOMATIC DELIVERY.

As soon as we Receive the courier charges, Our international Diplomat agent will depart Benin with your CONSIGNMENT BOX and your Shipment Airway bill will be sent to you immediately to track your Cargo to your given address within 48 _ 78 Hours . Our Diplomat agent will call you on arrival to your country to hand over your Box to you.

CONFIDENTIALITY NOTE

The information contained in this message is confidential. This message is intended to be read only by the person named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you have received this mail and did not request for it please discard with urgency. This mail was sent on behalf of Consignment box delivery in FEDEX delivery code of Conduct. Registered Trademark

CALL ME +229-[protected]

DR.DEXTER JOHNSON
(FOREIGN DELIVERY DEPARTMENT FEDEX BENIN)
FEDEX COURIER COMPANY LTD,
Regulated by the Delivery Services Authority-

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João carlos
, BR
Nov 01, 2019 10:57 pm EDT
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Explique porque tenho que pagar pela encomenda, pois apenas a remetente me pediu pra receber e guardá até ela chegar da Líbia. Agora vcs ficam me cobrando? Vou pagar nada pra vcs!? Cobrem da Oficial Palacios.

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João carlos
, BR
Nov 01, 2019 10:51 pm EDT
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Me explique porque tenho que pagar?

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João carlos
, BR
Nov 01, 2019 10:46 pm EDT
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Uma oficial do exército americano me enviou uma encomenda e agora recebi um e-mail da fedex pedindo para eu fazer o pagamento para poder receber a encomenda sendo que a oficial pagou lá na libia pra enviá a encomenda.

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abdelhakim msittef
, MA
Nov 20, 2018 4:41 am EST

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently, thank you
its last message:
FEDEX DIPLOMATIC COURIER COMPANY SERVICE LTD BENIN REPUBLIC .

courierexpress1956@live.fr

ATTENTION : MSITTEF ABDELHAKIM /VALUEABLE TRUNK BOX TO BE DELIVERED TO YOUR DESTINATION

You are welcome to FEDEX COURIER COMPANY LTD with world wide delivery at its best. We are pleased to be at your service. FEDEX COURIER COMPANY LTD is Regulated and Stipulated by the Delivery Service Authority(DSA), the delivery institutions that REGULATES all delievry activities in the Benin Republic.This office has been Notified by your partner Mr.Goerge Udo about your Sealed Mettalic Consignment Box deposited in our door step.

Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

MODE OF DIPLOMATIC DELIVERY.

As soon as we Receive the courier charges, Our international Diplomat agent will depart Benin with your CONSIGNMENT BOX and your Shipment Airway bill will be sent to you immediately to track your Cargo to your given address within 48 _ 78 Hours . Our Diplomat agent will call you on arrival to your country to hand over your Box to you.

CONFIDENTIALITY NOTE

The information contained in this message is confidential. This message is intended to be read only by the person named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you have received this mail and did not request for it please discard with urgency. This mail was sent on behalf of Consignment box delivery in FEDEX delivery code of Conduct. Registered Trademark

CALL ME +229-[protected]

DR.DEXTER JOHNSON
(FOREIGN DELIVERY DEPARTMENT FEDEX BENIN)
FEDEX COURIER COMPANY LTD,
Regulated by the Delivery Services Authority-

Fedex Express Diplomatic Courier Service Benin - Republic
Fedex Express Diplomatic Courier Service Benin - Republic

NB:allah the eternal to give us life so we must also give or allah we quickly resume our life

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mohamet el mame daour tour
, SN
Sep 24, 2015 8:51 am EDT
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Elise gereiro m'a envoyé un collier et j'aimerais savoir comment je proceder pour le recevoir

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kalsoom
, PK
Nov 15, 2014 12:16 am EST

hallo my name is kalsoom iqbal i leave in pakistan i wait my parsal but my parsal is not reach me plz tell me in which day when my parsal come my home in pakistan plz [protected] its my call number call me and sma me thanks

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Gribz
, BG
Oct 07, 2014 8:30 am EDT

well if you want a good and safe courier and messenger service and same day delivery you should try ontimemessenger-losangeles.com26770

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Qazi
, PK
Jun 11, 2011 4:53 pm EDT
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Its been 30 days since my parcel has been shifted to FedEx Benin from GPO Pakistan. It is not delivered to the destination yet. I have got complaint from my client. The information about the parcel is as follows:
Sender: Tufail Qazi, Pakistan, Receiver: Adda Williams, Benin Republic, Tracking number given by GPO Pakistan: CA000012152PK.
I hope that my problem will be resolved and parcel will be delivered to the address without any delay.

Regards
Tufail Qazi
Tel: +[protected]

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8:41 am EDT
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FedEx payement des frais de livraison volés

So that I receive my trunk box of Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim.43 rue badr el kobra apt.11 v.n 50000-meknes, morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box and my traicking number.Below its last message with its address postal.I requires of you to oblige DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD with to send me my trunk box and to give me my traicking number urgently
its last message:
Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

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Update by msittef abdelhakim
Jan 01, 2011 3:21 pm EST

Complaint Rating: 50 % with 2 votes
FedEx express diplomatic courier service Benin-Republic

My name is msittef abdelhakim so that I receive my trunk box money by Fedex express diplomatic courier service Benin-Republic with my name and addresses (msittef abdelhakim 43 rue badr el kobra 11 v.n 50000 meknes morocco)i board paid on May 19, 2010 my fees of US$180 cash in a letter with address below that DR.DEXTER JOHNSON (BENIGN FOREIGN DELIVERY DEPARTMENT FEDEX) FEDEX COURIER COMPANY LTD but since it with received my payment it has STOP to contact me and not send me my trunk box money and my traicking number.Below its last message with its address postal.I requires rich people and givers because i'm poor to compensate me by check urgently of $1000.000.00 with my name and addresses (msittef abdelhakim 43 rue badr el kobra 11 v.n 50000 meknes morocco) and to give me my traicking number urgently with my émail(msittef01@yahoo.fr)

its last message:
Dear Customer,
I write to inform you that i receive your new address you gave to us also assure you that as soon as you send the money to the address given to you, i shall commence on delivering of your trunk box to your door step.

You are so lucky because your trunk box is among the boxes mapped out to auction last year before we later stop the auction.

Make sure you send the money as you promise or else i will not respond to your mail.

Do inform me as soon as you send the money so that my in law will be at home to pick it

Send the money with this address as stated below.

Name: Hodonou Rodrigue
My house Address: Lot 91 ave Senande Apkakpa
Country: Benin-Republic
City: Cotonuo

Await to hear from you.

FedEx express diplomatic courier service Benin-Republic

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jeune34
, CM
Mar 28, 2016 5:06 pm EDT
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Bon soir, moi ce graumtaw jeunes yenga, ma correspondante ma envoyé un coli depuis venant de Londre que je doit recupéré en passent par le Benin moi je reside au Cameroun c'est ta dire a Bandjoun c a l'ouest du cameroun mon numero d tet est le suivant [protected] ci vous pouvez mes joindre avec SVP merci pour votre compréhensoin.

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seiniabakoura
, CM
Nov 26, 2014 4:28 pm EST

Bsr moi c Mr seini abakoura, ma correspondante ma envoyer des colis depuis canada en passent par Benin moi je reside au Cameroun cet a dire a Ebolowa c au sud du cameroun mon numero d tel et le +[protected] ci vous pouvez mes joindre avec svp merci pour votre compréhension

fairly
fairly
Libreville, GA
Feb 27, 2014 11:28 am EST
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Svp pourer vous me dire combien reste t'il exactement
et j'ai besoin du contacte personnel du Directeur

fairly
fairly
Libreville, GA
Feb 27, 2014 11:14 am EST
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Bonjour je me presente Mr fairly je vien par ceci reclamer mon colis qui ma été envoyer depuis la SUISSE en passent par le BENIN je reside au GABON
Voici mon adresse engandji.fairly@yahoo.fr
le traking de mon colis est 9686Y
Merci de me contacte au numero suivant +241 [protected]

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fairly
fairly
Libreville, GA
Feb 27, 2014 11:07 am EST
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Bonsoir je me present fairly depuis le Gabon
en effet j'ai un colis qui ma été envoye depuis la SUISSE passent par le BENIN svp prier de me contacte a l'adresse
engandji.fairly@yahoo.fr
+ [protected] .

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3:50 pm EDT
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FedEx customer service

I ordered a Nokia Shade from Verizon Wireless for a 2 Year upgrade. I had regrets in ordering the phone and decided to get the Omnia 2. The excellent folks at verizon (Non Sarcastic) told me that there will be no restocking fee just refuse the FedEx box when it comes and it will go right back. That was several days ago. Verizon has yet to get the phone back. I called customer service at FedEx and a very RUDE lady told me that it would ship out in an hour. That was 2 Days ago and it still sits at FedEx and they refuse to send it back. I am done with FedEx. UPS seems much much better and actually care about there customers.

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FedEx - Driver lies. Did not deliver package.

I have paid extra to have my package ship on time to my house. I stayed at home all day to wait for my package. No one came and yet status updated with delivery attempted and "custemer not available or business closed". I called Customer Service and they said they don't have the driver information, they can't contact the driver, that I have to wait for...

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3:44 pm EDT
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FedEx delivery

I have to complain, because Fedex still don't pick up my package.They don't know where are front door to my building, they still leave the pick up form on the rear door, which are close all the time.The front door are open(and inside is signed form).I told them but they do what they want, and they came between 11am-1pm.Who is at home in this time?.I'm so disappointed. This is the worse delivery company.

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Home Delivery
, US
Nov 20, 2010 4:43 am EST
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leave the door tag where they left it last, place a written note next to it informing the driver to go around your house and pick up the signature form

don't call the 800 directly since most of the time it may not reach the driver in time since these are sub contractors

or just leave a more permanent note on your residence stating you want deliveries/ pickups at a certain area of your house

they don't get paid by the hour, and following a pre-set turn-by-turns may not get to your home the same time everyday

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7:45 am EDT
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FedEx rude staff, no service

I recently went to this location to have some certificates printed for competitions my organization is holding, and the rude, nasty person at the counter refused to print them. He told me they don't print certificates. It is not in writing anywhere on their website that this is their policy. I will never go there again to have anything printed or shipped.

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4:19 pm EDT
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FedEx unprofessional

What a crap company. not reliable, poor customer service, totally unprofessional. DO NOT TRUST FEDEX HOME DELIVERY. Trust fedex express.

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Home Delivery
, US
Nov 20, 2010 4:39 am EST
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like any other company out there,

... your mileage may vary...

based on the driver servicing your area

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3:16 pm EDT

FedEx bad delivery service

On Thursday I discovered 2 door tags (tried to deliver) on my door for the same item. First off, if the delivery person had ANY sense they would have put the second tag elsewhere as noone saw the first tag.

Friday I call FedEx & their representative told me everything was delivered & didn't know why I had gotten a door tag. End of story, or so I thought.

Friday night come home & there is another door tag. Call again & this person tells me there are 2 packages that need to be signed for. So I find out where I can pick them up (I happen to work "near" their facility) & tell them to hold the packages, i.e. don't try to deliver them on Monday.

Monday I call to verify the packages are still at their facility for me to pick up (I was assured they were there).

I get there at noon & was told by the security guard they have specific pick up hours. Not one of my previous 3 phone calls was that mentioned.

On my way back to my vehicle I try to call FedEx to complain & was promplty hung up on by their representative "Michael".

My packages are now held hostage until I figure out how to get them "at their convenience".

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1:42 pm EDT

FedEx scam

I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well Saturday came and the website said it was on schedule, Saturday evening came and my package didn't arrive, on top of that the delivery date dissapeared and didn't reappear until Tuesday when it said it would be delivered that day. I thought it was a mistake, but it seems to be common practice at fedex.

Last week I ordered some more parts and they were shipped fedex. Three packages were scheduled to be delivered on Saturday which sounded great, just a few days after I ordered! So I stayed home Saturday waiting for the packages, and no packages were delivered. The delivery date dissapeared yet it was still on schedule... And then Monday evening a new delivery date for wedensday was set. Well at least those packages came on wed. This recent order was to come in two parts. The second part was shipped two days after the first (Friday 30th) it immediatly had a delivery date for the 5th (today) and surely enough my package wasn't delivered and the delivery date is gone.

I called fedex and spoke to a rep. I told him the situation and asked why it happened and when my package would arrive. He said he didn't know and that my package would be here tomorrow. I guess we will see about that!

Moral of the story is that if you want to track your packages don't bother with fedex, and most importantly don't trust their delivery date.

I will be trying to get my money back and avoid fedex at all cost in the future.

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DadoMac
Vancouver, CA
Apr 14, 2010 8:44 pm EDT

My wife received a gift package addressed to me, just before lent and delivered by FedEx.

More than TWO WEEKS after the delivery, I received a bill from the company charging me about $13+.

As sure I was that it had been paid for, I called the company's 1-800 number to inquire about it.

At first I was told it was a tax imposed by the government for the gift I received. (The bill says it was 'advancement fee') . I was given an improptu lecture on the subject of taxation on the phone. I agreed I will pay the "gift tax" but first since the guy on the phone is knowledgeable on the specific tax, I asked for the copy of the law, and the basis of the amount they imposed on me.

I repeated a lot of times I was willing to pay as long as they give me the basis of computation for the tax, why the tax is almost the same as the amount of the gift.

IT TURNED OUT, IT IS NOT TAX, BUT SERVICE FEE. I told the person on the other line I am not paying for a service I did not ask for. I called my nephew who sent it and he told me it he paid for sending it.

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5:51 pm EDT
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FedEx being punished for reporting non-delivery

Fed Ex Ground claimed to have delivered a package. As luck would have it, I was home at the alleged time of delivery, which I learned about when I tracked the package later that day. I reported the non-delivery immediately. While I received a telephone call the next day asking if I 'found the package". There was no other contact from FedEx.

The next week, i called for a status and was told the driver said it was delivered, only the delivery location was changed from what was originally reported. Since the driver said it was delivered - it therefore was - according to FedEx Ground. My statement that it was not was not important.

To punish me for being a little irked over being told I was a liar, FedEx Ground has been holding subsequent packages hostage (too late to cancel 1, and the second one I was told by the vendor would be through USPS not FedEx).

Because the driver did not deliver a package, I can not be trusted to receive packages unless I am available for a signature. I already lost time from work over one package, and I can not do it for the second one. Because of FedEx Ground's handling of the lost package, I can not trust that they will leave subsequent packages, instead, maybe not deliver again just to stick it to me. After all, the driver who did not deliver is apparently the only driver for the area. If she doesn't deliver and says she did (which is what caused this mess to begin with), Fed Ex sides with the driver - customer be damned!

The funny thing about all this: We have recived countless FedEx's for 15 years at this address and never had a problem . Wouldn't one think that if we were scammers that we would have done it long before now?

I guess the moral of the story is: FedEx ground is great as long as they do their job. But if they make a mistake, it is the customer's fault and FedEx will spare no effort in making that point clear

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Angry in Brooklyn
Brooklyn, US
Dec 30, 2010 8:22 pm EST

I'm having the same problem with fedex. They said they delivered a package and when I got hone there was no package. They claimed that they were doing an investigation but the driver was stalking my home leaving notes saying to sign if we received the package. After weeks of not hearing anything from radio shack ( the shipper) or fedex I decided to contact them. Radio shack said fedex denied the claim and fedex is saying radio shack never filed a claim. How is it they didn't file a claim but the driver was stalking us about the package? Then fedex says well it was denied because the driver verified my house was where he left the package. How are you verifying anything by looking at the house where u think u left it? If there is no package what are u verifying? So basically fedex is saying that since the driver said that he delivered it to your home there's nothing else we can do. When I asked to speak to a supervisor or manager, the woman I was speaking to told me she didn't know of anyone who would handle this call. She didn't know who was supervising her that day. Come on now. I will never deal with fedex again. Their customer service is horrendous.

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1:22 pm EDT

FedEx provides terrible service

Kinkos provides terrible customer service. The last time I went into Kinkos I tried to print on the design work station computer color printer, but it did not have page tiling. I proceeded to have it printed at the front desk, but the color printers were down. I had to drive all the way to another store to finally get a simple color print out. I was given the print outs for free, but was told that it would not be free if it happened again because it is not Kinkos fault that the printers were down. How about comping the print outs because it is good customer service? Kinkos offers printing services, so shouldn't it work when you go there. And if it does not work, then, yes, it is your fault.

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MaximoMassely, MD
Beverly Hills, US
Jun 28, 2011 2:27 am EDT

I'm surprised people continue using Fedex ... This must be the worst company of all! They were supposed to deliver an envelope to a friend's apartment last week; this envelope contained a new Credit Card. The envelope was never delivered although Fedex promised day after day that they would deliver it ... and then stated that they were there and nobody opened the door... BS... nobody came... Well, thank God we called the bank on time and cancelled the account - they advised that the Card had been activated...LOL... Unbelievable! Hope the whole country could read this post!

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4:59 am EDT
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FedEx avoid this joke masquerading as a business at all costs

On March 15th, I ordered a package from an online retailer who I won't name here, lest they sue me for defamation for being associated with a company as horrible as FedEx. Due to a glitch, the package ended up heading to my old address, which had been on file with them. I emailed customer support and they corrected it before the package even went out. "Awesome, " I thought, "Customer service that's both fast and effective". Obviously, though, that's where this retailer and their shipping company, FedEx, differ.

The package was shipped on the 16th and reached Salt Lake City, where I live, on Thursday the 18th. The estimated delivery date was the 21st, a Sunday, so I hoped it would come the following day but would understand if I received it on Monday the 22nd. Nope. It sat at a hub here in Salt Lake until the 23rd, whereupon it embarked towards Denver, Colorado. Denver is more than 370 miles from here. 4 days later, the package had returned from its detour to Denver. That was a Saturday, so again I assumed the package would be delivered on Monday. Again, I was wrong, because on Monday it left for Denver. Again.

I was obviously a little perturbed, so I sent a quick e-mail to FedEx customer support asking them to fix the problem. They assured me it would be forwarded to the appropriate department and the problem would be taken care of. Later that day, the package returned to Salt Lake. I figured that, having complained to them, I would receive the package the next day or the day after that. I must be stupid to assume these things, because guess where it's headed again? That's right, Denver.

Here's a fun fact. Did you know that by the time it gets to me, the package will have traveled over 1/10th of the Earth's circumference on an increasingly ridiculous series of totally unnecessary trips?

Last night I sent them a second e-mail asking why the first didn't solve my problem, and demanding that they overnight it to me as soon as it reaches Denver. I threatened to boycott their service and spread a lot of ill will if they didn't. They haven't contacted me yet, and I have yet to see if my package is going to eventually get here, but I've changed my mind. No matter when (or if) the package arrives, I'm refusing to use FedEx again and am leaving complaints on every site I can think of. Avoid this joke masquerading as a business at all costs.

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11:07 am EDT
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FedEx fraud instead of $14.35 a $25.35 charge

I had to ship documents - 4 sheet of paper, less than 1 ounces - to Brunswick/GA. Addressee wanted FedEx shipped. Printed label online, FedEx Express 2Day; DebitCard charge was $14.35 ...they said. Then I brought the papers to their shop, ask for an envelope, got a receipt march 1. 2010.
March 9 they sent an email "regarding shipment for correct pieces, weight and service the final rate = $25.35.
Couldn't call them because only costly cellular, sent emails. They denied $11.00 refund. They are CHEATERS.
Never again I use FedEx and I would like to warn all people. Manfred Email [protected]@aol.com

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FedEx fake e-loterry winning

Fedex express service
Customer/delivery services department
Address of head office: fedex international
3b houghton way, st james centre, brighton, sussex, bn1 7dx, england, m171ttuk.
Client service manager fedex,

Dear rana durga,

Welcome to fedex express service (Fedex) we are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00 (Seven hundred and fifteen thousand great britain pounds). By the verifications dept. At the headquarters of the uknl. Winning cheque, original copy of your winning certificate, together with a covering document (Money laundering protection and letter of affidavit for claims) from the british government stating that the money was obtained legally through their uknl promotion will be sent to you as soon as you choose from any of the option stipulated below.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When this is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact name:
Residential address:
Sex:
Age:
Occupation:
City:
State:

Postal code:

Country:

Telephone.:... Package contents: cheque, winning certificate and security documents.
Delivery time :... (time of recipient's availability)
Service options: you are required to select a service option below.

The options, together with their associated conditions
Are presented below:

Option:1
Fedex express delivery (Same day parcel delivery)
Mailing...£105.00
Insurance...£430.00
Vat (5%)...£034.00
Total...£569.00=$1, 074 usd

Option:2
Fedex premium service (Next day parcel delivery)
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
Total...£463.00=$875 usd

Option:3
Fedex regular service (3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
Total...£379.00=$ 715 usd

The charges are a little bit high because of the hardcover insurance policy we have undertaken incase of loss, damage or theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery (C. O. D) because we don't accept cash.

This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing. With the above reason, reverse payment is ruled out. Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.

Good luck and congratulations once again. Please send your response within the next 24hrs to this same email address.

Best regards,
Mr. Ryan gibson,
Client service manager
Fedex courier service.
Open 7days-24hrs-365days.
Tele : (+[protected]

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realisticfrankie
valley park, US
May 22, 2012 6:01 am EDT
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I received the same thing but i send him an e-mail telling him that i work for the missouri police department and i also told him he was famous and to go on the link of this website.

First one email i received was: Dear Frankie Chiclana,

In all your correspondence e-mails to me, your email has been verified by this office and i'm pleased to brief you a little on the notification that you received. In the UKNL monthly draw that was held recenty in the UK NATIONAL e-LOTTERY BOARD, Your email address (frankiechiclana@yahoo.com) which was randomly selected along with others from over 24, 000 website on the Internet was attached to a ticket number [protected]) which subsequently won you the lottery.. Meanwhile, your e-mail was among the seven (7) Lucky winners who won £715, 000.00(Seven Hundred and Fifteen Thousand GreatBritain Pounds)

Please note that your Certified Winning Certificate signed by our International Coordinator along with a bank cheque of £715, 000.00(Seven Hundred and Fifteen Thousand GreatBritain Pounds) has today been dispatched to our courier service affiliate here in England, for onward delivery to your home address. Below is the contact information of courier service:

To contact, please use one of the methods below.

Fedex Express Service Worldwide(Uk)
Mr. Ryan Gibson (Contact Person)
Product Mgr Special Services
E-mail: enquire-fedexcourier@admin.in.th
Office +[protected](CALL IMMEDIATELY TO CONFIRM)

When contacting them, you are required to quote Order Number below for this reason as subject on your email while contacting the courier service for your parcel to be honored and given instant attention.

Order Number: D57252

PLEASE ACT ON THE INSTRUCTIONS GIVEN TO YOU BY THE COURIER SERVICE and also Keep us updated always on your dealings with Courier Company so that we can guide you further as your fiduciary agent. Please kindly accept the necessary instructions given to you today and act fast as instructed to ensure that you receive your prize before the two (2) weeks DEADLINE FIXED.

In your best interest and also to avoid mix up of numbers and names of any kind, we request that you keep the entire details of your award strictly from public notice until the process of remmiting your award has been completed. Congratulations once again on your winnings!

Best Regards,

Mr.Adams Bradford
Remittance Dept Officer

Second one email was: FEDEX EXPRESS SERVICE
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager FEDEX,

Dear Customer,

Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact Name:
Residential Address:
Sex:
Age:
Occupation:
City:
State:
Postal Code:
Country:
Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.
The options, together with their associated conditions
are presented below:

Option:1
EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD

Option:2
FEDEX PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
TOTAL...£463.00========$875 USD

Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD

The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.
Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

Best Regards,
MR. Ryan Gibson,
Client Service Manager
FEDEX COURIER SERVICE.
Open 7days-24hrs-365days.
TELE : +[protected]

Last one i received was: FEDEX EXPRESS SERVICE (FEDEX)
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager FEDEX,

Dear Frankie Chiclana,

We have receive your email. Thank your for your continued interest in our services.

I am in receipt of your email you have choosen the EXPRESS DELIVERY (Same day parcel delivery )
is £569.00 needs to be sent by you Winner and cannot be deducted from your prize money.

Option:1
EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD
You are hereby requested to make payments for the choosen option via Western Union Money Transfer immediately to our accounts officer.(Larry H. Livingson)

Name of receiver: Larry H. Livingston
Address of reciever:3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK

Immediately payment is made, do send us the information such

1.Name and address of sender
2.Name of reciever
3.Amount sent
4.Control number(MTCN)

Money Transfer Control Number{MTCN}{10 DIGITS}: And you are also advice to send to us a scan copy of the payment slip for verification.

Immediately payment is comfirmed, your package which contains your Winning Cheque, Security Documents, Winning Certificate will be dispatched to the address below.

Contact: Name: Frankie Chiclana
Address: 435 Benton St.
City: valley park
State: Missiouri
Postal code: 63088
Country: United States
phone:[protected]

Immediately payment is comfirmed your package will be delivered 24 hours after payment.

Also scan to this office your driver’s license or any valid Identification document (international passport/identification card)it will be needed upon delivery.

I shall await your prompt reply.

Regards
Mr.Ryan Gibson
Office Tel:+[protected]

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vonkev
Wednesbury, GB
Jul 23, 2010 11:36 pm EDT

so glad i searched my ryan gibson lol :@)

Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact Name:
Residential Address:
Sex:
Age:
Occupation:
City:
State:

Postal Code:

Country:

Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.

The options, together with their associated conditions
are presented below:

Option:1
FEDEX EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD

Option:2
FEDEX PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
TOTAL...£463.00========$875 USD

Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD

The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.

Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

Best Regards,
MR. Ryan Gibson,
Client Service Manager
FEDEX COURIER SERVICE.
Open 7days-24hrs-365days.
TELE : (+[protected]

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vonkev
Wednesbury, GB
Jul 23, 2010 11:34 pm EDT

yes i had the same email yesterday lol so glad i searched ryan gibson fedex lol

Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact Name:
Residential Address:
Sex:
Age:
Occupation:
City:
State:

Postal Code:

Country:

Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.

The options, together with their associated conditions
are presented below:

Option:1
FEDEX EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD

Option:2
FEDEX PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
TOTAL...£463.00========$875 USD

Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD

The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.

Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

Best Regards,
MR. Ryan Gibson,
Client Service Manager
FEDEX COURIER SERVICE.
Open 7days-24hrs-365days.
TELE : (+[protected]

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V
Vifer
, PH
Jul 08, 2010 1:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

~Heres mine:

DIONE SECURITY/COURIER EXPRESS SERVICES (Uk)
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: DIONE INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager DIONE,

Dear Sir/ma,

Welcome to Dione Security/Courier Service Worldwide(Uk) We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. According to the ORDER number you provided; You have the Following Packages Ready for Delivery.
1. UKNL.Winning Cheque of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).
2. Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion.

We shall be Delivery This Winning Packages to you in your location, But first you have to choose from any of the option stipulated below. Immediately after you choose an option we shall then assign a delivery agent to have it delivered to you.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact Name:
Delivery Address:
City:
State:

Postal Code:

Country:

Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.

The options, together with their associated conditions
are presented below:

Option:1
DIONE EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£75.00
Insurance...£30.00
Vat (5%)... ...£034.00
TOTAL...£139.00========$201.72USD

Option:2
DIONE PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£65.00
Insurance...£30.00
Vat (5%)...£034.00
TOTAL...£129.00========$187.20 USD

Option:3
DIONE REGULAR SERVICE(3working days)
Mailing ;...£50.00
Insurance...£30.00
Vat (5%)...£034.00
TOTAL...£114.00========$ 165.44USD

The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.

Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

Best Regards,
MR. JOHN QUAME,
Client Service Manager
Dione Security/Courier Service Worldwide

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Vifer
, PH
Jul 08, 2010 1:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have you ever paid it? i have the same letter!

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MMEE
, GB
Jun 11, 2010 5:06 pm EDT

Now working under a different name - Dione security/courier express services. Same letter and address!

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Trez
March, GB
Mar 30, 2010 1:28 pm EDT

COURIER COST/CLAIMS OPTIONS‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏
From: enquire-fedexcourier01@live.com on behalf of FedEx Express Courier (dispatch-department@fed-expressonline.com)
Sent: 27 March 2010 12:38:04
To: teresa.rayner@hotmail.co.uk

FEDEX EXPRESS SERVICE
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager FEDEX,

Dear Teresa Rayner,

Welcome to FEDEX EXPRESS SERVICE(FEDEX)We are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.

Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00(Seven Hundred and Fifteen Thousand Great Britain Pounds).by the Verifications Dept. at the HeadQuarters of the UKNL.Winning Cheque, Original Copy of your Winning Certificate, together with a covering document (Money Laundering protection and Letter of Affidavit for Claims) from the British Government stating that the money was obtained legally through their UKNL promotion will be sent to you as soon as you choose from any of the option stipulated below.

Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When This is done you will be issued a tracking number with which you will be able to monitor your package online.

Contact Name:
Residential Address:
Sex:
Age:
Occupation:
City:
State:

Postal Code:

Country:

Telephone.:... Package Contents: Cheque, Winning Certificate and Security Documents.
Delivery time :...( time of recipient's availability)
Service Options: You are required to select a service option below.

The options, together with their associated conditions
are presented below:

Option:1
FEDEX EXPRESS DELIVERY (Same day parcel delivery )
Mailing...£105.00
Insurance...£430.00
Vat (5%)... ...£034.00
TOTAL...£569.00========$1, 074 USD

Option:2
FEDEX PREMIUM SERVICE (Next day parcel delivery )
Mailing &n bsp;...£75.00
Insurance...£350.00
Vat (5%)...£038.00
TOTAL...£463.00========$875 USD

Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD

The charges are a little bit high because of the Hardcover insurance Policy we have undertaken incase of loss, Damage or Theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery(C.O.D) because we don't accept cash.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to a void misappropriation of funds.

This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing.With the above reason, reverse payment is ruled out.Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.

Please respond to this email by making a selection from the three options above.

Good luck and Congratulations once again. Please send your response within the next 24hrs to this same email address.

Best Regards,
MR. Ryan Gibson,
Client Service Manager
FEDEX COURIER SERVICE.
Open 7days-24hrs-365days.
TELE : (+[protected]

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I then recieved another email asking me to pay to western union the amount of £379.00 to receive my cheque see below

PAYMENT INSTRUCTION‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏‏
From: enquire-fedexcourier01@live.com on behalf of FedEx Express Courier (dispatch-department@fed-expressonline.com)
Sent: 30 March 2010 06:25:38
To: teresa.rayner@hotmail.co.uk

FEDEX EXPRESS SERVICE (FEDEX)
Customer/Delivery Services Department
ADDRESS OF HEAD OFFICE: FEDEX INTERNATIONAL
3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK.
Client Service Manager FEDEX,

Dear Teresa Rayner,

We have receive your email. Thank your for your continued interest in our services.

I am in receipt of your email you have choosen the FEDEX REGULAR SERVICE(3working days)
is £379.00 needs to be sent by you Winner and cannot be deducted from your prize money.

Option:3
FEDEX REGULAR SERVICE(3working days)
Mailing ;...£60.00
Insurance...£300.00
Vat (5%)...£019.00
TOTAL...£379.00========$ 715 USD

You are hereby requested to make payments for the choosen option via Western Union Money Transfer immediately to our accounts officer.(Mr. Robert H. Livingson)

Name of receiver: Mr.Robert H. Livingston
Address of reciever:3b Houghton Way, St James Centre, BRIGHTON, Sussex, BN1 7DX, ENGLAND, M171TTUK

Immediately payment is made, do send us the information such

1.Name and address of sender
2.Name of reciever
3.Amount sent
4.Control number(MTCN)

Money Transfer Control Number{MTCN}{10 DIGITS}: And you are also advice to send to us a scan copy of the payment slip for verification.

Immediately payment is comfirmed, your package which contains your Winning Cheque, Security Documents, Winning Certificate will be dispatched to the address below.

Contact Name: Teresa Rayner
Residential Address:2 Bronze Street, March, Cambs.
Postal Code: PE15 8UJ
Country: UK
Tel:[protected]

Immediately payment is comfirmed your package will be delivered 72 hours after payment.Also scan to this office your driver’s license or any valid Identification document (international passport/identification card)it will be needed upon delivery.

I shall await your prompt reply.

Regards
Mr. Ryan Gibson
Office Tel:(+[protected]

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3:26 pm EST
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FedEx fedex ground complaints

to everyone complaining about fedex ground: fedex ground does not guarantee a specific delivery time! duh. if you want a specific time for your package to be delived try fedex express. fedex ground is only suppose to deliver to buisness. so if you are upset over fedex ground not finding your house its because you should have use fedex home delivery. since ground isnt suppose to do homes! know what u r talking about before you start to complain about when ur package was suppose to be delivered!

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Regenald
Stover, US
Feb 12, 2011 2:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

When you order goods, the company you buy from arranges the shipping. If FedEx ground can't deliver to homes, FedEx should require the shipper to send it FedEx Home Delivery.

C
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ComplaintDept2
San Diego, US
Nov 30, 2010 3:40 am EST

"know what u r talking about before you start to complain"

FYI smart guy, your hastily directed comment supporting Fedex is actually filed under "complaints". You should heed your own advice.

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10:58 am EST
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FedEx stay away rip off loose a lot packages

Hello

I also learned a few interesting facts about these people the hard way.

They deliver on saturday. (Sometimes)

They do not deliver on mondays. (Ever)

If your package you ordered has tracking numbers indicating
Your package is on the truck and you see the truck drive by
Your house, you may expect delivery on a later date.

If your package is late and your tracking data said it was on the
Way, and you go to the tracking page to check, you might read
That they could not find your address. (And they have found
Your house many times in the past) you will have to wait until
The next delivery day for them to look for you again.
(This may mean waiting until sunday and monday have passed!)

When your winning ebay bid glass ware you know very well
Was worth $ 300 to $500 but you only had to pay $20. 00 for it,
Arrives broken and you paid for insurance, just try to get your
Package items covered for actual value. (As you assumed your
Insurance for the $500. 00 value package should have.) your
Result of attempting to file a claim gives you the answer that the
Shipper did not pack it well enough and you will need to contact
Them for replacement. (The ebay seller packed it very well but
Not well enough to prevent damage when the box was crushed !)
(The ebay seller did not have more than this single item and said
Sorry, they were not responsible for the package gorillas football
Practice. And they had used double boxes with plastic peanuts in
The volume between the 2 boxes.) (The inner box also crushed!)

Many of the internet scams i put in the trash refer to this company
As holding your winnings and are simply waiting for your bank
Tracking numbers to send your money to you after they have
This method to access your bank account. (Yeah, sure, right !)

I learned that the safest method to use to ship to
Others is either ups or usps. But, watch out if you ship
Usps international priority insured with delivery confirmation.
The usps sends these by fedex and i have such a package which
Has been missing more than a year and the insurance has not
Been worth as much as it cost me!

Another valuable package which i had shipped to a different
Country had all the proper paperwork attached to 5 of the 6 sides
Of the box. But, fedex, shipping for usps priority international
Insured with next day delivery guaranteed, was held in the
Receiving country in customs because the very well attached
And covered by those adhesive plastic shipping documents
Protectors had somehow been lost. (I was contacted by the
Foreign country through my email address which was on my
Attached shipping packing list / declaration form filled out at
The usps desk by usps people, for a verification of package
Contents valuation.) this package waited in the receiving
Country between customs delays and then fedex delays
Before they finally delivered to the destination address which
I think was a few streets away from a listed fedex location there.)
(This previously good customer of mine will not answer any of
My emails nor do any more business with me due to this fiasco!)

Ups costs more for international shipping than usps / fedex
Shipping, but i now no longer sell internationally and any
Of my remaining international shipments will be by ups to
Be certain they arrive.

When i order anything i can have sent other than fedex, i
Specify even usps parcel post to reduce the crushed packages
I receive.

Their trucks have brighter colors than brown.

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Kwewak
Southfield, US
May 08, 2014 2:16 pm EDT

I am furious about Smart Post. I am in my winter home temporarily and have the mail forwarded to my summer home. I needed a couple of things so I ordered them and specified FedEx so I would be sure to get them. There was no indication by the seller that they were using a method that required FedEx to transfer the package to the USPS for delivery. Now the seller won't talk to me, FedEx won't talk to me, I went to the PO and they can't help me except to say the packages were "probably" forwarded to my summer home. Which will mean I have to wait til I get back there to see if I got them, then will have to pack them and tote them down here later, when I needed them here THIS WEEK. Bad idea, FedEx. And UPS is no better.

J
J
jojo681
Corpus Christi, US
May 28, 2011 12:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have two packages that I never got that the shipper used Fedex Smartpost in the last month. I seriously think these people are stealing the packages. The tracking info both times stops at "in transit" from Houston to Corpus and the post office never receives the package to deliver. I hate to accuse someone of stealing but what else can I think. When you call Fedex all they do is repeat the tracking info that you already know and are no help at all.

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Ronzie
1090 Heritage Way, US
Dec 29, 2010 12:39 am EST

I will never use FED EX again. These guys lie, make excuses, lie some more and then put the blame on you - "You were not home to receive the package, " all bull xxxx! I placed an order with DELL - a laptop and a mini notebook. I payed for next day delivery which would mean the package would arrive well in time for Christmas. Delivery date was set for 15 December, 2010. The mini arrived as scheduled, but not with the laptop. The driver said the laptop would arrive the next day. That didn't happen. What did happen was that FED EX sent the package back to DELL marked as "Non-acceptance of Delivery." When I spoke with FED EX they told me nobody was home when the package was delivered. After explaining to them that we were home and had signed for the mini, they transfered me to customer service in ... New Deli! Just try explaining these circumstances to someone who doesn't really understand English or life in America. Took forever to cancel, refund and re-order the item - all because of FED EX. Yet, the item was ordered with next day delivery set for 23 Dec, 2010. Package didn't arrive. When I spoke to FED EX they told me they wouldn't be able to deliver the package until the 24th and guaranteed it. No luck. When I spoke to them again, they said they were sorry and that the item would arrive on Monday, 27 Dec. Again, no luck. What was the excuse... the weather as snow moved in. Still not done with this nightmare. I was visiting my son in Virginia for Christmas. I live five hours away. I had to go back to work on the 29th so the 28th was absolutely the last day I could wait. They ensured me the package was on the truck at of 04:00 a.m. on the 28th and would arrive by 17:00 (5 p.m.). Great, now I have to wait all day to leave late and arrive later. Nope, the package didn't come because, as they told me, it was never suppose to arrive until the 28th. This was from the same person who guaranteed me it was on the truck earlier in the day. Are you kidding me. So now I have to change the shipping address with another 7 - 10 days wait time. Well, that if they actually get it right this time. Never again. I've never had problems with UPS... NEVER! I've had more than 100 items shipped UPS (EBAY) without delay and normally early. I don't care if DELL or anyone else offers free shippping by UPS, I'll pay for the shipping by another handler. These guys are absolutely the wores and who actually knows where this story will end. I'm now in North Carolina and my wife still doesn't have her present. Could be I'll have to take a trip to New Deli to get this done right. It'd probably be faster. Why can't this company just be truthful and earn some respect. I hope UPS put these duds under.

FedEx In-depth Review

Shipping Services:

FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.

Customer Service:

FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.

Pricing and Value:

FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.

International Shipping:

FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.

Technology and Online Experience:

FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.

Reliability and Security:

FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.

Sustainability and Environmental Initiatives:

FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.

Corporate Social Responsibility:

FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.

Additional Services:

In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.

Overall User Experience:

Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.

How to file a complaint about FedEx?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

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