FedEx
reviews and complaints

I ordered a package on December 29th that was shipped via FEDEX. On January 7th, FEDEX delivered someone else’s package to my home. I called them and informed them that I was expecting a package and I had received someone else’s package with the wrong address and name. FEDEX said that would track down my package and get back to me within 48 hours. I called them after two days. No one even knew what I was talking about. I had to refile the claim and was told that I would hear back within 48 hours. After a week I called them and asked the status of my package. They said the driver had picked up the package that was left at my door by accident and that they were still trying to find my package. I told them that the driver lied.

I had called the lady whose package I received by accident and she came and picked it up. I waited another week and called back. This time they had my claim on file but could report no status. I told them that I was going to order another package from the shipper and that I wanted my money back for the package that wasn’t delivered. They said that I just needed to file a claim and that I would be reimbursed within 5 to 7 days. After 8 days I sent an email requesting the status of my claim. They sent me a response that my claim was denied. The reason was that the package was delivered to my house. I have never dealt with such an incompetent group of people. I will never use FEDEX again. I suggest that you require a signature for every package you receive from them.

Don’t FEDEX to Canada. I had to fedex my wifes new US Passport up to her on Nov 3, 2011. As of this date it is still sitting in Canadian customs (11/18/11) with no hope of getting it back. They charged me $48 for overnight service and want another $48 to send it back to Florida whenever it gets released. They did not tell me it would get held up in customs or I would not have sent it. I also believe this is a protest against Americans by the Canadian government because of that pipeline we are delaying. Avoid both!

I have had repeated problems with packages being delivered incorrectly. Not to a wrong address on my street, but to a different streets. On many occasions the occupants of the other addresses have brought the packages to me, thus making me aware of the mistake. One of them told me on other instances, he has left packages on my front porch when no one was home. When I tried to file a complaint with Fed-Ex via E-mail, I was told: "We would like to document this incident for corrective action. Your phone number is necessary in doing this." And it was not just one representative that told me that. I have several E-mils with similar comments. They do not know the appropriate FedEx management to send it to without my phone number. It is bad enough they have drivers that can not read, but worse that they expect you to believe that is necessary to have a phone number to handle a complaint.

My product was shipped to me via SMARTPOST. This is the most inefficient shipping I have ever had the unwilling pleasure to be taken advantage. My item arrived at Kansas City Ks terminal sat for nearly 2 days 30 miles from my home, then sent to Council Bluffs Iowa for the night, then to St. Joseph Missouri for 2 days then sent out for delivery today, but since the driver did not get to the post office before it closes today, it may come tomorrow afternoon.

Here is the rub, as he MAY deliver it tomorrow afternoon noon, rural delivery has already left in the morning, hence maybe a Saturday delivery. I will not get my item until Saturday, but most likely now maybe Monday. It has taken FEDEX 1 day to get it from Kentucky to the Kansas terminal “30 miles from my home but will take 5 to 7 days to get the last 30 miles. THIS IS UNACCEPTABLE.

I feel I must encourage people not to use FEDEX SMARTPOST as it adds unnecessary delays to shipping..If I ship FEDEX Ground only, 2 to 3 days it is in my hand. If I ship via USPS 3 to 4 days in my hand. SMARTPOST 7 to 12 days.

FedEx delivery services is the worst services in Toronto that I have ever had. I am waiting for an important package to arrive. FedEx delivery guy came by two times to my apartment building, was able to get in and did not take elevators to come and deliver the package to my door. He simply left a notice on my mailbox inside the building and left. We called them a few times ahead to leave instructions, but they create funny explanations suitable for a comedy channel but not for a real life. First time they left a notice saying that no one was at home when clearly I was staying home for that purpose only. Second time they could not get in, somehow they left the massage on my mailbox inside the apartment building. I spent hours on the phone with them. Finally, they said if we want to get our package we have to drive to their shipping house and pick it up by ourselves. I recommend to avoid FedEx services as much as possible and use other companies if you do not want to have a miserable time.

I bought a TV from Sears, and it didn't come with the retail box. I ended up keeping it for awhile and needed some money so I decided to sell it. I put it up on Amazon and it sold in a couple of days. It needed to be packaged and I didn't want to deal with that
so I shopped around town and found a pack and ship place that would package it for $60 and ship it via Fedex for $200. I dropped it off, paid, and all was well. Of course, a few days later I get an email from the buyer - fedex had destroyed the TV in transit. Screen was shattered, one of the corners was destroyed so bad the metal frame was bent. He sent me pictures, and it was unfixable. I was pretty pissed, but I had insured the TV (as a TV) for $1500, so that was relieving. Wrong.

I refunded him immediately through Amazon, so I was out a TV and $1500. He asked if I wanted to send it back but knowing it would cost a couple of hundred dollars to ship a broken TV I told him to keep it. Since I shipped through the pack n ship place, I sent the shipper all of the details, pictures, etc. He filed the claim and said it should be fine. Over two weeks later I hadn't heard a peep so I asked him to check on the status. He said they were waiting on more pictures of the packaging (which nobody told me about! or him). I am having the buyer send over more pictures of the box and whatnot - while it was not the retail box, it was packed in a brand new sturdy box with packing peanuts, foam, and bubble wrap - looked pretty decent. It was also labeled "GLASS" FRAGILE ELECTRONICS etc etc etc all over.

In the mean time, he also informed the shipper that guess what - Fedex only insures televisions up to $1000. Which I have NEVER heard of, and neither had the shipper (!?) I went to a retail fedex today to ask about it and none of their employees had heard of this. Googled it and I couldn't find a thing about it either. The only thing I found was this on the back of a form:

"For other shipments, the max declared value allowed is $50k per package, unless your package contains items of extraordinary value, in which case the maximum declared value allowed is US$1000 per package. Items of extraordinary value include shipments containing such items as artwork, jewelry, furs, precious metals, negotiable insturments, and other items listed in the Fedex Service Guide."

WTF! So even if LCD TV's are included in this "extraordinary value" category, I still clearly bought and paid for $1500 worth of insurance coverage for a TELEVISION. Which the shipper and Fedex had no problem with, no flags raised. I'm still waiting to hear back from the claims investigator, but the fact is this:

I shipped a TV. I paid to have it professionally packaged and shipped, and insured it. They accepted it, sent it, and broke it. Since I'm the 3rd party I'm not dealing directly with Fedex, even though I'm out the money and down a TV.

Hopefully they approve the claim, but if I only get the $1000 I'm still out $500 - nobody told me I could only insure $1000!

There was a a fedex driver i dont know what her name was but it was around 3:00 in ellsworth, she was a blonde lady and the truck number was 243990, i was driving up to the light and i was stopped at it and i looked in my mirror and i saw this girl flying fast around behind me at the light and if i wouldnt of seen her in my mirror and creeped forward a little bit then she would have hit me. and as we proceeded into the parking lot theres a swerve in the parking lot to go through and i turned my blinker on to turn, and she was flying again behind me i had to speed up forward to the next turn in cause she was going so fast she almost hit me again, i was not happy alot of people and myself have seen her before and how she drives and they agree she drives to fast, she has been around doing that job for awhile i think but that still doesnt give her the right to "own " the road like she did, just wanted to put that out there.

I was driving east bound on Interstate 80-294 going in Indiana. The weather was cold about 35 degrees and sleeting. I was traveling at about 58 mph in a 55 zone in the center lane when a FedEx truck pulled in behind me doing about 70 mph. He pulled within about 3 feet of my rear bumper in an attempt to get me to speed up or change lanes. I could not speed up as there was another vehicle in front of me so I pulled to into the left lane and the FedEx truck proceeded to pull next to me and do the same thing to the vehicle in front of me. That vehicle did not move and the FedEx truck made an abrupt lane change to the right in attempt to go around the vehicle in front of me but got slowed down in the right lane. I then changed lanes again and the FedEx driver did the exact same thing again pulling very close to my rear bumper. I sped up a little to about 65 mph which is over the limit, but I want to get out of his way. The FedEx driver then pulled to the right lane and passed me going in excess of 65-70 mph and proceeded to give me the middle finger and pass me by. It was at this time that I got the numbers on his cab being 113971.

My brother sent me a laptop, signature required. A week later, the FeEX people admit they delivered it to the WRONG HOUSE. No apology, The driver was named Tiffany, her boss is Spencer ROTH in Spokane. They said the policy was to let the customer handle the issue. I went to the house a few blocks over, and the people actually gave me my laptop back! BUT when we asked for a refund on shipping, they said 'well, you eventually got the laptop, right?" and refused to refund even the shipping. The included 6 different calls, a very RUDE visit from a driver, and my actually retrieving my package from a stranger. Wow. No more FedEx from us!

I am expecting a package from India which has medicines for my mother in law who is suffering from severe pain due to Rheumatoid arthritis. My parents shipped it and even attached a prescription to the package. It is supposed to be delivered to Des Moines Iowa but its still stuck at memphis TN. This person named Christina Flake to whom I was supposed to fax another copy of the prescription and details about the medicine keeps telling me that she never received any fax even after i sent it 4 times since Friday(Its wednesday today. ) Yesterday, she finally confirmed that she had all she needed and today I get a call from another person who says that Christina is out of office and I need to fax the prescription and passport copy again! I dont know what to make of this. They have been so irresponsible and careless. This has been going on for 10 days and I really dont know when I am going to receive the package. I will never use fedex again.

I made a large order of tools to be shipped to my home address. The company warned me I would have to be home to sign for the delivery. Waited all morning then noticed about noon that a package was on my front porch, no attempt to notify me it had been dropped, no attempt to get my signature. The box was about 90% torn open. Upon checking the shipment, I noticed that one of the tools was missing. It would appear that FedEx has no facility for accepting complaints from people they deliver to. I notified the company that I had purchased from and they promised to ship me a replacement tool immediately. I hope they don't use FedEx.

I was scheduled to have an Amazon order arrive today. When it wasn’t here by 6 PM, I logged onto Amazon’s website and the tracking said my package had been delivered to the front door. It wasn’t there. I walked around to all my doors, including the attached garage and the shop that sits on the other side of the drive. Nothing. Let me add - I was home all day and would have seen a truck pull in.

I called Fedex and was told it had been delivered. Where? They dug a little further and told me out by the mailbox. Why did their website say the front door? I live in a rural location and my mailbox is a quarter mile down the driveway from my house. By the time I called it was not only dark, but cold and rainy as well.

Had this been a one time problem I would overlook it, but this is the type of service I get from Fedex in 100% of my deliveries. Packages get delivered to neighbors (a half mile away and they didn’t have a clue who I was) or get sent back, unless I happen to catch it at the return center the day it was scheduled for delivery. Then I can call and give them detailed directions. 100% of the time!

Living in a rural location, I do most of my shopping online. I receive a lot of packages. UPS has never had a problem finding me, where Fedex can never find me even though I have called and left detailed instructions with them on more than one occasion. The Fedex driver(s) is/are lazy and unmotivated, in my opinion. I had a UPS driver last winter that carried a heavy box from the end of my driveway to my door because he didn’t want to drive it during a snow storm. Granted, that was unusual, not expected and I would have been happy to wait for that delivery. But those were extenuating circumstances. I cant’ expect an on time delivery from Fedex on a good day.

To make matters worse, when I called this evening to speak with customer service and started complaining about the lack of service and ongoing issues I have with Fedex, I got hung up on. I called back and insisted on speaking with a supervisor.

Dominique in the Atlanta Cat Department tried to be very understanding and apologized for the inconvenience. She offered to hold while I went to my mailbox to find the package, which was ridiculous as far as I was going to have to go to retrieve it. She took my number and told me someone would be following up.

I was on another phone call when I received a phone call from Fedex, it couldn’t have been 15 minutes later. I had not had time to go looking for my package yet. The woman that called suggested maybe I should insist on UPS for my deliveries from now on. I believe I will, but certainly did not expect that recommendation to come from a Fedex call center. Do they get any training?

Immediately after getting off the phone I got in my car (remember, it’s cold, dark and rainy) and drove to the mailbox (fortunately I didn’t have any young kids at home to have to load up as well). I’m so glad I did. I found the package. It was a box. It was sitting behind the mailbox post. In tall grass. In a ditch. Apparently the delivery person tried to keep the box dry by laying “Large Pak” tyvek envelope over the top of the box. It had pretty much slipped off. The box was pretty wet. Did I mention I had ordered books? They were sitting in a wet box, in a ditch, by the road, in the cold rain, in the dark. Fortunately I got out there before the moisture had completely soaked through the box.

This is the kind of service I have come to expect from Fedex.

Fedex - do us all a favor and admit that you’re to stupid to make rural deliveries and stay in the city. I’m assuming you do a better job there.

FedEx drivers are lazy and incompetent. They refuse to make any effort at all to deliver a package. If they dont find the house on there first speed through a neighborhood they mark it "undeliverable" . 2 days in a row now i witnessed the fedex truck speed right past my house then around the block and out of the neighborhood. Customer service is of no help either, they promise the package will be delivered by the end of the day, 2 days now that has not happened. this is ridiculous. I will never use FedEx again. P.S. UPS has never once had a problem delivering to my house.

I was waiting delievery of bank draft (I will have to look up dates), and the first time Fedex was given directions to my house three or four times. They went and delivered it to the wrong place and to a man they let him accept it. Knowing I am a female, then I had to pay for the mistake. Then after that, they delivered the bank draft to the wrong address and said I received it. They didn't ask for ID or anything. So I ended up paying again a second time and ended up getting evicted from residence. I have record of the missed deliveries in my email. But that doesn't help me get place to live again. They should be asking for ID of person accepting delivery. Besides, it was not the right address at all and told them four times again exactly how to get here. I had to pay money to cancel draft so they couldn't cash it or anything. These two mishaps are inexcusable for a delivery company especially when were give direction 4 times both times. I am trying to recover my money and I need a email to send the emails I got saying they screwed up. I want my money back that I lost so I can get a place to live. I feel this was irresponsible on their part and I should have not had to pay a penny for their irresponsibility.

Expecting a delivery on 11-19-11. When it didn't show, I did a tracking on it. It was in a town 1.5 miles from me. I waited til Monday 11-21-11 to see if it would come. When it didn't show, I called FedEx to ask if I could just go pick it up. They answered no because my address wasn't their destination, USPS was. That's fine, but at least try to deliver it to your destination so USPS can deliver it to me. FedEx destination was 5 miles away. I got no love from FedEx, I asked to speak to supervisor and was told that there was no supervisor on duty. REALLY? I called the online store where I bought product from and was satisfied with what they could do on their end. I did tell them not to ship anything on mine FedEx anymore. They made a note but did explain that sometimes this wish can't be followed. Okay, I understand that. Now I'm in the same predicament as I was in November. It is 12-20-11 and a different package was delivered to the same town on 12-16-11. Still sitting there. Since I am not the destination again, I can't go pick it up. WTF FedEx. Take the package to USPS and be done with it already. Hoping that I get it before Christmas considering it is a present.

Hello!

This mail is to inform you of your registered package.CONTENT: Bank Draft
of $850, 000.00 USD registered by an Official of the United Nation. The
Fund is a donation to you from the U.N through e-mails balloting in
affiliation with commonwealth poverty eradication program.For your
information the VAT and COD have been paid and the only money you will
have to pay is the security keeping fee which is $100.00. (One Hundred United
State
Dollar Only)

Do contact the FedEx with the following information Urgently:
Names:
Age:
Telephone:
Country:
Occupation
Delivery Address:

Contact FedEx Delivery Department
Mr Micheal Robert

E-mail: [protected]@hotmail.com

Best Regard
Mrs Pactrica David

TERRIBLE SERVICE! FedEx is a total disappointment today for us. We received an automated phone call 3 days ago from their automated sytem that our computer would be arriving Dec 2nd and someone had to be here to sign for the computer package. We totally changed our plans to accomodate FedEx Delivery. I called on Dec 1 and spoke to a rep and was told it would definitely be here on Dec 2 and someone had to be here. We made plans to stay put at the house here all day today. Well when 3:30 pm went by this afternoon I went outside and all the roads were clear here. All ice and snow had melted and traffic was moving briskly by. I called FedEX again at 3:30 pm and was told that the package has been on the truck all day and they deliver up until 8:30 pm so it will be here tonight. WE WAIT TILL 8:45 pm ALL ROADS ARE CLEAR NOTHING IS WRONG ANYWHERE AROUND HERE. I call FedEx and was told oh the driver put a note that there was some weather problem at 6:45 on the road and they didn't deliver your package. I said there was no snow and no problem and why couldn't the driver have called our house. This driver had out pphone number and never called us. This is unacceptable TOTALLY UNACCEPTABLE! Now our computer is still on a truck and we have wasted a day and FedEx never even had the courtesy to call us and apologize for their poor service and behavior we just give our day up waiting for them and they never show up and give a made up excuse as their reason! WHAT POOR SERVICE IS FEDEX PROVIDING NOW OUR COMPUTER IS STILL RIDING AROUND ON THEIR TRUCK! No pHone call and No computer! Terrible service!

Fedex is the worst courier service. Each time, which has been only two times i have used their services they have delivered my packages to the wrong address. Last year my daughter's Christmas present got delivered to the apt complex next door, and she couldn't get it until the office opened which was two days after Christmas. this time, which is almost a year later, i learned after tracking her package, that once again they delivered her gift next door again. This is the worst company ever. They seem to employ individuals that are illiterate, and incompetent. i am really sick of this...Also i have heard from friends that if you are expecting a package, and for some reason you're not at home, the driver will leave your package in a unsecured place-like on your front porch...This is truly unprofessional...

Dear sir so far we have not receivied my winnings kindly action and recover the samecontact fedex courier

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[offline] mr garvin brown [protected]@gmail.com to me

Show details oct 28 (9 days ago)

Dear mohamed venkatachalam,

We have checked in our database for winners and confirm that you are
One of the original confirmed winners 1, 000, 000 gbp

We were going to contact you before hackers attacked and stole some of
Our winners information and you are one of them. They have gone ahead
To open fraudulent process of claiming winnings which is different
From our standard procedure.

Contact person:
Scott petterson
Contact no: +[protected]
Email: [protected]@hotmail.com
Fedex dispatch officer

Be advised that winner's choice foundation is the only legal body for
Processing of winnings so you should ignore any direction whatsoever
That is not from winner's choice foundation & fedex courier.

The deadline of claiming the winning check is 5 days from now and a
Cheque for the winnings have been sent the fedex courier service for
You, so you are required to contact fedex courier on
[protected]@hotmail.com and give them your information which
Would be imprinted on the winning cheque.

Regards
Mr garvin brown
Lottery cordinator
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Mr is not available to chat

[offline] kav eri
Dear sir, as I have received your email yester day due to power failure I did...

Oct 29 (9 days ago)
[offline] mr garvin brown
You have to contact our courier delivery service, we give 100% assurance of yo...

Oct 29 (8 days ago)
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[offline] kav eri to mr

Show details nov 1 (5 days ago)

- hide quoted text -

— forwarded message —
From: kav eri
Date: sat, oct 29, 2011 at 9:04 am
Subject: re: contact fedex courier
To: mr garvin brown

Dear sir, as I have received your email yester day due to power failure I did not reply same quickly, iam 60 years old poor and poverty man, iam retired from icici bank officer non pension optive my address k. Venkatachalam meyyammai illam, 19, paventhar salai anna nagar karaikudi 630002 tamil nadu s, india, mobile no [protected]; I like only on line transfer I did not like diplomate supply. My icici karaikudi main branch savings account number is [protected].. Kindly transfered my above winnings 1000000 gbp to my above accountbonly thanking you yours sincerly k. Venkatachalam karaikudi

On fri, oct 28, 2011 at 7:20 pm, mr garvin brown wrote:

Dear mohamed venkatachalam,

We have checked in our database for winners and confirm that you are
One of the original confirmed winners 1, 000, 000 gbp

We were going to contact you before hackers attacked and stole some of
Our winners information and you are one of them. They have gone ahead
To open fraudulent process of claiming winnings which is different
From our standard procedure.

Contact person:
Scott petterson
Contact no: +[protected]
Email: [protected]@hotmail.com
Fedex dispatch officer

Be advised that winner's choice foundation is the only legal body for
Processing of winnings so you should ignore any direction whatsoever
That is not from winner's choice foundation & fedex courier.

The deadline of claiming the winning check is 5 days from now and a
Cheque for the winnings have been sent the fedex courier service for
You, so you are required to contact fedex courier on
[protected]@hotmail.com and give them your information which
Would be imprinted on the winning cheque.

Regards
Mr garvin brown
Lottery cordinator

Reply

Forward

Mr is not available to chat

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Mr garvin brown
[protected]@gmail.co

FedEx... the dregs of the shipping industry!
Where I live I can have packages delivered by FedEx, USPS, or UPS and whenever possible I ask for UPS delivery because of past experience with all three delivery companies. UPS is by far the best with the USPS running a distant second place. Fedex is so far behind the USPS that they can't even see them on the distant horizon. I have had 16 orders delivered by UPS and in each case, the delivery was made undamaged and in a timely manner. The USPS is slower than UPS and I will get a damaged package once in awhile. With FedEx, the packages are usually close to being on time but almost always damaged to the point I won't accept them necessitating my having to deal with the originating company to have a duplicate order sent out and a much delayed shipment and receipt of the order. Complaining to FedEx has absolutely no effect whatsoever. I recently discovered that if an order is damaged by FedEx during shipment, the originating company can only recoup the shipping charges... not the cost of the damaged merchandise. FedEx is sounding more and more like the Federal government every day!