Complaint Rating:

Company information:
Fedex
3875 Airways, Module H3 Department 4634
Memphis, Tennessee
United States
fedx.com

I was really surprised about the fedex shipments delivery . I faced problems in 2 occasions. They are not evening bother to enter into the apartment and check in the office. UPS is inquiring in the apartment office and try to deliver to the address.

1) My First name and Last name is not listed in the directory of my apartment . In my apartment they listed my first name and middle name in stead of last name . Fedex delivery was returned back stating that "Incorrect Address" .

2) In the Directory, only one name can be listed . the other shipment which came to my wife also returned stating that the name is not listed in the directory . If there are 4 people in the apartment, is it mean that only one person can get the FedEX service.

The interesting part is both the shipments were sent on overnight and Fedex not even understand the urgency . I have taken up these cases to my employer and I am trying to change the contract to UPS .

When I contact customer service, they are not ready to answer and they are dropping the lines .