I totally agree, i had a package arriving from US to Egypt, it arrived in Egypt after 3 days which is good but i had to wait 2 extra days before seeing status changing to Clearence delay. I was just waiting after until i decided to search for Fedex number in Egypt which is wrong on Fedex website, it seems that they don't update their page and i received a notice by mail that my package was held at the customs, i checked number to call them to understand why they are sending me such notice, is there something required from me???!!! the phone number on the notice is also wrong!!! Well, I finally managed to get a number for Fedex Egypt after 3 days of waiting, when i called, i was told that it is held on customs so i asked if anything is required from me, the answer was "no", i told the guy so why i received a notice??!! he asked me to hold then came back advising that i should make a delegation for Fedex to clear the package (why no one told me that before??!!!) so i did and fax it to them, the next day i received a second warning notice from Fedex that my package will return to sender or destroyed!!!, i contacted Fedex number again and explained the whole story again and that i provided a delegation yesterday (it seems that they don't keep record of customers calling or able to track anything) he advised that this second notice is for telling me that it is held in the customs. The next day, i received another papers from Fedex which is a copy of the request done by Fedex for the customs and Customs feedback, i can tell you that i have spent almost 3hours trying to understand what those papers were about and what should i do with them, as usual, i contacted Fedex and as usual, they told me that it is pending clearence from customs, so i have to repeat the whole story with my contacts with Fedex, after she told me that if something is needed from me, they will contact me so i asked her why did i receive papers from Fedex request with the customers, she hanged a little bit before asking me to hold, after some long time, she came back and told me that she will put me in contact with their guy in the airport who advised me that those papers needs to be signed by some governamental party to allow my goods to get into the country (like i was supposed to know that by my own!!!) and i have to do it by myself as it is outside the airport!! he advised that once i have the approval, i should contact him so he send me someone to collect the approval (Thanks God), I managed to get the approval two hours after (good thing when dealing with governamenal entity), i called same number and resaid what is going on adding what i am requesting now as i was leading the whole process, i know what is going on more than them, but she advised me to call the call center (i didn't know that the number i got was the custom departement within Fedex) so i called the call center and explained what is going on and what i am requesting, he advised me my details so he can send someone to pick up the approval (he seemed new starter as there was someone beside him telling him what to ask me, it was surprising that they didn't get my info by themselves specially that i provided them the tracking number where my info are listed), well the courrier got and took the approval, two days later, it is still same status, no one is contacting me to let me know what is happening and the call center doesn't know anything (i believe the only tool thsy have is the tracking tool that i can check from the net which is not very clear to understand what is going on) so i decided to write this complain on Fedex as i still not getting any concrete step nor does they keep me updated.
I forgot to mention that it is currently delayed from the initial expected date by 5 days and that i choose "international priority service" to get it soon but for sure i regret to have chosen Fedex for this shipment and i regret more that i have chosen "international priority service", it is really slow. And i still don't know how much will they surcharge me |
Date
551 days ago by Daryl 
526 days ago by Nyingmeh 
