Complaint Rating:

Fedex
www.fedex.com

I have recently ordered few compasses from USA to be shipped to Pakistan and in my ignorance believing that Fedex is the best courier I shipped them through Fedex. A note arrived from Fedex Pakistan (Peshawar) office in three days time that my items have arrived and that I have to file paper work for custom etc. I did all that, and then Fedex vanished for almost three weeks. After my consistent poking they told me that my item will be released today (after three weeks) and shipped out of Lahore (Pakistan) office the same day. The items arrived, the box was open, even the plastic container of the items itself was open and two compasses were missing. After a week long battle with local and international Fedex I was told that these items were short in quantity at the origin. I contacted the vendor and they told me that they had shipped the exact quantity. I filed an online complaint to FedEx but then they said that since it more than three weeks now so claims cannot be entertained. Here I am still waiting for any response or solution. I strongly believe that the FedEx Lahore (Pakistan) office has big thieves sitting in there as they were ones who consistently gave me contradicting information. I have given up on the fight but trying your channel to warn people to be extra careful when you consider Fedex as your courier.