Complaint Rating:

Company information:
FedEx
United States
fedex.com

I shipped a case of wine that I purchased in Philadelphia to my home in Florida. I went to a packing supply store and wrapped each bottle with a double packing material the case had cardboard inserts also. I clearly marked 'Glass' on all four sides of the box. I took the box to GO TO Consulting LLC at 4421 Princeton ave, Philadelphia Pa. Who is a FEDEX agent. I paid for FEDEX ground shipping. I returned to Florida and never received my package so I tracked it and it came to somewhere in Florida and was returned back to GO TO Consulting in Philadelphia. I called GO TO and spoke to J Sherman (owner) and he said tie box was damaged and was leaking so he through the entire box in the trash.

I filed a claim with FEDEX and they refused it and said I have to have GO TO and have them file the claim. I sent all the forms and paperwork and GO To filed a claim with FEDEX. After a month or so without hearing from anyone I called GO TO and spoke to J Sherman and he advised me that FEDEX turned down my claim. I paid for FEDEX to ship and handle my box in a reasonable manner and deliver it to me in good condition. In order for FEDEX to destroy all twelve bottles in that securely packed case they would to have tossed it of the roof. I paid $150.00 for the Wine, $22.00 for shipping and $15.00 for packing material. Plus I spent a lot of time filling out forms and received nothing but a runaround from FEDEX GROUND. I will NEVER use them to ship anything.