FedEx
reviews and complaints

Every single time FedEx is supposed to deliver a package to my home, I have a problem--it's unbelievable they are still in business! Two weeks ago they were supposed to deliver a package to my home-I was home that day-the package did not need a signature. I tracked the package when it didn't arrive at the end of the day-their website said that the driver tried to deliver it, but no one was home to sign for it! LIAR! No one came to my door that day--my dog barks whenever anyone comes to the door--she did not bark all day! Plus it did not need a signature--so another lie. I called FedEx and within an hour, my package was delivered.

I expected another package to be delivered yesterday. It never arrived. I checked the tracking number-their website said it was delivered--a lie--I was home all day and watching out of my window-not one FedEx truck came down the street. I called FedEx--they told me the driver told them he left it in my driveway near my car--I told them there was no car in my driveway--so he's lying--and where is my package? No one knows! Today FedEx put a tracer on it---I doubt I will ever receive my package--who knows what the driver did with it--well, I hope he chokes on the coffee that was in the package!

I absolutely REFUSE to buy from anyone who uses FedEx as a shipperfrom now on--it's not worth the aggravation and time spent trying to right their mistakes. I just don't get it--can't their delivery people READ addresses? And the lies are too much at this point! It's as if FedEx is a "free for all"--anything goes and is acceptable. I can only hope they go out of business--they don't deserve people depending on them.

In order to finalize a passport application, I was required to send further documentation to the passport office in Seattle, Wa. I was asked to forward the documents overnight with proof of delivery and signature in order to finish my application.

Because this timing was critical, I used FedEx to ship the documents. I prepared and shipped the package on Friday, 1/9/2009, and paid for Priority Overnight shipping so that the package would be at the passport office on Monday morning, 1/12/2009.

The package arrived in Seattle on Saturday (the next day) scheduled for delivery to the office on Monday. I monitored the FedEx website from 8:00 am to noon on Monday to confirm that the package had been received but all it showed was that the package was on the FedEx vehicle for delivery. At noon, I finally called the 1-800 number to find out where my package was. After several minutes on hold, I was told that someone was trying to contact the driver. I called back an hour later, again I was told they were trying to contact the driver to find out the delivery status. Finally at 3:00 pm, I was told that they were “pretty sure” the package had been delivered but that the driver had already left for the day and I would have to wait until Tuesday to confirm delivery.

My complaint at that point was that I needed proof of delivery that day, which is why I paid for Priority Overnight shipping and that the timing of this delivery was critical because I had to contact the main passport office in Washington, DC, which is 3 hours ahead of us, to prove I had sent the required papers. I was told that a customer service advocate would contact me.

A little after 4:00 pm, I called back because no customer service advocate had ever called me. At that time, I was basically told “too bad, there’s nothing we can do.”

On Tuesday morning (1/13/2009), I again monitored the internet for proof of delivery. I called FedEx at 11:00 am to find out the status of my package. They again told me they would try to contact the driver and find out where the package was, they understood why I would be upset and a supervisor by the name of Mr . Haberly would contact me because of the foul-up. NO ONE EVER CALLED……EVER.

At noon on Tuesday (1/13/2009), the website finally showed the package had been delivered; however, there was no signature image available. I am asking for a phone call from the supervisor Mr. Haberly. I think it would be appropriate if I was reimbursed for my fee since my package was not delivered in a timely way. I paid top dollar for their service and didn't receive the service that I should have been given. Mostly I just wanted someone to do what they told me they would do-like return my calls.

I went into the FedEx Kinkos on 19th off Mildred in Tacoma, WA (close to Tacoma Community college) on Saturday, Janaury 16, 2010, to have a simple shrink wrapping job done on some items before shipping them .

I expected to pay somewhere between 55 and 75 cents because these are the prices that Minuteman Press and Office Depot charge, respectively.

The job was finally done after having to argue with the clerk that it could be done. When he brough the package to the counter, I asked what the charge was.

This guy told me the charge was $5.45! $5.45!

I stared at him and said "WHAT?!" He repeated the charge. I asked him what the excuse was for charging so much. He told me the "setup charge" was $5.00!

I told him that Minuteman Press and Office Depot charged no more than $.55 to $.75 and that there was no setup charge loud enough for every customer there to hear. I further said this was highway robbery. When I got home, I called that store and told them I was going to spread the word on the net and at Office Depot so they could use it in their advertising.

I want my $5.00 back on principle and I want the word spread as far and wide as possible that this outfit is scamming the public on the pretense of public service. I have the reciept to prove everything I have said.

Below is the latest email I have sent to FedEx Claims.
We will see how long it takes...

Hello again Sherry Bradfield.

I am quite disappointed in FedEx for many reasons regarding this claim.

Information on the claim has been very hush. I have had to find out where my money is. Where has my communication been from FedEx? A good company policy would be to keep the customer informed. Without customers, FedEx is nothing.

I will not be conducting any business over the phone because there is no permanent record of what has been said or promised. No record equals no proof, which means nothing.

I requested a check in the mail for the entire refund, which includes the product as well as shipping.

If my company has a claim, I am at my customers home immediately discussing the problems and getting their input on what they want, so I can make the remedy. FedEx should take note.

I had to email you numerous times to find out when you gave a refund shipping credit, but you still with-hold what is being refunded and for how much.

SO I WILL TELL YOU.

* I did get a refund to my credit card for $11.90 on Jan 2, 2010. This appears to be a credit for shipping that charged to my card on Nov 5, 09. Not very fast customer service considering this credit was due to a problem that was FedEx admitted, FedEx fault, FedEx mis-delivery.

* I have yet to get a credit on my credit card or a check in the mail [which was my requested refund method ... over the phone] for the insured cost which was below value and a below average insured amount of just $40.00.

I STILL DO NOT HAVE PAYMENT/CREDIT/REFUND FOR MY PRODUCT VALUE ! ! !

I an waiting for a prompt reply as to how and when my prompt refund will be granted, which I expect will be my preference of a paper check, mailed to my residence.

Sincerely,
Jeff of Davis, CA

If you have a FedEx claim, get your claim number over the phone and then do all the followup via email so you can post the problems. Every body deserves to hear ... maybe FedEx will step up and prove that they are better than their competition ... or they will get eaten by their competition. GOOD LUCK ! ! ! ;-)

This isn't a new thing. It seems that sadly everytime a company decided to ship with FedEx, I and the other members of my family get screwed over. There is a long history of this. It's always the same driver, too, who is just plain lazy. He claims every time he cannot find the address. We call. He then amazingly fines us and delivers. We are greeted with the same ignorant looking face everytime.

This time, however, it was worse than usual.

First off, FedEx claimed the weather was too horrible to deliver. There is snow on the ground, yes, but you know what? UPS came the same day with an Amazon Prime order. Why is it that UPS can deliver but FedEx cannot?

Next day...

Same thing.

Third Day...
Oh, wow, they claim they cannot find my address. SUPRISE SUPRISE! Not to mention that I had to call, got an outsourced customer rep in India who couldn't even properly repeat my directions back to me. Who knows if he even sent the right message to the driver.

Will I get my package tomorrow? I don't even know anymore.

FedEx is an incompetant company. If you ship FedEx, please stop. Don't give these people money. Plus, they don't care. They hier the most unintelligent people on the face of the planet. While it may be slightly more expensive, please ship UPS. I've never had problems.

A shipment was sent to me later than I had expected it, with a delivery date while I would be out of town. I called to request a reroute, at which time I was told it would be no problem and to call back after the first failed delivery attempt to my home. Per the rep's instructions I called back the evening of the first failed attempt and "successfully" requested a reroute to my location away from home; the representative told me the package should arrive within the week. Two days later I checked the tracking system and to my surprise the status is listed as "undeliverable: returned to sender." I call customer service once again, I'm told they do see the reroute in their notes, however, there's no way to intercept the shipment at this point. Now, I'm stuck paying $40 dollars to have my purchase shipped from IL to CA once again ... $80 in total fees. Total rip-off, of course they've no incentive to reroute items when it'll result in double the shipping fee for them. Their excuse: we try to accommodate reroutes, BUT we don't GUARANTEE them. Well, isn't it convenient that FedEx omitted that caveat when they 'confirmed' the reroute!
I don't plan on using FedEx again anytime soon.

I learned the last time I was sent a package Fedex home delivery that required a signature was torture. They won't tell you what time to expect and they won't let you leave a signed card.

This week I was to receive a package from California. I checked the on-line tracking, only to find the sender requested a signature. I called Fedex to see what could be done. They advised that I request the package be rerouted to my place of business. I agreed and the agent gave me a case number. A few days later, at my house was a Fedex attempted delivery notice. So much for the rerout. I called Fedex and they had no record of the reroute, telling me the agent shouldn't have allowed me to make the request since they hadn't yet tried to deliver. Frustrated, I asked the agent to make sure the package was delivered to my home the next day (today) as I decided to stay and wait for it. The agent said he made the note and I would see the package today. I waited until noon, no package. I called Fedex, and was told the package was on route to my home. By 5:00. still no package. I called Fedex again and got someone who who actually tried to help. After they made several calls, they finally came back and confessed that they didn't know where my package was. They think they may have transfered it ti Fedex ground to be delivered to my work place. FEDEX wasted my entire day. Even the post office isn't this bad. Never use Fedex for ground or home delivery.

In August I had to send some aquamarines in matirx (mineral specimens) back to a consigner in Peshawar, Pakistan. I opened an account with Fed Ex for this shipment and future, using a credit card to pay. I was told the cost would be about $400 on the phone, and I was offered a one time discount which would make it $175, which was connected to a number they gave me to give to the receiving employee of Fed Ex. I took the package in to a Kinko's Fed Ex office and they knew nothing about such discounts, but took the parcel that had a computer generated label and I gave the number that would give a discount. I was not given a cost at that time, just a receipt of accepting it. When I got my visa statement the cost was $400. I had to charge the poor man in Peshawar for the cost and I argued with Fed Ex and over the phone got Fed Ex to admit they did not give the discount, and they did not lower it to the agreed price, just in between, and they would not give me a receipt with cost to show the owner in Peshawar. They said my only receipt would be the visa receipt that had the wrong price anyway. So basically Fed Ex
overcharged and caused problems in my company not being able to show true cost to the person who eventually was paying the bill. So I had no proof because the
offer of discount was made on the phone, was not given until I complained, and I closed the account when told I would not get receipts of cost for shipments from Fed Ex.

Jack Lowell, owner of Colorado Gem and Mineral Co.

Fed Ex Sucks. I've been forced to use them 5 times in the last 3 years or so, and every.single.time they screw up my delivery.

They delivered an iPod to my neighbor's once, they lost a package once, and now for the second time I've had a "Delivery Exception" which means someone basically said ### it, and took my package back to the warehouse/sorting facility.

After staying home all day to sign for the package that was paid for and due to arrive Next Day by 3PM, my package hasn't arrived and won't be arriving today due to "high volume" and "road conditions". I cancelled plans for the day to be home since it was signature required. Now I have to visit family tomorrow (christmas eve) and can't sit around waiting for the Fed Ex driver to finally feel like delivering my package. Fed Ex is ###.

Crappy service, crappy customer service. At 5:30I called to check on the status of my package and was told it was still on the truck and that the driver "will keep delivering until everything is delivered". I knew it it wasn't coming. An hour later I get an email informing me of the "Delivery Excfeption". Christ, I hate Fed Ex.

I will NEVER AGAIN use Fed Ex. I encourage everyone to use either UPS or the USPS instead. Fed Ex is completely unreliable.

On 12/20/2009, at approximately 11pm a Fed Ex driver cut me off and caused me to go over into the far left lane to avoid hitting him. I was driving South on I-75 outside of Macon, GA by exit 140 when a Fex Ex driver driving a dually truck cut me off from the right hand lane. He was exceeding the speed limit and riding someones bumper. As he was passing me on the right side he quickly turned on his left turn signal, cutting over into the left lane and caused me to be forced to go over into the far left lane in order for me to avoid a collision with him. For any of the Fed Executives his trailor plate number is P187010 Indiana Plate. I would strongly suggest that this person be reprimanded for his violent driving before he causes a terrible accident that involves fatalities. I was very fortunate that there was not a vehicle in the far left lane.

What a bad service.!.. Supposedly must be this tuesday my package with drugs for my illness, and I see again the delivery date and is one day late, it s impossible this kind of negligence, they do not have the criterion of normal human being. This package was sent from this last friday, and the name of the service is "2daydelivery" can I do the exercise it is fri, sat, sun, mon, tue, wend. Ok, 2 days, lol. They are really out of nuts.

Fedex home delivery - I will never use their service again - even if that means paying more to have an item shipped. What an incredibly unprofessional delivery system. Either these drivers are the laziest people on earth, or they hate their jobs thereby punishing customers with extremely poor service.

Today makes the third time fedex has "chosen" to place my box/package in the driveway (Literally) in front of my garage door! Why can every other delivery service in the area find my huge front porch and front door; fedex drivers just toss my orders on the pavement. They never knock or ring the doorbell. My package was perishable and had it gotten wet, the product would have been totally ruined; i'm surprised it wasn't stolen.

The final straw was the "door tag" which should have been hanging on my front door, instead it was nicely taped to the top of the box - totally blank as the driver filled in no information. I double checked my order on line.in the details area showing my delivered order, the driver wrote, "left at front door. Signature service not requested". Fedex - how about a total employee overhaul? Can't imagine how your company survives.

The FedEx package was picked up by the FedEx representative on September 20, 2009 and was lost by the FedEx service in the Paris (France) airport on October 1, 2009. To begin with, FedEx never informed me about the loss of the package. When I discovered that the package was never delivered, I contacted the FedEx service - and this is when the nightmare started. The FedEx representatives were rude and misleading, always lying to me about the case's status. Several times I was told that I do not have to do anything since they have their regular procedure of dealing with similar cases. I was told that the complaint was filed on my behalf and that the Claims Department will be in touch with me due in time. However, since nobody called me, few weeks later I made an attempt to communicate with the mentioned Claims Department. To my surprise, I found that the FedEx representatives were not willing to connect me with the Claims Department. Even when placing a phone call through an automatic service and asking for the Claims Department, my call was always going somewhere else but not to the Claims Department. Whenever calling FedEx, I was always connected to a representative who was then passing my call to another person and so on and so forth, endlessly. I was often placed on hold with the longest waiting time of 25 minutes. Each time I was connected to the next FedEx representative, I was asked to repeat what exactly was in the lost package. Each time the FedEx representative was telling me that s/he has no record of the package's content, although I was specifying it during each of my phone calls to FedEx. Finally, after many days of torture and humiliation, one of FedEx employees told me that my complaint was never filed "on my behalf" and therefore nothing was transferred to the Claims Department. I personally filled out the complaint form (Claim No [protected]) and submitted it by Fax to the FedEx office. At the same time, I filed my complaint with the Better Business Bureau. The BBB received several bureaucratic and formal letters from the FedEx representative. Later, I received a check for $100 from FedEx. I did not accept this check. It was sent back to Madame Sheila Flatt. I consider this pathetic check for $100 as yet another insult coming from the monster-business. Better Business Bureau failed to assist me with my effort to receive complete compensation from FedEx.
The consequences for me are of several natures:
1. Economic loss of $950.
2. Emotional damage: I was lied, insulted, misled and humiliated on multiple occasions.
3. Time loss: should the FedEx representatives be truthful, I would never wait for them "to file a complaint on my behalf"; should the FedEx phone system and employees be truthful, I would be able to either communicate with the Claims Department or would be informed that the customers are forbidden to communicate with the claims department.
4. Business and personal loss of a carrier: due to the lost trust in FedEx business, I had to make an effort on finding another carrier for all my future express mail services. It took time and additional effort to establish this new service.

Well this is the last resort for me, i ordered stuff from a company and they sent the stuff in 3 batches thru fedex i got the first and third BUT the second thru the tracking on fedex was surposelydelivered at my door, well i did not recieve it, it was a friday and i was home all day... Well i ordered stuff again from another company the first batch of stuff got to me, the second butch, which was to be delivered on friday again was reportedly delivered at my door and of cause i did not receive it, is there a parten here or what, Why cant fedex be like ups i never have a problem with them, FEDEX IS NOT GOOD FOR BUSINESS, U MIGHT REFUND THE MONEY BUT U CANT REFUND THE TIME.

Another one against Fedex - they're useless! I was supposed to receive a package for my daughters birthday - guaranteed next day delivery. Surprise, surprise, it didn't show up!
I phoned to make enquiries to be told that " I wasn't in when the delivery driver called and he had left a card"
Biggest load of tosh going! I WAS in - there was NO CARD.
When I suggested to the unhelpful lady at "Customer Services" (VERY loose term), that the driver was a liar (which he IS), I was told by her that it wasn't in his best interest not to deliver (then WHY DIDN'T HE?)
Useless company - worst I've ever had misfortune to deal with.
Crap customer service, lying drivers!

On Tuesday October 20th I ordered a compaq mini netbook from Hp and it was to be delivered the earliest Friday October 23rd and the latest Monday October 26th, this was the free gift that I chose because I had recently purchased the fios package, when I placed the order the representative told me that a signature would be required during the time of delivery. When I arrived home on Friday night I found a post note on my door stating that fed ex delivered my package and left it at the back door, I checked the back door and was confused because the back door is always kept locked. On Saturday I went to the fed ex office and the rep said my package was not there but gave me a telephone number to the Bethpage office where the package left from. I spoke to a woman named Andrea that claimed she was a manager and she stressed that the package was indeed left at the back door. After getting NOWHERE with her she said she would call the driver and then call me back, she called back stating that the driver said he would redeliver the package today.(keep in mind he said he left the pakcage the day prior at the backdoor) I asked her what time frame because I had appointments scheduled, she said she didnt know. This call took place about 12:30, by 6 no delivery had come because of this apparent lie I missed two very important appointments. On Monday I tried calling the Bethpage office and conveniently that office is closed on Mondays. I then called the coporate headquarters and spoke to Jenny Sterling in Kansas of the customer advocate desk. On Tuesday October 27 a Reta Lynn called and stated that she was contacting this office and would have a reponse in 48 hours. I called back on Wednesday the 28th and was completely jerked around for about 4hours total. Carnmen Echols (corporate office) Jason Pannetta (manager for contractor at home delivery of Bethpage office) have all been USELESS! To add insult to injury I called HP just to let them be aware that I never received my netbook from Fed ex and they tell me (supervisor named KC ) that before they redeliver my netbook I have to file a police report! This fiasco is holding me captive because of Fed exs carelessness and causing me to have to be inconvenienced. I would never ever deal with Fed ex again! I want this problem resolved ASAP and want to deal with professional qualified personnel who are truly concerned about resolving this issue QUICKLY!

My wife is an active Publishers Clearing House participant which is fine because we get some really useful things from their mail order guides, however recently we have received 2 phone calls stating that we were 5 million dollar winners. As the phone calls play there way through with the customary congratulations etc. they then get into what you can do to make their scam work. The one caller even stated they contacted my local sheriff to escort them to my house, but the catchy part was I was told not to tell anyone about my big win. I was already skeptical and then the topic came up of the taxes which are this amount ... and they have managed to get them to this amount ..., that I just needed to send $2000.00 to them to get my check. His next comment was: "with all that money you won that should not be a problem" ... and I said tomorrow it won't be! When I see it I would believe it and I would be happy to give you 2k, but I'm just not comfortable doing this over by the phone ... and he hung up on me.

Today I returned a call from someone claiming to be from FedEx saying they are trying to ship me a package. Again, I already know FedEx leaves notes on the door saying they were here etc ... so I call the number and the voice is the same person who left the message. What are the chances of first anyone answering the phone at FedEx and then to have the same person answer it was real fishy? Anyway I again let the phone conversation play its way out until she got to the part were I need to give them $800.00 for my 5 million check to be shipped. My first thought was at least this scammer is a lot cheaper than the other one:). My wife then got on the phone and gave the lady an ear full and said we were going to report them and she hung up on my wife. The reason I am writing this is: first I am pissed that someone is trying to scam me and second that there is going to be someone who bites on this scam and they are going to lose their money.

Comments Sort by: Date | Rating

3 mins ago by lynne starr-post 0 Votes

FedEx idiots left my boxed rocking chair in my driveway, right outside of my GARAGE door. What if someone helps themselves to it?
there is no way i can move it or relocate it to my home door. FedEx drivers are almost as bad a UPS, they used to do the same thing until i kept reporting them to their home office.
I am to old (74) for this crap any more. I guess i will refuse the package.