Fast Growing Trees
reviews and complaints

Fast Growing Trees is my go-to website for all my plant needs. They have a vast selection of plants that I can't find anywhere else in my area. I love how they offer plants in various sizes, and their prices are affordable. I've never found another online store that offers plants as big as Fast Growing Trees does for the same price.

Their customer service is top-notch. Whenever I have a question or concern, they are quick to respond and always friendly. I've had a few mishaps with my orders in the past, but their customer service team has always been able to resolve the issue promptly.

My latest purchase, however, was a bit disappointing. My Meyer lemon bushes arrived with chewed up leaves covered in yellow and brown spots. I was disappointed because I've never had an issue with their products before. However, I'm hoping it was just a rare mishap.

Despite this, I still highly recommend Fast Growing Trees. They have a great selection of plants, and their customer service is excellent. I especially appreciate Diane, who was amazingly responsive and helpful. She took the time to listen to my concerns and made sure I didn't need any further assistance before closing out my ticket. It's great to know that they care about their customers and are willing to go the extra mile to ensure their satisfaction.

I am so happy with my purchases from FastGrowingTrees.com! I have ordered several trees from them and all of them arrived in great condition. The avocado trees I ordered had some issues, but the company quickly replaced them at no charge. Even though the replacement tree looks a little sad, I am hopeful that it will make it. It's so reassuring to know that FastGrowingTrees.com has my back, no matter what happens.

I would highly recommend FastGrowingTrees.com to anyone looking for trees. They have a great selection and their customer service is top-notch. When I reported an issue with my avocado tree, they asked me to supply pictures and then quickly sent a replacement. It was so easy and stress-free!

The new plant arrived very quickly, although it was smaller than the original. However, it was still within the size range I had ordered. Although this replacement tree is also looking a little sad, I have high hopes for it. Only time will tell, but with FastGrowingTrees.com behind me, I know I can't complain.

Thank you so much, FastGrowingTrees.com! I truly appreciate your excellent customer service and high-quality products. I would definitely use your services again in the future and recommend you to all my friends and family. And if anyone does decide to order from FastGrowingTrees.com, be sure to use my promo code so I can fill my cart!

We recently purchased a tree from FastGrowingTrees.com and unfortunately, it arrived in a state of shock with sickly, crisp green leaves. Despite our concerns, we decided to plant it anyway, hoping that it would somehow recover. However, after almost three weeks, there was still no sign of new growth. We tried contacting the company three times via email, but received no response. Frustrated, we decided to call them directly.

Thankfully, we were greeted by a wonderful person on the other end of the line who was more than happy to discuss our issue. We explained the situation and they were able to locate the emails we had sent with pictures of the leafless tree. Without hesitation, they immediately sent us a replacement tree which arrived today in great condition and looking absolutely lovely.

It was a bit of a hassle to get in touch with the company, as our emails seemed to have gotten lost in the shuffle. However, Lisa was able to locate them and took swift action to rectify the situation. We appreciate that Fast Growing Trees stands by their word and does what they say they will. It's important to note that sometimes things can get lost in the shuffle, especially with the abnormal weather conditions we've been experiencing lately. Despite this, the company still went above and beyond to replace our tree and ensure our satisfaction.

Overall, we are very pleased with our experience with FastGrowingTrees.com. While it may take a bit of persistence to get in touch with them, they are a reliable company that truly cares about their customers. We would definitely recommend them to anyone looking for high-quality trees and excellent customer service.

I have ordered a plant from Fast-Growing-Trees and it actually took the forever to deliver my order. When it finally arrived the plant was dead and damaged. I immediately contacted Fast-Growing-Trees customer service and demanded an exchange and they said that first I have to send back the dead one. The second one was not that bad, but it was also in a poor condition. I do not recommend buying plants from this site!

Bought a willow and bamboo from this site. The willow was a wisp of a branch, that I must stretch out to the extreme to meet the 5-7 ft height promised. I paid 5 times the price I would have for the same items at my local nursery, and now have to go there and purchase what I need. The photos and descriptions were misleading, a true photo of the products would have made it clear that the asking price was 5 to 10 times what a reputable nursery charges. I have bought from reputable nurseries online and much smaller described trees I received were actually bigger in circumference and the same height. Also to save money they packaged the Bamboo with the Willow and placed the Willow upside-down in the box, this did not improve the shape of the plant. However being so tiny it survived. Also the 10 inches of Bamboo that was actually one stock with two small shoots cost $70.00 dollars, I paid $100.00 for a wine barrell full of a dense bush of 7 foot black bamboo 2 years ago from a private dealer. I will take this one for the team but say STAY AWAY FROM FAST GROWING TREES DOT COM UNLESS YOU WANT A RIP-OFF! I wish I would have read reviews before I choose to buy from FAST GROWING TREES DOT COM.

Avoid this company at all costs. I ordered a tree for $120 that arrived as a dried-out 5' twig with no branches and a few leaves turning yellow/brown. I was expecting a 7' tree in decent health with a least a few small branches. Upon checking I find that I could have gotten a 20' giant with numerous branches and healthy green leaves at the local nursery for $235. No returns, no refunds because you have to agree to their terms when you place the order. If you call them within five days and the tree dies with 45 days they'll send you another twig. That's it. If you complain to your credit card company, they reply to the company with a phony history of calls, e-mails and attempts to rectify the situation. They operate around ten websites including the Green Giant Thuja website, all of them scams. Don't get caught. You may as well throw the money away.

I ordered over 800 dollars worth of trees and shrubs from this place... I wish I'd NOT been so ignorant and did my research first. But I wanted soooo badly to believe there claims with there "Fast Growing Trees". Well, my ignorance cost me, it DONT have to cost you! The Trees I bought were as follows. Royal Empress Trees (3) Tulip Poplar (2) Autumn Purple Ash (2) Butterfly bushes (3) and Knock out roses (3). First upon delivery the box's look great, BUT when opened? Looked like some one had a bad day, and just thru the items in there. NO leaves were prevalent on the Royal Empress Trees, NONE! The Tulip Poplars, and Butterfly bushes were the only ones that looked decent. The Autumn Purple Ash's looked like they were dead, dry roots and all, with a plastic bag (dry) wrapped around them. I called and they assured me, plant them, and if they don't perform, simply fill out a request for replacement', OK... well, as you can imagine, I lost both Ash trees, all 3 of the royal empress trees that had NO leaves, 1 Butterfly bush. That's a total of over 500$ lost in plants... I have MANY trees and shrubs bought locally, that performed WAY better than the ones I got from here... and LIVED, and if they didn't? I got a new one! I will say the Poplars look nice... but that's IT! . I received a rebate to spend on there website for just over 100$ and it took me 4 weeks to get that out of them! CROOKS!

Don't let this happen to you!

If you plan on using Fast Growing Trees.com allow double the order time. They tell you 2 to 3 weeks ship time. I ordered a lemon tree over a month ago and still haven't received notification that it was shipped. I called customer service and was told they were waiting for a shipment of Lemon Trees to come to their nursery. It would have been nice to have received an e-mail or phone call keeping me informed of the delay. For a fruit tree the extra time delayed by the company means less time for your family to enjoy the fruit.

I ordered 2 pecan trees 8-9 ft tall at a cost of $149 ea.in Sept 2011. It was noted they wold be trimmed back for shipping to around 6ft. I waited for acknowledgement of my order until Oct. When I called and waited almost 20 minutes I got a very rude person who said they would be shipping by the 15th of that month. I called again Nov 1 to be told they were behind and any day. I tried several other times to no avail or couldn't wait more than 20 minutes. In March 2012 just received 2 sprouts about 4 feet tall bare root that have never been trimmed. They each have about 3 small roots and survival is almost impossible. This is not the promised or represented product nor was it the verbal product promised on my last contact. They took my money 6 months ago. And still have not delivered the product.
I would hope that honorable businesses on the internet would litigate against businesses like Fast Growing Trees, as they will surely erode consumer confident over time.
These are dishonest fraudulent people owned by a corrupt venture capital firm DO NOT TRUST THEM.

Ordered 2 trees of 2 feet tall. Trees that arrived were hardly 3 inches tall. Planted according to instructions in well prepaired soil. One tree lived, growing very slowly (company name?), the other died soon after planting. Contacted company, told to take pictures and send to them. Finally after weeks, were told they would replace 75% of cost of tree, but not full price, AND I'd have to pay the shipping AGAIN. This means it was going to cost me $20-$25 to replace their poor product. Contacted the BBB in their town - futile effort - they don't care as long as the company pays their membership fee. This company does NOT stand behind their product DON'T ORDER FROM THEM, go to a reputable local nursery.

I ordered 25 Willow Hybrid trees. Of the 25 trees 17 were DOA. I contacted the seller, instead of replacing the defective trees they gave me a credit for a percentage of the purchase. The Credit is enough to replace 5 of the 17 defective plus I have to pay the postage and handling. I moved my business to another Nursery that had the same trees at a fraction of the price.

Ordered 1 Mimosa Tree and 3 Eucalyptus Tree.
The day FED EX delivered the Mimosa Tree, I was shocked to find Fast Growing Trees sent me a long dead stick!
One Mimosa Tree has died. The other is dying.
Customer service is terrible! They don't respond to their complaints. I am real disappointed, and very unhappy with my order.
Don't order from this company. If you want sticks, save your money and go pick one up in the forest.

The tree I ordered was delivered dead (Eucalyptus - silver dollar 1 gallon) and was never replaced despite me applying for replacement on their website and uploading pictures of the dead tree. It has been over a year . The website claims all sorts of things which are never fulfilled. I was cheated and there is no way to to contact them. I would like a refund for the tree.

I received my order from Fast Growing Trees and was missing two items. I understand mistakes happen. I phoned customer service and they stated they asked if I was certain I was missig these trees as if I was taking advantage of them. Trust me I wouldn't bother trying to get additional dead sticks from them. Sticks sold to me as "trees". When I began opening my trees I was VERY disappointed. I ordered over $300.00 worth of trees specifically 5 poplar trees. I received 4 packaged together and one separately. They were all pathetic looking sticks. The one packaged separately has no buds on it and seems to have been stripped of it's roots. It's pretty much a dead stick. I am VERY disappointed with this company. DO NOT ORDER FROM THIS COMPANY!

This company has NO INTEGRITY. Do not order from them!

I ordered a weeping cherry tree from them and I was very dissatisfied with its condition. I have a feeling that it is a rare occasion that the product arrives healthy. The tree arrived in a timely manner but past that, there is not much more that I can say positive about it. The tree was dry, limp and dead upon arrival. Nearly all the leaves have been eaten by a parasite of some sort (you could see the holes where they ate through the leaf). I took it out of the box and promptly watered it and placed it outside, but instead of "perking up" as FastGrowingTrees promises it will, it had instead dropped 90% of its leaves. It looked more pathetic than the Charlie Brown Christmas Tree. I thank my lucky stars that I had this sent to my house rather than to my friend as the gift I was going to give her as a memorial for her father's passing. How awful would that be to receive a dead tree for your father's passing?

On August 29th, I both called and emailed within ONE HOUR of receiving the tree - definitely within the 24-48 hrs policy that this website so much likes to tout. The memorial service for my friend's father was the following weekend (I receive the tree on a Saturday) and in my estimation if FastGrowingTrees had even BOTHERED to return either my call or email, they could have easily sent me another tree (hopefully alive). But no, they did not even contact me. On September 9th, the Tuesday following the memorial (where I had to present a different gift to my friend since FGT does not honor even their return policy), I filed a dispute with my credit card company. On that same day, I submitted a negative comment on their website reviews page. Guess what? I all the sudden received an email from FGTs asking about the tree.

By that time it was too little too late, dont you think? When I wrote another comment on their review website asking why my prior comments were not published (I would never have purchased from this company if I had known that they screened negative comments... shame on me to be so naive as to think that they allowed true customer comments), I received another email saying that they didnt think they needed to publish comments from a customer who chooses not to work with them. HUH? How did my contacting you via email AND phone within ONE HOUR of receipt not met the policy of your company? When I asked them this same question noting the dates that I called and emailed them and then the date of their response, their customer service representative, Alyson, had the unmitigated gall to lie and say that she did talk with me. This is a bald faced lie. When I responded as such she hid behind the website policy.

My credit card company may or may not be able to help me fight this horrible company with terrible customer service that is obviously lacking in integrity, but I want to let anyone and everyone know that if given the opportunity you should run, not walk, away from doing business with them.

I recently ordered a 2-4 foot tree from Fast Growing Trees.com. When I received my receipt it indicated 2-3 weeks for delivery. This was not acceptable so I attempted to cancel my order. That is when they told me I would be charged $10 even though the order status was still "backorder filled" and "order received".

I immediately began to research this company and found the list of grievenaces people have filed so I added my own. Based on what I see I would have never received a "tree" in any event.

DO NOT order from Fast-growing-Trees.com! They are a SCAM! See my photos of what you will get compared to menard's!
I just got the trees I ordered and I was SHOCKED and DISMAYED, as they are just long sticks with a few leaves and very little root balls. check the photos for a comparison----For the same price at Menard's I found the maple tree that was at least 6-7+ feet and very branched and a huge rootball-7 gallon size! (This, despite the web site claim that these trees will not be found in the big box stores for 10 yrs.)
The N. spruce are scrappy, tiny, dried and and look lie they were dug out of the woods. Again at Menard's I found a much larger, pruned and full, with a much larger rot system! (see image)
I ordered these on-line, so that I would not have to get them to my cabin in the car, and now this...I feel utterly cheated! I want my money back in FULL and have disputed the charges on my VISA card. they are investigating this merchant.

The customer service is despicable, with the hassle of emailing and no response in over a week.

I ordered a 3-4 ft tulip tree from this company for $56. When I got it, it was just shy of 3ft tall. And the trunk was no larger than a #2 pencil. I was shocked at what I had received. I immediately followed their instructions and planted my tree. After 3 weeks of warm weather, the tree was not budding. When I got it, there were no leaves or buds on the tree. So, I called the company and they told me to wait another 4 weeks and call back if there was a problem. After 4 more weeks of warm weather, still nothing. So I called back. They advised me to do a scratch test at the base of the tree. I did that and there was no green at all. The tree was dead.

By this time, I had already gone and replaced the tree myself. They have a NO refund policy. And even their replacement policy requires some rigorus steps that are just unnecessary.

Here is what I wish to tell you. Do not order from this company. You will get the run-around. I made many calls and sent several emails.

I ended up getting this same tree, in full bloom, with lots of leaves and 8 feet tall for $22.49 at my local Lowe's store. I should have never gone to fast-growing-trees.com!

I spend 425.00 on willow hybrid trees. When they arrived they were just twigs, but I thought okay, there is a 90 day guarantee so I will just send them back if they don't grow as fast as the company claims.

Almost 90 days later, the twigs have no leaves. I contact the company and they tell me to perform the scratch test to see if they are dead. They are not dead, but still no buds. The company refuses to replace they trees that I assume are dying because they claim they are not dead. The 90 days will be up and I will not receive replacements nor will they refund my money.

Very Annoyed.

I recently ordered a royal empress tree from this company on line. What I received was a mostly dead "stick" with 1 root. there were no branches or leaves. We planted it but the "tree" is dead.We spent almost 85 dollars! The customer service department is a joke! I advise anyone to stay away from this company and choose your tree locally.