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Farend Services Limited/Dazzlesmile Complaints - Unauthorized Debit

Review all Farend Services Limited/Dazzlesmile complaints

Farend Services Limited/Dazzlesmile
Posted: 2009-10-05 by   jkaiser
Unauthorized Debit
Complaint Rating: 100 % with 1 votes
Company information:
Dazzle Smile
Milwaukie, Oregon
United States
dazzlesmilepro.com

I received the product as described, but was signed up for a membership to something that I promptly cancelled. I was told that to cancel the membership I was required to return the product, so that is what I did. Yesterday I received an email informing me that the purchase price would be refunded to my debit card. Today, I noticed a charge on my debit card for $79.28 from Dazzle smile! I returned their product and cancelled my membership a month ago but was still charged $79.28 and I have no idea why! No product received and no services rendered! Dazzle Smile is a rip off company, anyone enticed by thier promotional offers BE WARNED !!! Because it is a SCAM!!!
Comments United States Health & Beauty
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 45 days ago by   Chuck Turner 0 Votes
Farend Services Limited scam? Folks it's all part of the Just Think Media Jesse Willms scam and fraud empire!

Folks should keep filing complaints at www.FTC.gov or www.econsumer.gov so that the authorities take note and take action to shut down this scam once and for all!

Go to: http://www.ftc.gov/ftc/contact.shtm

Again, you can read more about the company and people behind these scams at:
http://www.webcops.net/just_think_media_spam_scams_8001.html

If you ordered dazzle smile pro/dazzlewhite/ acaiburn or any of their other products (see list at: http://www.webcops.net/just_think_media_spam_scams_8001.html ) then you are gonna keep getting charges from all sorts of places you ain't never even heard of!
 25 days ago by   melina.orten 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers’ .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 22 days ago by   abodigital0208 0 Votes
this mistake happens to everyone i talked to that has ordered from your company, i have filed a legal complaint with the federal trade comission and better business bureau, and have also contacted legal consultation for actions in starting a civil lawsuit againt farend services, for its not a simple mistake but a scam
 14 days ago by   Jason Wilkins 0 Votes
I too feel into the trap. I have been on the phone with serveral customer service agents. All tell me the same story. Sorry but you are on the hook for the shipping and recieving although we will give you a full???? refund when you return the package. Although unless you call you would not know the numbers or address to sent this product to. All i want is fair treatment of which i feel this company is unable to provide. How else would my 1.95 shipping and handling turn into 11.95? Yes you can call the number for their so call customer service but there is really no service
 14 days ago by   Judy Rotenberg 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 12 days ago by   angry600 0 Votes
I have called many numbers and have sat on hold for hours at a time. there is no "help line". I have attempted to send email to that address- IT IS NOT A VALID EMAIL!!!.. In fact I have attempted to send email to more than 30 email addresses listed on theyre web pages (farend services ltd, epic advertising, zoogle ads, dazzle smile, cleanwhites and many more. NONE OF THEM ARE REAL EMAIL ADDRESSES. I have seen many similar replies to this one. they never have contact info for who wrote the post. they are always signed "thanks" or "the manager". HOW CAN THIS BE LEGAL???!!! THESE PEOPLE SHOULD BE IN PRISON!
 11 days ago by   Cindy Fusco 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 1 days ago by   frazer 0 Votes
Stay away from farend services, in whatever form they come in. Extremely deceptive tactics. Must be illegal. See how they are filling this site with their pre written script. They have people flooding the web with lies and false advertising to lure you into their subscription which you are not made aware of when on their site. I hope someone more powerful than myself takes those scammers down. People like that destroy the internet's ability. Shame on you all who work for them, they must be paying you plenty!!

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