Complaints Logo
Complaints Board | Submit Complaint | News & Stories | Recalls | Tips & Tricks | Videos | Images | Groups

Recently Discussed Complaints

1. (0 minutes ago)
Staples
Refund problem!
2. (0 minutes ago)
Drive Time Credit Corporation
SIGN UP FOR CLASS ACTION LAWSUIT
3. (5 minutes ago)
Total Cleanse
total cleanse phone number
4. (7 minutes ago)
sports direct
returning nike mecurial boots
5. (10 minutes ago)
Family Readers Club
Taking money out of bank acct. when not autherized

Consumer Tips & Tricks

Worst rating

5. 360 Share Pro (-318)

Subjects of Wide Speculation

1. KmartFeedback.com (1809)
$2500 gift card survey!
2. Bulldogs R US (1562)
This is a huge scam
3. Novelty ID Factory (1331)
Take your money and run away
4. Castaway Pools and Spas (749)
Never came back to finish the job!
5. Dr. Sydney Coleman (594)
Buyer beware!

Latest News & Stories

Stay Away

1. Airtel (1006)
2. Direct TV (398)
3. Acaipure (371)
4. Sears (358)
VoteAndDate.com

Fanworks, Inc Complaints - doesn't ship orders

Review all Fanworks, Inc complaints

Fanworks, Inc
Posted: 2008-09-30 by DS  [send email]
doesn't ship orders
Complaint Rating: 100 % with 5 votes
Company information:
fanworksoutlet.com
597 N. Lake Havasu Ave.
Lake Havasu City, Arizona
United States
Phone: 928-854-8686
fansworkoutlet.com

I ordered 2 ceiling fans on June 11, 2008, my credit card was charged at that time. Tow weeks later I called to track my order and was told it was on backordered and would ship shortly. For the next 3 months I would call and was told it would ship the next week, or within a few days. Three and a half months later it still has not shipped and I am outside of the 60 day charge back period with my credit card company.
Comments United States E-Shopping
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
Was the above complaint useful to you?    


Comments

 65 days ago by Ilisa  [send email]
I have experienced the same exact issue with them. I ordered 4 fans in July of 2008. They sent one fan without blades. I have been trying to get a credit from them now for 3 weeks. I was able to dispute this with my credit card. I would strongly urge you to file a complaint with the BBB. That is what I did. They may be able to get you some type of restitution or at minimum look into their fraudulent way of conducting business. You can't get anyone on the phone, no one responds to emails. They are a disgrace.
 65 days ago by Iamspiro  [send email]
WOW...im not the only one...these i*iots did the same thing to me, 2 ceiling fans, charged my card right away and 3-4 months later, NOTHING. Every week they promised it was going to come the week later and after a couple weeks of waiting you dont want to cancel thinking it may come...3 months later you feel like a idiot. When you call there they give you attitude instead of trying to apologize. I think there is only 3 girls working there including the owner...but lets get real...shes not really a owner, she a person with good credit who applied with these ceiling fan companys...I did the same and i was approved to be a dealer, goes to show anyone can do what that id*ot did.
 51 days ago by Karen  [send email]
Definitely appears to be a total scam "business". I ordered an "in stock" fan in May. Received email saying it would ship on such and such a date 2 or 3 weeks later. My credit card was billed in full within 24 hours of the order being placed. When the ship date came and went, I called to check on it. The girl told me their website specified they had no obligation to ship the fan for some period of time but they would bill immediately. I asked her why they wouldn't ship it. She said they didn't have to, that they could just charge me for it then ship it when they wanted to ship it. Which said to me this was some kind of credit kiting scheme if there is such a thing. I told her to cancel the order. I received an email confirmation of the cancellation along with an offer for a 10% discount on a subsequent order. Within an hour or two I received a second email worded quite rudely saying the 10% discount offer was a mistake and there was no such offer but that I would have my credit card credited and it should appear on my statement within 30 days. Not very much time passed - 2 weeks perhaps - before I decided I needed to dispute the charge via AMEX since I didn't trust Fanworks, Inc to keep their word. In fact, they never did process the credit until forced to do so by AMEX. They had the use of that money for perhaps 3 months until it got resolved. I'd canceled the order within 3 weeks after placing it.

I don't know why I didn't check for reviews before ordering from them. All in all, I got off fairly easily considering they appear to be nothing more than shysters.
 48 days ago by Jo  [send email]
I had the same problem and have been dealing with trying to get a refund since June. I keep getting the same run around and attitude. I reported them to the BBB today. Total scam!
 42 days ago by Mary  [send email]
ME TOO! Here is my complaint to Discover Card. Bought fan online 8/21/08. Never got any confirmation of sale or delivery of fan; no communication about purchase AT ALL!. Cancelled about 9/1/08 by email because of no confirmation. Later received a phone message: cancellation had to be by phone. Cancelled by phone same day (about 9/12-15/08 and received cancellation # 960890. Then got email from Devin Molzhan devinm@fanworksoutlet.net on 10/16/08 that refund would be posted by yesterday 10/22/08. It was not. They have had my money for 63 days, and my cancellation for over a month. I AM FURIOUS! Can you get me my money back? Discover card emailed me within 24 hours that they will refund the money, and will take it up with seller. I agree: total scam. The same outfit runs several other businesses online. Avoid those too,
 38 days ago by Anne  [send email]
I am in the same situation! Ordered my fan 8/15/2008 with est ship date of 8/28. Got them by phone after an extremely long wait on hold and was told 9/15. Calls and emails not returned, I finally got through on the non-800 number and was allowed to hold forever, before being told 10/20.

Now I am trying to get them by phone or email and cannot. Found this thread of complaints...I too am furious. I shop online all the time and have never been treated like this. Guess I will have to call Amex and hope somehow the purchase can be reimbursed...
 28 days ago by John Cook  [send email]
So I did a search on Google trying to find Fanworks Ceiling Fan Outlet as a return customer and I am shocked at these responses. I had no trouble with this company and was treated with excellent customer service on my last order. All I can say is perhaps they are under new management or are just suffering the consequences like many businesses today in this tough economy. Nevertheless I will be ordering some more fans from them but I will post another comment with my experience...good or bad.
 23 days ago by Charles  [send email]
I canceled an order with Fanworks because they were backordered. (Had no trouble getting the same item from several other sources, including Amazon.) They promised to credit my Visa, but have not done so. Going on 3 months now. I have called them, e-mailed their owner, whose name is David Butler (dbutler@fanworksoutlet.net), contacted the Lake Havasu City Chamber of Commerce, and the Arizona Better Business Bureau. No response from Butler. The BBB says they will process a complaint on my behalf. I wish I had read this posting before I wasted my money.
 22 days ago by Charles  [send email]
Following up on my previous comments, I don't expect to get my money back, but I want to make things as painful as possible for David Butler and his mob. Found an online complaint form for the Arizona Attorney General, which you all might want to use, as I did. It is at
http://www.azag.gov/consumer/complaintform.html.

You can also contact the Arizona BBB at: info@arizonabbb.org. They have a complaint procedure. You can use e-mail and be sure to give them the business name of Fanworks, Inc. as well as their address. Also give them your name and mailing address.
 15 days ago by Roman Jedras  [send email]
I did not realize it this Company was that bad, I just found this site. I ordered my Fan back inSeptember and got the same run-around, its shipping next week, next week...Back order...Its shipping from over seas...Unbelievable this company still Exsist. I just ordered the Same fan today from Lighting universe and it will be here in 3-days. Buyer beware

Post your Comment

 

Login or Register to join ComplaintsBoard.com

Search
 
Register

Videos

Nigerian Internet Scammers Disclosure (Part 2)
More Videos
 

Categories

   - Flooring Installation
   - Roofing
   - Banks
   - Scam & Fake Checks
   - Loans
   - Collections Agencies
   - Tax Services
   - Bad Business Partners
   - Credit Cards
   - Savings & Investments
   - Equipment Leasing & Financing
   - Car Rental
   - Auto Insurance & Loan
   - Car Service Centers
   - Car Dealers
   - Gas Stations
   - Car Driving Schools
   - Towing
   - Dry Cleaners & Laundry
   - Mobile & Cell Phones
   - Vacuum Cleaners
   - Washing Machines
   - Colleges and Universities
   - Schools
   - Deadbeat Parents
   - Sexual Abuse
   - Online Dating Services
   - Mattresses
   - Passport Services
   - Health & Life Insurance
   - Plastic Surgery
   - Medical Negligence and Deficiency
   - Diet Products
   - Cosmetics
   - Dental Services
   - Vision, Glasses, Lenses
   - Drug Stores
   - Hair and Beauty Salons
   - Pool & Bath Services
   - Security Services
   - Appliances
   - Utility Services
   - Plumbing Services
   - Hosting & Web Design
   - Internet Providers
   - Bullying and Harassment at Work
   - Work at Home
   - Employment Agencies
   - Employers
   - Employees
   - Lawyers and Attorneys
   - Lottery Scams
   - Ebay Scams
   - Alibaba Scams
   - Phishing
   - Online Surveys
   - Animal/Pet Hospitals
   - Flowers Delivery
   - Photo Services
   - Department Stores
   - Cleaning Services / Laundry
   - Tobacco Products
   - Mortgage Companies
   - Apartments Rental
   - Home Insurance
   - Timeshares
   - Condo and Home Owners Associations
   - Fast Food Restaurants
   - SMS Scam Contests
   - Fitness Centers
   - Mobile/Cellular Service Providers
   - Travel Agencies
   - Satellite & Cable TV
   - DVD Order & Rental
   - Annoying Commercials
   - Movies
   - Unauthorized Mobile Charges

 Suggest new category

Smile upon Life :)

RSS Feed
 
Submit Complaint | Consumer Tips & Tricks | News & Stories | Recalls | Groups | View full list of Companies | Suspicious Companies | Complaints by Countries | Indian Consumer Complaints Forum | Caller Information | Latest Complaints | Privacy Policy

© 2008 Consumer Complaints Board
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail
Site owners are not responsible for the information posted on this website
     
 

Login
Email:
Password:

Forgot your password?