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1.2 2288 Reviews

Family Dollar Complaints Summary

82 Resolved
2206 Unresolved
Our verdict: If considering services from Family Dollar with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Family Dollar reviews & complaints 2288

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7:45 pm EDT
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Family Dollar bagging

Was in family dollar store on 63rd cottage grove in chicago had my own bags to avoid paying was told had to bag myself, why because I did not want to use there bags, not fair why should I pay for bags when I have plenty and why should I have to bag my own things n ot fair don;t know if I will be shopping with you any more. Incident happened today june 5th 2017, at 63 rd cottage grove, the sales rep was rude went on to say they don't bag for fear of bugs, bag was on the counter what you don't think one could have crawled out, get real, and I don't do bugs and it was a insult to me and others in the store

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10:25 am EDT
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Family Dollar customer service

At around 6:30pm I stood at a register for 3 minutes last night, May 31, 2017, I ring the bell ...heard someone behind me call out the name Joyce after first ring. Second bell ring...same person behind me says Joyce. I still wait. Finally I say loudly, "do you want this sale or don't you?" Whoa out of the clothes behind me a head pops up...the young girl with shoulder length dark hair, dares to speak to me in a rude manner and says, you haven't been waiting that long. I reply, "don't speak to me like that, " She says, "I can and I WILL. In fact I can refuse to serve you. Please leave the store now." To which I respond, "pleasantly and I WILL be turning your [censored] in!" What the hell happened to people. It seems the older I get, the less respect I see in America. I go home and call customer service to file my compliant. Would you believe this Toll Free Complaint number has bankers hours? I have called to complain five times this morning and always get placed on hold with no response for more than five minutes. Major hiring going on at Family Dollar in Walton, NY today. If this girl gets a promotion, I being a prominent citizen in Walton, Will encourage everyone I know to boycott your store. Stop hiring rude snippits. Keep overworked and good employees like Joyce who probably did not hear this girl because she was all the way in back unloading the truck where Miss Snippit should have been. A good manager will always put the cashiers to unloading the merchandise nearest their register. SMH!

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11:50 pm EDT

Family Dollar I am complaining about a rude and angry employee

Hello my name is Kesha Wiggins and I go to Family Dollar about twice a week and spend a lot of money! Well today May 28th around 340pm I exchange some batteries I just bought from another location for a different size! I had my receipt but the associate had to ask another worker was it okay for me to exchange the battery that I just bought 10mins ago at another store and can I remind you I have my receipt. So the associate said it was okay I thought that was weird anyway since I had a receipt but she was acting like it was a problem that I exchanged it. So after she rung me up I get to my car and notice the price was different than the price she rung up so I asked Tanyika Witherspoon about it but she was very ride she said she couldn't deal with it cause she was counting money so another associate can go home and I said how long will that take and she got loud and ugly with me and said she don't know but she don't have time to deal with it right now. So she called another associate to help me by the name of Tinequa Maddox and she was very nice I showed her the sign and showed her my receipt and she was trying to get the price adjusted but Tanyika had to be the one to do it and she said she didn't have time I was going to have to wait then she start telling me her safe is broke and being very angry so now I'm tired of being the nice guy and I told her she need to find another job because her customer service stinks! Let me remind you this is not the first or second time that she got smart with me I just ignored her the other times. Last month she even got smart with my daughter and I was about to go in there but my 15 year old beg me not to say anything so I just went home. But I will like for someone at your corporate to pull that video from the time I left till the time I left out the store now a few times i did leave and come back in cause the lady gave me the wrong corporate number by mistake. I also over heard her talking about me with customers, I go to this Family Dollar all the time and she is always rude when I go in the store. I have a pet peeve for bad customer service skills cause I work with people and I don't care how bad of a day I'm having I leave my problems in the car and come to work with a smile on my face and give my customers the best Customer Service! Yes I will like someone to call me about this because I will like for them to investigate this situation. But I will say Tinequa Maddox was so professional and sweet she needs a promotion and a raise cause she have great customer service skills! The store #04150 address 2157 Carson rd Birmingham, AL 35215

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4:35 pm EDT
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Family Dollar 803 s front st, steelton, pa 17113

On 5-9-2017 around 5:45 pm I visited your store at 803 S Front St, Steelton, PA 17113. I was the last on in line and when it came to be my turn to check out the Spanish girl closed her line and would not check me out. if you people have a policy of not servicing black people please post it on your door. thank you. The Civil Rights Act of 1964, which ended segregation in public places and banned employment discrimination on the basis of race, color, religion, sex or national origin, is considered one of the crowning legislative achievements of the civil rights movement. First proposed by President John F. Kennedy, it survived strong opposition from southern members of Congress and was then signed into law by Kennedy's successor, Lyndon B. Johnson. In subsequent years, Congress expanded the act and also passed additional legislation aimed at bringing equality to African Americans. Under the Civil Rights Act, segregation on the grounds of race, religion or national origin was banned at all places of public accommodation, including courthouses, parks, restaurants, theaters, sports arenas and hotels. No longer could blacks and other minorities be denied service simply based on the color of their skin. The act also barred race, religious, national origin and gender discrimination by employers and labor unions, and created an Equal Employment Opportunity Commission with the power to file lawsuits on behalf of aggrieved workers.

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5:36 pm EDT
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Family Dollar cigarette showcase doors

As I was counting cigarette total at end of shift, I placed cigarette case doors on floor. after count was finished, I picked up doors to put them back on the runner. As I was placing doors onto runner, both doors slipped and landed on both of my feet. The doors are not properly installed in the showcase. I am now being seen on a workers comp case, with possible fracture to my feet, and time off work . I have asked numerous times to my store manager as well as the district manager. to no avail, I have been told that the company will not get this issue fixed. It will, again in the future, I'm sure, happen to someone else with a possible lawsuit, if not fixed. Question: How do I(assistant manager), or the manager get this problem resolved?

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5:59 pm EDT
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Family Dollar complaint on employee

I went to store # 01574 to buy soap it was $1.07 i gave a young lady $5 she told another employee she needs penny's in her draw i responded "it's ok sweetie i doesn't want the penny's" after i told her that she had got mad throwing my money inside my hand and threw my bag on the canner i already had my hand out to get my bag this not the first time i've had problems with this lady both of them does drugs they always under the influence of marijuana this has to stop i will take this father to get the help i need with family dollar employees. Thanks

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8:52 pm EST

Family Dollar hardin, mt

Store has not looked this bad in a long time it's a horrible mess nothing on the shelves and store manager was rude and dressed like a bum off the street what happened to old manager who had this place looking great she was the only one who had this place running like a store you could shop in it had been a mess from day one that it opened and was a mess till she showed up now it's back to the same old place it use to be and it's unshoppable and it don't matter nothing on the shelves to buy anyway

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4:39 pm EST
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Family Dollar horrible treatment

Please see picture attached below.

Absolutely the most humiliating experience.
Truly don't feel safe ever returning to that store location as long as those employees are working.
Store number # 10102
Located on mt. Vernon ave.
Bakersfield, california
93306

I've tried contacting every possible source within the company (Familydollar) to have a manager, district manager, corporate offices, customer service and the local store itself. Including the asst. Managers, manager.
No response. No calls. No email. No messages.
Nothing in reply to this situation that occurred.
*keep in mind I frequent this store. As I said have spent a lot of money shopping there. I am familiar with most of the employee's and management.
Which only one cashier was working who has checked me out before.
I would be the first one to accept the fact if I was in the wrong but most certainly I did nothing at all to deserve the treatment, embarrassment, humiliation, stress, removal of items from my hands and yelled at to leave the store being accused of stealing. While in front of customers.
*thank goodness for security cameras. Hopefully the store/company will do the right thing. Review the footage and any other footage of my previous shopping. Realizing that I have never done any of the things that I have been accused of doing!

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12:49 pm EST

Family Dollar false written advertising price / not honoring price

I went to Family Dollar on 2901 Fort Boulevard, El Paso TX store #02527 about an hour ago...completely out of my home area. I usually go to Dollar Generals and sometimes even Dollar Trees because of the horrible customer service we receive with Family Dollars. But it was convinient to stop at this one today. I purchased 33.02 worth of merchandise at this store. When I went to check out I saw that the drawer plastic chest that I bought was charged at 15.00 but several signs advertising it at 6.00. I immediately told the cashier and she didn't care to go look, just said that's the price and period. Of course at that point made me upset, so I asked for mgr. She said he won't b able to change the price either but loud and with an attitude. I then raised my voice also and told her to get the mgr anyways. The manager came out and without him letting me explain he told me not to yell at his girl. Maybe he meant employee, but I told him to go check the price advertised and fir the cashier to quit yelling at me first. He wasn't going to budge on giving me the price his store had on the shelves so I paid and left! But I am so upset that she would have that type of attitude towards a customer and that he would not at least tell her to keep quiet either. ...not too sure where their customers etiquette was learned but I'm never going back to this store & I feel I deserve an apology! I have family & friends that live on that area and I will make sure they ban this store also! I should of left the products and gone somewhere else! Very upset customer!

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1:06 pm EST
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Family Dollar rude employee store #04784

The young lady by the the name of ladrika I believe I'm really not sure due to her rudeness I wasn't thinking clearly to get her correct name, but she work yesterday evening at around 15:43:16 on 01/17/2017 the first register near the entry . African American young mid 20's female with two Pom Poms as her hairstyle and red lipstick. She is always very rude never speak when spoken too, never smile count out your change or say thank you to the guest . Almost everyone who works there acts and behaves this way every single time I go to this location . I shop there and spend almost 100$ every week when I'm there and you guess are going to lose my business I will start going to a dollar general if necessary. But you guys are so conventional for me, please hire new staff I beg of you because this is an utter outrage . And not to mention near the dog food area and the back area I guess where the staff do inventory it smells like dog waste back there . Maybe new management is in order do they even have a manager there ?

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Susie Moore
, US
Jan 18, 2017 8:28 pm EST

Same here in Hardin, Co. Illinois. The Manager is rude, obnoxious, etc. outside the store He speeds around on His cell, almost hit My Two Daughters Whom had Their Kids with Them. Cussed & flipped Them off. Now, Everytime My Oldest Daughter goes in He is extremely rude, refusing to ring Her up, laid over the machine where You swipe Your card. What is wrong with this Person. Corporate has been notified, see what happens.

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7:05 pm EST
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Family Dollar bad customer service

I shop at the family dollar store near my house for the last 5 years spending $50-$100 dollars per month.Also my mini maltipoo support dog shops with me in the front of the cart on a blanket he is a legal support dog with ID.He also goes everywhere with me and my grandaughter Im raising.Well the family dollar store #05681 got remodled a few months back.And all the employs were replaced as to the management.Sad every one of them was soo kind and nice to all.Well I went ther today on my way home to pick up a couple of things and there wasnt any carts NOT 1 so I carried my dog.Went up to pay and I heard mam mam you cant bring your dog into the store anymore, I know you came in with him a few times{lets try 100s of times}but you cant bring him in again because people have allergies{my dog is non allergic breed maltese&poodle}I could tell the nice check out young man wanted me to really tell her off everytime I have come in the store all I hear is her nit picking some employee.Anyway all I said back was dont worry about it I WILL NOT SHOP HERE AGAIN.I am going to call the main office because this person is a slave driver and should not be working with the public

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6:11 pm EST

Family Dollar employee parking vs customer advantage and convenience

I am a resident of springer Nm and regularly shop at the new store in town. I continuously see the two most elderly, disabled, physically, weather and customer convenient spaces, (more convenient than the handicap spaces) taken by employees. Being that customers come first in an ethical business practice, I believe you will contact said store and encourage better customer courtesy regarding business hour parking accommodating customers rather than i###t stick-addicted employees. Ty and God bless.

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7:40 pm EST

Family Dollar unprofessional and rude employees

many health issues and I was freezing. I continued to get the products I needed. I got to the counter to pay and the same cashier rudely continued I went to our neighborhood family dollar today January 1, 2017 between 5:30-6 to get a case of water and toilet paper for my grandmother. I am in this store sometimes three times a day. tonight I walked in and grabbed a cart when I was rudely attacked verbally by a clerk by the name of Victoria to remove my hat and refused to check me out. I think its crazy that I cant even wear my hat that's attached to my jacket. I replied No because I have to tell me to remove o into a store because of the way I was dressed! I understand the leaving your bags at the front because of shop lifting, but to tell someone they can NOT wear their jackets or hats is inhuman and in violation of our freedom. It is so crazy that this world and employees of public stores can make up rules and do as they wish...I have seen so much stuff from the employees located at 610 E. Broadways st Toledo 43605. This store has the most ghetto and unprofessional employees they stand around and talk about their personal lives, text and use their phones while people are waiting in line to check out. this store really needs investigated and something done to correct it. back in June I witnessed a manager placing bags next to the dumpster before the end of his shift and shortly pulling up after grabbing the bags and placing them in his car. we are being mistreated by employees when it is clearly the employees are stealing and making it unpleasant to shop our local Family Dollar store. I will talk to local news stations as well about this matter. I sent my son back in the store to take pictures to prove there is no proper legal postings of PROPER CLOTHING YOU MUST WEAR OR NOT WEAR TO SHOP!

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8:26 pm EST

Family Dollar employees and manager

December 20 th, Angie an employee at Birch Run family dollar treated me like I wasnt a valued customer and she could care less if I called corperate to report the incident, thoses amoung others were her words mocking me and forcefully exspressing her feelings towards me . It was about 9:45 in the evening, I had a few items to return, I called before walking there to make sure that the items I needed to rwere okay, Angie said yes if it wasnt more than 30 day's and if I had the receipt, I said I wasnt sure I could find the receipt but I bought these things the first of Dec, she okay then she would have to put the return amount on a family dollar card, I said that was fine. Upon processing the return she zipped threw the process in a matter of minutes, when she got done she looked at the receipt and said is this a debit card u bought these with, I said yes, she said it doesnt say so, I said thats all I ever used you all know that by now, as Im in that store at least twice a week, I spend several hundred dollars there every month angie said how would I know that, I said you mean your going to make me ******* walk home to get the card, she said yes. She knew by that time the store would be closed, I dont know why she didnt want to complete the return, she should have said so. I found the card in my pocket, which really set her off, she said we are all very nice to you and you come in here and your nothing but nasty to us all, I said what, Robbin and Wendy said I was one of their favorite customers and others, she said oh yah, your a favorite customer okay yeah right okay blah, blah, blah... I said Im going to call corperate and let them know about this, she said oh shes gonna call corperate, Good I hope you do, all the while she's saying this stuff she's looking at the other employee behind the counter. Lastly she said you come in here at ten minutes till closing and want to do all this stuff, so you have ten minutes till we close you better get going... and I did find my receipt before going to there. Now attitude starts at the top, this isnt the first time Ive had and employee there disrespect in a manner Ive never seen employee's react to customer's, I 100 % beleive if you have a manager that treats customers like there disposable and she can talk abo;ut her employees to them and vice versa, berate customers in front of others, then why wouldnt her employee's feel free to do the same... Phyillis shouldnt work with the public if she cant handle it... enough said, I've complained about the incidence with Phyillis before, nothings been done

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9:10 am EST
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Family Dollar 7" emerson tablet

I purchased a 7" Emerson Tablet from store 4775 in Houston Texas for a x-mas present for my son. I decided before I wrapped it that I would set it up and register it, I am so glad I attempted to do so, because this product is not worth selling in any store. It run so slow until I was not able to get pass the introduction page, I returned to the store and was told by the store manager that she received an e-mail from your corp office not to give refunds or exchange for this product opened or unopened boxes and she knew that the product was not a good product. I called your corp office on Monday, was hung on by one of your agents after on hold for 40 minutes. I called back and was transferred to a supervisor’s voicemail that has not to this day returned my call. The problem I have is that my son will be very dis pointed for x-mas and I have a product that I paid 50.00 for that is no good.

I called your corp office again on Tuesday and still have received a call back. This is so sad not to receive a call back.

I shop at Family Dollar all the time, but this experience has caused me never shop there again and not to tell anyone else to. I want my money refunded and I will write whomever I need to, because your company is selling bad products and do not stand behind what you sell. Wal-Mart and Fry's give refunds; I wished I had gone there instead. I am very dis-pointed that this happen at Family Dollar.

Shirley Spencer
2608 Calumet St Apt 14
Houston Texas 77004
[protected]

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Update by Shirley Spencer
Dec 22, 2016 9:12 am EST

No one responds from Family Dollar.

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4:46 pm EST

Family Dollar customer service

Checking out today wouldn't accept check. Said declined. Went to bank funds are there. Went back in to pay with. Cash.
The checker said don't get sassy with me. I said. Um I didn't here's th e money
Then she rolls her eyes. Gave me a 👍 and told us to leave. Wow never been kicked outta a store. Walmart took my check. Never step foot in this one again and the manager doesn't even look like she knows what's going on.
Plus it's dark in this store most of the bulbs are burnt out.

Kinda like the checker/manager

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2:52 pm EST

Family Dollar 7" emerson tablet

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Date: Tue, 20 Dec 2016 17:04:33 -0500

Subject: Dissatisfied and Upset Customer

I purchased a 7" Emerson Tablet from store 4775 in Houston Texas for a x-mas present for my son. I decided before I wrapped it that I would set it up and register it, I am so glad I attempted to do so, because this product is not worth selling in any store. It run so slow until I was not able to get pass the introduction page, I returned to the store and was told by the store manager that she received an e-mail from your corp office not to give refunds or exchange for this product opened or unopened boxes and she knew that the product was not a good product. I called your corp office on yesterday, was hung on by one of your agents after on hold for 40 minutes. I called back and was transferred to a supervisor’s voicemail that has not to this day returned my call. The problem I have is that my son will be very dis pointed for x-mas and I have a product that I paid 50.00 for that is no good.

I shop at Family Dollar all the time, but this experience has caused me never shop there again and not to tell anyone else to. I want my money refunded and I will write whomever I need to, because your company is selling bad products and do not stand behind what you sell. Wal-Mart and Fry's give refunds; I wished I had gone there instead. I am very dis-pointed that this happen at Family Dollar.

Shirley Spencer
2608 Calumet St Apt 14
Houston Texas 77004

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10:27 am EST

Family Dollar unethical behavior

My sister and I patronized the family dollar store on summit ave.In greensboro, nc on december 17th, 2016. When I approached the counter with my younger sister, the store manager, fatima, started to harass my sister. She started accusing her of stealing a honey bun when she did not steal anything. As I stand there with $50 in my hand, I asked her, "what did you say?". She responded saying, "i said, did she put that honey bun down that she had earlier?!" at this point I am embarrassed, confused and furious. I exclaimed, "ma'am, we both have college education and excellent jobs. There is no reason why any of us would steal from family dollar. " I asked for her name and she said, "fatima, do you want me to write it down for you?!" all the while, she is using a sarcastic tone and smirking. She does not have the skills and capabilities to work with the public. I have worked in retail and in loss prevention and she does not posses the mindset and temperament to accomplish the goals that i'm sure family dollar has set for her. She is losing customers because of her attitude.

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tooty58
, US
Dec 22, 2016 8:48 pm EST

The Family Dollar store in Birch Run Michigan is infested! Buyer beware... time after time I've told the Manager Phyillis and several employes that there's insects on the shelves and on the clothes, recently I'm finding them in the frozen foods and the cookies as well as the towles, sheets etc. I'm sad that no one listens there, mainly Phyillis, . It's her job to make sure all's safe there, Right? I'm upset that things have gone from bad to worse there, as I'm currently without transportation, so having FD close enough to walk to was nice, and I could save a little money, but it's not worth it to eat bug's in your food and wear them on your clothes . I know for a fact theres an infestation as I know people who worked at that building when it was Ruckert's, and. roofer's who worked on the store roof, said to be really careful on what I but there... Low and behold they were right... and manament totally disregards my complaint's. Im going to check into the Public Health Dept to see what can be done...

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11:51 am EST

Family Dollar assaulted by manager for being a cop's mother

On Thanksgiving Morning 2016, around 10AM, at the Family Dollar Store in Rising Star, TX. I was assaulted by the Manager for being a cop's mother.
Went to counter to pay for items when the store manger asked me if my son was now a cop here in town. I replied "yes, when he suddenly grabbed the items out of my hand, reached over the counter and shoved my buggy away from me, while he yelled that my business was not welcomed there! Stunned, I asked if he was refusing me service because my son was a cop here in town? He yelled back, "YES I AM!" I have reported him and incident to both the District Manager and our local sheriff's dept.
When he yanked the items from my hand, it resulted in a cut on my right thumb knuckle. Since the incident, I have been afraid to leave my home, when I do, I try to make sure I am not alone. I certainly don't go into that store anymore. I did have a witness step forward who gave a statement of the entire incident.
The sheriff's off has the video, conveniently with no audio, and DA's office has witness statement.
Days later, the same manager approached my landlord's wife and chastised her for renting to us.I do not understand what this man has against cops, but for him to take his hate out on me, was very hurtful, humiliating frightening to the point I can't hardly go anywhere without someone to be with me. The Eastland County Sherriff's Dept, is supposed to have copy of video. They do have pictures of my cut thumb. Also statement from witness.

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2:14 pm EDT

Family Dollar unethical behaviour

while standing in line at check out there was a women in front of me, she went next to go to register 3, regester 2 was closed, register 1 was occupied, the gentlemen at register 3 was coming on to the female customer who was carrying a 33lb bag of dog food and insisted he carry it out for her but she kept refusing and he left his register following her leaving me standing in line, as he walked out he turned to me and said go to my register 3 the other gentleman will help you, I went to the register 3 and the gentlemen said to go to register 1 he cannot help me, I walked over to register 1 as I put down my merchandise the gentleman who was perusing the female walked in at looked at me and said I told you to go to register 3, i said I was told there that the register was closed and he instructed me to go to register 1, I am at register 1 now she can ring me up, she refused to check me out as she was instructed by him not to help me, and he insisted I go back over to his register or I will not be allowed to make my purchase, I told him it was obvious what his agenda was and that I will deal with it later, just ring me up, I am a customer and want to leave, with that he started screaming at me throwing up his hands asking me what I meant and made me very uncomfortable I told him I was leaving and he told me to f---king leave as I did, I told him to go F--k himself he will be reading about his deplorable behavior in writing, he said f--k you as I walked out, there are cameras everywhere in your store the incident occurred at approx.2:45 PM to 2:55 PM on Sunday 10/23/16 you can view it all and see how he totally disrespected the women he was perusing while making me wait and then disrespecting me when he returned, I am outraged at his behavior and even more embarrassed that he instructed the women at register 1 not to ring me up leaving me defenseless, this is not a person you want to be in charge of your establishment, you just lost a good customer over a person who puts himself ahead of your business to try to hook up with your customers, what a disgrace.

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Wine Is Good
Wine Is Good
, US
Oct 23, 2016 6:34 pm EDT

Well? What was his agenda?

Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint with ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. Regularly check your account to stay informed about the progress of your complaint.

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Family Dollar contacts

Phone number

+1 (866) 377-6420

Website

www.familydollar.com

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Use this comments board to leave complaints and reviews about Family Dollar. Discuss the issues you have had with Family Dollar and work with their customer service team to find a resolution.