Family Dollar
reviews and complaints

I went to store # 01574 to buy soap it was $1.07 i gave a young lady $5 she told another employee she needs penny's in her draw i responded "it's ok sweetie i doesn't want the penny's" after i told her that she had got mad throwing my money inside my hand and threw my bag on the canner i already had my hand out to get my bag this not the first time i've had problems with this lady both of them does drugs they always under the influence of marijuana this has to stop i will take this father to get the help i need with family dollar employees. Thanks

Store has not looked this bad in a long time it's a horrible mess nothing on the shelves and store manager was rude and dressed like a bum off the street what happened to old manager who had this place looking great she was the only one who had this place running like a store you could shop in it had been a mess from day one that it opened and was a mess till she showed up now it's back to the same old place it use to be and it's unshoppable and it don't matter nothing on the shelves to buy anyway

Please see picture attached below.

Absolutely the most humiliating experience.
Truly don't feel safe ever returning to that store location as long as those employees are working.
Store number # 10102
Located on mt. Vernon ave.
Bakersfield, california
93306

I've tried contacting every possible source within the company (Familydollar) to have a manager, district manager, corporate offices, customer service and the local store itself. Including the asst. Managers, manager.
No response. No calls. No email. No messages.
Nothing in reply to this situation that occurred.
*keep in mind I frequent this store. As I said have spent a lot of money shopping there. I am familiar with most of the employee's and management.
Which only one cashier was working who has checked me out before.
I would be the first one to accept the fact if I was in the wrong but most certainly I did nothing at all to deserve the treatment, embarrassment, humiliation, stress, removal of items from my hands and yelled at to leave the store being accused of stealing. While in front of customers.
*thank goodness for security cameras. Hopefully the store/company will do the right thing. Review the footage and any other footage of my previous shopping. Realizing that I have never done any of the things that I have been accused of doing!

I went to Family Dollar on 2901 Fort Boulevard, El Paso TX store #02527 about an hour ago...completely out of my home area. I usually go to Dollar Generals and sometimes even Dollar Trees because of the horrible customer service we receive with Family Dollars. But it was convinient to stop at this one today. I purchased 33.02 worth of merchandise at this store. When I went to check out I saw that the drawer plastic chest that I bought was charged at 15.00 but several signs advertising it at 6.00. I immediately told the cashier and she didn't care to go look, just said that's the price and period. Of course at that point made me upset, so I asked for mgr. She said he won't b able to change the price either but loud and with an attitude. I then raised my voice also and told her to get the mgr anyways. The manager came out and without him letting me explain he told me not to yell at his girl. Maybe he meant employee, but I told him to go check the price advertised and fir the cashier to quit yelling at me first. He wasn't going to budge on giving me the price his store had on the shelves so I paid and left! But I am so upset that she would have that type of attitude towards a customer and that he would not at least tell her to keep quiet either. ...not too sure where their customers etiquette was learned but I'm never going back to this store & I feel I deserve an apology! I have family & friends that live on that area and I will make sure they ban this store also! I should of left the products and gone somewhere else! Very upset customer!

The young lady by the the name of ladrika I believe I'm really not sure due to her rudeness I wasn't thinking clearly to get her correct name, but she work yesterday evening at around 15:43:16 on 01/17/2017 the first register near the entry . African American young mid 20's female with two Pom Poms as her hairstyle and red lipstick. She is always very rude never speak when spoken too, never smile count out your change or say thank you to the guest . Almost everyone who works there acts and behaves this way every single time I go to this location . I shop there and spend almost 100$ every week when I'm there and you guess are going to lose my business I will start going to a dollar general if necessary. But you guys are so conventional for me, please hire new staff I beg of you because this is an utter outrage . And not to mention near the dog food area and the back area I guess where the staff do inventory it smells like dog waste back there . Maybe new management is in order do they even have a manager there ?

I shop at the family dollar store near my house for the last 5 years spending $50-$100 dollars per month.Also my mini maltipoo support dog shops with me in the front of the cart on a blanket he is a legal support dog with ID.He also goes everywhere with me and my grandaughter Im raising.Well the family dollar store #05681 got remodled a few months back.And all the employs were replaced as to the management.Sad every one of them was soo kind and nice to all.Well I went ther today on my way home to pick up a couple of things and there wasnt any carts NOT 1 so I carried my dog.Went up to pay and I heard mam mam you cant bring your dog into the store anymore, I know you came in with him a few times{lets try 100s of times}but you cant bring him in again because people have allergies{my dog is non allergic breed maltese&poodle}I could tell the nice check out young man wanted me to really tell her off everytime I have come in the store all I hear is her nit picking some employee.Anyway all I said back was dont worry about it I WILL NOT SHOP HERE AGAIN.I am going to call the main office because this person is a slave driver and should not be working with the public

I am a resident of springer Nm and regularly shop at the new store in town. I continuously see the two most elderly, disabled, physically, weather and customer convenient spaces, (more convenient than the handicap spaces) taken by employees. Being that customers come first in an ethical business practice, I believe you will contact said store and encourage better customer courtesy regarding business hour parking accommodating customers rather than i###t stick-addicted employees. Ty and God bless.

many health issues and I was freezing. I continued to get the products I needed. I got to the counter to pay and the same cashier rudely continued I went to our neighborhood family dollar today January 1, 2017 between 5:30-6 to get a case of water and toilet paper for my grandmother. I am in this store sometimes three times a day. tonight I walked in and grabbed a cart when I was rudely attacked verbally by a clerk by the name of Victoria to remove my hat and refused to check me out. I think its crazy that I cant even wear my hat that's attached to my jacket. I replied No because I have to tell me to remove o into a store because of the way I was dressed! I understand the leaving your bags at the front because of shop lifting, but to tell someone they can NOT wear their jackets or hats is inhuman and in violation of our freedom. It is so crazy that this world and employees of public stores can make up rules and do as they wish...I have seen so much stuff from the employees located at 610 E. Broadways st Toledo 43605. This store has the most ghetto and unprofessional employees they stand around and talk about their personal lives, text and use their phones while people are waiting in line to check out. this store really needs investigated and something done to correct it. back in June I witnessed a manager placing bags next to the dumpster before the end of his shift and shortly pulling up after grabbing the bags and placing them in his car. we are being mistreated by employees when it is clearly the employees are stealing and making it unpleasant to shop our local Family Dollar store. I will talk to local news stations as well about this matter. I sent my son back in the store to take pictures to prove there is no proper legal postings of PROPER CLOTHING YOU MUST WEAR OR NOT WEAR TO SHOP!

December 20 th, Angie an employee at Birch Run family dollar treated me like I wasnt a valued customer and she could care less if I called corperate to report the incident, thoses amoung others were her words mocking me and forcefully exspressing her feelings towards me . It was about 9:45 in the evening, I had a few items to return, I called before walking there to make sure that the items I needed to rwere okay, Angie said yes if it wasnt more than 30 day's and if I had the receipt, I said I wasnt sure I could find the receipt but I bought these things the first of Dec, she okay then she would have to put the return amount on a family dollar card, I said that was fine. Upon processing the return she zipped threw the process in a matter of minutes, when she got done she looked at the receipt and said is this a debit card u bought these with, I said yes, she said it doesnt say so, I said thats all I ever used you all know that by now, as Im in that store at least twice a week, I spend several hundred dollars there every month angie said how would I know that, I said you mean your going to make me ******* walk home to get the card, she said yes. She knew by that time the store would be closed, I dont know why she didnt want to complete the return, she should have said so. I found the card in my pocket, which really set her off, she said we are all very nice to you and you come in here and your nothing but nasty to us all, I said what, Robbin and Wendy said I was one of their favorite customers and others, she said oh yah, your a favorite customer okay yeah right okay blah, blah, blah... I said Im going to call corperate and let them know about this, she said oh shes gonna call corperate, Good I hope you do, all the while she's saying this stuff she's looking at the other employee behind the counter. Lastly she said you come in here at ten minutes till closing and want to do all this stuff, so you have ten minutes till we close you better get going... and I did find my receipt before going to there. Now attitude starts at the top, this isnt the first time Ive had and employee there disrespect in a manner Ive never seen employee's react to customer's, I 100 % beleive if you have a manager that treats customers like there disposable and she can talk abo;ut her employees to them and vice versa, berate customers in front of others, then why wouldnt her employee's feel free to do the same... Phyillis shouldnt work with the public if she cant handle it... enough said, I've complained about the incidence with Phyillis before, nothings been done

I purchased a 7" Emerson Tablet from store 4775 in Houston Texas for a x-mas present for my son. I decided before I wrapped it that I would set it up and register it, I am so glad I attempted to do so, because this product is not worth selling in any store. It run so slow until I was not able to get pass the introduction page, I returned to the store and was told by the store manager that she received an e-mail from your corp office not to give refunds or exchange for this product opened or unopened boxes and she knew that the product was not a good product. I called your corp office on Monday, was hung on by one of your agents after on hold for 40 minutes. I called back and was transferred to a supervisor’s voicemail that has not to this day returned my call. The problem I have is that my son will be very dis pointed for x-mas and I have a product that I paid 50.00 for that is no good.

I called your corp office again on Tuesday and still have received a call back. This is so sad not to receive a call back.

I shop at Family Dollar all the time, but this experience has caused me never shop there again and not to tell anyone else to. I want my money refunded and I will write whomever I need to, because your company is selling bad products and do not stand behind what you sell. Wal-Mart and Fry's give refunds; I wished I had gone there instead. I am very dis-pointed that this happen at Family Dollar.

Shirley Spencer
2608 Calumet St Apt 14
Houston Texas 77004
[protected]

Checking out today wouldn't accept check. Said declined. Went to bank funds are there. Went back in to pay with. Cash.
The checker said don't get sassy with me. I said. Um I didn't here's th e money
Then she rolls her eyes. Gave me a 👍 and told us to leave. Wow never been kicked outta a store. Walmart took my check. Never step foot in this one again and the manager doesn't even look like she knows what's going on.
Plus it's dark in this store most of the bulbs are burnt out.

Kinda like the checker/manager

:
Date: Tue, 20 Dec 2016 17:04:33 -0500

Subject: Dissatisfied and Upset Customer

I purchased a 7" Emerson Tablet from store 4775 in Houston Texas for a x-mas present for my son. I decided before I wrapped it that I would set it up and register it, I am so glad I attempted to do so, because this product is not worth selling in any store. It run so slow until I was not able to get pass the introduction page, I returned to the store and was told by the store manager that she received an e-mail from your corp office not to give refunds or exchange for this product opened or unopened boxes and she knew that the product was not a good product. I called your corp office on yesterday, was hung on by one of your agents after on hold for 40 minutes. I called back and was transferred to a supervisor’s voicemail that has not to this day returned my call. The problem I have is that my son will be very dis pointed for x-mas and I have a product that I paid 50.00 for that is no good.

I shop at Family Dollar all the time, but this experience has caused me never shop there again and not to tell anyone else to. I want my money refunded and I will write whomever I need to, because your company is selling bad products and do not stand behind what you sell. Wal-Mart and Fry's give refunds; I wished I had gone there instead. I am very dis-pointed that this happen at Family Dollar.

Shirley Spencer
2608 Calumet St Apt 14
Houston Texas 77004

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S spencer
Attachments area

My sister and I patronized the family dollar store on summit ave.In greensboro, nc on december 17th, 2016. When I approached the counter with my younger sister, the store manager, fatima, started to harass my sister. She started accusing her of stealing a honey bun when she did not steal anything. As I stand there with $50 in my hand, I asked her, "what did you say?". She responded saying, "i said, did she put that honey bun down that she had earlier?!" at this point I am embarrassed, confused and furious. I exclaimed, "ma'am, we both have college education and excellent jobs. There is no reason why any of us would steal from family dollar. " I asked for her name and she said, "fatima, do you want me to write it down for you?!" all the while, she is using a sarcastic tone and smirking. She does not have the skills and capabilities to work with the public. I have worked in retail and in loss prevention and she does not posses the mindset and temperament to accomplish the goals that i'm sure family dollar has set for her. She is losing customers because of her attitude.

On Thanksgiving Morning 2016, around 10AM, at the Family Dollar Store in Rising Star, TX. I was assaulted by the Manager for being a cop's mother.
Went to counter to pay for items when the store manger asked me if my son was now a cop here in town. I replied "yes, when he suddenly grabbed the items out of my hand, reached over the counter and shoved my buggy away from me, while he yelled that my business was not welcomed there! Stunned, I asked if he was refusing me service because my son was a cop here in town? He yelled back, "YES I AM!" I have reported him and incident to both the District Manager and our local sheriff's dept.
When he yanked the items from my hand, it resulted in a cut on my right thumb knuckle. Since the incident, I have been afraid to leave my home, when I do, I try to make sure I am not alone. I certainly don't go into that store anymore. I did have a witness step forward who gave a statement of the entire incident.
The sheriff's off has the video, conveniently with no audio, and DA's office has witness statement.
Days later, the same manager approached my landlord's wife and chastised her for renting to us.I do not understand what this man has against cops, but for him to take his hate out on me, was very hurtful, humiliating frightening to the point I can't hardly go anywhere without someone to be with me. The Eastland County Sherriff's Dept, is supposed to have copy of video. They do have pictures of my cut thumb. Also statement from witness.

while standing in line at check out there was a women in front of me, she went next to go to register 3, regester 2 was closed, register 1 was occupied, the gentlemen at register 3 was coming on to the female customer who was carrying a 33lb bag of dog food and insisted he carry it out for her but she kept refusing and he left his register following her leaving me standing in line, as he walked out he turned to me and said go to my register 3 the other gentleman will help you, I went to the register 3 and the gentlemen said to go to register 1 he cannot help me, I walked over to register 1 as I put down my merchandise the gentleman who was perusing the female walked in at looked at me and said I told you to go to register 3, i said I was told there that the register was closed and he instructed me to go to register 1, I am at register 1 now she can ring me up, she refused to check me out as she was instructed by him not to help me, and he insisted I go back over to his register or I will not be allowed to make my purchase, I told him it was obvious what his agenda was and that I will deal with it later, just ring me up, I am a customer and want to leave, with that he started screaming at me throwing up his hands asking me what I meant and made me very uncomfortable I told him I was leaving and he told me to f---king leave as I did, I told him to go F--k himself he will be reading about his deplorable behavior in writing, he said f--k you as I walked out, there are cameras everywhere in your store the incident occurred at approx.2:45 PM to 2:55 PM on Sunday 10/23/16 you can view it all and see how he totally disrespected the women he was perusing while making me wait and then disrespecting me when he returned, I am outraged at his behavior and even more embarrassed that he instructed the women at register 1 not to ring me up leaving me defenseless, this is not a person you want to be in charge of your establishment, you just lost a good customer over a person who puts himself ahead of your business to try to hook up with your customers, what a disgrace.

I bought 3 boxes of pasta salad.. Ranch and bacon flavored...7.5oz... All 3 were sku 1230389... V-62356...0 [protected] 1... I bought the first box may 25, 2016... I cooked that box of pasta, the peas were hard but I did not notice any bugs... I assumed I over cooked the pasta... I bought 2 more boxes of that same pasta mix... I cooked the pasta and saw the little tiny bugs in it... I noticed the date on the box said best by feb 26th 2016. The 3rd box also had the same bugs in the pasta bag... Today june 1st... I returned the 2 boxes and the receipt for the 1st box I cooked and ate... I threw away the 2nd receipt by mistake. Family dollar would not exchange my pasta with bugs in it for something else. The last 4 boxes that were there when I bought my 2, over the weekend, were gone. I took a suddenly salad betty crocker box up front and the cashier said no refund or exchange because I did not have the first box or the receipt for the last 2 I bought.. Now I want my money back on all 3 boxes. I don't think it is fair the boxes were out dated and still on the shelf and I bought them all in one week. I would not lie for $3.90 cent... I am tired of being ripped off like that. I would shop else where if I could... Photos would not download... Check my facebook page... April d brown yuma az

I purchased a phone from family dollar at 499 n. marion may 9th. I also purchased a 300 minute phone card. Ive only used 270 minutes and it tells me I dont have any time left. The girl working fri. morning 5/27 at 9am told me I had to have the box to get a refund. If we kept every box from the items in our house can you imagine what your house would look like. Their website says if you have the box, so apparently they arent training their employees. Ill never buy another thing from these rip-offs.

Hi I been shopping at this Family Dollar for the past 6yrs and have seen employees and managers come and go . I work hard for my money and rarely get to get off work to shop. I frequent Family Dollar for all my household needs and grocery needs too!
There is a employee named Shannon that has such a big and rude mouth, she crossed the line when she spoke to a women's husband inappropriately. The wife heard her, and she went very lady like to Shannon who was running the register and I was next in line soo I heard everything.
The lady walked up and said "excuse me, please do not talk to her husband like that, everytime he walked in she has been inappropriate, like as if she "shannon"knows them or something"
As a hard working woman, and widow I totally agree with that young couple, because like I said I have been shopping there for years and have witnessed shannon be innappropriate to other customers there too before and this morning, and that is why I had to take time outta my day too make this complaint.
Thanks for reading and I just hope this reaches the right people too where she gets terminated from there.

This Family Dollar is at 5802 Culebra Rd. San Antonio, TX 78228. Part of their mission statement is that they strive to be a good neighbor in the neighborhood in which they reside. Residents directly behind this store are requesting that Family Dollar be a good neighbor and put a fence up behind the store to help maintain a clean environment and to cut on some of the criminal problems in the community. Residents are willing to do their part and have requested Family Dollar to do the same only to be ignored. a lady named Arlene called one of the residents back to say they would contact the land owner and were working on getting a fence put up but that has not happened. We contacted the property owner who said in no uncertain terms that Family Dollar has signed a long term contract and it is their responsibility to put up the fence so there is no place to shift the blame and we do not plan to stop demanding the fence until someone pays attention.

I went to work today instead of working on the cash register, or stocking.She had me to do the one thing that known of the other would do.Manual labor i had to clean out from under all the store shelves .I found food for people and cats and dogs that had expired in 2013.I had one bag that contained more 50-60- thing that had been stole.But like she said she was not worried about any part of the store but the front.I went over threw yesterday 1 guy opened up him so chips and was walking around the store eating them, and 7 more people got away with things to But i could not say nothing even after i was told last year by someone in human resources .Sonya got in touch with team relations.The man she talked to was named John Alverez . He was suppose to be working on with someone to get my money i missed out on because she a black lie.Another thing she did while i was out of work she gave them all raises.I worked at that store before any of the part time and full time.I should have been got a raises but i have not.Sonya got 166 hours to work with this week--41.50 is how many she is getting, 36 for Nicol, asst.manger ANGELA-32 HOURS, Stephen part time got 26.50 and part time Tabitha got 27.50.She is doing exactly what she was telling her assit.