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Family Dollar complaints 2293

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10:08 pm EDT
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Family Dollar vacation tim

ive been working for family dollar for a year & a half & still have not received any vacation time. i was told that i wont get it til ive been assistant manager for a year but ive looked all through the handbook & there is nothing in there that says that. what i read says the first day a team member reports to work is his/ her official anniversary date. this anniversary date is used to compute the following benefits: vacation grant, tenure/service awards, 401(k) vesting. how does that make sense. im getting screwed out of a vacation just because they dont wanna giv it to me.

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Update by psed employee
Apr 21, 2011 1:23 am EDT

yea i could call them but i never really have time

Update by psed employee
Apr 21, 2011 12:55 am EDT

yes i am a full time employee

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gtoMike
Transilvania, US
Aug 22, 2011 6:35 pm EDT

Just find another job.

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Sonja1
Columbus, US
Jul 19, 2011 6:46 am EDT

Your mgr should take care of this for you. If not call payroll and talk with them. you can call while your at home it doesn't have to be done at work.

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pobarjenkins
Minneapolis, US
Apr 21, 2011 2:06 am EDT
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Yep, they'd be the ones to talk to next.

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pobarjenkins
Minneapolis, US
Apr 21, 2011 12:59 am EDT
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Do you have an HR rep or corporate office you could ask?

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pobarjenkins
Minneapolis, US
Apr 05, 2011 3:22 pm EDT
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Are you a full-time employee?

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3:59 pm EDT
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Family Dollar extremely rude employees

Everytime I go into this store, their employee named Eileen is very rude with customers, including myselft. She was screaming at a customer & not letting her speak because she opened a perfume bottle before decided if she wanted it. She yells in an extremely feisty tone. On another occasion, she noticed her coworker trying to explain something to a hispanic woman & when the coworker mentioned 'money', Eileen says to me, "Yeah that she understands, but nothing else"; on another she yelled at me because since I was next, I pushed the cart that was infront of me, out so I can go up to the cashier, & saying Mrs. you can't be moving carts left & right. I'll get to you when I get to you. Then she stepped out from behind the counter, to put carts, & wagons back in their places. I went to the next register, while the customer behind me she complained to about me. I called the manager, Beatrice, I believe & complained. I don't think she did anything because Eileen is still there. She doesn't deserve her job with that type of behavior. At this point, I'm extremely angry and do not wish to spend my money there anymore. Her presence is very unpleaseant.

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pedroso
Miami Shores, US
Dec 16, 2012 10:48 pm EST

a tall big mann employer stealing at family dollar in 125th 4 ave miami fl i hate this store, thy rcism

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5:58 am EST
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Family Dollar worst place to work

I used to love working for Family Dollar, but lately it's been hell. They expect a ton of work in so little time and so under staffed. In one day they expect you to hang new signage, stock a couple thousand items, sweep, mop, keep a close eye on the register, ring customers up, organize the back room, stock the over stock, count your draw down, clean bathrooms, empty trash cans and cardboard, and then recover the entire store (100% recovery means every items in place, faced correctly, pulled forward on hooks… so on so forth.) and this is probably the average work day and you would be lucky if you have 3 employees working that day. Now on truck day, and within 48 hours, they want all the freight from your truck put away. They don’t care if it was 200 cases or 2000 cases; you have 48 hours to put it all on the shelves while you still have an endless list of other stuff to complete. And don’t get me started about store managers and assistant managers, store managers are forced to work a minimum of 52 hours a week on maybe $600 a week salary, but if the stores falling behind then the store manager would be forced to put in 100+ hours on the same $600 a week salary. Believe me, when I first started as an associate my store manager had no assistants and had to put in 107 hours a week until he found an assistant. Now when I was promoted to assistant, they made me responsible for all the money and to make sure everyone was doing their part. I know it don’t sound like much, but when something didn’t go right it was my fault, I was virtually a store manager on $9 an hour salary. Every week it gets more and more ridicules, they keep cutting our hours that everyone can work and then they add more task to be completed. So in the end it’s always less hours and more crap to do: family dollar employees are only ###ing human!

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Update by UnknownFamilyDollarSolder
Mar 03, 2011 6:10 am EST

I should also add that, as an assistant manager, if the district manager did a walk thru and didn't like something it was my fault just because the store manager wasn't there. Their view point on what an assistant manager is considered and what the position entitles is simply a joke. An assistant is an hourly store manager on a fraction of a store manager’s salary. If you have another job or just simply a college student like myself, then you’re screw because it’s high unlikely they’ll be flexible with your schedule. Because in their eyes you should live, breathe, and sleep family dollar.

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familydollarEXemployee
, US
Aug 04, 2011 8:43 pm EDT

Family Dollar is easily the most mind numbing and soul crushing place to work. Luckily, I escaped the hell that is low budget retail. As previously stated Family Dollar epitomizes poor management. They pride themselves in taking care of their customers while stabbing their employees in the back. I'm actually quite tempted to write an article on them and see if the local newspaper will run it. People need to be more aware of the way low budget retail really works. Often I would leave work so discouraged and fatigued only to get [censor]ed at the next day for not doing enough, not being perfect enough. However, when a human ### on our floor, or when our back room was infested with rodents, I dealt with it- not our DM. Also, the clientel leave something to be desired. For a job that offered no benefits, no time and a half (even on holidays), no compliments or praise, no discounts, no vacation, and no job perks, they sure expect a lot. I can see a documentary being made about Family Dollar much like the one on Wal Mart...it's only a matter of time!

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familydollarsucksass
Roseville, US
Apr 17, 2011 6:50 pm EDT

I am an assistant manager at a Family Dollar and although you have "issues" about a specific employee, most customers are rude overbearing tight wads who walk in barking about where everything on their list is as we are attempting to ring up other customers. This company treats all of their employees like crap and we all are very underpaid. By the way, you pushing a shopping cart out of the way as you say it was more than likely you shoving out of anger to get your stuff on the counter before the next costomer had their items off. Their prices are cheap because they only work 2 employees at one shift period and you being an overbearing ### only makes our jobs even harder! Why don't you try to support your family on 8 bucks an hour and work all holidays? You are a typical descrental shopper who feels you can treat a retail employee any way you want to because we are on the clock. I hope you run into that woman you filed a complaint about off of the clock. You could have hurt someone shoving carts due to the small isles. You sound like one of our "alert" customers that we dread that goes through damaging products then demanding a discount. Do you realize how many ### like you we deal with on a daily basis and with NO BREAKS! Why don't you try that you old bag?!

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Deanna001
Anderson, US
Mar 13, 2011 7:15 pm EDT

This company need to change the way they treat customers and employees and the truth is that.
Who is gong to work for them.
Yes sure! people like them rude and mean.
I believe this is one of the worst place to work,
My recommendations to Forbes Magazine.

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minesha
Hous, US
Mar 13, 2011 6:32 am EDT

thank You for let us know what people is so rude on this stores.

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lateda
South Portland, US
Mar 03, 2011 6:18 am EST
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Hey You're lucky you have a job in this economy-get over it!

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12:49 am EST
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This store is always messy, even after a renovation boxes on floors, last time It's was a detergen drips on flors, no one took care of them I told the manager and she pretend that didn't hear, I went three hours later the mess was still on floors Other complain the prices on deals are no always truth, fake deals. I went to the store, and ask to use the...

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1:28 am EST
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Family Dollar unfair management

The manager hired best friend and is trying to fire all management to put her in management position even though she has been short on register and has several consumer compaints. DM does nothing about it.

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Amy Dean
Hanover, US
May 01, 2012 4:10 am EDT

My manager makes her assistants do the night shifts and she gets to do days and pick her days off. Ive been there over 2years and she just now started doing her 2 nights a week but after half way following policy she hears what someone else is doing and tells us shes going to do the same and will only be doing one night a week and one surveleince. Policy is managers do one week night and one weekend night. I dont know of any Family Dollar stores that the manager does. I read all these complaints and realize its not just my manager who treats some of her employees unfair.

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8:42 pm EST

Family Dollar no bathroom

I brought my two young choldren into the Family Dollar in Little Falls, MN on the 27th of January, 2011. My son had to use the bathroom BAD. He is 2 years old and potty training. The lady said we don't have a public restroom. I said, "You won't let my son use the bathroom, are you serious?" She said, "I said NO, it is not for him to use."

I told her she just lost a customer and she and the friends she had visiting her in the store started laughing at my son and said, "Haha, He is gonna piss in his pants". I asked for her name and she asked Why? I said Ma'am I would just like your name please. With a snotty voice she said, "Um It is Elizabeth" I said thank you and walked out.

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Sonja1
Columbus, US
Jul 19, 2011 6:58 am EDT

FD don't pay us to take ppls to the bathroom. And we are told not to let them use it from the DM. Part of the reason is we have to stay in the stock room while your back they and we might be needed up front and can't go up to see what that problems is while your in the stock room. Can't leave anyone back there as most of the ppls will steal if they get a chance. Some of the stock rooms have the office in them and ppls try to break into them while their back using the bathroom. Makes it bad for everyone. I'd be happy to just let you go and use it yourself while i'm still doing my work.

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UnknownFamilyDollarSolder
Rapid City, US
Mar 03, 2011 6:29 am EST
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The employees have nothing to do with the rules, if she acted like that though than that's simply unprofessional. As a Family Dollar employee I once walked a 3 year old back to the bathroom and my District Manager chewed me out for bring the little girl back.

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Allan22
Dallas, US
Feb 07, 2011 9:04 pm EST

by the way, unless she had on a name tag, i highly doubt her name was elizabeth. either it was a made up name, or the name of someone else that works there...

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Allan22
Dallas, US
Feb 07, 2011 9:03 pm EST

its family dollar, do you expect anything more? im sorry for your son but Shannon is right, many places wont let you use their restroom for insurance reasons (blockbuster is one i have experience with, with my kids). ok thanks anyway is all you can say.

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Shannon36535
Foley, US
Feb 07, 2011 8:47 pm EST

ok she shouldnt have been rude or snotty but lots of places dont have public restrooms. Take him to a gas station or home if he needed to go so bad.

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7:31 am EST
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Family Dollar unfair work practices

I would have to agree with this Greg Mattson, I was employed with a newly built Family Dollar store up until yesterday 02/03/2011 when I resigned under pressure. I have witnessed this done to a worker at our store, you see back in November 2010 I was interviewed by the District Manager of region 31 for a Store Manager position in Sisseton, So. Dak, in which I refused because I applied for Assistant Store Manager. When she had picked the Store Manager for our location I was called in for a job offer as Assistant Store Manager with the rate of pay being $ 10.00 P/H, so I went to meet with the District Manager and Store Manager I agreed to the position, later that evening the Store Manager had called me at my home and advised me I would be the First Assistant Store Manager for more money, just I couldnt tell no one. So I accepted it, I and another Assistant Store Manager were sent to Assistant Training for a few weeks until the store was to have it's grand opening, once we completed our training and the store opened I came to work and was told by the other Assistant she was picked as First Assistant Store Manager when it was to my knowledge I was already placed in this position by the Store Manager over the phone.

So when I questioned him about it, he was at first in denial, than his excuse was that she had 12 years grocery-retail experience as a cashier, front end supervisor, book keeper, I quickly reminded him of what he said over the phone to me and that I had recently worked for a WalMart Supercenter as a Department Manager in the Meat/Seafood Dept. and left WalMart as a Human Resource Manager/Training Coordinator/Benefits Specialist. He said no more about it and she was placed as First Assistant, in the mean time I noticed my pay stubs still stating I was making $ 9.50 P/H and not the $ 10 P/H we agreed upon, when i approached him again he informed me that the District Manager approved our store with 11 employees the largest amount of workers in the district to promote a Customer Service Assistant to be utilized as a 3rd Assistant Manager, so when she was promoted she was to make $ 9.50 P/H and she was making $ 8.00 P/H and performing all the duties of an Assistant Manager and this continued on up until she resigned 01/28/2011, she had called the DM several times about her pay which was never adjusted and when she asked about her back pay the DM told her she wouldn't see it. When she resigned on 01/24/2011 because he had her working 3 hours that entire weekend, he quickly hand wrote a job description for a Customer Service Assistant and posted in in the breakroom the next day, he put the deadline as 01/31/2010 but only to remove it days later before all employees had a chance to apply. Another employee was interested in applying for it but was on days off upon returning he knew nothing about it even being open. The SM called me into the office and asked me my opinion in who should get the third position, I honestly felt we didnt need it and it should be eliminated in order to give hours back to the employees, but he had his mind made up in who he and the First Assistant were hiring before they interviewed the remaining employees.

When I was first interviewed for this position I was lied to by both the Store Manager and DM about my title, pay and they both told me us Assistants would never fall under 40 hours a week, gradually my hours every week would drop by one hour than 3 than 4. In the meantime the First Assistant would stay at 39.50 hours a week, I was assigned to be the night Manager-On-Duty and the Store Manager fired one of my workers for having 3 SAER reports and another one for repeative Tardiness, leaving me one employee on nights, plus i was wrote up for not writing the one worker up for tardiness in which she was only late twice and it was during snow storms. Well with just two of us on nights we closed the store at 9p.m., I would declare myself out, count my drawer down and drop my pickup than do the same with my one cashier, after he was done, i would assign him recovery/facing duties plus sweeping mopping and bathrooms, because I still had to count petty cash and the nightly deposit, we had to be out of there by 9:30 P.M. or it was a write-up for both of us, the SM always told me to start recovery 4 hours before closing, however that was hard to do when I only had one employee at Night and when he was off I was by myself, so one night I missed the deposit by $500 and the bank called the SM the same day the DM showed up for a store visit, The DM had told the SM to suspend and terminate me twice before for petty stuff that wasnt a big random deal, well this time the DM came when I was on days off, upon my return to work I clocked in and the cashier told me the SM and First Assistant needed to see me in the office so I went there and walked in low and behold the SM had 3 write-ups waiting for me, he advised me the DM wanted me fired on the spot, however he was giving me three options 1. Take a demotion to a cashier for 15 hours a week (the least amount of hours of any cashier) 2. Resign from my job or 3. be terminated, i took all my keys off my retractor threw them on his desk and said I resign effective immediately, he asked if i wanted to sign or have copies of the write-ups I stated no and said adios and left the office without even clocking out.

In my opinion in the two and half months of working for Family Dollar I have seen retail at it's worst, I have seen them take advantage of their workers, no appreciation or compassion what so ever, they encourage cut throat behaviors and like it when Assistant Store Managers back stabbed one another, there is no humanity making employees unload a truck of frieght in frigid cold temperatures, not excusing family emergencies and writing employees up over senseless stuff. Family Dollar is not Family Oriented they could care less about their workers or their families for that matter the encourage slave driving tactics, threaten and instil fear in employees, they are all about the money, everyone is replaceable in their eyes, no matter how good of an employee or manager is, I know first hand that 3 North Dakota Stores had all 3 Store Managers and All Assistants walk off the job only a few weeks apart, now tell me the reason why and how come they cannot fill these positions. I need my job i have a family to support too, but not at 15 hours a week and you really think they care, HELL no 5 minutes after I resigned I was replaced by a cashier. So I do not think so highly of Family Dollar as a former Assistant Manager and my family and extended family will not even shop there again.. Good Bye Family Dollar.

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Wore out
Wilson, US
Mar 25, 2014 12:40 pm EDT

BJ, I agree with you completely! I have been an Assnt. Manager for Family Dollar for 6 mo. (in NC.) and I have experienced 99% to the T of what you did! My Manager in stills fear into us all on a constant basis. I have even caught her on a recorder being verbally abusive to me! I reported it to my DM who as far as I know, did nothing. I got the same pay promises as well as hours. I have been in retail & high end resort management for ten years, as well as owned two business. I had to fight to get $9:50 an hour, ( they started me at $7.50 an hour, not the 10 that I was promised.) but never see close to 40 hrs. as promised. I too have a family to support as well as paying child support. My boss tries every day to find a way to get me fired, but I have been able to stop it. But not with out personal cost. My nerves are shot. I am a resent cancer survivor. I see my doctor often. Since this job, I now have serious stomach issues. Because of the stress of the cancer and this job, my stomach is moving into my esophagus causing great pain and more weight loss. ( I am 6 ft. and weigh 127lbs. I was 148lbs.) My doctor is begging me to quit this job and says that if I do not and find a way to calm down that surgery on my stomach my be next. I am harassed by my boss every day. I get more calls from her on my cell than my wife, and you can bet my wife is not happy about that. I realized in the first two months that this was not going to work out let alone be able to support my family, so both my wife and I entered into a local college where we both got full scholarships to attend trade courses for jobs that will pay well and be a good carrier. I talked to both my DM & manager two months before class started, and advised them of my schedule. They agreed to work with me over it. now, just over a month before I graduate, my manager is threatening me that if I do not work the hours she says that our DM wants me fired! She said his words are, " I don't give a ### about his class'!" Understand that I am never late, nor do I miss any days no matter how tired or bad I feel. I hardly see my wife. With my boss trying to make things harder and harder on me everyday, I am having a hard time now keeping up with my class'. I am worried that I may not pass the 8 hour state test that I must take. I am almost 50 years old and I feel that this is my last chance to get back on my feet. Family Dollar is a terrible company to work for! They are abusive and have a slave mentality. The DM seems uncaring. He never returns my calls. I have gone to our reg. vice. pres. and not received any response. I have not even touched on how my employees get treated! They have all come to me for help and advice. All have expressed that they want to quit because of our boss. I have told them all that they must go to HR. and tell them, but I do not think that they will because they are afraid of our boss and what she will do. I also had the offer of taking a lesser position with a pay cut and cut in hours. I told her that I would not take it and that if our DM has something to say to me that he can come see me. I think that the only reason that I still have my job is that I hole damaging info on them. What a sad thing. Good luck to you.

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susuu
Greenville, US
Mar 10, 2011 6:33 am EST

great complain

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UnknownFamilyDollarSolder
Rapid City, US
Mar 03, 2011 6:27 am EST
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Totally agree, I work for Family Dollar in the same region but different district. When I started as an Assistant Manager, I had 5 to 6 full time employees. I now have 2 part time employees and they work maybe 20 to 23 hours a week, and they expect way to much on so little staff, and your task at hand is enever ending.

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goodycustomer
, US
Mar 03, 2011 12:52 am EST

totally agreed to your comment thanks for that

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6:57 pm EST

Family Dollar my right to feel safe not threatened was violated

Walked into the Family Dollar and the clerk who I had known her whole life, and had a major beef with my daughter who had testified against her in court gave me a very dirty look and made a growl in her throat. Knowing her I said remember Kim you are at work and walked back to the laundry soap. The next thing I know one of the manager's came running up to me and said you don't tell my workers to F__K OFF. I am 49 years old I am a Nurse, never on earth would I walk into a place of business and say anything like that. All I could say was WHAT!She said get out! never even asked me did you say that. I followed her back up to the front towards the door then here came Kim screaming, "you always think I'm lying don't you, you only came in cause I started working here, I have gone there for years. She was screaming in my face and poked me in the chest before the other manager pulled her away, a friend of Kim's mom I might add. I was so scared and kinda in shock. Went to the police station hysterical I didn't press charges just wanted them to talk to them. I did not walk into a Bar I was at the Family Dollar, you can't act like that can you. I still cry and get major anxiety when I see those women and am afraid to go back in. What If the say I did something else. People say I should talk to an attorney, what should I do?

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TonyGman
, US
Mar 13, 2011 2:02 pm EDT

"I am 49 years old I am a Nurse", what does that have to do with anything. I know more people in this classification that are more vulgar then 16 year olds. Anyway, if you knew she worked here, and you knew that she had legal issues with your family, why didn't you just leave. Let me guess, there's no where else. Well it seems that every time a customer has a beef with a store, they threaten that they lost them as a customer, which 1, heck even 100, out of the amount of people cashed out during a year is nothing. Do you know ow much this company makes, my old store made an excess of 1.5 million a year alone. Anyway, they always threaten this, so apparently there is somewhere else they could go. If you have a problem with the store or the people in it, don't go there. It''s like, say she had a "Restraining order, if you came into the store, yo would have to leave or be in violation. You would either have to come in on a day you know she's not there, or go somewhere else.

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minesha
Hous, US
Mar 13, 2011 7:00 am EDT

See what I mean when I said, Family Dollar hire only rude and nasty people. What a shame.
The same kind of treatment here.

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Annoyedbyidiotz
Flemington, US
Feb 03, 2011 9:26 am EST

Probably wouldn't have happend if you just kept your mouth shut. That comment sounds condescending.

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8:23 pm EST
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Family Dollar wrongful termination

I was a Store Manager at Family Dollar for 7 months. I managed the Clayton store and increased sales, customer count and bottom line proft. I was robbed at gun point on Xmas eve which resulted in a cash loss of 1770. My district Manager Marjorie Penn, does not like White people, she constantly harrased me, made me feel stupid and talked down to every employee. One week later I was terminated for failure to protect company assets. I will not recommend this company to anyone, Nor will I shop at any of these stores again. Marjorie the DM watched the video of the robbery and laughed as it was funny. I really feel that Family dollar need to look into how the employees are treated. Most of the time i worked 75 to 90 hours a week because payroll is so slim. I worked by myself many times to stay under payroll which creates a safety problem, Family dollar does not have a silent alarm if you are robbed what a joke of a company. I managed store 7492 and urge people not to work or shop at family dollar.

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Skk86
, US
Mar 23, 2016 7:27 pm EDT

I was terminated for a fight that happened in the parking lot n all I did was try to break it up I wasn't even working that night it happend, I don't know what to do cuz I'm going to lose my apartment n plus it goes on my record of ever getting a job!

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kscr99
Clayton, US
Oct 11, 2011 5:04 pm EDT

how long ago was this? My daughter was just sent home for not having a collar on her red shirt. She has opened and closed for them and works very LONG hrs for them every single day. I wonder if this is the same manager? I'll have to ask her. It has me so angry! She has worn that same shirt several times to work and was never warned about it at all. My daughter bends over backwards for them rarely getting to spend any quality time with her almost 2 year old son but was sent home on the spot cause of no collar? Ugh So pissed right now...

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TonyGman
, US
Mar 13, 2011 2:05 pm EDT

You need to speak to a Lawyer. If you were robbed at gun point, then fired for it, any Law Judge I know would gobble that up and allow a lawsuit an then sue the pants off of them. I would also recommend talking with the ACLU if you feel that there was "any" amount of discrimination in you firing.

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12:54 pm EST

Family Dollar no service

I bought a alltell prepaid card at family dollar in williamsport pa. Alltell doesn't even sewrvice this area. I spent 20.00 dollars for a card I can't even use, family dollar won't give me my money back for a product they sell and is no good to me. I have every reason to complain all I want is my money back or let me use it for something else. How can you sell aproduct that is no good and they know that.

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melinda simmons
, US
Jul 07, 2016 5:36 am EDT

on july 6, 2016 my moma and I went to the family dollar in lake park, ga to shop and as we enter the store my mom asked where was the shopping carts and the assistant manager and the associate kept talking as if we wasn't there.also as we finished shopping and approach the register they kept talking to each other and never greeted us until I asked if their was a number on the receipt to contact customer service about our visit. the store number is #03231.

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Wine Is Good
, US
Jul 07, 2016 5:36 am EDT

Did you greet them? Or did interrupt them to ask where the carts were? Did they hear you? People always want to toss out the 'they were rude' card for stupid reasons.

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melinda simmons
, US
Jul 07, 2016 5:36 am EDT

in customer service u should always greet your customers upon entering and exiting the store

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melinda simmons
, US
Jul 07, 2016 5:36 am EDT

very unsatisfied with the visit

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MVR42590
Childs, US
Nov 17, 2011 5:38 am EST

Familydolladuchebags, you are wrong the issue is that you have to go through and figure out if the minutes are used or not, I had do a return for serval of them in one day since the guy had a major issue with them... all you have to do is kept your paperwok and all the that and blackout the numbers. Now a days since the systems updated you can return phone cards, but we can not reprinted them, but I think we have to go through the system.

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familydolladouchebags
Panama City, US
Aug 09, 2011 2:06 pm EDT

That is one big line of BS Sonja. I am a manager of a Family Dollar and we are to never and I mean never return a prepaid phone card under any circumstances period! If you have returned several cell phones and phone cards then you will be reprimanded eventually! Those are non returnable and it states that on the receipt and you doing so to
keep the customers happy" will ultimately have your ###! You need to be retrained and learn policies

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Sonja1
Columbus, US
Jul 19, 2011 6:30 am EDT

Family Dollar will tell you they won't take a cell phone or card back but they will. If you keep insisting they will believe me I'm an assit and have too. All they do is call a # to make sure the time is still on the card. They then in return get the store credit back. Anyone that works for them knows this. One thing I can say about FD is they'll let you return just about anything. Sometimes you might have to insist on it but they'll do it. Their big thing is make them happy take care of it. I don't know how many tracfones I took back. They send the crap back to the company for credit. If you try to return something and the assit won't take it talk to the mgr. If that don't work tell them you want the # to the home office. Which they will give you the # to the DMs cell. Most the time they won't answer it but they will return the call when they get around to it.

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Tisha69
, US
Apr 24, 2011 9:30 pm EDT

WHY did you buy a card for a carrier with no service in your area? If you regularly use Alltel, the card will be fine as soon as you travel out of the area to wherever you came from. If you live in the area, you already know there is no Alltel service. What am I missing here? The store is not to blame for your ignorance.

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UnknownFamilyDollarSolder
Rapid City, US
Mar 14, 2011 4:57 am EDT
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To bad Howard Levine, CEO of Family Dollar, wouldn't appear on the show Undercover Boss. In all the messages he writes in his quarterly newsletter, it's all about the customers. Actually anything Family Dollar sends out is all about the customer; it's evident they couldn't give two ### about the average Family Dollar employee. And to the two ### knob- jockeys at top; I’m a college student who’s content with Family Dollar until I graduate, just like thousands of people who work for them whether they’re in college or not. It’s not a career; it’s a job… a really really ### job. To bad Family Dollar didn’t read these, because I could give them an earful on what needs to be changed.

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TonyGman
, US
Mar 13, 2011 2:13 pm EDT

Family Dollar only sells those Cards. It's just like Tracfone, GoPhone, and Net 10. They are only sell these items, they do not service them or control their service. they have to go by the manufacturer policies, if they say that a store cannot accept them back once paid for, then "All Sales are Final." Don't blame the store for 1. Something that is out of their hands, and 2. Your ignorance. Most returns are made by people that do not read the fine print, or understand a products specifications. Just because these do not service you area doesn't mean they shouldn't sell them, know what your buying. What if someone buys them to send as a gift to someone who is in the service area. Our Family Dollar sells a bunch of stuff that doesn't work around here, AT&T GoPhones for instance, no reception. do people buy them, rarely. Most people ask about them and we tell them, or most "already know" that the reception is crap, so no one really buys them, except as gifts or if they are passing through.

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6:41 pm EST
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Family Dollar they treat there employees horrible

I am very angry with the district manager of store number 2932. Annette is her name. We were employed to move this store from one location to another and doing this we were supposed to be paid today. i called her today and she decides to tell me that im not getting pain untill thursday becuase she is to busy to bring the pay card to Newberry becuase she has a inventory to due ... well im here to tell you that when you hire sombody to do somthing and you tell them what day your getting paid then thats what day they need to be paid. there are 14 pissed off people right now that there pay isnt here and all i can say is that if nothing is done to this annette lady than i will see to it that matters will be taken into our own hands and by the time this is done she will be out of a job or the corperation will be out of alot more money than just our pay check ammounts The Stores accual Manager busts her butt to do everything she can around there including staying there from open to close almost every day to make sure everything is getting done... but that annette lady is the cause of the anger in these 14 people.

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Update by Greg Mattson
Jan 21, 2011 7:12 pm EST

And also our Store manager does a wonderful job and the District Manager is the one who i could care less about but noone is going to do any harm to anyone other than not stopping untill they r dismissed from there job so its 14 people versus 1 district manager odds may even be against us but we will see the outcome.

Update by Greg Mattson
Jan 21, 2011 7:08 pm EST

I am not related to the butt busting manager and yes i have contacted corperate and we have contacted the States labor board and our attornys so as of right now i would say that everything is being handeled

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HELPmyREPUTATION
Yadkinville, US
Jun 08, 2011 4:51 pm EDT

well i worked as a cashier for along time and never have i been accused of stealing ! well i walked out on my shift because my manger had asked me to buy some pot and she left me on the register by myself and the gm called so i answerd the phone well i went to get the manger on duty and she was in the parking lot smoking pot so i left i jumped n my car and left well now there say n i stole 667$ at first then it was 618 nopw its 600 they didnt call me from the store the gm txt me from her phone say n i dropped money on the floor then i picked it up and went around the corner then i put it in my pocket the lock box was never locked the safe was never locked this is seriouse some please help me figure out wats going on ! and the LP calls telling me to admitt it and pay it back and im nt pay n it back cause i no i never stole 600$ http://www.facebook.com/profile.php?id=100000187928998

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Deanna001
Anderson, US
Mar 13, 2011 7:01 pm EDT

I'm agree Family Dollar is not a good business ethic practice place.

If you are a good person most likely you won't last, because what you have to do is against to you believes and ethic practices.

And the price you have to paid for is not worth it, the salary is very low in comparison to other stores.

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Darling C
Andrews, US
Mar 13, 2011 8:11 am EDT

Agreed. I see that

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minesha
Hous, US
Mar 13, 2011 6:37 am EDT

wooooo I believe it, I see such treatment at this stores here

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RETAIL WORKERS RIGHTS COMMITTEE
, MX
Feb 22, 2011 5:15 pm EST
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Share your experience at our blog at:
www.retailworkersrightscommittee.wordpress.com
www.facebook.com.familydollarisnotfamilyfriendly

here you can also see by yourselves things FD has gone thru for misclassifying their store's managers
let us know your story and when did you got terminated.

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wolfewispr
, US
Feb 18, 2011 10:46 pm EST

I agree Family dollar DOES NOT care about the employee's or the customers.

I was a store manager for family dollar for two years at two stores, we had 3 district managers in 6 months, one was sent to another district, one quit and told me it was because of the way family dollar treated their employee's. and the new one is to my knowledge still there even though he has caused family dollar to be sued by employee's for false imprisonment and wrongful termination.

I worked for them for two years as a store manager and 6 months before that as an assistant manager. the first store i took over i had no complaints from the DM and glowing employee reviews the second store i took over had 6 managers in a year and the inventory was in shambles from theft by employee's and shoplifters.

i was told the day i took the store that there was one employee who was a thief and i needed to fire her. (i thought if they knew she was a thief why did they leave firing to the new manager and not fire her when they caught her stealing.?)

when i took the store it was october which was past due for the halloween to displayed none of it was displayed, and it was now time to start displaying thanksgiving and christmas products. all of the halloween, christmas and thanksgiving were in the stock room still.

( i got chewed out the first week i was there for not getting halloween, thanksgiving and christmas out on the shelf...the stacks of these products were huge and new room had to be made for these products on the shelf.)

the first ditrict mgr left after my second week being manager.
the new district came in and had a great attitude! he immediately started trying to train me as a store mgr since i recieved no training previously.

went well, then the new mgr quit about 5 months later telling me he couldnt stay as long as family dollar treated the employee's the way they did. they even encouraged him to treat the employee's the same way and he refused to do so.

after he left the new district took over, #3...
my store had been getting grades of a's and b's with the two prior district mgrs. and with this new 3rd DM i suddenly started getting f's.

Sales were higher than they had ever been after i took the store and i even beat some of the million dollar stores in sales a few times.

yet my store grades were all failing. my store was always clean fronted and stocked.

the new DM came in one day to do an audit and said my store was 19k short on inventory for that month, ( i knew this was impossible...for that to have happened all the employee's would have had to steal by the cart load daily...)
he wrote me up and i contacted loss prevention and they reviewed the audit and found the DM had made a mistake in his calculations. they tore up that write up and took it off my record.

the next month the DM decided to do another store audit, he said then that i was 2, 600.00 short in inventory for the month and wrote me up again.
i explained that the shortage was in truck shortage..
The trucks deliver stock once a week at that store and were short in their deliveries and i reported it properly and documented everything.
and had the proof. it added up to 2, 517.00

the rest of the 2600.00 shortage was well documented in the company computer as empty packages i had found in the store due to suspected shoplifting.
still the DM wrote me up for it.

the next month the DM came back the same thing occured.
i had more documentation showing new shortages on the trucks.
(both myself and my assistant kept seperate counts of inventory as it was unloaded and we came up with the same numbers and shortages.)

I was written up again and terminated.

I filed complaints with H.R. and the regional mgr called me. it was then i found out i was supposed to have taken managers assessment tests, and those were done by the first dm without my knowledge.

the first dm is still employed by family dollar and so is the last.

yet good employee's who care about their store are terminated because family dollar fails to care about their employee's and allows it's DM's to walk all over good people.

the second store i was mgr for 6 months and they put all of the theft and shrink from the previous 5 mgrs who ran it in that year
on me.

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shaugse
Billings, US
Feb 04, 2011 7:37 am EST

Just be careful what you write on the internet, or anywhere for that matter. If you use names, places, dates you could be found libel if the other party feels it is damaging to their reputation. You could also be accussed of slander if you are saying things that could be interpretted as damaging the other parties reputation, character, etc. Also, as someone pointed out when you wrote about causing physical harm or the intent that could be considered means and motive if you carry out that act. Which is also assualt and battery. I'm not sure how your state handles those charges, but I'm pretty sure it would involve some jail time. So be careful.

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BJ@11
Belcourt, US
Feb 04, 2011 6:50 am EST

I would have to agree with this Greg Mattson, I was employed with a newly built Family Dollar store up until yesterday 02/03/2011 when I resigned under pressure. I have witnessed this done to a worker at our store, you see back in November 2010 I was interviewed by the District Manager of region 31 for a Store Manager position in Sisseton, So. Dak, in which I refused because I applied for Assistant Store Manager. When she had picked the Store Manager for our location I was called in for a job offer as Assistant Store Manager with the rate of pay being $ 10.00 P/H, so I went to meet with the District Manager and Store Manager I agreed to the position, later that evening the Store Manager had called me at my home and advised me I would be the First Assistant Store Manager for more money, just I couldnt tell no one. So I accepted it, I and another Assistant Store Manager were sent to Assistant Training for a few weeks until the store was to have it's grand opening, once we completed our training and the store opened I came to work and was told by the other Assistant she was picked as First Assistant Store Manager when it was to my knowledge I was already placed in this position by the Store Manager over the phone.

So when I questioned him about it, he was at first in denial, than his excuse was that she had 12 years grocery-retail experience as a cashier, front end supervisor, book keeper, I quickly reminded him of what he said over the phone to me and that I had recently worked for a WalMart Supercenter as a Department Manager in the Meat/Seafood Dept. and left WalMart as a Human Resource Manager/Training Coordinator/Benefits Specialist. He said no more about it and she was placed as First Assistant, in the mean time I noticed my pay stubs still stating I was making $ 9.50 P/H and not the $ 10 P/H we agreed upon, when i approached him again he informed me that the District Manager approved our store with 11 employees the largest amount of workers in the district to promote a Customer Service Assistant to be utilized as a 3rd Assistant Manager, so when she was promoted she was to make $ 9.50 P/H and she was making $ 8.00 P/H and performing all the duties of an Assistant Manager and this continued on up until she resigned 01/28/2011, she had called the DM several times about her pay which was never adjusted and when she asked about her back pay the DM told her she wouldn't see it.

When I was first interviewed for this position I was lied to by both the Store Manager and DM about my title, pay and they both told me us Assistants would never fall under 40 hours a week, gradually my hours every week would drop by one hour than 3 than 4. In the meantime the First Assistant would stay at 39.50 hours a week, I was assigned to be the night Manager-On-Duty and the Store Manager fired one of my workers for having 3 SAER reports and another one for repeative Tardiness, leaving me one employee on nights, plus i was wrote up for not writing the one worker up for tardiness in which she was only late twice and it was during snow storms. Well with just two of us on nights we closed the store at 9p.m., I would declare myself out, count my drawer down and drop my pickup than do the same with my one cashier, after he was done, i would assign him recovery/facing duties plus sweeping mopping and bathrooms, because I still had to count petty cash and the nightly deposit, we had to be out of there by 9:30 P.M. or it was a write-up for both of us, the SM always told me to start recovery 4 hours before closing, however that was hard to do when I only had one employee at Night and when he was off I was by myself, so one night I missed the deposit by $500 and the bank called the SM the same day the DM showed up for a store visit, The DM had told the SM to suspend and terminate me twice before for petty stuff that wasnt a big random deal, well this time the DM came when I was on days off, upon my return to work I clocked in and the cashier told me the SM and First Assistant needed to see me in the office so I went there and walked in low and behold the SM had 3 write-ups waiting for me, he advised me the DM wanted me fired on the spot, however he was giving me three options 1. Take a demotion to a cashier for 15 hours a week (the least amount of hours of any cashier) 2. Resign from my job or 3. be terminated, i took all my keys off my retractor threw them on his desk and said I resign effective immediately, he asked if i wanted to sign or have copies of the write-ups I stated no and said adios and left the office without even clocking out.

In my opinion in the two and half months of working for Family Dollar I have seen retail at it's worst, I have seen them take advantage of their workers, no appreciation or compassion what so ever, they encourage cut throat behaviors and like it when Assistant Store Managers back stabbed one another, there is no humanity making employees unload a truck of frieght in frigid cold temperatures, not excusing family emergencies and writing employees up over senseless stuff. Family Dollar is not Family Oriented they could care less about their workers or their families for that matter the encourage slave driving tactics, threaten and instil fear in employees, they are all about the money, everyone is replaceable in their eyes, no matter how good of an employee or manager is, I know first hand that 3 North Dakota Stores had all 3 Store Managers and All Assistants walk off the job only a few weeks apart, now tell me the reason why and how come they cannot fill these positions. I need my job i have a family to support too, but not at 15 hours a week and you really think they care, HELL no 5 minutes after I resigned I was replaced by a cashier. So I do not think so highly of Family Dollar as a former Assistant Manager and my family and extended family will not even shop there again.. Good Bye Family Dollar.

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RETAIL WORKERS RIGHTS COMMITTEE
, MX
Jan 22, 2011 6:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

www.facebook.com/familydollarisnotfamilyfriendly
www.retailworkersrightscommitte.wordpress.com
retail_workers_rights@hotmail.com

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Allan22
Dallas, US
Jan 21, 2011 8:49 pm EST

grammar too...

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11:48 am EST

Family Dollar poor customer service

Visited Store number 7535 which is located in Bladenboro NC. Employee, by the name of Shanna talked on the cell phone during the entire time I was standing in line. I noticed she was on her cell phone with her friends (as you can tell by the conversation) and was waiting on customers, taking and exchanging monies all while talking on the cell phone. That is some of the worst customer service and no way for any cashier to act.

There was even a separate incident during the Christmas Holiday that I observed monies (piles of it) just laying in the open behind the counter giving no regard to their safety nor the customers. That is a very poorly operated store (its a joke). The managers are even too friendly with their staff. They appear to have a hard time distinguishing their role as managers from their new hired friends.

There are true individuals that need a job and that staff in Bladenboro, NC need to be completely fired and new staff plus managers should be replaced. It is absolutely unbelievable!

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donnamccabe
Westfield, US
Apr 10, 2014 4:27 pm EDT

i hope se one will start checking these stores out especially the one in westfield ma. on franklin street

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donnamccabe
Westfield, US
Apr 10, 2014 4:25 pm EDT

jut sent one comlaint before this one incase yo didn't get it it was employer says she was opening the other regrister and when i got in in line she just stood there i had to ask if she was going to open she answered no. before that she stood with the other girl while she was waiting on the customer while the other one was chit chating with a male custormer i stood in line for ten minutes all he bought was a pair of sunglasses. don't take that long. been shopping there since the store opened many years ago. a lot of people i know has talked about this store. it use to be friendly and enjoyable to shop at.

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donnamccabe
Westfield, US
Apr 10, 2014 4:18 pm EDT

family dollar has gone down . don't enjoy going there as much as i use to. u7se like the people that worked there before . i remeber when nancy was there.

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donnamccabe
Westfield, US
Apr 10, 2014 4:16 pm EDT

i was just in the store got what i wanted got in liine and the girls on regrister on cashing everyone out the other just standing there chit chatting with the custom while there was a line gathering heard her say she was going to open the other cash draw when i got there she just stood there i had to ask if she was open and she answered no and just stood there. never even responded with a hello or i am sorry but i am not open.. don't say your going to open then don't do it. i have been shopping at the family dollars since it has open in westfield and i never had a problem at all. now since they have moved just up the street the place isn't the same . at lease the employors that was there before were very friendly now your likely to get anything from them. i just might go to dollar tree it might be out of my way but they seem much more friendly and are helpful yours truly donna mccabe 15 may street westfield, ma 01085

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Family Dollar vadalized from the store

I was in the store on november, 24, 2010 to do some shopping with my children my son wanted something in the store I didn't have enough money for what he wanted he was falling out in front of the store blocking the entrance I asked him to get up he wouldn't moved the employees stated to complain I had paid for what I wanted in the store. I walked out of the store my son was still showing out so I poped my son on the hand the assistant came outside and was really rude to me she told me and my family to leave away from the store and don't return back, she filed a complainted on what I had done but also she lied and said I slapped my child which didn't happen at all I have witness to say it didn't happen I was wondering can someone help me to able to return back to the store.

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TonyGman
, US
Mar 13, 2011 2:22 pm EDT

Didn't understand a Word.

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Family Dollar racist

I am writing to complain about Ethel, who is the manager at the Family Dollar Store in downtown Sharon, PA. I feel as though she absolutely HATES white people, especially white women! Every single time I have been in that store, she is not friendly, will not help you to find items that you need. She is very nasty with white people at the cash register. When she is attending the register and a black person goes in her lane, she is nice and laughs with them--a totally different person though when a white person goes to her lane. She is NOT a people person and doesn't deserve the position that she has been given to her. I hear her talking badly about her co-workers, a white lady who's name is Joyce. I have not seen Joyce in quite some time.. I don't know if she quit or was fired, I do not appreciate a cashier/ manager talking to me like I was a dog! She never says thank you or hello-NOT EVEN ONCE! Why would she be in this profession since she has a rotten personality and acts like she is better than anybody else, except black people. Please handle this problem, I spend a lot of money in those stores and I will change and hand my money to a person who appreciates it! he is a very rotten indivdual. I have no reason to lie!

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Update by hsporergmail.com
Dec 29, 2010 3:12 pm EST

I think if they can't handle the job they should find an easier job! There is no need to be rotten to a paying customer! This woman has not 1 time ever been nice--I could care less if she is mopping the floor! When she took the job, they had to have told her the duties she was to perform! Oh well, it is Family Dollar's loss, my money is green just like anybody elses! Let them stick that in their pipe and smoke it!

Update by hsporergmail.com
Dec 28, 2010 10:13 pm EST

Since this last event with this woman at Family Dollar, I DO SHOP elsewhere! Why do I want to give her a nice bonus at the end of the year? WRONG! She made it very possitive that she hates white women! So she can stuff that store where the sun don't shine!

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Acudue
, US
Jul 23, 2011 2:23 pm EDT

My complaint is not about your store items, but about the illegal emigrants that you have hired at your store on Telephone Rd in Houston. I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest. How do you expect us to feel comfortable in your store when you have these type of employees. In order for you to fill your positions with cheap labor you decide to hire the worst of the worst. Don't you realize that WE-the Americans are having to pay for their benefits? We need jobs too! You should be ashamed of yourself, trying to act like you are for the FAMILY but instead you hit us where it hurts the most, our pocketbooks. You evidently are not using the background check system(again to save money), nor are you following the law. The law states that if caught the company will be liable for a BIG FINE. We will never visit your store again - those criminals belong in jail or shipped back to their country.

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familydolladouchebags
Panama City, US
Aug 09, 2011 1:40 pm EDT

This entire complaint makes no sense at all? There are thousands of illegal immigrants working in the US. If you have supposive proof that this employee is in fact an illegal and bought his papers at a flea market? How in the hell would you even know that for one and why did you not call the federal government on this person if you know this? Ummm...not the police. It appears to me to be gossip, jealousy and yes racism which by the way is against the law in the workplace so you may want to have all of your facts before proceeding or you yourself could be sued for false accusations and falsifying a report!

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 23, 2011 4:51 pm EDT

"but, why is it only the mexicans that are usually the ones that come in illegally and very few others do?"

I think there are a lot of illegals from everywhere here because it's such an awesome place to be.. but.. Mexico does share a border with us, so they just have better access than everyone else. And their country is ###, so I don't blame them for wanting to leave it.

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jbfirebird
nowhere, US
Jul 23, 2011 4:41 pm EDT

i have to agree. if you are here illegally, GTFO. if you call someone racist, its a racist that doesnt like illegals regardless of nationality. it just happens to be that the person is probably mexican. but, why is it only the mexicans that are usually the ones that come in illegally and very few others do?

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 23, 2011 4:38 pm EDT

Difference in opinion then I guess.

"I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest." This is just a crazy sentence to me. Unless he witnessed it, how would he know this? If he knows that this person has a warrant out for his arrest, he must know this employee personally (otherwise, it would just be hear-say). Which THEN would make me think he has some type of grudge against him for a reason not specified. Maybe I'm just reading too much into it... but it still seems a liittttlllee racist :)

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 23, 2011 4:19 pm EDT

What I'm saying is.. How does he even know this guy is illegal? Because his friend said that he heard from his cousin that this particular employee got papers from a flea market? Sounds racist to me.

I read it as.. "Ship this guy back to his country even though I don't know 100% for sure that he's here legally or not.. he's brown/black/yellow/not like me so he must be here illegally..."

I'm all for deporting illegals and encourage anyone here illegally to conform to the American way of life and go through the proper channels to become a US citizen, but you can't just assume that because someone isn't like you, they're here illegally or have warrants out for their arrest.

VetoForBRs
VetoForBRs
Minneapolis, US
Jul 23, 2011 3:52 pm EDT

"I know this man has false papers that he bought them at the flea market and even has warrants out for his arrest"
Did you see him purchase the false papers? How do you know about the warrants out for his arrest? Sounds like gossip to me.

"Don't you realize that WE-the Americans are having to pay for their benefits?"
What if this kid isn't an illegal? You just sound like an ignorant racist.

"or shipped back to their country."
Yep. Ignorant racist.

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cisea
Richland, US
Jul 23, 2011 3:33 pm EDT

I beleive a fine should be imposed on employers that hire illegals. It should be a HUGE fine and put in the countries coffers to cover social services and the cost of I.C.E. .

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JONESTRACY
, US
May 04, 2011 11:12 pm EDT

who cares if she like black or white if it hurts you so bad to see and notice everything this person is doing do not shop there it is other stores u can go to it looks like u go in there to see what she is going to do just leave it alone .

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E. G. SIMPSON
Louisville, US
Dec 21, 2010 12:22 am EST
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I UNDERSTAND WHAT YOU MEAN BUT I KNOW THE FAMILY DOLLAR DOES NOT HIRE ENOUGH PEOPLE TO RUN THEIR STORES. ITS ALWAYS BEEN ONE PERSON PUT IN CHARGE OF EVERYTHING AND THEY ARE NOT PAID A WELL ENOUGH SALARY FOR ALL THE RESPONSIBILITIES AND STRESS THAT IS THROWN UPON THEM AND YES THEY DO GET VERY FRUSTRATED. I'VE ALWAYS SEEN ONE PERSON IN CHARGE UNLOADING THEIR TRUCKS THEM SELVES AND STOCKING THE STORE WHILE STILL MANAGING EMPLOYEE TIMES AND BREAKS AND CUSTOMERS AND EVEN OPENING THE OTHER REGISTER WHEN ITS BUSY, AND THEN RUN BACK TO FINISH UNLOADING AND STOCKING THE STORE. THAT ONE PERSON IS ALSO SECURITY. THEY USUALLY HAVE ONLY ONE PERSON ON THE REGISTER AND THE OTHER PERSON DOING EVERYTHING ELSE. ONLY DURING HOLIDAYS THEY MAY HAVE TWO CASHIERS AND THE OTHER PERSON STILL DOING EVERYTHING ELSE. I GUESS YOU CAN SAY THAT FAMILY DOLLAR ONLY HIRES EMPLOYEES TO WORK ON A BUDDY SYSTEM...ONLY TWO EMPLOYES ON THE CLOCK AT ONE TIME AT ALL THEIR LOCATIONS WITH EXCEPTION FOR HOLIDAYS. THAT JOB REALLY SUCKS.

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Family Dollar an employee

I was just in the store on Lake Bradford Rd in Tallahassee FL, approximately 1:50-2pm on 120210, and the cashier a tall, slim black male, has used the worst customer service skills I have ever seen, he just cursed out a couple customers, i just called and asked for the number for the headquarters, and he hung up on me. I am calling back right now and the phone is just ringing. This man needs to be removed from this store immediately. He is a disgrace to your company. I also received a phone number from one of the other customers he just fussed and cursed with. I am awaiting a response

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Family Dollar team member no one to turn to!

I am the assistant manager at a family dollar. We got a new manager about 3 months ago. Our last manager was transfered to another store. This manager is insanely rude! Has made our new assistant (who is still in training) cry and feel like an outcast. Uses phrases like "This is an A and B conversation so C your way out!" to her. Calling her names. Constantly picking at us and making us nervous. She has no customer service skills. Our customers can't stand her and we have even lost some. We do everything she wants but if we forget to do a small little thing... it's over and she wont forget about it. She leaves the new assistant alone for hours at a time. She is not fully trained. Ger register was short 15 dollars because she didn't do a return right and the manager was nowhere to be found to help her. I ended up having to fix it and she had nothing but negative crap to say about it the next day. We bend over backwards to make her happy while she does nothing but gripe. Our stockroom looks horrible because she wont make sure stock is getting put out through out the week if it is back stock. She has me do other things and I do nothing but close so I don't have time to every work on the backroom because we have to recover at 5. She brings her personal problems to work and some of her personal problems are putting us in danger.

I can't go to the DM because everyone at Family Dollar knows that the DM does not like AM to come to him about anything. You will end up getting fired. I can't work under these conditions but I can't quit my job either. No where to go. No one to talk to. FD's Open door policy is a JOKE

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RETAIL WORKERS RIGHTS COMMITTEE
, MX
Dec 27, 2010 10:22 pm EST
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you can share any info with Us http://www.facebook.com/FamilyDollarIsNotFamilyFriendly
www.retailworwersrightscommittee.wordpress.com retail_workers_rights@hotmail.com

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Family Dollar abuse of power (manager)

I am a current cashier at the Family Dollar in Kyle TX. Therefore I cant really give detail about myself or my co workers. Im very angry because recently I have noticed of the abuse that the new store manager is doing. Ever since she was transferred from Toledo, Ohio the store, its employees and customers have been suffering greatly.I noticed that she was really lazy and didnt do much except to go back to her office everytime a cashier comes in. She is always talking on the phone or in the computer instead of helping us complete our tasks. Less than 2 weeks ago one of my co workers got injured doing truck and she didnt report this till 2 days later thanks to her my coworkers case got denied...Alot of customers have stopped coming to our store because she is not friendly..everytime she wants to give me an order she has an attitude and today was my day off and she has been calling me none stop just to tell me to approve my hours...she even sent one of my coworkers to my house to tell me that...everytime she makes the schedules she puts herself to work at 6am and we dont even open till 8am or 9am and makes the poor assistant manager do her job and work overtime and has cut my hours greatly...and the other day that the truck came in at 11:40-12pm she made the truck driver wait for an hour outside until 1pm which was when the assistant manager was coming...she didnt even open the back door to start unloading the truck...the driver was very mad and i wouldnt be surprised if he has already complaint...she so rude and i hope she gets fired

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CAYMANIAN
Hollywood, US
Nov 22, 2010 2:58 am EST
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Sweetheart, get another job...You deserve much better...

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Family Dollar unprofessionalism of store manager

I have lived in this city for 39 years. I have been a consumer at our local Family Dollar Store for most of my adult life. That is until an employee named "ANGIE" began to manage this particular (and the only one in our city) store. I do not know her last name, but I do believe she is now store manager. She is the rudest human being I've ever encountered in my entire life. I have talked to so many people who claim they are going to call and complain about her, but nobody seems to have a "CORPORATE OFFICE" number. I called another store this evening and they didn't even have the number to the "Corporate Office"...I wonder why that is? If something is NOT done soon regarding this particular "manager" in our Lake Butler store, NOBODY will be shopping there if I or about 50 others have anything to do with it. We have a brand new "DOLLAR GENERAL STORE" in our very small town, and people are going to that store because of the poor customer service the "FAMILY DOLLAR" manager portrays in our small town. If you would like to speak with me, my name is KELLY RAE DUKES and my home phone number is [protected] I will be more than willing to answer any and all questions you may have. Thank you.

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short1-2
, US
Feb 02, 2011 1:46 am EST

Oh, and if you want to complain, go to familydollar.com, toward the bottom right hand side is a help link, under that is a contact us link and you can make a comment about the store you have an issue with from the drop down menu!

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short1-2
, US
Feb 02, 2011 1:39 am EST

All I can say, is read the following from a former manager of "Family" Dollar. As a former manager, I can tell you that MY family wasn't of any concern to the company-but I made sure my customers families were taken care of. It wasn't easy keeping a "plastic" smile on my face. My blood pressure was up (two weeks after I left, it was back down to a normal range) and I was on medication for stress-not necessary any more, and I HATED my life. Before you get mad because someone "mistreats" you, take some time to ask yourself, have YOU always treated people with the dignity they deserve or are you one of those who thinks you can be rude and because you are the customer you are always right. Walk a mile in my shoes and see how polite YOU are...

Almost six years ago I began my career with Family Dollar Stores. I was told that I would do my training in a store 35 miles away from my home, and then I would be transferred to Stroudsburg, a new store. The new store in Stroudsburg never opened. I accepted store #3155, Allentown, still 35 miles from my home until a location closer to my home would become available. Store #3155 was on the floor, no help, no Assistant Store Manager, schematics were not done in most Departments for 3 years. The stockroom was packed to the ceiling with freight. I had to work the store from open to close for eight weeks. 80 hours per week, no day off. I did all the schematics, emptied the stockroom, hired a staff, and trained an Assistant Store Manager. Inthe six years that I managed the store the sales increased over $400, 000. My store was always neat, clean, and totally recovered. Almost every store visit by my District Manager or Regional Manager I would receive a '5' on the Anytime 5 Reports. I always scored in the upper 90's on my Loss Prevention/Operational Audits. I was always very proud of my store, and it showed. I missed 2 days of work in 6 years. One sick. The other was a very bad ice/snowstorm. I was always asked to go help out in other stores with problems. I always went. I was a very dedicated and loyal employee and wanted to spend the rest of my life with Family Dollar Stores. During my 6 years I had 10 District Managers, and 4 Regional Managers.

About 3 years ago the neighborhood around the store started to turn bad. My old customers left. Bad ones came in. I asked time and time again for more payroll. I was unloading 600 - 800 cartons a week by myself because I could not keep the sales floor covered. I was in the store 16 hours a week by myself. My shrinkage started to increase. I was robbed at gunpoint. All my hair fell out. Never missed work. I was told that Family Dollar Stores would install a camera system. This never happened. Not quite a year went past and I was robbed again at gunpoint. I was told again that Family Dollar Stores would install a camera system. This never happened. However, I did receive a plastic camera to mount above the checkout area. I had to climb the ladder every 7 hours to replace the batteries in it. I was told that all my shrinkage is internal. I replaced most of the employees. Still the store is getting worse and worse. I am still in the store by myself. I worked every Saturday and Sunday open to close because this was when most of the problems occurred. I received no help from any District Manager. Just 'keep your eyes on things'.

Last September, my District Manager 'estimated' my shrinkage at $40.000. I was told that if the numbers don't hold I would be gone. The store is still getting worse. For 3 years I had all the high priced medicines under the checkout with shelf talkers on the counter. When I would receive my Weekly Exception Cycle Counts all medicines were accounted for. I was told to put the medicines back on the counter. Family Dollar Stores would order a special fixture for them to keep them up at the front. This never happened. All the medicines were gone in a week. When I would receive my Weekly Exception Counts anywhere between $60.00 - $100.00 per item were missing. It's all internal I was told. Two weeks before Labor Day I was watching a customer - he showed me a knife. Still by myself in the store.

I would travel back to the store on the nights that I would not close and watch. I would put money in the safe from my pocket to see if it would be there in the morning. I would put tape on the receiving door at the bottom to see if it would be opened after I left. I would draw pencil lines on the stockroom floor where the flex-roller wheels were at the receiving door to see if it was moved. I would place small pieces of wood outside behind the receiving door to see if the door was opened. I would have my friend call with my calling card (so it could not be traced) to ask if my District Manager was there - just to scare them if the employees were up to no good. I did everything I could think of and more. I did everything but run the store for the last 4 months. No help from anyone. None. Every 2 weeks my District Manager would come in and tell me how much more the inventory estimate was short.

My District Manager came to the store the second week in January and told me the shrinkage went up another $45, 000. Still by myself in the store for 10 - 12 hours a week. Continuing to work around 60 hours a week, and still helping out in other stores.

My last day I told my District Manager what I did to try to prevent the losses. I told him that if Store #3155 had the DVD camera system, like every other store has in the Allentown/Bethlehem area, we would not be in this situation. Northing was done to help me stop the losses.

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thomasena williams
Cincinnati, US
Dec 15, 2010 1:14 pm EST

family dollar store is a very agervating place to show i dont like being followed all over the store just because somebody stoled its not fair.i reather show at dolaer general or andy other dollar store than to go through that every visist iam not a criminal iam a tx paying customer at least i was untill these rude insadents.

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pobarjenkins
Minneapolis, US
Oct 13, 2010 10:06 pm EDT
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Without further details you cannot fully help others regarding situation.

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I was a Store Manager for Family Dollar in Knoxville, TN. I was an unofficial training manager, I worked anywhere from 52 upto 80 hours in a week. The payroll was horrible I could not give my cashiers the time that they deserved and therefore cause a very difficult time finding people that wanted to stay with the company. My crew and I had the sale...

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went to the manager and complain that the one assoc. says o my god is she comes and sits the money on the counter instead of puttin in my hand, several times i go in there she throws an attitude towards me and roll her eyes i love that store but i wnt go in it anymore unless i have to if my husband is at work i will go in but other than that i wnt go in and...

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.

Family Dollar Customer Reviews Overview

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes household essentials, groceries, personal care items, toys, and apparel. With a focus on convenience, they provide a one-stop shopping experience tailored to budget-conscious consumers. Family Dollar stores are typically located in easy-to-access neighborhood locations, aiming to serve the needs of local communities. The company also offers seasonal merchandise, catering to holidays and events throughout the year.
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4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Cashier stole $100 from my 13 year old daughter was posted on Apr 8, 2024. The latest complaint Crystal Geyser spring water 1.5 liter bottles was resolved on Nov 09, 2022. Family Dollar has an average consumer rating of 1 stars from 2303 reviews. Family Dollar has resolved 82 complaints.
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  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
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  3. Family Dollar emails
  4. Family Dollar headquarters
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
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