Complaint Rating:

Company information:
Hughesnet
Metaline Falls, Washington
United States

Don't be fooled by the commercials advertising what a great deal Hughesnet is. They talk about download speeds but fail to mention that, if you actually use the 'fast' downloads, your service will be interrupted. Their FAP (Fair Access Policy) makes your connection unusable if you exceed their download allowance. I've tripped mine just by letting Windows try to update.

They have different levels for a different amount of high monthly billing amounts. The FAP will trigger if you use too much internet in a 24 hour period. It will make your internet useless until you go 24 hours without exceeding the limit. For $80 per month you only get 420 MB of usage. I had to upgrade, and pay more money, of course, from 300 MB to 420 just to get Windows updated.

They are so very nice these days, though. If you exceed your FAP limits, they will wipe the board and let you start over if you pay for the privilege. I think it is $10 or $11. The government is upset with banks making money on extra fees but, I wonder just how much Hughesnet will rake in with this latest scam. At least the phone companies that have limitations use the monthly billing period to decide to cut you off. 24 hour periods get tripped by virus or Windows updates.

If I had any choice, I'd pay the penalty for canceling Hughesnet in a heartbeat and toss their worthless modems in the trash with a smile.