Complaint Rating:

Company information:
SAFEWAY
CROSSROADS CENTER
Falls Church, Virginia
United States

BEWARE~I fully believe that Safeway is guilty of false advertising.Looking at their "Super Price Coupon Specials!" it had buy any two Pepsi~Cola 12~packs and get 3 more free plus 1 free participating bag of Tositos.The regular price for the sodas was $5.99 each, but with the club card they were to be $3.99 each and I used the club card.I was charged $5.99.<br />
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I spoke up and said I should have been charged the club card price.A supervisor and/or manager was called over.She said that you have to pay the regular price for the items.I asked her where did it say that on the ad and she said that is what it means(however it was not stated in the circular).I find it interesting that there are tons of disclaimers located on the weekly ad circular yet no where does it say one has to pay full price for these items.When I went to Harris Teeter they confirmed that when they have a buy two get three free promotion and the item is also on sale, you pay the sales price.Safeway's customer service is lacking and I think they mislead customers on purpose since a lot of people who shop there probably don't want to take the time to complain about not getting an item at the price they should have to pay.The people in the long line behind me agreed that I should have been given the sales price.Beware of Safeway and make sure you study your receipt to see that you are charged correctly.