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FairySeason Customer Service Phone, Email, Contacts

FairySeason
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1.0 152 Reviews

FairySeason Complaints Summary

2 Resolved
150 Unresolved
Our verdict: If considering services from FairySeason with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FairySeason reviews & complaints 152

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11:23 am EST

FairySeason items never shipped

I ordered an item in August. They took my money and never shipped the item. Unfortunately I forgot about it and recently ordered 2 more items, that of course, never shipped. At least I used my PayPal account this last time. They will take care of getting me a refund! There needs to be an alert of some kind attached to their facebook page and website. Do not buy from these thieves!

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1:46 pm EST

FairySeason love pink printed zipper pocket purple and christmas love printed kangaroo black both size m

I order on November 24th from fairyseason payed Thur pay pal with my visa the total came right out of my account the next day I ordered the love pink printed zipper purple size m and I ordered Christmas love printed kangaroo black size m and I haven't received any thing untill November 30 that my order was partially shipped and keep my phone on me and I have yet to receive any of it or an update on my order tracking number not located got to say this has been my worst shopping experience ever it was a Christmas 🎄 persant for my daughter

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11:49 am EST

FairySeason the ordering

I ordered 3 shirts a couple of weeks ago before Thanks giving and only received 2 of them . I contacted customer service and the emailed me back saying due to free shipping they can't track the packages . The other order I place after Thanksgiving it says it been paid but don't see where they took not out of my account and said it I see unshipped. This company seems very unstable. I want be ordering from this place anymore. I have never had any trouble with any other orders with other companies until now. It seems as if this company want your money and account info. I don't think they want to try anything stupid. This is a real joke. They r very unorganized with the shipping and I still don't under stand if it free shipping why can't we track the package. We should he able to track all packages. I'm my opinion don't buy from this company . The clothes may he nice but the people who work there may need to be more educated to know how to run a business.

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8:54 am EST

FairySeason shirts

So I ordered a shirt, leggings and gloves for their black Friday sale. Paid extra for expedited shipping, was promised to receive within 7 days. They think they're slick. They mark the item as shipped, but never physically ship it. For 9 days UPS' website states it is waiting for the package from them. I have a current dispute with Paypal over this because I want my money back. Buyer beware.. they are scam artists.

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Angie Phillips
, US
Jan 15, 2017 10:01 am EST

DO NOT ORDER FROM THIS COMPANY. SAID ITEM WOULD BE SHIpPED IN 2-5 DAYS. 3 WEEKS LATER A MESSAGE SAYING SHIPPING WOULD BE DELAYED.. NOW THAT I AM FIGHTING FOR A REFUND ARE SAYING WAS SHIPPED (10 DAYS BEFORE i GOT THE DELAY MESSAGE) BUT NO TRACKING SO CONTACT MY LOCAL POST OFFICE TO FIND. THEY IGNORE ALL REQUESTS TO REFUND. BEEN OVER 6 WEEKS.

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tkutkl
, US
Dec 07, 2016 9:18 am EST

I bought three shirts on 11.27.16 and paid expedited shipping. As of today, 12.07.16, still pending pick up from UPS but Fairy Seasons states it shipped on 12.02.16. Scam!

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8:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FairySeason never received order or any information on order

I ordered 5 items from them and paid through PayPal over a week and a half ago. My credit card was charged. Went to check order on their web site to check status of my order and it stated I did not have an order. It stated no order was made. Then when called PayPal and got phone number to contact them, it stated that they were not excepting calls at this time. PayPal showed were my credit card was charged and rhat the order had not been shipped out yet. So PayPal was going to set up a complaint and stopped payment.

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11:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FairySeason clothing ordered

BUYER BEWARE!
FairySeason is a bad company. I placed a small order to try out their clothing. Within minutes, my credit card was charged an additional $692! I immediately emailed them asking them to cancel my original order and to stop the shipment of the $692 fraudulent order. I rec'd email confirmation stating that they would cancel the orders. Much to my surprise, I rec'd small packages over the course of a month that filled a large garbage bag. I had to open the bags to see if any of them contained my original order. ALL OF THE CLOTHING sent to me was poorly made, cheap material, and sized so poorly that it wouldn't fit a 10 year old. I tried to find corresponding photos on their websites and they did not match ANY of their catalogue photos. I think they actually sent me a large portion of their prior returned articles, hoping that I would pay for them. I emailed the company nearly every day. I had also cancelled my credit card and logged a fraudulent complaint of fraud with my bank within 24 hours of the fraudulent order. Being a good person, I offered to send them back their merchandise if they sent me money for the return shipping to CHINA. This company ignored my emails (of course)... the phone number on their web site had been disconnected and when I infrequently did get an email reply, they acted like I owed them their fraudulent products they sent me! Interestingly, they attempted to charge my credit card for an additional $650! Don't be fooled by their photos and prices. They are a bad company selling poorly made clothing with sizes that do not even correspond to a normal human being. More over, they make fraudulent charges to customers credit card. The information on their website is false and customer service does not respond and their phone number either clicks off on a call OR does not go through. I have lodged complaints with every single government agency that I can and will continue to place warnings on every web site that I find. If you want a lot of stress, heart ache and fear of fraudulent charges with poor quality and non-existent customer service... go ahead and order from them. SHAME ON FACEBOOK for allowing their company to place ads on their site. FACEBOOK is contributing to illegal fraudulent activity on American citizens!

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7:18 am EST

FairySeason horrific customer service

No returns, crap merchandise and horrific customer service! I ordered 3 shirts on 10/22 & have yet to receive 1 of them. One of the 2 that I did actually receive, did not look like it did on the website... And when I sent them a picture and told them I wanted my money back, they told me that they thought the item was adorable! They also offered me 10% back on the item, and 15% off my next purchase! Are they delusional? No way in hell am I ever ordering from fairyseason.com again... And I still haven't received the rest of my crappy merchandise!

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Michi2017
, US
May 16, 2017 10:11 am EDT

I have been at it since March! Any ideas?

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5:00 am EST

FairySeason clothes

This website it is a scam. Look like from USA, but really work from China. I pay for 13 different items at October 9 /2016 $122.86 the website does the transaction through Paypal. The next day that they don't send me any receipt, I try to cancel the order and they answer that the products were partially shipping to my home. I insist and they refund in my credit card 22 dollars and keep it the 100. They send another mail telling me that the products are on the way . After a month I received 3 blouses that this cost should be by second hand a penny. Who remit is Fanny Pang
HJ
HangHai Dong Road Henan bonded
logistic center QiTaQu
ZhengZhouSho HENAN 450000
CHINA

[protected]@edm.fairyseason.com
[protected]@aukey.com

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Danny1408
, US
Jul 22, 2019 3:46 am EDT

do not throw your money in the trash ! they steal you I bought 5 items more than 40 days ago and today I received the package with 2 items only ! they steal your money !

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Chellec11
, US
Apr 27, 2019 1:12 pm EDT

I ordered from this company and never received my product. They said it was delivered on February 25th and I have provided documentation from USPS that my order was lost or stolen and they won't refund my money or send me my items. Total scammers

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dsc2
, US
Feb 11, 2019 8:20 pm EST

order took weeks and weeks to receive, sizes were not even close. the socks were labelled as" one size fits all" and the kids couldn't even get the socks over their toes! customer service is a number that never answers. I would avoid this company. in fact, it shouldn;t be listed as acompany as far as I am concerned.

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Terry Skeesick
, US
Jan 05, 2019 5:49 pm EST

I ordered 4 Hallmark shirts on 11/24/18 that have not been received. I received an email stating the items were shipped on 11/28/18
Order # FSB257604083869241
Item# 425427 (2) size Large
Item# 425427 (1) size Extra Large
Item# 425427 (1) 2XL

To date (12/13/18) the above items have not been received. Please advise

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Noel Arnold
, US
Feb 19, 2017 12:51 pm EST

I bought a dress for my girlfriend from an add i saw on Facebook. The picture for the dress i purchased looked nothing like what i recieved from fairy season. I was shocked that not even the material looked the same. It was to small and they do not have a return policy. Will never buy from them again! Stay away from this seller. You will not be happy.

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A
7:58 am EDT

FairySeason tops

First of all it takes more than a month to get your purchase. Second... the quality of the items are very very very bad. I wanted to return everything! but guess what? they don't do returns """"Were able to offer you amazing discounts because we dont house inventory after our sales end, and therefore cannot process returns except in very limited circumstances"""""". How about that?! I wish I knew before making a purchase. I should have read these reviews before!

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9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FairySeason refund/return policy

I received 4 items that took about 4 weeks to receive. 2 of the 4 items were way to small and one of the items had a hole just below the right breast. I contacted customer service regarding the defective item to try to receive a replacement. Even though the measurement table was off, I was willing to eat the price of the 2 items that were 2 small but I believe that should replace or refund the defective item! I sent them pictures of the items defect and pictures of the packaging as they requested requesting a replacement and they responded today with the following 3 options to remedy the issue (none of which is acceptable to me):

1) We sell new one to you at lower price, namely, give you some preferred discount.

2) We refund you 40% to make up this error, or you can fix it up at your local place.

3) You can send it back to us for return or full refund, but the postage maybe at your side.

If the issue is there fault, they should remedy with a full refund or replacement.

This company is definitely a RIP OFF!

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Claudeiareed
, US
Aug 31, 2018 4:26 pm EDT

Dreadful company and would never deal with them or recommend anyone to.

They’ve failed on every level.

2-3 weeks to post out clothes.

Some things you can’t wait for - spent 90 for holiday clothes for a holiday that’s been and gone and why’re they not refunding? Or sending clothes on time? They say they do not do refund - luckily Paypal say differently. Avoid!

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Claudeiareed
, US
Aug 31, 2018 4:24 pm EDT

Fairy season have not sent my items and refuse to refund. 2-3 weeks they reckon? I could have flown to wherever they make them, made them and flown back. Useless and would not recommend ever to anyone appalling

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2:36 am EDT
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FairySeason fraud!

I've made my order in early August and still haven't received anything and I cannot contact these guys! I sent them tons of messages but they never replied and I have no idea what to do! They took my money very quickly but it seems like they don't care. The only way to get a refund is to contact customer service, but since they are ignoring me that seems impossible.
I only want to warn others no to do the same mistake I did. First of all check their website, there is absolutely no information about the company itself. A trustworthy company would never hide such an information.

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Traciews
, US
Nov 09, 2016 9:27 am EST

I have had the same issue. I wish I would have read reviews before ordering. There is no way to contact this company except email and the will NOT respond after 4 attempts. I am so mad that I will post on every site I can to warn others!

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Maria Gogolkiewicz Smith
, US
Oct 29, 2016 10:40 am EDT

If you paid via Paypal they will help you. Otherwise...good luck...they are the worst to deal with.

ComplaintsBoard
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7:02 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

FairySeason - size issue

Ordered three dresses from www.fairyseason.com website and all three dresses were different sizes! Well, since I ordered these for myself it's obvious that I ordered all three in one size. One dress was very huge, second one was small and only one actually fit. I contacted customer support and asked for an exchange but they did not reply. Then I found...

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+86 755 3281 8504

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www.fairyseason.com

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