Complaint Rating:

I would like consumers to know my horrible experience with an online children's store called Fairy Princess Clothing. BEWARE OF THE MERCHANDISE SOLD (POOR QUALITY). HORRIBLE CUSTOMER SERVICE! This store claims to be an upscale boutique specializing in birthday dresses, tutus and fancy accessories for kids (read: expensive fancy prices). I purchased my daughter the Raspberry Birthday Cake Tutu Dress at the cost of $90+. The top of the dress was a cotton knit and had hand placed crystals in the shape of birthday candles. To my horror, the crystals on the candles came off when the top got wet (my daughter spilled water down the front of her dress). The crystals slipped off. The dress now looks ridiculous because it's missing crystals from the design. I wrote to the company in hopes of getting this rectified, but never received a reply. I had hoped she would send more crystals that I could try to reglue, but never received a courtesy reply.

Unfortunately, the website does not list an address or telephone number so the only contact is via a "Contact Form" on the website. It states someone will get back to you within 24 hrs, but to this date, I have not received a response. I've left 7 emails and no response. The owner, Katrina (who always got back to me timely when she was trying to make a sale), has decided to obviously ignore my messages. SAD!

SO BUYER BEWARE...if you spend $$$ at this store, you will NOT receive any customer service. PRODUCT QUALITY is a 1 (on a scale of 1 to 10).

DO NOT BUY FROM FairyPrincessClothing.com.