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Failure to process order
Complaint Rating: 
Company information:
Empire Today
Sterling, Virginia
United States
Phone: (703) 450-2499
www.empiretoday.com
Meet with a salesman to install ceramic tile in all three of our bathrooms. He assured us that the product was immediately available and we could expect installation with in two days. when we called on the expected day of installation we were told that we were not in the system- our appointment with the salesman was confirmed, however. We were also told that their Baltimore office was not responding (it was a Sat.- but we were told they work on Sat.). since we were within our 72 hour cancellation, we canceled. It is very disheartening to listen to all the advertising only to discover that customer service is not what it is says. Now we have to go to Abbey Carpet to see if they can accommodate us.
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