Complaint Rating:

Company information:
eCost.com
200 N. Sepulveda
El Segundo, California
United States
www.Ecost.com

I purchased a refurbished RCA DRC8310 DVD recorder/VHS recorder combo from Ecost.com on 11/29/2006 and the optional two year service agreement (provided by Service Net).

When the unit malfunctioned in December 2007, I phoned Service Net to arrange for service under the agreement purchased through Ecost.com. The Service Net representative requested the model number of the item and the serial number (which is blank on their certificate of coverage). I provided the model number but advised the representative that the serial number was obliterated from the item with a marking pen. The rep advised that a serial number was required to provide service and directed me to contact the seller, Ecost.com for the number.

When I phoned Ecost.com, their customer service representative acknowledged record of the sale but advised that they had no record of a serial number of the unit. They advised that they would escalate the problem to a manager, and I would be contacted in 72 hours. I received an email acknowledgment of the conversation and awaited further correspondence. I am still waiting.

Not only do I own a non-functioning DVD recorder, I was suckered into purchasing a service agreement from a company that refuses to honor their agreement.

At very least Ecost should refund the cost of the service agreement that they sold.