Complaint Rating:

My story is similar to another below, in that I never received the gold I ordered and got the runaround on trying to get it back. It was a large order for 5, 000 gold, but I was told I'd have it in 24 hours (gold is a lot easier to get these days so that type of order isn't crazy anymore).

After 3 days I hit the live chat and was told they were running behind but should have it by the end of that day. Day 4- told the exact same thing. Day 5- again told the exact same thing. "We'll have it by today".

So on Day 6 I get on and say I want to cancel my order. I'm told by the operater, Kiviana, , "Oh you are first on the list and it should be to you today." I said no, I've been told that every day and have beed waiting 6 days for what was supposed to take 1. I'm given the runaround, saying if I wait they'll give me bonus gold. Of course I'm skeptical- they can't come up with the gold I ordered but now will have extra?? So again I say I want a refund.

I'm then told, sorry the man that deals with Paypal is not in today, but am I sure I don't want to wait longer? Serously, they push this like 5-6 times and I'm telling them to just give me my frickin money back.

So then I'm suddenly disconnected (conveniently) and have to log back in twice before I can speak with Kiviana again, who acts like she doesn't remember me at first from the conversation 5 minutes earlier. Again she asks for me just to wait, adding in a bunch of smileys "=)" that just infuriates me. So I tell her I'm disputing it with Paypal and log off.

So I make my dispute, and THSale AGAIN writes back in the dispute asking to please wait, my order should be filled soon! This is like the 10th time I've told them no, I've given them ample opportunity, just refund my money!

The only thing in their favor- a few hours later they did refund my money. I promtly went to another site (IGE) and had my gold within 12 hours.

So, I say stay far away from THSale unless you want a lot of headache and real frustration in getting your money refunded.