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Certegy Check Services Complaints - Failure to cash my check!

Review all Certegy Check Services complaints

Certegy Check Services

Posted: 2008-05-14 by Tamtyash [send email]
Failure to cash my check!
Complaint Rating:  100 % with 1 votes
Company information:
Certegy Check Services
United States
Phone: 866-278-5478

I too tried to cash my check at Wal-Mart and was declined. When I called Certegy to find out what the problem was, I was informed the decline did not have anything to do with my information, but it had to do with the company that wrote the check. She stated that they just needed to update some information in their system. There was no other reason. Not only was I embarrassed by this, but I am furious that they can decline to cash a check simply because they needed to update information on a vendor. No other reason. The funds were available and there were no negative information against myself nor the company that issued the check. This is ridiculous! Something needs to be done.
Comments United States Business & Finances
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Comments

142 days ago by Jessica [send email]
I recently got my stimulus check, and decided since I'm a frequent shopper at Wal-Mart, I would do my shopping and cash my check as well. I had over $300 in merchandise and I was cashing a $1200 check. Mind you I had called the store ahead of time to make sure they had enough funds to complete my transaction, well when I got to the register to check out everything was fine until it actually came down to them verifying the check. Apparently they were trying to tell me that the name I was born with was wrong because it did not match my social. I showed them that I alone had my social and assured them that I had never changed my name, I had never even been married. But I left full of embarrassment and only a tiny piece of paper in hand with the number to contact Certegy Check Services. As I walked out of Wal-Mart already outraged of the embarrassing scene, I attempted to call the number. I got through after about what felt like 10 minutes. The lady was very polite, there's no doubt about that, but she didn't have a clue why they could not cash my check, the only answer I could pull out of her was that maybe the company that issued the check typed my name or social wrong. It's probably not Wal-Marts fault but it doesn't matter, I will no longer step foot in another one of their chains due to the inconvenience it strained on my entire family.
63 days ago by Casey Hunter [send email]
I recently tried to cash a payroll check at Walmart. I had previously cashed my payroll check at Walmart before with no problem. When the refused to cash it, I called Certegy Check Services for an explaination. I was told that my check matched a idenity theft/fraudulant pattern they were looking for that day. I should have no problems cashing it in the future and sorry for the inconvience. That's the stupidist thing I have ever heard...ridiculous.
30 days ago by Marlo Braha [send email]
-After moving to Arizona I opened a new ckng acct which held deposits for 10 days on new acct. So needing the cash asap from my employers check drawn on a NJ bank I went to Walmart to cash. However, the similar thing happened to me as to others; I was declined not because of me, or the check itself I was informed by the 800 # @ Certegy! The reason was due to some lack of info they had concerning my employer! I cannot believe the nonsense a person has to deal with in prder to cash a valid check that definately had the funds. I am the acctant for the company and active bookkeper as well. What an insult to myself and others!

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