Factory Outlet Store
reviews and complaints

I had nothing but trouble with Factory Outlet Store! Bought a cell phone from them and paid for my order, but later received a message stating that there was something wrong with my card and they asked me to contact them as soon as possible.
Well, I did and heard only how sorry they were for all the trouble.
I then decided to order using another card and the same thing happened. I asked them what was the matter but they didn't know anything. I buy everything online and I have two cards which I always use and never ever I had any problems. This kind of thing happened to me for the fist time and I'm not happy that Factory Outlet Store couldn't help me.

I ordered a Uniden UDR780HD Security System from the website, when I got the product it was a lower grade model UDR777HD and would not connect properly. I contacted the customer service who charged me $200 to resend a new order until I sent in the old one. They told me the order was sent at 11 am. At 3pm they tell me they decided not to send it because there is no difference in the models. Even though countless times I pointed out the 777 model is cheaper on their website. I called Uniden twice and they validated that the models are different but they keep telling me there is no difference. I informed them that I had to go out of town and I already paid for the install of the security system. Uniden is willing to send me the 780HD however I would have to remove all cameras and send it back to them, they also stated I do not have a valid warranty with them because my receipt says its for a 780HD and my unit does not match that so they would not be able to honor a warranty. Which Factory Outlet knew that I needed this shipped today due to traveling. They refuse to give me any resolution. I asked if we can call Uniden on a 3 way call and they said no. They refuse to send it out saying that I would just receive the same model again. If they do not have a 780HD model they should not have it on their website. And if they are going to send a 777HD when you pay for a 780HD they should not be charging the money.

I placed an order with a live CSR at [protected] for a 3 pack of batteries and was charged $35.95, I later looked online when I realized my order receipt had a different model number, only to realized the 3 pack was only $16.35. Although I was refunded the difference, I am under the impression this is common practice with this company.

Also, I was charged $3.95 for priority processing and my order still will take 8 days to arrive.

My experience with Factoryoutletstore was terrible and my case still remains unresolved. I have purchased a battery from Factoryoutletstore and had many issues with my order. First they said that my order will be here within 5-7 business days but in reality it took 23 days to get my battery.
I contacted them many times and every time they told one and the same thing that my order was on its way.
When it finally arrived it was damaged! I contacted Factoryoutletstore support service and they asked me to ship it back and promised a replacement. I sent the battery back and that was it! They simply scammed me and I did not get my replacement!
Stay away from Factoryoutletstore!

I am very disappointed with Factory Outlet Store! I bought a laptop from them and they assured me that I can call if anything happens and they'll provide all the necessary help. Well, that was just a lie and when I actually contacted them they refused to help me.
They gave me a run around and refused to provide technical support!
They also said that they never promised me anything and said that if I had problems with my laptop I had to take it to a local repair shop.
Please don't buy from Factory Outlet Store, they don't care about their customer and they are real liars! I don't want to do any business with them in the future!

Dear Factory Outlet Store:

The products received under order #FOS6851500E are unfortunately defective. The survellaince system was purchased on 10/28/16 as a Christmas gift for my son. The product was back ordered and arrived on 11/16/16.

Upon receipt of the product, I put the item away unitl Christmas morning. My son and I worked on installing the unit on 12/26/16.

The issue is with the camera's and the monitor; We receive an out of range indication on the monitor every 5 minutes or so. In other words, the system connects and then disconnects. THe camera and the monitor are aprroximately 60 feet from each other. They are installed in a typical residential home. No brick exterior (stucco), no concrete interior (dry wall).

We tried both cameras with the same result. We reset the monitor using the reset button and re-paired each of the cameras to no avail

When I walked towards the camera with the monitor, I received a 4 bar signal about 30' away. The signal remained constant and did not disconnect at this range.

The camera is mounted to the outside of my garage about 10' feet from the ground.

Uniden Tech Support referred me back to you, stating the Factory Outlet store is a separate retailer.

My son and I really wanted to make this camera system work. We've tried everything. The tech rep indicated there was something inside the house causing the signal interference between the camera and the monitor.

I would like to return this system back to Factory Outlet for a refund. However, I'm well past the 30 day return window as the purchase was made as a Christmas gift. The Factory Outlet should take into consideration that products purchased in the 4th quarter could potentially be a Christmas Gift and extend the 30 day return window during the Holiday Season.

It will cost at least $20 to ship this item back to you. You will also assess me a 15% restocking charge when issuing the refund. That's a HUGE hit for a product that's defective through no fault of my own.

I called the factory outlet store the other day to talk about Bluetooth headsets. I explain to the guy that my coworkers had the AT&T TL 7610 I believe which allows you to plug the phone line directly into the base of the charger in other words they're needed not be any actual phone in between. he told me he completely understood what I meant and even repeated back to me that there would not be a need to have a phone and suggested to slightly newer model that would have the same feature. I paid to have it priority shipped to me because I really needed it for my at-home job. Lo and behold the package came and it did not have a plug for a phone cord it needed a telephone to operate. That was not at all what I discussed with the man on the phone and you can listen to the phone call to see that I explained it explicitly. Then, I had to pay almost $12 to ship it back to you guys. I sent them a copy of the receipt requesting that all the shipping should be refunded to me because this was their error clearly. Not to mention the inconvenience it caused me for my job. I got a response saying it's against their policy to refund shipping. I certainly understand that but when you make the air the customer should get a refund. Why should I pay for your mistake? I am very unhappy and I will never shop on that website again nor will I recommend it to any of my call center coworkers.

Ordered the battery on 12/15/2016 and paid an extra $30.63 for overnight shipping. Web site listed it as "in stock." As of 12/17 there was no tracking number issued so I called customer service. The representative stated that the battery was on back order even though their site still lists it as "in stock." Representative said when it comes in it will be shipped in 3 to 5 business days. When I stated that I paid for overnight shipping she agreed to drop the additional shipping charge and just charge me for tax. We'll see.

I ordered the Jabra A headset and when it arrived I found that there are too many missing 9arts I can not use this item as it is everything is missing all i have is one piece can you please tell what im supposed to now i wanted this gift in 5ime for Christmas the outlet store walmart gave me only part of my order and without the rest it is absolutely useless please resolve this matter as quickly as possible or refund my payment

Purchase Order FOS6277733E dated 4/26/2016.

Prior filter from you worked fine. But two new ones with this shipment do not. I just sought to install both and both leaked heavily around the top. Is the o ring too small? It looks smaller than the one on the filter to be replaced. I have replaced over the years a number of these filters and have not had this amount of leakage. It fills a bowl in less than a minute. Am I doing something wrong, or is this a defective product. If defective, please replace per the warranty. I must assume that the 30 day warranty starts from the day of installation. Otherwise why buy more than one at a time.

I ordered the radios on 9-15-16. I have still not received the radios. They told me that it was at the local UPS store. I called the UPS store and they told me that had already paid the outlet store for the missing product. I called back again and they told me that I would have to wait while they investigate. I was on hold for more than 30 minutes then disconnected. The customer service reps are the worst I have I come across. Kris 286 had a bad attitude and told me she did not have a supervisor I could talk to. After becoming very frustrated she changed her mid and did put me on hold for Angia who was not any better and actually got sarcastic with me because I was frustrated. I asked for expedited shipping since I have been waiting over a month and she said they would ship it to me the fastest way possible. I asked if that meant next day air and she said no they would shift it ground just like they did 30 days ago. They need to retrain the customer service people. They would never last a good company and I will never order from this company again. After reading on line I see I am not alone. Stay away. It is not worth saving a few bucks to deal with such bad customer service.

I received the wrong product. When I called to get the return information they sent me a form that I had to sign indicating that I agree to the terms of the return policy which included a 15% handling fee, the cost returning the product was on me and they are going to charge me a fee for the cost of the original mailing of the produce. This is an outrage and I am disappointed that Google has not already pulled their "Google Trusted" recommendation from this vendor. Had it not said "Google Trusted" I would have dug deeper into this company before ordering anything from them. On top of it all they did not even send a return address form. Just their form saying the above. ... I will never do business with them again and I hope that Google will reconsider their "Google Trusted" recommendation...

Ordered a phone from www.factoryoutletstore.com and when I placed my order it was said on their website that it was in stock and was available. I even contacted customer service to be sure that it was 100% in stock and they said yes. So I made an order and received all the necessary confirmations.
About two weeks later I received a notification from FactoryOutletStore stating that I need to contact them as soon as possible. So I contacted them and was told that there was a mistake and my phone was no in stock for a long time. They said they can send me something else, but I refused and demanded my money back. They said they need to check something and promised to contact me back later regarding my refund. Since then heard nothing from FactoryOutletStore.

After talking to the customer service rep. to price match the Garmin Edge 1000 I brought 2 weeks ago at a higher price, she would not offer me the price match their current sale price of $50 lower. Any stores I brought items from (ex: Best Buy, Radioshack) would be glad to adjust the price. Not these guys. After explaining to her how is this different than me returning the item and repurchasing to get the discount price regarding the price matching, she said I can do that. But she didn't mention the return form she email me warn of a 15% restocking fee, which make mean I would lose money(paid $369.95 - $55.49 = $314.46) if i return the item and try to repurchase it(current sale price $329.95). I will not do business with they people again.

Ordered a phone from www.factoryoutletstore.com and when it arrived it looked fine, I did not find any damages. But about a month later it just stopped working!
I took it to the local repair shop and was told that my phone was defective.
Then I went online and contacted FactoryOutletStore customer service. I explained the situation but they said that it was already too late and they were not able to refund me. These guys are terrible! I would not recommend buying any electronics from them, they are selling defective stuff and they do not stand behind their products! What a waste of money!

Ordered from FactoryOutletStore and after I paid I did not received a payment confirmation and my tracking number. So I called the company and asked them to provide all the details regarding my order. Then they finally sent me a confirmation email but there was still no tracking number.
When I called again they said that I'll get my number soon and that I don't have to worry about that.
I was supposed to get my order in two days but nothing arrived so I had to call again. Their rep said that my order was on its way and will arrive soon, but that day I received nothing.
They gave me nothing but empty promises and I never ever received anything even though they tried to assure me that everything was fine.
I do not recommend FactoryOutletStore!

I have ordered an item from FactoryOutletStore and when I placed my order it was in stock. I maid a payment but did not get a confirmation email and my tracking number. The next day I contacted the company and was told that my order was cancelled because my item was not in stock. I went to their website and it still said that it was available! Asked for a refund and they said that I'll get my money back in a week. Three weeks already passed and these guys still have my money! Avoid at all costs!

I was planning a vacation with camping and all that stuff, so I really needed to buy a compass, so I ordered one from www.factoryoutletstore.com. When it arrived it was not working correctly, in other words it was not useful. I contacted customer care and asked for a replacement, but they refused and added that they also don't do refunds. What a waste of money! That was not my problem it was defective, I was not the one who broke it! Never again!

This company is horrible! I purchased some items and never received anything. When I contact customer care I hear only lies. They lie about everything! They say that my items will be delivered in no time, but their website states my items are no more in stock. They said that I would receive my order in 4 business days, but it is now two months since I made an order. They never gave my tracking number so I cannot even track my order and I have no idea where it is. These people are so unprofessional. Never again I will buy anything from them!

I ordered a battery for my laptop from Factory Outlet. I called the order desk to ask if a signature would be required at the time of delivery and was told no. I was urged to place my order at that time because it would be delivered sooner than if I ordered on line. My order number is FOS5971243E. Their web site says "same day shipping" and "Ships FREE". Factory Outlet Store charged me $62.14 for overnight shipping which I did not request or even inquired about. I expected free shipping and didn't ask how it would be shipped based on their advertisement. The battery was $27.95 shipping was $62.14 totaling $90.09. THEY REFUSE TO DISCUSS OR REFUND THEIR MISTAKE! CROOKED COMPANY! I HAVE FILED A COMPLAINT WITH THE BBB AND GOOGLE IN HOPES OF DESTROYING THEIR SEO RATING!