Factory Outlet Store
reviews and complaints

This mystery company offered a Norelco 8800 for $199.95, a great price. Only problem is they have no such razor and tied up my money from June 10th until I cancelled the order on August 3rd. They repeatedly said it wasn't available anywhere, but they would get me one in two to three weeks. After cancelling the order I went and found it at Best Buy and Bed, Bath, and Beyond. They promised delivery in two to three weeks. Missed both fathers day and my fathers birthday. Very disappointed. The phone service is horrible. After being on hold for thirty minutes they automatically shuttle you to voice mail to leave a message. They still haven't called back. After three attempts and hours on hold a person came on who refused to give me his last name or the name of a manager. They won't even give you the company name. It's a scam and shame they are allowed to do business in this country. Avoid them at all cost.

I wish I had read all of these complaints on Complaintsboard.com before I made an online purchase from FactoryOutletStore.com I bought a supposedly factory rebuilt Polycom Soundpoint Pro Desk Phone. It arrived incomplete and non-functional. It even still had many little bits of food in the handset microphone. Before I ordered the phone I called to make sure that it was actually rebuilt by POLYCOM - and I was told by the phone agent that it was. I seriously doubt that now, since the "0" button didn't even work.
I did call and get a return authorization and I returned the phone (actually cleaner than when I received it) but they held back about 20% of my original charge. I've since appealed this to my credit card company, who has for now given me a full refund and they are taking the complaint to the vendor.
Frankly - I paid a PREMIUM to buy this phone from this vendor, because they represented it as FACTORY REBUILT. I would recommend NOT ever buying anything from this company. By the way - they never even sent an online confirmation or receipt for the purchase. I know that they have my email, because they did email a shipping acknowledgement. AVOID this online vendor! I would have been better off buying a used phone off ebay or amazon.com that was running about 1/3 the price.

I placed an order with this company on 5/5/13. My credit card was charged on 5/6/13. I expected my order delivered by the end of that week because the company isn't that far from me. They contacted me to verify my shipping address because they can't deliver to the PO Box where I get my mail, the item is much too large for the PO to handle, but since their order form doesn't provide two lines for the address, you can't provide the same address for both billing and shipping. This verification took several days and countless phone calls including many, many hours on hold, because they kept claiming that one thing or another was wrong. Finally they agreed to ship the product, on 5/9. It is now 5/21 and still nothing has been delivered. My credit card company even offered to pay for expedited shipping because the item is urgently needed for health reasons, but they refused to use an expedited shipping method, claiming it was not available. Well, the courier they used, Pilot, does in fact offer expedited shipping. Pilot supposedly picked up the item from the drop-shipper (Panasonic) on 5/11. I received tracking info on 5/14. The "estimated delivery date" given with this tracking number is 5/17. They are now telling me to expect delivery on 5/15. I'll believe it when I see it - if I live that long... And, judging by the other reviews here, if the product actually turns out to be new, as it was advertised to be, I'll be very surprised.

The "customer service" at FactoryOutletStore.com is the worst I've ever experienced. Their phone system often drops calls that have been holding, and their left hand doesn't know what their right hand is doing. I got shuffled from one "supervisor" to another and told a different story by each one. Promises made and broken is all I have so far for me $1, 200 investment.

I PURCHASED AN AMPLIFIED PHONE FOR MY ELDERLY MOTHER AND WAS SHIPPED AN OBVIOULSY USED AND DEFECTIVE ITEM. I REPLACED THE BATTERIES AT MY EXPENSE BUT THAT DIDN'T RESOLVE THE ISSUE SO I SENT THE PRODUCT BACK REQUESTING A FULL CREDIT. I ALSO HAD TO PAY TO SHIP IT BACK. INSTEAD OF RECEIVING A CREDIT, THEY SHIPPED A REPLACEMENT WHICH I DID NOT REQUEST AND NOW THEY WONT REFUND MY MONEY UNLESS I SHIP IT TO BACK THEM AGAIN AT MY EXPENSE. THIS COMPAMY IS A FRAUD AND SHOULD NOT BE ALLOWED TO DO BUSINESS .

Received and returned watch without opening the box due to mistaken multiple purchase. Of the $500.00 paid, FOS returned only $417.00 in refund claiming "restocking and shipping fees applied." Clever ruse. I'm fairly certain this was in the "small print" somewhere in the ordering process. My solution is to advertize their obvious scam to any of you who are uninitiated and who may be considering a purchase from them. I recommend taking your business elsewhere.

WORST customer service I have ever received! The item I bought (a underground fence collar for a dog) was sent with the wrong battery (a 9-volt instead of the correct battery which would cost ~$20), which could have been easily fixed. After calling customer service they told me that I would have to send the item back at my cost to have the same item with the correct battery sent to me. After 2 lengthy conversations with customer service (rude and not knowledgeable at all), I was told that I would get a $5 credit to my account to cover shipping. This never happened. Save yourself some time and money and order through a different site. Their customer service is ridiculous, and the prices are not that great. I will not be ordering from them again, even if I could save a few dollars by doing so.

I purchased a GPS from Factoryoutletstore.com, 34 34th Street, Brooklyn, NY, August, 2012. The merchandise arrived defective with loose parts rattling in the unit. I was given a run-around between Factoryoutlet and Magellan, including a 15% charge for return. I contacted my credit card company which reversed the charges and notified the vendor who had until 9-13-12 to settle the dispute. Vendor failed to do so. Instead, they turned it over to Transworld Systems, a collection agency. I responded in writing to the first of three collection notices on October 24, 2012. I explained to them the merchandise was defective on arrival. My credit card company informed me I had no obligation to return defective merchandise and that I could dispose of it after 9-13-12. I have not disposed of the item but refuse to ship it back. I informed them the merchandise was available to be picked up. They ignored my response to contest the debt and only continue to send harassing collection notices.

I made a mistake of using this site to order a Panasonic phone. I can not find out the status of my order or get someone in customer service that speaks english.

DO NOT USE THIS SITE - IT IS A RIP OFF. THEY ARE $#@&%.

The return cord enclosed was ordered from your web site. I ordered it by looking up the shaver model and ordering the corresponding cord. The part number appearing on your shipping envelope is WES8228K7658. This corresponds to the part number for this same razor ES8249 as it appears on Amazon. I have included the printout from Amazon but it is the same part number which appears on several other web sites.
No part number appears anywhere on what you sent -- I determined the part number from what appears on the outside of the mailing envelope. I have no way of knowing that what you sent is what I ordered
There is only one problem -- the part which you sent does not fit into the charger for ES8249. This means that either:
1. You sent me a replacement cord other than WES8228K7658; or
2. Panasonic is publishing the wrong replacement cord part number.
I suspect #2, but it does not really matter. What does matter is that I ordered a replacement cord for the charging station for Razor ES8249 and it is the wrong cord.
In exchange for this clear error, and for the privilege of buying the cord from the Factory Outlet Store, I get the joy of:
1. Spending the time to get this issue straightened out;
2. Paying return postal charges;
3. Paying a 15% restocking charge.
This is outrageous. You should adopt the Amazon model of returning the item shipped in error, no questions asked, full refund. This is your problem and not mine.

Ordered a Garmin Edge 500 Bundle with Heart Rate Monitor and Cadence. The heart rate monitor strap didn't work so I asked to return it for an exchange. I put a small x on the heart rate strap before I shipped it back (at my expense of course). They told me they exchanged it for a new one. I got it back today and it was the same one with the x that I sent back to them and it still didn't work. I called customer service, and I use that term loosely, and they told me to send the whole package back (at my expense) and they would send me a new one...like I believe that! I asked to return the whole thing for a refund and they told me that a 15% fee would be charged plus I have to pay return shipping. The 15% fee on $340.00 is a whopping $51.00 and the shipping is $10.00. I can buy a new heart rate monitor strap from a reputable business for less than $45.00...so that is what I did. I don't see how this company stays in business. I informed them that I was going to write a detailed review about the terrible service but that didn't seem to faze him. After reading all of the bad reviews about them I guess he figured one more wasn't going to make any difference. Stay away from this bunch.

Like other reviews their customer service is terrible to non-existent. Ordered a 4.3 GPS and clicked on accessories which brought up 6 or 8 other items. Ordered a dash mount and carrying case, assuming they were for this item, but both were for smaller units and unusable. When called and told them of their mistake the only recourse was to send it back and reorder, but no one knew what I was to reorder. Not only did they want me to pay shipping to return but a 15% restocking fee that was not even mentioned on their site say 30 days to return. Stay away from this vendor, they are very misleading and unprofessional.

AVOID DOING BUSINESS WITH THIS COMPANY

This company advertises items as being new and then sends you refurbished goods. AND, when you call to find out what is going on, you will get hung up on time after time.

I ordered their Garmin Edge 500 Bundle, which was advertised as brand new. The Heart Rate Strap and the Speed/Cadence Sensor where in fact new, but the actual Edge 500 - the most expensive part of the package - was sent in a box that clearly stated "refurbished" on the box. I called them on 5 different occasions. While the calls do eventually get answered, as soon as they find out your issue, they say "please hold for a minute", they put you on hold, and in a few seconds you get disconnected.
Based on my experience as well as reading some of the other complaints on this site I strongly suggest that everyone should avoid doing business with this company.

Reasoning; well my reasoning' tells me a factory outlet store of "Norelco" (norelco.factoryoutletstore.com) will sell their replacement blades as cheap as anywhere it is sold. This a just a web store that sells this item at a much higher cost than Amazon or Walgreen s. They will offer a cheap rebate and after you buy a window opens and audio "claim your (bigger rebate) now". Call the 800 number and the operator will tell you no you are not signing up to some buying service, I find she is saying "no not at that second", the yes or no from you comes at the end of the call. So rude to say "no" even with a thanks but I said "no thanks" as I realized with my money and time I was just bent over taking it. I wasn't in the mood for seconds. "Thankyou, good night dear, kiss" roll over and sleep.

I purchased Plantronics Voyager Pro HD and I received the product open and a damage foam ear bud cover inside. I return the product and purchased the same product from Best Buy.FactoryOutletStore.com charged me the stocking fee and the cost of the original shipping. I will never purchase any products from FactoryOutletStore.com. They wanted to send me a replacement and I figured they should got it correct the first time..

I ordered the Garmin FR60-Bundle-Women. It should have the watch
- with Wireless Heart Rate Monitor
- with USB ANT™ Stick
- with Wireless Foot Pod
The shipment came with the watch and heart rate monitor only, missing the USB ANT stil and the Wireless Foot Pod.
When I called customer service I was given two options: (1) I send them back the what I received and when they get it they will send me the right one; or (2) I place and pay for another order which they promise to send right away and they promise to send me a refund for my original order once they receive it back from me. In either case, I have to pay for shipping the original item back to them. When I told the customer service representative how it does not make sense for me to pay for shipping back the item when it is them who made the mistake, I was told that only a supervisor can make an exception. When I asked to speak to a supervisor I was told that supervisors are only available at specific times of day, and I have to call when they are available. This is the most horrible internet transaction experience I've ever had -- and I buy a lot of things online.

i recently order a phone system from this company, but they send me the wrong item, i call them various times and they said "ship the item back and ill get your money", i did that but they due not refund the shipping chargers, it was like $15.00, i talk to many of the" supervisors" in charge, but they didn't refund the shipping chargers, i used pay pal for this order, so i make a complaint with pay pal, they tell me to drop the complaint and they will refund me the original cost, NOT THE SHIPPING CHARGERS, i call pay pal and tell tell me not to drop it, but still, I GOT STICK WITH FOR THEIR MISTAKE! ALTHOUG THEY SAID THEY HAVE EXPLAIN IT ON THEIR WEBSITE, I CAN NOT FOUND WHERE SAYS, " CUSTOMER IS RESPONSIBLE FOR ITEMS SHIPPED BACK TO US" I WILL NOT RECOMEND THIS COMPANY TO ANYONE, THEY RIPP ME OFF WITH THE SHIPPING CHARGERS FOR THEIR MISTAKE

Ordered a Garmin Blue Chart Card for my GPS from Factory Outlet Stores. It turns out it is not compatible with my model GPS, and when I tried to return it the only response I get from their customer service reps. and their supervisor is that if you had opened the package it is not returnable. They later said it is now a matter to take up with the manufacturer "Garmin". I called Garmin and they said that they have received many other complaints from other customers about factory outlet stores, and that factory outlet store is just a retailer of their products and that it should be taken up with them if it was purchased from them. To add to this, right on their "Order Confirmation" it states" You must keep all original packaging to return or exchange any merchandise within 30 days". I have all this and I received this package on 2/17/12 well within my 30 days. Factory outlets response still is you opened it you own it, it is not returnable!

Do NOT Purchase anything from this company. They will rip you off and promise refunds (that never arrive) until you finally go away.

I have been dealing with this vendor since Sept 30, 2011 when I placed the order. My order never arrived. Below is a timeline of what happened:

10/7 - called to inquire about the order and to tell them that it had not arrived. Was asked to call back 10 days after its shipping due date.

Called back on 10/14 and talked to "Ken" who told me if the package had not arrived by 10/20 to call back and they would re-ship my order.

Called back on 10/20 to tell company that shipment had not arrived and I requested either a refund or a re-shipment. Was told at that time that I would receive a phone call by Monday the 24th of October with a tracking number. No call was ever received.

On 10/26 I called and was told that now a tracing team was looking into the matter and that I would need to wait until 10/28 at which time I would either have confirmation of the new shipment of my order or a credit to my account.

On 10/31 I called and was told by Beth that I would be receiving a credit to my account by "the end of the week - but since it was Paypal it might take a little longer - a couple of weeks maybe" (Note the timing - if on 10/31, I wait a couple more weeks I will be beyond the time requirement for disputing the charge with Paypal)

On November the 15th, I called because the credit had not appeared in Paypal. Beth said that the warehouse had not processed the order for the refund yet but that she had sent three emails regarding the case. She asked me to not dispute the claim because they were "working on it." In good faith, I agreed - still (naively, it appears) believing that the company was also working in good faith.

On Dec the 9th, I called Beth again and she assured me that my refund was "in the queue" and that it would be processed in December. She couldn't give me a date and blamed their accounting practices (refunds processed only once a month) on the delay.

On 2/9/2012, I called again and spoke with Kia who is (supposedly) Beth's supervisor. Kia told me the best course of action would be to file a dispute with Paypal. Since I had never filed a dispute before, I stupidly agreed to do so only to find out that there was a 45 day limit. I believe that Kia, in her position as a supervisor of supervisors (general cost service --> Beth --> Kia), knew that there was a 45 day limit and was simply continuing what has now become apparent -factoryoutletstore.com is a scam and customer service nightmare for its customers.

I called factoryoutletstore.com again on 2/9/2012 when I became aware the Paypal had a 45 day limit; I was told by Beth (who refused to let me talk to Kia) that "I would need to take it up with paypal."

Factoryoutletstore.com deliberately strung me along in the hopes that I would go away and/or miss the deadline for filing a dispute. Their business practices are shady at best and perhaps criminal.

My wife ordered a panasonic electric toothbrush online with FactoryOutletStore.com, and we thought we saved a good deal of money when they advertised the brand new product with free shipping.

I thought this was too good to be true. I went and searched for reviews and was plainly shocked at how a lot of people (over a hundred complaints) that the company ships the wrong product and then forces the customer to pay a restocking fee if the item was returned.

I decided to refuse delivery and asked UPS to return the unopened box back to the merchant. I was expecting a full refund, but after the credit card statement came in, THERE IT WAS! A 15% STOCKING FEE WAS DEDUCTED FROM THE TOTAL PRICE OF THE PRODUCT!

I filed a dispute with the credit card company and I am expecting to get my full refund!