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THIS MESSAGE IS A FOLLOW UP TO "Extremely Poor Customer Service" by Facebook posted earlier today. Here is Facebooks address that you need to submit a complaint to the BBB of Silicon Valley San Jose, CA Facebook address: Facebook, 156 University Avenue, Palo Alto, CA 94301, and phone number: [protected].
Dec 30 2015 I payed Jackpot casino $ 250.00 for 500 Million points, facebook took the money but I never got my points their web=page crashed and I could not get on again all night.There is NO WAY to get an answer, but I will put a Fraud blocko n by my bank, Sad state of affairs!, also contact my Attorney General customer protection agency
It isn't facebook's fault that your credit card was used fraudulently. That's probably why you haven't heard from anyone. As two people above me said, contest the charge with your credit card company - which is what you should do with any fraudulent charge. If worst comes to worst, and it might be the safest option, get a new card number.
I woke up and I had 2209 facebook credits and I immediately knew I had a problem. I did not order any credits nor would I ever. I called my credit card and sure enough. They had wiped my account clean. $219.00 was taken from my credit card. I still have not heard from anyone and I still do not have my money back. I am so upset. When I filed the complaint they asked if I wanted to go on one of the judge shows to have my complaint heard on t.v. Now that I have read all of your complaints I wish I had said yes. Just so facebook would have had to face the public with what they are doing. I hope the best for all of you and I sympathize with your problems. I hope we can all get our problems resolved soon.
Farcebook...I've also heard Fakebook
Young v. Facebook, Inc.
Facebook Account Deletion Lawsuit
Arbitrary and capricious user account handling
Lack of customer service
Blog information at -
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html?commentPage=2
Post your account problem or any messages sent
or recieved by Facebook which you are having a
problem with. Write you account deletion issues.
Or, send a response to mskbyoungblog@aol.com
Case currently pending in California District Court
Did not know that there were so many problems associated with Facebook. You're right about the customer service...there isn't any. If any problem arises that is not addressed under their menu, then you're just out of luck. You can't reach them. I finally just deleted them and am moving on. Facebook is a fraud. "Farcebook"
Young v. Facebook, Inc.
Currently being heard in Santa Clara County, California
District Court - Possible class action status consideration
Account handling, deletion and termination complaints
Blog information - Write your comments at -
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html
Or, send account problem information to mskbyoungblog@aol.com
I absolutly hate chain messages. Just the other day I was in one that had 635 people in it. My phone went balistic! Around 70 people deleted their Facebook because of that.
Congrats Mark Zuckerberg, Wish I were as AWESOME as you!
YOUNG v. FACEBOOK, INC.
Facebook Account Deletion Lawsuit -
Currently being heard in California District Court, class action case status
consideration pending, next hearing date March 18, 2011
Case information and blog -
http://facebookaccountdeletion.blogspot.com/2011/02/facebook-account-deletion-lawsuit.html?
Or write to mskbyoungblog@aol.com
My account has been comprimised by someone posing as facebook...
How do you contact facebook to stop this.
What is the email to complain?
What are my options?
ABSOLUTLY NONE AND NOBODY WILL RESPOND TO ANY
PROBLEMS I HAVE.
THERE IS NO CUSTOMER SERVICE, AND THERE SHOULD BE SOMEONE RESPONDING TO
ALLEGATIONS OF BULLYING/ COMPRIMISED ACCOUNTS ETC...
FACEBOOK MAKES A LOT OF MONEY FROM US...THE USER.
The picture won't post for some reason but it included fellatio and it's incredibly degrading.
I completely agree. I was/still am being abused on Facebook by an old "friend". I have deleted him as a friend on FB and also blocked him but he continues to target me AND my sister through gross comments and all of our mutual friends see this. It is embarrassing and it is also libel. I cannot afford a lawyer and I have reported his comments over and over again to the point where they blocked me from being able to report it. It has been up on his page for over a week now and no one has contacted me. I even reported it through the "Suggestion box" to no avail. They have TERRIBLE "Customer Service" and I am VERY upset by this. They have exorbitant amounts of money and can afford customer service teams! I attached an example of "what I have gone through to need to speak with them."
i am totaly agree!
We all need to report ace Book. They are constantly going down right in the middle of you doing something on Face Book. They have issues with false accounts being created in your name. You would think as many businesses and government agencies that list themselves on Face Book some of them could do something about their issues. If this were a television or radio channel they would have done been shut down.
1) Facebook has NO customer service.
2) The ARE making money off of everyone who uses the site. The method are the "flash ads" or whatever they're called, usually on the right-hand side.
3) Those who are saying "it's free, you are not paying, how is this even a 'customer service' issue" are missing a graver issue. While I am an otherwise "happy user" of Facebook, a female friend of mine has been the subject of bullying (we all know from the national news how serious this is) and a relative of my former in-laws, with a severe behavioral issue, is posting private information and personal, non FB emails, on Facebook. Put that together with the fact that Facebook is making money, however they're doing it, and you have one of the most unacceptable examples of a company operating with huge potential problems, and having zero accountability.
Facebook is a free service. Kind of odd to complain about a service you pay no money to use. Just don't use it.
I've got news for ya, the BBB does absolutely jack [censored].
It's free anyway; if you don't like it, delete your profile & go back to myspace.
How has FB shown poor customer service? I've never had to interact with their CSRs and am curious what others have gone through to need to speak with them.