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2.8 31 Reviews

Ezpopsy Complaints Summary

13 Resolved
18 Unresolved
Our verdict: Dealing with Ezpopsy, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Ezpopsy reviews & complaints 31

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C
4:48 am EDT
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Ezpopsy clothing company

#[protected] ordered on 23/02/2018.

I ordered a beautiful silk dress for my best friends beach wedding. Every day Ezpopsy adds greet me as I read the news, when I had not received notification of despatch: I started to feel sick.

I have tried contacting all of their web page contacts, nothing works does it! These people are obviously thieves. Their site looks legitimate and so does their ordering page. I am so upset. They are still advertising blatantly, Do NOT order anything from these people.

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Update by Chrissies
Mar 26, 2018 3:44 pm EDT

26 March 2018.
After posting my complaint regarding Ezpopsy, I had an email with a snip of my complaint here and an apology siting Chinese New Year for the delay. I received my beautiful dress today and I am very happy with it.

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F
4:35 am EST
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Ezpopsy avoid at all costs

Everything is terrible. How come I have nothing positive to say?
I purchased two dresses from them and waited for two months for them to arrive. I think it's very very very long. You can't make your customers wait for that long.
When I saw the dresses the first thing I wanted to do was to throw them away. They were terribly made of a very cheap material and had nothing to do with the pictures on the website. Moreover, I thought that they were overpriced for some reasons, but no.. they were overpriced because the website just wanted the money. That's the only one reasons that weren't obvious to me until I got this crap.

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F
3:04 am EDT

Ezpopsy be careful

Very disappointed with their service. I bought seven items but got only 3 low-quality things. They said the items I ordered were out of stock, that's why I didn't get anything. Excuse me but you charged me for them, so please send them to me and I don't care what you will have to do for this. Or just refund and I will never come back.
Until then I will leave hundreds of bad reviews about you and tell all of my friends not to deal with you, stupid scammers.

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K
6:00 am EDT

Ezpopsy I will not buy from them again!

I sent back the dress because it did not fit. Ezpopsy support said that they will send out a replacement as soon as they get the package.
Delivery service said that Ezpopsy received my package more than a month ago and I even received a notification that someone signed for it.
But when I contacted Ezpopsy they claimed that they never received anything and up to this day they refused to ship me a replacement.
I highly recommend to avoid this store. I know they received the package and I have all the proofs, but they continue to lie! Never again!

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J
3:43 am EDT

Ezpopsy horrible

Hello, I have an issue with Ezpopsy and I want them to contact me as soon as possible. I have purchased four items from their store and sent one item back because it did not fit and was way too small.
Ezpopsy said that I'll be getting a replacement any time soon but it did not arrive and later they contacted me and said that my item was no longer in stock. I asked for a refund and they said sure and that was the last thing I heard from them. I want to know what is going on and when will I get my money. I would be happy to get a reply from Ezpopsy.

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K
4:14 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Ezpopsy second dress never arrived

I bought two dresses from Ezpopsy back in October and it is now February 2017 and I received only one dress. First dress arrived in mid November and when I contacted Ezpopsy customer service they said that I need to be more patient and wait for the second dress. From the very beginning it seemed strange that they shipped my dresses separately.
Anyway, I decided to give them a chance. In December I contacted Ezpopsy and asked for a refund, but they claimed that was impossible and said that I'll get my dress soon. In early January they said that dress was no longer available and offered me a refund and I agreed. Still no sign of my money and I can't reach anyone from Ezpopsy! This website is not to be trusted!

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K
Karolina Yordanova
, US
Mar 02, 2017 12:47 pm EST

Awful quality and awful and customer service

DO NOT BUY FROM THIS COMPANY! Awful quality, and awful service!

To start with the delivery was slow. Secondly the item was of really poor quality. Thirdly when I attempted to return the item the company were reluctant to provide me with an address; instead they attempted to convince me to keep the item by suggesting I wash the item and they would offer me a 25% discount (this offer of a discount started at 10%). Once the address was finally provided and the item posted back I chased up whether they had received it after about two weeks; they continued with their shenanigans; telling me they were checking whether the item had been received by them as they had moved office.

I also wanted a refund for the postage fee as I felt they had not contractually obliged to posting out the item due to their delay tactics! They continued to dispute this and I feel they genuinely believed their reasoning! No gesture of good will! They offered me a voucher instead - clearly not getting the message that I was unhappy with the service and item!

I cannot go on to describe the palaver I have had. However I asked Paypal to intervene to resolve the issue.

This company should have a massive warning stating do not shop with us unless you want to be robbed blind and experience what poor service is really like.

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ComplaintsBoard
N
7:11 am EDT

Ezpopsy bad website!

This is a scam, do not believe any positive reviews you see online! I saw a lot of positive feedback and that's what fooled me. I made my order, paid for it and never heard anything back from them. I did not receive payment confirmation, Ezpopsy gave me no tracking number. The worst part is that they are ignoring me and do not reply and I can't get any information about the status of my order! Avoid them at all costs and do not waste your money here.

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K
K
Karolina Yordanova
, US
Mar 02, 2017 12:50 pm EST

DON'T BUY FROM THEM

I wish I've read reviewed before . The item took ages to get to me but when it did it was horrible . Yes it " looked" like in the picture but oh my god the material is just awuful . Iit was a $90 dress, it looks so cheap and badly made and the fit is, well not really a fit . I'm slim so clothes don't look too bad in general . The price of shipping to return is important and I have read many people who returned and never received their money ru so I am not risking it
Ah, beware of the 5 star reviews . On their "lovely" emails when you complain, they offer a $5 refund if you leave a 5 star review and send them a screen shot . Unreal
I haven't got the time to do it but there is a case here to expose them to the authorities/ consumer organisations as what they are doing breaks many trading regulations I am sure .

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J
7:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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Ezpopsy total scam!

I ordered two dresses. The quality was very, poor (nothing like on the website pictures). I paid £97 for badly stitched cloth worthy not more than £2. I decided to return back and ask for a full refund. Ezpopsy kept giving me advice to keep the dresses or give them to loved ones as a gift. They offered me 15% discount if I keep unwanted items.
I decided to send it back. I paid another £30.10 to Parcel Delivery. The package was held by Chinese customs and Ezpopsy refused to collect it. Despite my offering to pay another £40 Chinese tax - they refused to collect it and said the package was send back to me. Then I received email from delivery company informing me the package was destroyed by Chinese customs.
I have lost £127 and lot of time and effort trying to recover my money. All in vain.
DO NOT FALL FOR THIS CHINESE SCAM!

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Update by Joanna M
Oct 08, 2016 8:12 am EDT

Do not pretend that you care for customers on this website!
Behind the scene you ruthlessly rip people off. I spend so much money to send back your rubbish cloth in aim to receive a refund. Despite my efforts and emailing you hundreds of times you refused to accept the returned package. You are common thieves and crooks! You should be in jail for your thieving practices! My order No: [protected]

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C
1:10 am EDT
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Ezpopsy total joke!

I have ordered some clothing from www.ezpopsy.com and after my order was placed I decided to check the reviews. Too bad I haven't done that earlier - my mistake.
I immediately contacted Ezpopsy and asked them to cancel my order and they said that they cannot do that because my order was already shipped. They said that in case if I will not like something I can always request for a return label.
So several weeks later I finally received the package. I was very disappointed with the quality and nothing looked like pictures. I contacted Ezpopsy and asked for a refund but now the said they don't do refunds and don't accept returns. Total joke!

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K
5:07 am EDT

Ezpopsy avoid this scam!!

Do not buy anything from these cheaters! They scammed me and many other people, so please, save your hard earned money.
When I order from them I was very excited because I found a perfect dress on Ezpopsy and I really liked the price.
I've placed my order and about a month later I finally received the package! When I opened it I was shocked because it was not my dress there. Well it was actually mine but it was so ugly and so poorly made that it was hard to recognize it!
I contacted Ezpopsy and demanded a full refund but they never replied!
They'll be nice with you and will lure you into their trap. You will pay them and that's it! Avoid this scam!

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K
7:15 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ezpopsy - scam site. no way to contact customer service

This website seems like another scam and I have no idea will I ever receive my order or not. Ordered a couple of things from Ezpopsy and received a tracking number which was not working. I contacted the company for more detailed information but they did not reply. Waited weeks and sent them tons of messages but nothing happened. I also tried to find their...

Read full review of Ezpopsy and 19 comments
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Ezpopsy contacts

Phone number

+852 81 720 055

Website

www.ezpopsy.com

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