Complaint Rating:

Company information:
India
http://www.ezeego1.co.in

Ezeego1 is fraud company, india's biggest online travel bazaar is crap and they are india's biggest cheater.

I had booked a ticket [Airticket Booking Reference: EZR-2007-202921/A ] on 15 OCT and by mistake name was incorrectly entered - so then i asked for cancellation of that ticket on 16 OCT, i even requested the cancellation from their online form and followed procedure told on their website, as of now status shown to me is requested cancellation. And thats when my agony started.

Now even after i have sent multiple emails i get no reply .I called up Call center and was online for call for 30 mins on hold - 2 times( with message as all our customer care executives are busy on other calls), then once i got the call after 35 mins hold when i complained about refund not received the call was disconnected. Also email to their published id offers@ezeego1.com all bounce back saying its invalid email id.Also there is no reply when i have sent this email to all the ids
'complaints@ezeego1.com'; 'feedback@ezeego1.com'; 'khar@ezeego1.com'; 'airlines@ezeego1.com';

I am tracking this refund for more than 1 month now – spending a lot of money calling their mumbai office as well as GSM call center number;whereas Indigo Airline have refunded back rs 2924-on 16th oct itself ; this payment is not refunded to me back.There is absolutely no way to reach Ezeego1 either with email or call center numbers.

This is the worst experience and completely ridiculous way to handle customers and is fraud being conducted by this company.I also found that i am not the only customer they have cheated and there are similar case everywhere.you can check this link
http://www.mouthshut.com/review/Ezeego1.com-132102-1.html and
http://www.complaintsboard.com/complaints/as-per-the-scheme-cash-back-not-given-c32559.html

Hence i am submitting this case here at this forum because anyway ezeego1 people neither reply to emails and obviously never reachable on phone.