Eyeglass World
reviews and complaints

I went to the Lantana,Florida location for a contact exam and contacts and was told.by the doctor that I needed a specific kind of contacts and that it was trial and error whether they were the right ones so I was given a trial pair and told of they didn't work then there was another one I do not remember what it was so when I called to get my history from my chart I was told the doctor never recorded anything so now after spending the money for the exam , the contacts and I had to pay to Uber there and back at least 4-5 times.

I went to Eyeglasses World on May 19, 2021for new glasses. They told me my glasses would be ready on June 2, 2021. I get a call on May 28, 2021from Eyeglasses World stating that lenses are coming from another lab, and they don't know when the lenses will be available for my glasses. So I went to the store on Saturday. I asked for a refund. Keep in I paid cash for my glasses. I was told that I would have to wait 20 days for corporate to write me a check. Corporate don't wait 20 days to deposit my money or file on my insurance.

I orders glasses on 06/30/2016. They examined my glasses that I had on and told me the prescription . After 2&1/2 weeks I received the first pair. The centers were off and the person adjusted the glasses to where I would look through the top of the lens. The top of the glasses were below my eyebrows. I complained about I could see ok but the glasses were straining my eyes. The assistant said I will take a few weeks for your "mind to unwind" from your other glasses. There is a 30 day return policy. I went to another optometrist where I was told that the prescription was different than what they were going to put in. The OS axis was to be 92, They changed it on the form to 103 .The glasses were 105 When I asked why it was changed, The woman said it was in their tolerences I asked for a refund I asked again why it was changed, no answer I was given a refund.

Purchased two pair of glasses with anti-streak etc and was concerned about frames not lenses a few months in I realized I was having trouble seeing the computer screen in front of me...went a month or two cleaning each morning with lens cloth and lens cleaner (only use this product) - have for years...and I just assumed I must keep smudging them - finally in the last few weeks realized one pair has a permanent streak across one lens and the other is chewed up - like I have been cleaning with sandpaper... lenses... they are terrible...I am angry…never - ever had a lens issues - even close to this...I can't wear either pair without a major vision issue - so have to take them off and look at computer screen fuzzy to see what is there correctly... unbelievable - will continue to warn others... unbelievable and sad for there to be charlatans still selling products in the US in 2015! Happy Thanksgiving Eyeglass World... I hope you can sleep well with such deception...$600 is a lot to me... and you abused my trust...

Dp yourself a favor and do NOT do business with this store inparticular or this company. After not being satisfied with my eyeglasses (didn't like them in general and they couldn't be adjusted properly after several tries) I returned them as the back of my paperwork said "100% Satisfaction guarantee" within 30 days. I returned to the store not even 24 hours later..the $217 I paid with cash I was told would have to come in the form of a check..bummer, I thought, but ok...as it would "only take 14 business days"..20 business days came and went so I called the store and got corporate's number, AS I had already spent my money elsewhere on glasses and contacts and rent and other bills were coming due and I needed my money!..after having to research this, I was called back and told the store manager "never submitted the paperwork" for my refund and now I will "have to wait another month"? No! No way! I can't! That's my money and I need it! And who is running the customer service department anyway? This is not how you treat customers! I googled when I was waiting for my refund just to check and see if anyone else had a problem or if this process went smoothly and of course, see for yourself, everyone seems to run into this. I was hoping I wouldn't but here I am. At a time when every penny counts they're going to make me wait another month and will I receive it then? Will I ever receive my money? This is not fair and this is a horrible place, period! Now just received, how ironic, as I'm writing this, a call from Natalie in customer service..she said they found my refund and will be sending it out Friday..I asked her to verify my address bc I do not/cannot have this NOT come I am already late on my bills and she said 63..name of my street..I said NO it's 463 NAME OF MY STREET...they had the number of my address/street wrong! It is not Natlie's fault, she has been very helpful, I want ot point that out, but this has been a nightmare. I am truly sick to my stomach.

The advertising they have on the commercial is totally False Advertising 2 pairs for $78 you do not have thousands of frames to choose from you only have 30 frames to choose from, these people need to be stopped !

My second pair was crooked, I went back 4 times to get them adjusted, however, the secretary just told me not to fall asleep with them so they wont get bent out of shape, unreal, I take my glasses off prior to going to sleep !

Please someone investigate this company, this is wrong, they should be sued for false advertising ! My $70 visit resulted in $357.

On August 13, 2008, I took my daughter to Eyeglass World on East Tropicana. My daughter had the exam, and we bought her glasses there, also. When we went to pick them up 10 days later, the nose piece fell off of the frames she had picked. They gave her a temporary pair of frames and told us they would call when the correct color frames came in. When I checked back about a week later, they hadn't even ordered them. They told me to check back in about a week. I did. Still no frames. I decided the temporary frames were ok and that I would wait the 6 months that I had paid for for the VIP service where you get a free pair of frames at the end of six months. I called them today, explained about the damaged frames she had received and the temporary frames she had been given and that I had never received the phone call. The gentleman on the phone insisted that because she had been given the temporary frames, she had received the frames that I had paid for, when in reality, it was not what I ordered. So I then asked him if they had the same frame in stock, since I would then use my VIP service to have the lenses transferred into the new frames. No such luck. They, of course, do not carry that style anymore, and I would have to pay for a new pair of lenses. So, now my daughter has to wait, with a pair of broken frames before we can afford to buy her a new pair. I will never, ever, use these people again! Someone should do something about this.

i worked for eyeglass world and during my employment to get paid your commissions is like pulling teeth they put it off and put it off i don't know if the company doesn't have the funds or managment isn't doing their job one time i had to wait almost 8months and truthfully i come to work to get paid the hourly wage isn't enough so you kinda depend on your commissions and when your expecting a certin amount every pay day and then it doesn't come and doesn't come its kinda rediculous the company is so into get the sales get big sales well how about paying us what you owe us and it might intrege us to get better sales i havent worked for the company since august and ive been waiting on pay since before i left that i havent got all i get just like when i worked there is next check NO REALLY next check WHERE IS MY MONEY! i recruited it eyeglass world and the lasik vision institute got paid now i want to get paid to im sick of waiting on pay thats owed !

I visited the lake Worth store, and as soon as I entered, I smelled the wet stinky order. I stayed long enough to look at frames, and during the 20 minutes I was there, I began to have respiratory problems. Burning throat and itchy eyes and a throbbing headache. I left immediately and during the rest of the day, I had a headache and sore throat. My eyes and nose began to run. I contacted the store, and got NO response after three calls and an email. I contacted the health department and OSHA came out and found the building to have toxic mold.They are supposed to remove and replace the carpet baseboards and sub-floor. To this date no repairs have been made and the store is open for business. I am sick, really sick for a week now, and trying to get them to pay for doctor and meds. All I got was contact from a lawyer, for them. I will NEVER go there again, but I WILL pursue their liability for my illness.

I phoned the Melbourne, Florida Eyeglass World on Sept 12, 2008. I told the woman who answered the phones that I had printed their "1 Pair of Glasses Only $29" coupon off their website.

I asked her if they had glasses in that price range. She said that there were. I asked if I could come in that afternoon to see them and told her I had my prescription already. She told me to come in anytime and that I didn't need an appointment.

I drove 35 minutes to the Eyeglass World in Melbourne, Florida that afternoon only to find that there were NO eyeglasses in that range!

The salesperson took me to a rack marked "clearance" that was filled with children's frames and told me the $29 frames had to be chosen from this rack but that there weren't any men's frames.

I asked her why the coupon said "any frame under $79" and she replied that the coupon was only good for clearance frames and there weren't any available.

She did tell me that she could sell me more expensive frames from the clearance rack!

I believe this is what is called a bait and switch.

Eyeglass World should be ashamed of themselves, especially since I phoned first and asked their salesperson if the glasses were available. I wasted 70 miles of my fuel and time because of their company's dishonest advertising.

I went for an eye exam on June 19, 2008 at the EyeGlass World location at 44 E. Grand avenue in Chicago, and ordered a pair of glasses. The total price was about $275, and they said that it would take about 10 days to deliver the glasses.

I decided to charge the glasses, but since I needed glasses the same day, I took the new prescription to another store that can deliver glasses in about an hour. The second store made a pair of glasses based on the EyeGlass World prescription, and when I tried them on, they were all wrong.

After a little investigation, it was determined that the EyeGlass world prescription was wrong. I got another exam at the second store, which confirmed that the EyeGlass World Prescription was wrong, and the second store made me a good pair of glasses.

I called EyeGlass World immediately, and they agreed to issue a refund. I went to the EyeGlass World store to fill out the paperwork that they asked me to sign and said that they had to forward the request for the refund to headquarters.

11 days later, I checked my credit card account online, and still no refund. I called the store, and it turns out that this store went out of business some time in the previous 11 days.

I have since attempted to contact EyeGlass World headquarters in Florida with no success, and I am in the process of disputing the charges through my credit card company.

Do not deal with these people. If ever there was a fly-by-night organization, this is one.

I bought a pair of glasses with Transitions lenses here in Mobile on May 6, 2008 -- they were charged to my credit card that very day. I was told it would take approximately 14 days for them to be ready. I called after a week and after two weeks and they were not ready. After three weeks I was told they were being shipped. A few days later when we went to the store to have an adjustment to the glasses I was wearing, I asked about them again. It was Sunday, and he could not check until Monday, but said he would and would let me know. I heard nothing Monday or Tuesday. I called him Wednesday, and when I got to talk to him he had not checked. He did then, and called to tell me they were shipped the day before, and would be ready in a day or two. When I got a call saying they were ready, four weeks and two days later, we went in, only to find they had the wrong prescription in them and everything was blurry! I asked for my money back. He said they don't do that, but gave us a customer service phone number. We called, and when we got a person, we were told the store manager has to okay that. We went back, and found he is the store manager! A few days later, yesterday, after calling customer service a couple times, we got a call saying we would get a refund in 7 to 10 days! They have had my $312.12 since May 6, and I should have to wait another 7 to 10 days! I have tried to get an explanation, but they will not return phone calls or emails. I have nothing in my hand to show I will get my money back, so in the meantime I do not want to go elsewhere for glasses that I might end up having to get there. I hate that I ever stepped foot in that store and I am letting everybody I know about what kind of company Eyeglass World is. They do not care about their customers.

Eyeglass World is a POOR EXCUSE of a company and should be PUT OUT OF BUSINESS. I purchased glasses over 2 months ago and was told to allow 3 weeks...never received call and when I called, I was told that because of my strong prescription I had to select new frames from the selection THEY CHOSE, although I paid extra for the lens to be thinned out and they did not have my correct telephone number, although I gave it to them...3wks pass and no glasses or call...was told to give another week, still no glasses...their excuse this time...my one pair of glasses had a nick in it and was sent back. I was told they don't do refunds, only exchanges. I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WILL WARN OTHERS TO AVOID THIS MISERABLE EXCUSE OF A COMPANY.

The eyeglass world in Louisville ***! I have never experienced such poor service. They were willing to take my $500 at the store, but when I failed to receive my contacts, they said a refund could only be issued through "corporate". They said contacts would be in 2 weeks and after 6 weeks of no contacts, I asked for a refund. There has been no apologies and no attempts to treat the customer with respect This is a rip-off scam of a store! Whatever you do, avoid this store. I may lose my money but I hope they go out of business and their employees go to he**.

On March 6, 2008, my partner Brian, had an appointment at EGW in Denver. He had, in hand EGW's current ad listing a price of $129, which was to include: A three (3) month supply of Accuview contacts.

One (1) pair of prescription glasses,
One (1) pair of non-prescription glasses (from 'selected styles'),
Two (2) boxes of contact lens solutions, and
Three (3) years savings of 50% on all future purchases.

Since his old glasses had been damaged beyond repair/use, I drove him to the appointment and waited for him. After a long time (over two hours), he came out to the vehicle to let me know that they were running significantly behind schedule but that it wouldn't be much longer. After another hour, I went in to the store to check on progress. By that time they had finally completed his eye exam and contact fitting, both of which he said were done in a hurried fashion.

He picked out the frames for his glasses, and he & I sat down with Joanne Munoz to discuss final options, payment and delivery. In an attempt to maintain goodwill for EGW after the intolerably long wait, Ms. Munoz offered to take $59 off of the $129 price. Brian had already paid EGW $89 for the exam and contact fitting. So, with the $59 discount offered by Ms. Munoz, the balance due should have been $70 + tax. She told Brian that she would place the order for his glasses and requested that he try a sample pair of the contacts for a few days before placing the order for the three month supply. Brian is living with AIDS and on Social Security. Based on that, he asked if it would be possible to pay the $70 balance when he went in to pick up his glasses. Ms. Muniz stated that that would be fine and that his glasses would be ready in 7-10 days. We left the store four full hours after arriving.

On the 9th, Brian called back in to say that the contact prescription was working well and to request that EGW go ahead and place the order for the full supply. Shortly before 9:00 pm on Tuesday the 11th, Brian received a phone call from Mike, the 'manager' at EGW who stated that Brian still owed EGW $129 and that he wouldn't receive his glasses and that his contacts wouldn't be ordered until the balance was paid in full. When Brian told the 'manager' about the good will adjustment made by Ms Munoz, Mike informed him that Ms. Munoz didn't have the authority to make that decision and that he 'would address that issue.', making it clear that he had no intention of honoring the commitment.

Since ethical, customer service oriented actions don't appear to fit with EGW's corporate philosophy, it seems safe to assume that Joanne has been terminated for displaying initiative. Unfortunately, she made no notes on the paperwork given to Brian to reflect the $59 credit, which was to be given on Brian's account.

Calls to EGW's corporate customer service [protected] x2042, Gayle) have gone to voicemail with no response after four days. All Brian wants is his glasses, contacts and sunglasses at the price offered by the EGW ad and Ms. Munoz. At a minimum, there should be some form of compensation for eight hours wasted at EGW.