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EyeBuyDirect
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2.9 49 Reviews

EyeBuyDirect Complaints Summary

13 Resolved
25 Unresolved
Our verdict: Engaging with EyeBuyDirect, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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EyeBuyDirect reviews & complaints 49

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Newest EyeBuyDirect reviews & complaints

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D
5:16 pm EST
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EyeBuyDirect glasses and service terrible

Bought 2 pairs. both were terrible fit and uncomfortable. I bought Oakley and Armani purposely because they are definitely better quality at the other site I purchased from. Not so here. In order to get some of my money back from the second return, I had to buy something else. I purchased plain old reading glasses. They are worse than trying to see through a dollar store magnifying glass. So in the end they still got some money out of me for their junk. STAY AWAY don't waste your money like I did.

Desired outcome: complete refund

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3:16 am EST
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EyeBuyDirect Glasses

Junk. All junk, but when your insurance doesn't cover glasses this SEEMS LIKE an affordable option. It's not when you Condider the fact that you'll have to buy a new pair every couple months.

After 5 pairs of glasses, none lasting more than a year before literally falling apart with light, infrequent, non work usage,(I also wear contacts so most often my glasses just sit in hard shell cases) I'll NEVER try them again. Slow learner, right?

1 pair just disconnected at a weld on the bridge while wearing them and fell off. On 3 pairs the screw holding a lense tight into the frames somehow just stripped right out as I was wearing them and WILL NOT tighten back in. The fifth pair a lense popped right out while putting them on and after popping it back in, it just doesn't set right like the frame is warped or something and that lense just keeps randomly popping out.

Thankfully my new insurance plan DOES cover lenses so I can go somewhere more expensive and HOPEFULLY get some QUALITY frames and lenses, something that clearly does not exist at eyebuydirect.

1 crappy pair might be a fluke, but 5? Thats just poor quality AND shoddy workmanship. Avoid this company.

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10:01 pm EST

EyeBuyDirect Took my money, never received glasses

I ordered eye glasses, but eyebuy direct never completed order and they took my money. I contacted twice with my order number and the never returned my money. This was a simple order of prescription reading glasses. I tried to contact a company rep but they only use overseas call centers.

Desired outcome: Refund my money for purchased item never received

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5:58 pm EST
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EyeBuyDirect No Money Refund

Bought eyeglasses from this company (order no. [protected]) and returned them within the 14 days window. The return package was delivered to their address on early December, but they never gave my money back. It's been 3 months! Their customer service team was good at using all kinds of words and excuses, trying to confuse you and let you forget about this whole thing. In one of the emails they even said "oh we have issued you a refund and you will receive it soon" but a week later there was still no refund, and when I asked again, they were like "oh It hasn't been issued cauz you need to provide us the usps tracking number", which I have sent them in 5 different times.

So, even if I followed the 14 days policy, sent the glasses back, but still could not get any of my money back.

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8:49 pm EDT

EyeBuyDirect Eyebuydirect try-on feature

I'm just trying to figure out why the eyebuydirect try-on feature that I use on my mom's computer won't work on my computer or on my phone. Can't find any troubleshooting suggestions anywhere. My saved picture comes up, and then the word "Loading" with the circle of death for hours. No links in the try-on, like to change to camera mode, to change the frame size, color, or lens tint, or to change the photo being used, nothing works or loads... For hours.

Desired outcome: Add a troubleshooting section to the FAQ

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J
11:13 pm EST

EyeBuyDirect Fake blue light blocking

Beware, They Cheating customer with blue light blocking. They coated only color blue on glasses. Who order with blue light blocking I test by tester, its not block at all. Dont waste your money. Try to another company with real blue light blocking. I recommend buy from Payneglasses.com
is real blue light blocking.

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10:03 am EDT

EyeBuyDirect Incorrect lens type — caused serious injury

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the lenses shattered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Over $25, 000 in medical bills. Expert examination of the lens showed that it was an acrylic and not polycarbonate. Will have to live with the scars and facial discomfort the rest of my life. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist.

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J
3:34 am EST

EyeBuyDirect It's a rip off!!!

Why are your employees who collect the orders are so inattentive?
Do you think we sent you our prescription for fun or what? It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. I can't see anything wearing these glasses. It's inappropriate. I sent you all of the information! And now you refused to refund? Are you kidding me? Bunch of [censored]s!

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fromCA
Frisco, US
May 21, 2021 4:32 pm EDT

A current RX is required, legally. This co does not seem to require it & cant answer if they do. Seems they send a default RX and charg your card, even if you did not order.

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A
2:27 am EDT

EyeBuyDirect Only 2 weeks warranty

I got my glasses already broken. The delivery took a little more than a month. It turned out that I paid over 200 buсks for a crappy quality.
I immediately contacted them and asked for a refund and was ready to attach the pictures of the glasses if needed to prove they were really broken. They refused because their warranty works only 2 weeks since the moment of shipping. I am sorry, but it's not my fault you chose to work with the slowest delivery service in the world.
Obviously, they are aware of that, so that's why they picked this short-term warranty. Very convenient to save their money.
I have no alternatives, unfortunately.
So don't order from them if you don't want to be in my shoes.

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2:38 pm EST

EyeBuyDirect Glasses purchase

I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. They said that they were out of stock so I had to wait. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. I asked for a refund and instead, they tried to sell me on more glasses. Seriously? NO. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. ummmmm I paid for those glasses and I should get what I paid back. It has been almost half a year waiting. GIVE ME MY MONEY. WORST COMPANY. AVOID THIS PLACE.

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E
6:34 am EST

EyeBuyDirect Eyebuydirect is nothing but scam, please stay away from them!

I don't like writing bad reviews but EyeBuyDirect deserved it!
I ordered a pair of sunglasses from this website and they said it'll take 14 business day to deliver, but after two weeks of waiting nothing arrived. Customer service representative said that sometimes delivery takes a bit longer and asked me to be more patient. When I asked them how long will it take they were not able to answer my question. They said they had no idea and tried to assure me that everything was fine.
After that I decided to make a research and found a lo of negative feedback about EyeBuyDirect. Many people said that on the estimated date order did not show up and that EyeBuyDirect lied that they need more time to deliver.
I think I'm in the same situation and I'm not happy. EyeBuyDirect is nothing but scam, please stay away from them!

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fromCA
Frisco, US
May 21, 2021 4:44 pm EDT

Co billed my cr card for glasses not ordered! The RX is "default" -8. (not mine) No RX was uploaded. This co is not legal - as they dont require a current RX! I did not order, but browsed, put 1 glasses of interest in box. Do not put any product in their box - or cr card #! This co will automatically ORDER for you with a default RX! YOu will not know an order went through till you get the cr card statement. Had to dispute & get new cr card - since this was fraud.

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Bennie L Letterman
, US
Jul 25, 2020 5:42 pm EDT

Awful eyeglasses lens were not right gave up after three returns got my money back they have changed lens company used to be good company stay away

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T
12:35 am EST

EyeBuyDirect Poor quality

I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Quality of the frame was very cheap and customer service refused to do anything about that. They said they guarantee I'll be satisfied.
One month later frame just cracked! I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I will not buy glasses from this website ever again. What a waste of money.

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G
6:19 am EDT

EyeBuyDirect Wrong lenses

I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. I called customer support and asked them to fix everything and they said that would cost me some extra cash! I was shocked! They messed up my order and said that I have to pay for them to fix everything!
Well, I really needed those glasses so I paid.
No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! I still could not a see a thing! Called them and demanded a full refund and they refused and hung up! Total joke! Do not order from these scam artists!

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6:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EyeBuyDirect Broken glasses

I purchased a pair of glasses in March, I received the in April. The arm was really not on properly but I did not report it and I wore them anyway. The arm broke the first week in June. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. What an inconvenience.

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8:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

EyeBuyDirect Very poor product

purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I canceled payment via my credit card company.. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money

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BethanyHayter
, IN
Apr 21, 2011 6:38 am EDT

Try GlobalEyeglasses.com there service is better.

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12:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EyeBuyDirect Glasses

The glasses I recieved were very prettybut not made very durable. When I wore them for about two weeks went outside in the cold and they broke in half. I have had three pairs of glasses and they have seen harder times. One pair, had them made into sunglasses.Slill wearing them. I feel that they should have been better quality. I would like to continue doing business with Eyebuydirect, Please tell me what I should do?

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CommonsenseIMHO1
Denver, US
Apr 01, 2011 12:49 am EDT
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>"Please tell me what I should do?"

Let me take a lucky guess as to where to start, contact them?

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3:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EyeBuyDirect No glasses, no customer service, no refund

I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Upon checking out the total did not reflect anything free. I purchased 1 pair and sent a email to request the 2nd free pair. I was informed I would have to pay an upgrade fee, which I did pay. On 03/24/11, I requested status of my order via email after 2 days of trying to call with no one answer to the listed phone number on the website. I sent anothe email today 3/28/11 requesting a full refund and have yet to receive any kind of response. This company has fraudulent advertising, horrible customer service and will steal your money. DO NOT BUY FROM EYEBUYDIRECT.COM

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10:06 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

EyeBuyDirect No customer service

I purchased eyeglasses from EyeBuyDirect in January, 2011. At the beginning of March, the glasses broke. The left arm just fell off. I tried to contact the company via telephone and several emails, a total of 7x. No one ever responded. If the phone doesn't ring busy, it just rings and rings. They haven't responded to my emails either. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The other online companies are fantastic. Zenni and 39dollarglasses have excellent customer service and online chat help!

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jeffMikaw
, US
Mar 29, 2011 4:26 pm EDT

I completely agree with you!
I had the SAME issue. Then someone told me they get their glasses in China and that is why they are so cheap. I will NEVER buy from them again!

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L
3:35 pm EST

EyeBuyDirect Poor customer service

I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Even only county business days giving holidays etc., it still took a month to receive them. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. After about 2 weeks the screws started coming loose. I took them in and had them tightenened. On day 32 of having them they literally fell off my face. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Cheap product, poor customer service! Warn everyone one you know! Do not buy from eyebuydirect.com they will rip you off!

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5:33 pm EST

EyeBuyDirect Defective eyeglass frames

I purchased prescription sunglasses from this vendor. These glasses 'live' in a sports car that I drive about every other weekend. I went to put them on and the left temple came off in my hand. This would have been the tenth or twelfth time I had worn them. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. (They offered me a 10% off deal to buy more substandard crap.) Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Check warranty first -- if they don't offer one, stay away.

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EyeBuyDirect Customer Reviews Overview

EyeBuyDirect is a popular online eyewear retailer that offers a wide range of affordable eyeglasses and sunglasses. The company has received numerous positive reviews from customers who appreciate the quality of their products, as well as their excellent customer service.

One of the most commonly praised aspects of EyeBuyDirect is their affordable prices. Customers appreciate the fact that they can purchase high-quality eyewear at a fraction of the cost of traditional brick-and-mortar retailers. Additionally, many reviewers note that the company frequently offers discounts and promotions, making their products even more accessible.

In terms of product quality, EyeBuyDirect receives high marks from customers. Many reviewers note that their glasses are well-made and durable, with lenses that are clear and easy to see through. Additionally, the company offers a wide range of styles and designs, making it easy for customers to find a pair of glasses that fits their personal style.

Another aspect of EyeBuyDirect that customers appreciate is their customer service. Many reviewers note that the company is responsive and helpful, with representatives who are knowledgeable and friendly. Additionally, the company offers a generous return policy, allowing customers to return their glasses for a full refund if they are not satisfied.

Overall, EyeBuyDirect is a highly regarded online eyewear retailer that offers affordable, high-quality products and excellent customer service. If you're in the market for a new pair of glasses or sunglasses, EyeBuyDirect is definitely worth considering.
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