EyeBuyDirect
reviews and complaints

I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. Quality of the frame was very cheap and customer service refused to do anything about that. They said they guarantee I'll be satisfied.
One month later frame just cracked! I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I will not buy glasses from this website ever again. What a waste of money.

I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. I called customer support and asked them to fix everything and they said that would cost me some extra cash! I was shocked! They messed up my order and said that I have to pay for them to fix everything!
Well, I really needed those glasses so I paid.
No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! I still could not a see a thing! Called them and demanded a full refund and they refused and hung up! Total joke! Do not order from these scam artists!

I purchased a pair of glasses in March, I received the in April. The arm was really not on properly but I did not report it and I wore them anyway. The arm broke the first week in June. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. What an inconvenience.

purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. I canceled payment via my credit card company.. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money

The glasses I recieved were very prettybut not made very durable. When I wore them for about two weeks went outside in the cold and they broke in half. I have had three pairs of glasses and they have seen harder times. One pair, had them made into sunglasses.Slill wearing them. I feel that they should have been better quality. I would like to continue doing business with Eyebuydirect, Please tell me what I should do?

I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Upon checking out the total did not reflect anything free. I purchased 1 pair and sent a email to request the 2nd free pair. I was informed I would have to pay an upgrade fee, which I did pay. On 03/24/11, I requested status of my order via email after 2 days of trying to call with no one answer to the listed phone number on the website. I sent anothe email today 3/28/11 requesting a full refund and have yet to receive any kind of response. This company has fraudulent advertising, horrible customer service and will steal your money. DO NOT BUY FROM EYEBUYDIRECT.COM

I purchased eyeglasses from EyeBuyDirect in January, 2011. At the beginning of March, the glasses broke. The left arm just fell off. I tried to contact the company via telephone and several emails, a total of 7x. No one ever responded. If the phone doesn't ring busy, it just rings and rings. They haven't responded to my emails either. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! The other online companies are fantastic. Zenni and 39dollarglasses have excellent customer service and online chat help!

I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! Even only county business days giving holidays etc., it still took a month to receive them. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. After about 2 weeks the screws started coming loose. I took them in and had them tightenened. On day 32 of having them they literally fell off my face. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Cheap product, poor customer service! Warn everyone one you know! Do not buy from eyebuydirect.com they will rip you off!

I purchased prescription sunglasses from this vendor. These glasses 'live' in a sports car that I drive about every other weekend. I went to put them on and the left temple came off in my hand. This would have been the tenth or twelfth time I had worn them. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. (They offered me a 10% off deal to buy more substandard crap.) Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Check warranty first -- if they don't offer one, stay away.

Where to begin... I purchased two pairs of glasses from this 'company' and yes I use this term loosely. First of all I did bond the shipment through their shipping page just to protect against any breakage. One pair arrived broken and the second pair prescription was no where near what was ordered. So I contacted them, they told me I was able to get a " one time replacement". I asked why I bothered bonding the shipment, but still have gotten no answer to that question. So I have been waiting... I emailed them again since I have not heard anything back, I was informed that my return was received and they needed another copy of my prescription ( I have sent this three times and entered it onto their site...). I also had to pay the postage for m return.

I keep getting automated responses and no one is able to tell me where m glasses are...

This place is a SCAM... I will say it again, THIS PLA E IS A SCAM. Phone # from Maryland, fax# in Canada and an a dress in California... DO NOT DO BUSINESS RUN THE OPPOSITE DIRECTION! THIS IS A SCAM!

Ordered a pair of prescription glasses from http://www.eyebuydirect.com for a price of $128.5 which was paid along with the order submitted via credit card transaction on December 1, 2010. As per the claim on the merchant’s website, http://www.eyebuydirect.com, it was advertised to be delivered within 14 business days.

I sent a status follow-up on 12/9/2010 to which I received a response signed by ‘Gen’ which re-affirmed that order will be shipped within 14 business days.

On 12/17/2010, I sent another follow-up email which was replied by ‘Gen’ on the same day stating that my order will be shipped no later than 12/20/2010

I received an email on 12/21/2010, 15 business days after that my order was submitted and a day later than the promised date, stating that my order is shipped.

I sent an enquiry on 12/21 requesting USPS tracking number. My enquiry was responded by ‘Abby’ on 12/27 providing the USPS tracking number, 9101969010386682163195. That tracking number turned out to be a fake with a date of shipment request of 12/9/2010. This is an obvious case of misleading and lying.

I called the customer service, 301.760.7870, and spoke to ‘Ann’ on 12/28/2010, 10:41 AM Central. She re-stated the same tracking number. I tried explaining to her that the tracking number she was giving me is invalid but she shouted over my voice. I requested the refund which she refused to entertain till I return the product.

I restate that I have not received the pair of prescription glasses I ordered.
AVOID http://www.eyebuydirect.com AT ALL COST UNLESS YOU DON'T LOVE YOUR MONEY

I ordered a pair of glasses from this company and it took them about 3 weeks to have them delivered, I did not fret over that, it was no big deal. I recieved the glasses in Late November/Early December of 2009.

When I first recieved the glasses I was initially very happy with them. I told many relatives and friends about the company. After a couple of months of wearing the glasses one of my lenses fell out and I could not find it.

This seem like a pretty easy fix, I figured I would just contact EyeBuyDirect.com and hopefully they would fix it for free, they would fix it and I could pay for it, or they would just simply mail me a new lense and I could fix it. I continually called the customer service number and I could not get anyone on the line to help, for almost three weeks of calling the call went to a voicemailbox. I finally decided to hit the prompt for sales instead of post sale assistance, and when I hit the prompt for sales I immediately got a representative on the phone, who advised me that they would not help me at all she said I was out of my 14 day window, and now I am on my on, I then asked her if I mailed it to them would they fix it she said "No" and that if I mailed it to them, they would donate it to goodwill, I then ask if I paid them would they fix it, she said "No", I then asked if she could simply mail me the lenses, she said "No" the I asked her verbatim "So I am just screwed, huh?" and she said "Yes".

I was very dissatisfied and very unhappy. Do not do business with them. I found a better company called www.glassesshop.com, they have been around longer, they offer a year warranty instead of 14 days like EyeBuyDirect.com, their glasses are better quality and you get then in the mail in fours instead of three weeks like EyeBuyDirect.com, don't shop with EyeBuyDirect.com or you will be singing a sad story like me, take my advise now and go with www.GlassesShop.com or someone else even, I mean anyone has to be better than EyeBuyDirect.com.

I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. A few months ago, I dropped those glasses on the carpet and the lens broke! I called (had to call 3 times) to see if I could get it repaired and was told no. So, I bought another pair online in early March. The new pair came in four weeks later in pieces. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Luckily, I asked for proof of delivery! I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I finally received the new glasses on May 24. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells.
The reps I have spoken to do not speak good english. I would say they are from India, but I'm not sure. Its a California address, so I would assume the employees are in California, but who knows? Maybe their Customer Service Rep jobs are outsourced?
All in all, I will just say, BUYER BEWARE! There is a reason they are so cheap.
Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. And no, I never got an apology.

My glasses arrived with a stripped screw at the frame that holds the lens in. I called them, they said to send them back. I did, with a letter enclosed detailing my order number, address etc.

Weeks went by and multiple emails. I called, they said they had no record of my call. They said they don't have my glasses and can I provide verification of delivery. I called again and spoke to someone else who said they actually don't keep anything they receive back and donate it all away.

I keep explaining I received them broken, wanted them repaired and being new to wearing glasses I actually had no idea that a local optomotrist's office would have / could have fixed them quickly and for free!

Instead they keep denying anything saying there are no notations in my file stating I called, they cannot locate the glasses and I need to provide them with receipt verification. IN OTHER WORDS -- prove it and we'll do something otherwise TOOO BAD!

So, like running into a brick wall I keep emaling them, and I keep getting back the same garbage template email from them and ZERO CUSTOMER SERVICE
in fact, DON'T CALL THEM BECAUSE THEY HANG UP ON YOU AND THEN DIRECT YOUR CALLS TO VOICE MAIL AFTER THAT. THE ONLY WAY TO GET THROUGH IS TO USE CALLED ID BLOCKED OR SOMETHING LIKE THAT.

EMAILS ----THEY LATER SAY THEY DIDN'T GET AND THAT THEY MUST HAVE WENT TO THEIR SPAM FOLDER.

THESE ARE ASIANS OPERATING WITH A LOW LEVEL OF TRUST FOR PEOPLE, I THINK THEY ARE NOT EVEN IN THIS COUNTRY AND SEEM TO ENJOY PLAYING PETTY RIP OFF GAMES RATHER THAN ACTUALLY BUILDING CUSTOMER LOYALTY.

I'M OUT MY MONEY, DID'T EVEN WEAR MY GLASSES ONCE!
THEY SAY PROVE WE GOT IT!

SOOO BUYER BEWARE! IF YOU HAVE ANY PROBLEMS WITH THEM .. I SUSPECT THEY'LL BE CAGEY.

I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless.

Bought a pair of rimless glasses from them. Only wore them once or twice a week for 9 months and the arm fell off. All i wanted them to do was loosen the screws and put the arm back on. They said they couldn't do it and that their guarantee was ony for SEVEN DAYS! Then they hung up when I started to complain! I will NEVER buy from them again!

this was the most fustrating buying experience i have ever had! first off, this covered a period of 2-3 weeks in august that i tried to purchase eye glasses on line. the eye buy computer system kept rejecting my credit card because i had a different billin/delivery address. i'd get the info entered, and would get kicked off the system. this happened five to six times. i tried calling them at many different times to get help and got "leave a message" . when i did leave a message, they got back to me only once that i can remember. there posted hours available were inaccurate cause they operated 9-5 EST. when they did call back it was at supper time. Finally got the order placed and they sent the order to my billing address and it was returned to the company. it would have cost me an additional delivery fee, so i just canceled the order.

I purchased a pair of eyeglasses that were clearly marked appropriate for bifocals. Three days later I received an email saying they were not. I asked for a refund because I couldn't find a pair that I liked. I still do not have the refund and cannot get anyone to answer my emails anymore.