Complaint Rating:

Company information:
eye masters
Kansas City, Missouri
United States
Phone: 816-523-8882

I had my own Dr. perscription .I bought some lenses from eye masters. Put in my old frames.Paid $200.00.Well almost immediatly I seamed to have scratches on them. Took them in several times. Just said it was my fault. When they got really bad (looking shattered) I took them back in. The guy said leaving them in a car would shatter them.I finaly took them back in on the 11-08-2009. I desperately needed new lences. So I bought a new pair of glasses and used thier Dr.I bought thier frames. I showed everone that worked there to look at the lenses. Everyone agreed that they were not shattered, both sides were smooth . 3 employees ageed they probably had a bunch of bad glass, which they couldn't be accountable for. They said they never saw anything like this. They did not know what happened! I talked to the manager. he would not look at me in the eye and would not talk to me about it.He said it was my fault.Woundn't even try and work things out.