Complaint Rating:

Company information:
Raymour and Flanigan
Long Island City, New York
United States

My husband and i bought a dining set from them and paid in check upfront. unfortunately when the delivery peoplecame into the house and as they we're assembling the table we noticed that one corner of the table was torn open, we could see what the table was made of compressed wood, when the salesperson at the store told us that it was solid wood and of highest quality... but actually it was not. I paid good money for a solid dining table and they deliver me compressed wood????... and then as i was trying to get in touch with the store they directed me to the delivery office who handles the delivery, during this time i was on the phone the delivery people we're trying to hurry up and leave us the damaged table, we told them to hold on and stay until we get somebody on the phone and get this straighten out... and this got the delivery people upset. ..and then the person i talked to over the phone was stupid enough to tell me to juts keep the table ( because i told her i needed the table that night i was having a dinner party that night and i needed a table) and they'll just send somebody to come fix it when they can schedule it...ARE THEY F... kidding????... i paid good money to buy a damaged table... is this what Raymour and Flanigan is all about???/... we'll get your money and we'll give you any crap we want???
They suck !... of course i asked for money back, and they told me they would send me a check in one week... i waited and 2 weeks passed and still no check, i follow up and they said they already mailed the check and was surprised that we haven't recieved it yet... they said they will cancel the initial check since it was already mailed out and send me another one but unfortunately i have to wait another week because they only cut check on a friday... and so i wait again, and lo and behold i got the check but it was mailed wednesday, not the friday they said was the only day they cut checks... LIARS LIARS LIARS...they never mailed me an initial check, and they selll CRAP!!1CRAp CRAP CRAp CRAP