Complaint Rating:

Company information:
Thrifty Car Rental
Canada

Letter i sent to Thrifty regarding my complaint:


I am terribly disappointed with Thrifty car rentals business practices. I am considering taking further action legal action if this issue is not addressed immediately. Your manager at the Surrey, B.C. Canada location was unwilling to reverse a $200.00 deposit that I never signed for. The deposit should have been returned after the vehicle was returned undamaged. At first when I rented the car I was told by the girl at the counter that the deposit was refundable (this was fine with me), and it would be put back on my credit card upon return on the vehicle. A normal business practice from my understanding. Now, I am being told by the manager Paul that this $200.00 was added on top of my 16 day car rental which should have only come to $398.00. I have been charged $398+$200 for 16 days. Totaling $598.00. This works out to $37.37 per day. I did not agree upon this rate. I am sure that you would agree that this is not a good rate either. Also, I have not signed for an extra $200.00 charge on my credit card. I only signed for a refundable deposit of $200.00 which is clearly stated on my receipt. Your manager has been extremely rude and unhelpful in this situation. Also, the receptionist told me a different price and she said the $200.00 was an extra fee. An extra fee for what??? Paul the manager also could not precisely explain to me what the charge was, and was stuttering.
During the time of my car rental I called Thrifty and talked to them because I found a cheaper rate at National and I was told that Thrifty was going to give me the best rate possible! I thought great they will match my rate at National. However, $37.37 per day is what Thrifty has charged me where National was giving me $18.00 a day. I called and asked the girl at the Thrifty location if I should return the Thrifty car and rent the National car. She put me on hold; then came back on the phone assuring me that Thrifty was going to give me the BEST rate. She told me to hold on to the thrifty vehicle as they will take care of adjusting the price. Upon this agreement on the phone I kept the car. I have been charged the amount of $598.00 dollars; this works out to $37.38 a day. I am sure you to would agree that is not a good rate.
I rent cars on a monthly basis, and I know the details of renting cars and business practices. I am saddened to know that Thrifty has no consistency or credibility in there business practices and no customer service skills and they like to undermine customers.